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Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
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837 Reviews from our TripAdvisor Community

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Showing 568: English reviews
Depok, Indonesia
Reviewed 23 January 2014

We stay at this hotel because we got Focus Group Discussion schedule to be done at the hotel. Only for a night , but a little bit nightmare experience for us. We check in at the evening, the check in process is good, also they offered immediately upon our arrival the program or promo that can be gained by us....

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Helpful?
Thank Afzon_IMC_Consultant
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Afzon_IMC_Consultant, Thank you for review on your stay at Novotel Surabaya and I am sorry to read about your finding during your stay. Please accept my apologise that obviously some of our services were not up to our normal standard. Thank you for bringing it up, only then we can improve our quality. Regarding the inconvenient situation in the...

Surabaya, Indonesia
Reviewed 10 January 2014

Review collected in partnership with Accorhotels.com
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Thank JoHandaya
Malang, Indonesia
Reviewed 9 January 2014

Review collected in partnership with Accorhotels.com
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Thank Dany W
Tuban, Indonesia
Reviewed 8 January 2014

I stayed at this hotel in December 2013, the hotel was very crowded. First time i arrived, there were no doorman or concierge to help me picked up my suitcases. So, i have to picked it up by myself while holding my baby! The second time my stayed was few days ago. The hotel less crowd than before but still...

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Thank miarara
Durham
Reviewed 2 January 2014

Review collected in partnership with Accorhotels.com
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Thank novita77
Reviewed 27 December 2013

Review collected in partnership with Accorhotels.com
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1Thank Yohanes L
Jakarta, Indonesia
Reviewed 20 December 2013

We stayed for three nights in the hotel newly renovated room, which was very nice. The staff was friendly and quick to respond to our request. The hotel is located in a quiet area of the city but nevertheless near almost every major spot in Surabaya. All in all it was a nice stay. Bluebird taxi was always available at almost...

Review collected in partnership with Accorhotels.com
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Thank icha3310
Putrajaya, Malaysia
Reviewed 17 December 2013

Review collected in partnership with Accorhotels.com
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Thank azly_azwan
Sentosa Island, Singapore
Reviewed 15 December 2013

Review collected in partnership with Accorhotels.com
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Thank Josephkblim
Salatiga, Indonesia
Reviewed 14 December 2013

This hotel is a great hotel to stay with younger children. The staff is very friendly and I always look forward to come back here if with my family in Surabaya. The reception is nice and friendly. So are the porters. The new renovated rooms are serving the customer with all they need. And this in comparising the prices it...

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Thank Edo D

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 

Additional Information about Novotel Surabaya Hotel and Suites

Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $50 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Hotel Style:
#21 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surabaya Hotel and Suites staff and other travellers.
8 questions
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Questions? Get answers from Novotel Surabaya Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask the question, the hotel will try to accomodate”
 of 5 bubbles DRF726, 25 Jan 2017 | Read review
“garden view or swimming pool view ? all is excellent.”
  • cute towel origami in room.
 of 5 bubbles suyowong, 9 Dec 2016 | Read review
“Deluxe room has great view”
  • View from deluxe room
 of 5 bubbles edziardoe, 23 Sep 2016 | Read review
“ask for pool view and avoid ground floor (which is in reality the basement!).”
 of 5 bubbles MarkP361, 7 Sep 2016 | Read review
“choose room with garden view, because if you are lucky you still can see the pool”
  • view from the room
  • room with garden view
  • different coffee cup from minibar
 of 5 bubbles satsumasun, 28 Aug 2016 | Read review
5 of 5