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Prime Royal Hotel Surabaya

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Prime Royal Hotel Surabaya
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83 Reviews from our TripAdvisor Community

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Showing 51: English reviews
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Solo, Indonesia
Reviewed 23 January 2017 via mobile

The wifi is bad. Must ask the operator for username and password. And it's have limited time to access internet. The room is good and comfortable but the cleaness should be more clean, especially the bathroom. First i entered the bathroom, it's smell unpleasant. And there are krusty on several item.

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Helpful?
Thank EgaLukita
Shanghai, China
Reviewed 5 January 2017

We have stayed in this hotel a few times. The reason we picked this hotel whenever we visited Surabaya was because it’s across the street from where my mother lives. But after our last stay in September this year, I don’t think we will ever come back. I don’t think this hotel is maintained very well. Every year I can...

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Thank HL D
Surabaya
Reviewed 2 November 2016 via mobile

the hotel is new building, near from bg junction mall, in front of hotel there so many foodcourt so you can buy food anytime until late night hehehehe... the room was so big, clean bathroom and comfort bed with a large size, there is a pool in the hotel, not to big but comfort to swim, i think i can...

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Helpful?
Thank deenzind
Malang, Indonesia
Reviewed 23 October 2016

This hotel is located in the heart of Surabaya, but this hotel main road is always jammed, because near the market. This hotel only have a few parking lot. Lobby is GOOD, wifi here, one password for one gadget. Wifi IS TERRIBLE...Even in lobby, and get worse in the room. In the room there's no cellular network, so I was...

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Helpful?
Thank Bambang N
Reviewed 28 September 2016 via mobile

We take superior room 216. Our room have balcony with garden and swimmingpool view. The room so cozy and the lighting so soft with mirror around the bed. Actually we want double bed but full booked, so we get twin bed but that is okay. I like the traditional music they played, i hear from night till morning, and i...

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Helpful?
Thank Novia M
London, United Kingdom
Reviewed 18 May 2016

I was generally disappointed of this hotel. The hotel staff speaks very little or no english. . The wi fi does not work, every day you have to use different username and password, but still you experience constantly connection problem. The room is not as clean as it should be. The shower was blocked. Tea and coffee making facilities without...

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1Thank 39csabab
München
Reviewed 23 April 2016

Stayed here from April 15 to 17, 2016, in Room 117. I had selected the Prime Royal based on location, price and its amenities, particularly a pool and WiFi with free internet access. When I checked in I asked if the WiFi works, the receptionist said yes and gave me the access data. I entered it into my smartphone and...

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1Thank wus-g
Magelang, Indonesia
Reviewed 21 April 2016

This was my first experience staying for 2 nights at this hotel from 19 - 21 April 2016. Pros: - friendly staffs - efficient check in process - spacious comfortable room & bed - free breakfast with standard menu. - only free mineral water + coffee and tea + electric kettle, no mini bar - near mall - easy to...

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1Thank AlexSantosa
Singapore
Reviewed 28 March 2016 via mobile

Booked a deluxe room & was worth it. Room faced the pool. Room wasn't ready when we checked in at 5 pm. Asked for a connecting room there was none. Easy to call for a taxi. Breakfast spread is okay, can't go wrong with the spread of Indonesian delicacies. Bed was Super comfy. Shower drained clogged & the water pooled...

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Helpful?
Thank sahidablueberry
Auckland, New Zealand
Reviewed 21 February 2016 via mobile

Firstly I would like to thank Bimo, Brian, Safi, Ovy, Faisol and Sujono (also the cleaners and security guards, who helped us whenever we carried our bags). These young people were so helpful in giving us advice of what to do in Surabaya. They spoke enough English for us to understand, with beautiful manners and exceptional service. They really are...

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Helpful?
1Thank Neeaha K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Conference Facilities
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Prime Royal Hotel Surabaya has been established in 2011 with 72 rooms. As the MICE Industy growth in Surabaya, This property already has a cybernet meeting facilities on its meeting rooms. At present, The Prime Royal Hotel Surabaya has managed by the PrioRity Hotel Management, one of the subcompany of its Holding Company. ... more   less 

Additional Information about Prime Royal Hotel Surabaya

Address: Jln. Kranggran 103-105, Surabaya 60251, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $27 - $37 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Prime Royal Hotel Surabaya 3*
Number of rooms: 69
Reservation Options:
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Also Known As:
Prime Royal Hotel Surabaya Java
Hotel Style:
#36 Spa Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Prime Royal Hotel Surabaya staff and other travellers.
1 question
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Questions? Get answers from Prime Royal Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with terrace or balcony to the pool is better”
  • Amazing room with broken furniture with mosquitoes everywhere
  • Smelly bathroom with shower that clogged
  • Wardrobe
 of 5 bubbles 307bambangn, 23 Oct 2016 | Read review
“Choose the pool view room”
 of 5 bubbles petera758, 7 Jul 2013 | Read review
“The rooms made me fresh to finish my job on time.”
 of 5 bubbles AepulR, 6 Dec 2012 | Read review
“Highly recomend you to try the rooms athmospere”
 of 5 bubbles TrexT, 29 Oct 2012 | Read review
“Look at your room before accepting it. Don't be shy about asking for something different if it doesn't suit you”
 of 5 bubbles ernieLoomisCa, 19 Oct 2012 | Read review
5 of 5