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Novotel Surabaya Hotel and Suites

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Traveller (621)
Room & Suite (172)
Pool & Beach (72)
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Overview
  • Excellent15%
  • Very good43%
  • Average25%
  • Poor10%
  • Terrible7%
Travellers talk about
“swimming pool”(59 reviews)
“garden view”(7 reviews)
“hotel area”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from Novotel Surabaya Hotel and Suites
Special Offer: UP TO 30% - EARLY BOOKING
Hotel deals
Offers from Novotel Surabaya Hotel and Suites
Special Offer: UP TO 30% - EARLY BOOKING
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
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Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$37.
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Reviews (946)
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Traveller rating
88
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1 - 5 of 630 reviews
Reviewed 9 March 2018 via mobile

This is a three star hotel that can easily be a four with some very easy attention to detail and staff training. Very nice old school design to the hotel, nice grounds, nice pool, mostly friendly staff. The hotel is 3 floors in a U...More

Thank Howard I
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 10 March 2018

Dear Mr. Howard I, Thank you for staying with Novotel Surabaya Hotel and Suites and for taking your time to share with us on your stay experience. We are happy to know that you have wonderful times during your stay. However, we have note several...More

Hotel's Favourite
Reviewed 20 November 2017

When i went here.. i brougt my 8 months baby. And the staff always care of us. They ask me if i need a baby box. The swimming pool is very nice and kids friendly. It's a good memory. The breakfast also very delicious.More

Thank Tania E
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 6 December 2017

Dear Ms. Tania E, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that...More

Reviewed 23 February 2018

location: in city center but traffic is bad here in surabaya so it takes time to some major attractions like Sampoerna, Tunjungan Plaza, etc. half an hour car ride, at least. enviroment & facilities: very comfortable resort hotel but it's an old building. didn't use...More

Thank StanUP
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 28 February 2018

Dear StanUP, Thank you for staying with Novotel Surabaya Hotel and Suites. We are happy to know that you have a wonderful time during your stay at the hotel. However, we regrets that there are still few issues that surely needs to be improved. We...More

Reviewed 21 February 2018 via mobile

Suprise suprise! After my last visit a year ago, and a strong complain straight to asia head office singapore, a changement done by 100%. Breakfast aeria is clean, coffemachines clean; pingnions outsid who was .... on tabels and taking food away when turning only arround;...More

Thank PaulJoseph22
Reviewed 11 February 2018 via mobile

The hotel ambience makes me feel relax although it was a business trip. The bed is comfortable enough, and the service is excellent! I am happy with the fast response of the staff. I told them that there was leakage in the shower room, and...More

Thank imelda r
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 28 February 2018

Dear Imelda r, Thank you for taking your time to share with us you experience. We are pleased to know that you have wonderful time during your stay. However, we regrets that there are few lapses that we agree it needs to improve. Please rest...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$40 - US$50 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$40 - US$50 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (621)
Room & Suite (172)
Pool & Beach (72)
Dining (20)
Family and Play Areas (6)
Business Centre & Event Rooms (5)
Questions & Answers
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ratna w
16 June 2017|
AnswerShow all 3 answers
Response from duvilla | Reviewed this property |
In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.
0
Votes
Room Tips
"poolside ground floor"
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"Pick the pool view.. excelent"
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"Rooms over looking the pool give a great view & are quiet"
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"Room with Pool View"
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