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Novotel Surabaya Hotel and Suites

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Jl. Ngagel no. 173-175, Surabaya 60246 Indonesia
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Traveller (900)
Pool & Beach (123)
Room & Suite (95)

About

#63 of 487 hotels in Surabaya
Location
Cleanliness
Service
Value
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, kids activities Our 144 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
Indonesian
1102Reviews12Q+A100Room tips
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yuli a wrote a review Sep 2022
1 contribution
I booked 1 night from tiket.com for business trip. This is my 2nd time stay at this hotel. The hotel inform me that my reservation was not on their system, then I have to book on the spot in order to stay at the hotel that night. I would appreciate if novotel could at least find out why and try to solve my pending e-voucher hotel with tiket.com, since the payment already deducted from my credit card the day before. I believe novotel have contact person with tiket.com and could resolve this matter quickly without troubling the guest. I have to pay for new reservation at the hotel and have to contact tiket.com myself for the refund process. Such a hassle.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christianti Mala Sari wrote a review Jul 2022
Bali, Indonesia11 contributions
+1
My family and I had a great time in Novotel Surabaya Ngagel. The service was great, the staff were very polite, and the food was good too. The Hotel also had some very good facilities like the pretty big pool. Over all, I had a very good time in Novotel Surabaya Ngagel and I will definitely come back when I visit Surabaya again.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Benny Wijaya, General Manager at Novotel Surabaya Hotel and Suites
Responded 22 Aug 2022
Dear DPakpahans, It is a pleasure to know that our valuable guest enjoyed their family vacation at Novotel Surabaya Hotel & Suites. Thank you and we sincerely hope to welcome you again in the near future. Benny W. Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kavita Chowdhary wrote a review Jul 2022
7 contributions2 helpful votes
We had booked a suite but when we reached at 5 pm we were told we were to wait as room was not ready although check in time was 2 pm. Then we were allotted an executive suite, after much argument. We could not sleep the whole night as there was a wedding in the hotel and there was a party in the room above. Till 4 am in the morning we were awake and had to threaten to call the police to get them to shut off the music.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sabar Sitompul , Other at Novotel Surabaya Hotel and Suites
Responded 19 Jul 2022
Dear AgarwalKAvita, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Kindly to inform that our check in time is indeed at 2 pm and it was unacceptable to let our valuable guest wait without any favorable assistance tough suites room then allocated, please rest assure that we'll evaluate internally for further improvement. In regards to the wedding, kindly to inform that events will be finish at latest 21.00 and we are sorry for the party done by the guest above. Thank you for your feedback and I sincerely wish you all the best on your next trip. Kind regards, Benny W. Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pengelana J wrote a review May 2022
Jakarta, Indonesia43 contributions28 helpful votes
This hotel has very well designer. Unique architecture combined with beautiful Garden in the heart of Surabaya. It is a good asset which another hotel doesnt have. I wish that this beautiful garden can be maintained. The regreneration planning of the trees should be planned. Room is perfect, cleaned and well maintained. I am very happy. A bit problem is in the lobby area. Hope that It can be solved soon.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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Response from Hotel Manager, General Manager at Novotel Surabaya Hotel and Suites
Responded 23 May 2022
Dear pengelanaj, Thank you for your comment and It is always a pleasure to receive positive feedback. We'll follow up further concerning your comment about bit problem at lobby area from cleanliness and service at front desk as well as garden maintenance. Once again thank you & I sincerely hope that we can serve you again in the near future. Kind regards, Benny W.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Anastasia S wrote a review May 2022
2 contributions
Changing policies : 1. Deposit for additional access card - my previous visit requested no deposit 2. When restaurant very full - say goodbye to protocols. No distancing-crowd in the house. 3. When no distancing and very crowded, we decided to ask to have our meal in the room-they said not allowed. Different policy again Shortage of food during breakfast and the bread toaster is very small-just like in my house. While this is used at 4* hotel.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: During peak season, request breakfast in your room or start early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Manager, General Manager at Novotel Surabaya Hotel and Suites
Responded 23 May 2022
Dear Anastasia S., I sincerely apologize for all of the inconvenience caused during your stay at Novotel Surabaya Hotel & Suites. Following your comment about health protocol, we'll follow up internally and had taken measurable action for improvement as we are strictly implement Allsafe health protocol for guest safety and hygiene. Thank you. Kind regards, Benny W.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angga Pranata wrote a review Jan 2022
Jakarta, Indonesia40 contributions43 helpful votes
This is my second visit to stay at Novotel Surabaya and suites. As a platinum member, I initially hoped that my room would get an upgrade to a junior suite type, like in my stay the previous week, that's why I came with my family who just arrived from Jakarta. but unfortunately my room did not get an upgrade even though it was conveyed that my room had been upgraded but I don't think there is a difference between the upgraded room or not. The reception staff at that time said that there was no upgrade to the Junior suite type even though I had previously gotten the room. I was handled by a very friendly restaurant staff named Mrs. Trias upon breakfast. She handled me and my family very welcome and friendly with smile from the heart. she also explained to me the menu available in the restaurant very well. I also met one of the restaurant staff who provided very very satisfying service, namely Mr. Darsono, he offered me several welcome drink options that i can choose when i redeem the welcome drink coupon. When several times I went back and forth from the swimming pool to my room I also met one of the housekeeping staff named Mr. Kusnadi he greeted me always very friendly and also asked whether my roomneeded to be cleaned or not And whether my room was lacking or not. Even though Novotel Surabaya is no longer young, the services they provide especially by the staff I mentioned above can be an example for other staff. I hope that when I stay there again later I can get junior suites so that I can really enjoy soaking in the bathtub. Thank you for all of you! Great job
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Hotel Manager, General Manager at Novotel Surabaya Hotel and Suites
Responded 23 May 2022
Dear AnggaPranataa, It was always a pleasure to receive a positive feedback from our Platinum member and loyal guest. Definitely I will share your positive comment to Mrs. Trias, Mr. Darsono and Mr. Kusnadi. It will serve as an encouragement to them and to all of us as well as a sample of sincere service should be given to our valuable guest. Thank you very much and it will be a pleasure to welcome you again in the near future at our junior suite. Kind regards, Benny W.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carol J wrote a review Dec 2021
2 contributions
Whilst I’m sure that Novotel sets a certain standards for their chains, this one doesn’t meet that expectations. Services are very slow, on the last day of our stay, I asked for bowls and cutleries, and also trolleys during checkout, and they never came. We ended up hoisting our large 3 suitcases by ourselves. Housekeeping need a lot of improvement. During the 4 days stay, never once they pickup the phone. Towels were dirty with brown unexplained stains, we need them exchanged. Fridge’s shelves were dirty, electric kettle smelled like instant noodle. Cups were never properly washed (I had brewed “kopi tubruk”, and when I came back in the evening, the supposedly cleaned cup had traces of coffee bits inside). We asked for twin rooms and were given queen. They said they didn’t have vacancies to accomodate our request, while I checked in Agoda there were still 6 twin rooms available. Dinner in the restaurant proven a hassle. We waited for more than an hour, and the food were a disappointment. The Mee Jawa was similar to instant noodle, and pepperoni pizza didn’t have any pepperonis on it, just sausages. We complained and they said their shortcomings were caused of lack of staff. Since covid restrictions has just been lifted, so they haven’t got enough time to bounce back. I really don’t find that a valid excuse, since Novotel is hardly a budding hotel, but well, hopefully they can improve in the future.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Manager, General Manager at Novotel Surabaya Hotel and Suites
Responded 23 May 2022
Dear Carol J, I sincerely apologize for all of the inconvenience caused during your stay at Novotel Surabaya Hotel & Suites. Housekeeping department had taken measurable actions for service improvement. For the towels, we just purchase new one to replace all the old towel while for the twin bed requisition, the department concerned got refreshment training so they can accommodate better though usually our team would be happy to assist this request previously. I guest your period of stay was on Dec 2021, it was during our peak season after struggling with pandemic however I realize that it was not a valid excuse as a Novotel, we have worldwide standard which need to be followed to assure our guest satisfaction. Thank you and I wish you all the best on your next trip. Kind regards, Benny W.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
handy800 wrote a review Nov 2021
Bekasi, Indonesia1 contribution
It's an old hotel, corridor was a little dark, but the room was surprisingly clean and well maintained. Check-in and check-out was brief. Breakfast was pretty good, range of food type was good too. Overall, pleasant stay there.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sabar Sitompul , Other at Novotel Surabaya Hotel and Suites
Responded 21 Nov 2021
Dear handy800, First and foremost, thank you for taking the time to share your stay experience with us and we are glad to learn that you had a pleasant stay. We thank you for your positive comments of our corridor and please rest assure we are improving our facilities to provide better products to our guest. We wish to welcome you again at Novotel Surabaya Hotel and Suites in the near future. Sincerely, Sabar Sitompul Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mochammad Ari R wrote a review Oct 2021
2 contributions
I spent two nights here on business trip and I must say that everything was excellent. Great location, easy to get in and out of the city. The staff was wonderful. The hotel is well maintained. The food was good. I, especially, enjoyed the view of the swimming pool. I highly recommend this hotel for anyone visiting Surabaya.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sabar Sitompul , Other at Novotel Surabaya Hotel and Suites
Responded 24 Oct 2021
Dear ariimarir, First and foremost, thank you for choosing our hotel and recommend us on Tripadvisor. We are glad to know that the stay was excellent and thank you for your positive comments towards our products and services. We shall share your review to our team and we believe it will encourage us to deliver excellent services and products to all our guest. Thank you again for your support and we wish to welcome you again soon at Novotel Surabaya and Suites in the near future. Sincerely, Sabar Sitompul Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
otte s wrote a review Oct 2021
2 contributions
Excellent. Family happy enjoy the hotel while I was working. The swimming pool was great, good food and happy with jogging track. Location is good, near to center of the city. We love the room with pool terrace. Open your door and swim..
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sabar Sitompul , Other at Novotel Surabaya Hotel and Suites
Responded 14 Oct 2021
Dear Culture638941, First and foremost, thank you for taking the time to share your stay experience and recommend our hotel on Tripadvisor. We are glad to learn that our products and services met with your expectations. We shall share your positive comments to our team and we are looking forward to welcoming you again soon at Novotel Surabaya and Suites in the near future. Sincerely, Sabar Sitompul Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$28 - US$37 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel surabaya hotel surabaya, surabaya novotel
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
144
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Frequently Asked Questions about Novotel Surabaya Hotel and Suites
Which popular attractions are close to Novotel Surabaya Hotel and Suites?
Nearby attractions include Suroboyo Monument (0.5 km), Marvell City (0.7 km), and Central Point Mall (0.4 km).
What are some of the property amenities at Novotel Surabaya Hotel and Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Novotel Surabaya Hotel and Suites?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Surabaya Hotel and Suites?
Yes, parking is available to guests.
What are some restaurants close to Novotel Surabaya Hotel and Suites?
Conveniently located restaurants include CITRUS LEE, Rawon Kalkulator, and The Harvest Cakes - Bengawan.
Are there opportunities to exercise at Novotel Surabaya Hotel and Suites?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Novotel Surabaya Hotel and Suites have airport transportation?
Yes, Novotel Surabaya Hotel and Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Surabaya Hotel and Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Surabaya Hotel and Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Surabaya Hotel and Suites?
Many travellers enjoy visiting Ex. De Javasche Bank Soerabaia (6.6 km), Balai Pemuda (3.4 km), and Klenteng Hong Tiek Hian (6.5 km).