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Jl. Kranggan No.81-101 Kec. Sawahan, Surabaya 60261 Indonesia
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Traveller (94)
Room & Suite (48)
Dining (1)

About

#83 of 487 hotels in Surabaya
Location
Cleanliness
Service
Value
OYO 197 Prime Royal Hotel is a compact and modest property located in Surabaya. Heroes Monument, 10th November Museum and other entertainment destinations are only a few kms away. Special Features -The property is done up in light shades which add to the serene vibe of the room. The rooms are all furnished with the modern upholsteries for the convenience of the guests. Facilities -Each room comes with a TV, AC, single bed and free Wi-Fi. The bathrooms have geysers as well. The property accepts card payment and has CCTV cameras for surveillance purposes. Nearby -Warung Bu Rudy, Lontong Balap Pak Gendut Garuda and Ayam Bakar Primarasa Manyar Kertoajo are the popular eateries and shopping hubs in the vicinity of this place.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Bicycle rental
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Hot bath
Coffee shop
Restaurant
Breakfast buffet
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
BBQ facilities
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Kitchenette
Minibar
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Modern
Languages Spoken
Indonesian
111Reviews4Q+A16Room tips
Traveller rating
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Most Recent
G2Kpauly wrote a review Sep 2019
Melbourne, Australia1607 contributions346 helpful votes
I really did enjoy my stay at this hotel for 4 nights. The only negative is all the mosquitos getting in lobby and room somehow. The pool needed to get swept more the stuff on the top. But it was still really refreshing to jump into every day. The staff are friendly with alittle English. I had a dinner at restaurant which was delicious just abit pricy compared to street food. I reccomend, just bring insect repellent. Price I got was pretty cheap for the big sized room.
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Date of stay: September 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Florensia wrote a review May 2019
10 contributions10 helpful votes
the hotel was quite hidden in the business area of Kranggan street. I was there for my grandfather funeral, the hotel was very accomodating and ensuring that myself and my son were being look after. The location is close by to my family home as well so, its quite good to be able to still visit the others at home while still have our own space. I
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Date of stay: June 2018
Value
Location
Service
Trip type: Travelled with family
Room Tip: higher level is better if you like quite room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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ayudeaa wrote a review Dec 2018
Surabaya, Indonesia203 contributions21 helpful votes
Building : Easy to find. Kranggan/BG Junction area Parking : Car (inside), Motor (outside building) Front Desk : Not informative. Pool : Available. Family with kids suitable Food : Not trying Room : Spacious. Got twin bed joined with 1 double-bed mattress. AC-split. I had easy open window and balcony Type : Boutique hotel. Thematic Bathroom amenities : Soap/shampoo and hand-soap dispenser. 2 set tooth brush/tooth paste. 2 set bath towel, standard bathroom amenities.
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Date of stay: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SoloOver50Traveler wrote a review Aug 2018
Melbourne, Australia225 contributions33 helpful votes
+1
The hotel lived up to all of the information specified when making the booking including the balcony for smoking. The breakfast buffet was minimal however they were able to cook eggs on request which was great. The coffee was disgusting considering other places in Indonesia know how to make coffee. The room was not made up properly a couple of times, which is disappointing, the staff should know how to make up a room by now. Due to a language barrier, I didn't know how to log in to the WiFi the next day, however, the staff though fixed it up in five minutes. The WiFi password should be written down and given to people when they check in just to make things easier. The staff were pleasant and always available and the hotel was kept tidy and clean, including the pool. All in all a good place to stay and close to the places one would want to visit whilst in Surabaya.
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Date of stay: May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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davecchio wrote a review Jun 2018
Serpong, Indonesia337 contributions73 helpful votes
I have been travelling to Surabaya every month. Staying in different htl in each visit. This hotel will not make me come back. Breakfast was so plain.. Romm was fine, with a small balcony for smoking.
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Date of stay: May 2018
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RadhiaRasul wrote a review Aug 2017
Kuala Lumpur, Malaysia20 contributions1 helpful vote
We were out of luck, bought flight tickets to Surabaya, but was told too late we needed to go to Jakarta instead. Flights were too expensive, so we decided to take a train. Upon arriving at the train station, we realized it was a public holiday and tickets were only available the next day to Jakarta and it was the last 2 seats. Bought those tickets and decided to stay at a nearby hotel. Found this little gem that was like a resort, the trishaw brought us right to the front steps and they welcomed us warmly. Check in was fast and though we had a room at the end of the hotel with no view, it still had a small balcony that we could open the doors to. The room size was spacious enough, with all the standard amenities. At night, there was a night market near the hotel and so many little warung all around, so food is not an issue. The next day, checkout was breeze and the hotel arranged a trishaw to take us to the train station.
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Date of stay: April 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steven A wrote a review May 2017
Jakarta3 contributions
I flew solo to Surabaya for family matter and paid a short visit. I found this hotel by googling in the internet and booked a room for one night with a reasonable price. I chose this hotel considering the location of this boutique hotel which is strategic and near from shopping centers, food courts and railway station. However, the toilet needs more cleaning services and increase the water flow in the shower. Overall , the facilities and services are pretty good in terms of the price offered.
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Date of stay: March 2017
Value
Rooms
Service
Trip type: Travelled solo
Room Tip: The rooms facing the pool are preferable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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EgaLukita wrote a review Jan 2017
Solo, Indonesia21 contributions1 helpful vote
The wifi is bad. Must ask the operator for username and password. And it's have limited time to access internet. The room is good and comfortable but the cleaness should be more clean, especially the bathroom. First i entered the bathroom, it's smell unpleasant. And there are krusty on several item.
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Date of stay: January 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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HL D wrote a review Jan 2017
Tea Gardens, Australia13 contributions7 helpful votes
+1
We have stayed in this hotel a few times. The reason we picked this hotel whenever we visited Surabaya was because it’s across the street from where my mother lives. But after our last stay in September this year, I don’t think we will ever come back. I don’t think this hotel is maintained very well. Every year I can see the condition is going downhill really fast. I booked a superior room for myself and my 5yo daughter for the first 4 nights. We arrived close to 10pm, my daughter was very tired. But when we entered the room we saw the curtains were all ripped. So we had to wait for them to prepare another room. It wasn’t a good start. Then I found out there was problem with wifi. I could never get a connection. Whenever I complained they always said, “We will check and try to fix it.” After 2 days of asking about this, the reception lady asked me if I would like to BUY a wifi voucher. “Buy?? Why do I have to buy? I booked a room with wifi connection.” Finally she gave me a voucher. I asked for 2 vouchers because one voucher is only for 12 hours, but she wasn’t willing. So everyday I had to ask for a voucher twice! The staffs were always polite, but it was very annoying how they always seemed to use a stalling tactic. As if they were hoping that you would finally give up and stop asking. I have noticed from previous reviews that people had complained about wifi connection. So they definitely know that the wifi doesn’t work. Otherwise, they wouldn’t try to sell wifi vouchers, would they?! After 4 nights, we moved to a bigger room as my husband arrived to join us. I noticed that we were given a junior suite room instead of family suite as what I had booked through pegipegi. The “junior suite” sign on the wall was covered with a piece of paper. I was puzzled but didn’t question them about this as I knew the two rooms are very similar. The difference is: junior suite doesn’t have an additional single bed. And since they put a single bed in the room, I let this go. In the evening we found out that the flooring in the shower was poorly constructed so the water couldn’t flow to the drain. The puddle was so deep even after hours the water was still there. After two nights, we couldn’t take this anymore and we asked to change rooms. The staff called Angga (or Anggar?) said, “I will send engineering to check and fix it.” This was the most ridiculous response I had ever heard, and I knew it was another stalling tactic, but I went upstairs and waited for someone to “fix” it anyway. When the guy told me that it couldn’t be fixed because it was a construction defect, I rang reception to demand a room change. We knew they had a better family suite because we had stayed in one previously. We still had one more night in our booking. But I told them that if they could give us a room change, we would extend another night (meaning we would stay two more nights), otherwise we would like to cancel the remaining booking. Any smart and sane person would take this offer. Instead, their answer: “We can’t give you the answer now. The housekeeping staffs aren’t here yet. We will let you know later.” It was 9.30am! And what sort of hotels does not have 24hr housekeeping? Another stalling tactic, of course! After waiting for an hour we finally demanded to cancel our booking. They used excuses to stall again (e.g. they had to ring the pegipegi agency and the hotel owner, the owner was still on the way, etc). It was getting close to check out time and I demanded to know if it was ok to cancel. The reception lady misled me into thinking that it was ok to cancel and that I would get a refund of the remaining one night. Fortunately when we were packing, someone from pegipegi rang me to inform that cancellation was not possible. We were so angry and demanded to speak to the manager, Brian. To make the story short, Brian finally gave us another room. When I confronted him about all their ridiculous stalling tactics and excuses, he apologized and was being very polite to us onwards. But honestly, it was a little too late. Despite being disappointed so many times, we gave them a chance to make it right, and even offered to extend our stay. Instead of straightening things right away, they stalled and lied. So we didn’t extend our stay, we enjoyed our last day night Surabaya staying at Hotel Majapahit. Additional notes: 1. The towels and bath mats have all turned greyish. I was so disgusted, I had to borrow towels from my mother. 2. Some room fixtures are broken and they didn’t fix them (e.g. shampoo dispenser and towel rack have come off the wall, broken clothes line) 3. Water/juice dispenser in the restaurant downstairs keeps getting stuck and won’t dispense any water. 4. The Indonesian breakfast was not bad, IF you can get some at all. They always have enough quantity of fried rice/noodles. But they never have enough of accompanying dishes. 5. My husband ordered 2 soft-boiled eggs for breakfast. After waiting for 10 minutes, he asked a staff. She checked and said it would come shortly. After 5 minutes she said they had run out of eggs. We were the only people in the restaurant. 6. Every time you go out and come back, your key doesn’t work. You need to reset it at the reception desk all the time!
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Date of stay: August 2016
Rooms
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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deenzind wrote a review Nov 2016
Surabaya5 contributions5 helpful votes
the hotel is new building, near from bg junction mall, in front of hotel there so many foodcourt so you can buy food anytime until late night hehehehe... the room was so big, clean bathroom and comfort bed with a large size, there is a pool in the hotel, not to big but comfort to swim, i think i can escape from routine once again hahahahaha.... thank you prime royal botique
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Date of stay: May 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$12 - US$14 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
OYO 197 Prime Royal Hotel
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
69
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Frequently Asked Questions about Prime Royal Hotel
Which popular attractions are close to Prime Royal Hotel?
Nearby attractions include Pasar Genteng (1.1 km), Museum Surabaya (0.9 km), and Wisata Rasa (1.1 km).
What are some of the property amenities at Prime Royal Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Prime Royal Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Prime Royal Hotel?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Prime Royal Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Prime Royal Hotel?
Conveniently located restaurants include Imari Japanese Restaurant, Tang Palace Chinese Restaurant, and Kafe Bromo.
Are there opportunities to exercise at Prime Royal Hotel?
Yes, guests have access to a pool during their stay.
Does Prime Royal Hotel have an airport shuttle?
Yes, Prime Royal Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Prime Royal Hotel have airport transportation?
Yes, Prime Royal Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Prime Royal Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Prime Royal Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.