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To make it clear, I write this review because i want the readers who might be future guests could get prepared. I am simply disappointed and here what happened.
1. First, the moment I enter the building I was confused. Where is the lobby?? Well...More
Thank Nanda M
Response from faveMEX, Manager at favehotel MEX SurabayaResponded 1 week ago
Dear Ibu Nanda M,
Thank you for your review following your recent stay experience at fave hotel Mex Surabaya. We are very concerned that you have to experience a situation which is below your expectations. Each and every point in your feedback is being reviewed...More
As a first time guest, the hotel is too complicated for me while nobody greet me at the entrance and explained where the the check in counter? the hotel still under construction at the entrance and a blocking the whole floor.
reception not even smile...More
Response from faveMEX, Manager at favehotel MEX SurabayaResponded 15 June 2017
Thank you for your feedback.
Every feedback from our guests are very important in order for us to continuing our best effort to improve our quality of services. It is a heartbreaking news to hear that your stay with us has been far...More
Near enough from Tunjungan Plaza, budget hotel, friendly staff, helpfull staff, great location, near enough to search street food or restaurant around hotel. Improve the breakfast. Fast wifi. And thanks to receptionist to keep my suitcase while im check out until i take it back...More
Thank Ettania S
Response from faveMEX, Manager at favehotel MEX SurabayaResponded 31 May 2017
Dear Ettania S,
Thank you for your stay review at favehotel Mex Surabaya.
First of all, on behalf of the Hotel's team, I apologize that our services didn't match our usual service quality level, However The team and I are pleased to know you had...More
If you go to Surabaya you can stay in here because its good place to sleep, comfortable, good service, not noisy despite its location on the roadside and near enough if you want walk looking for street restaurant.
Thank melissa h
Response from faveMEX, Manager at favehotel MEX SurabayaResponded 10 May 2017
Dear Melissa H,
Your feedback is truly valued and I would like to thank you for sharing your experience with us. We genuinely hope to welcome you again at fave hotel Mex Surabaya.
Front Office Manager
Not Great at all.
Maybe this was my fault by not reading the small print and booking online, but the picture I saw advertised with the price I paid showed a room with a nice view, some chairs there, and all in all a comfy...More
Response from faveMEX, Manager at favehotel MEX SurabayaResponded 5 May 2017
Thank you for choosing fave Mex Hotel Surabaya as place to stay, on behalf on Management please accept our sincere apologies for the inconvenience you may have experienced, We regret to hear that your experience did not meet your expectation. We will address...More
US$18 - US$62 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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