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About
#35 of 496 hotels in Surabaya
Location
Cleanliness
Service
Value
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. With direct access to the city’s most famous shopping destination, Tunjungan Plaza, our hotel offers a comfortable retreat and an unforgettable experience. Also, being perfectly situated in the heart of Surabaya, exciting local landmarks are always within reach. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Tennis court
Kids pool
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Swimup bar
Poolside bar
Bowling offsite
Squash offsite
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Butler service
Doorperson
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Location
94Great for walkers
Grade: 94 out of 100
148Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Contact
Jl. Embong Malang 25-31, Surabaya 60261 Indonesia
Getting there
Car HireSee all Surabaya car hire
1007Reviews6Q+A100Room tips
Reviews
Traveller rating
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This was my family’s first visit to Surabaya = basically navigating our trip on a short break. After quick research, we discovered many good reviews of Sheraton Surabaya. We trusted our instincts and decided to book. “Wow” … was it as an excellent experience, from start to end! From the online reservation (quick response) to the arrival at the hotel, to the check-in, to the onsite hotel experience, it was a “wow” experience. It was the attention to detail, the warmth, the cordiality & the sensitive touch to the request of the moment. All wrapped in total Surabaya hospitality. Special thanks to Putri, Tasya & their front desk colleagues (apologies didn’t register all you names), Alfandy & his fellow crew at Café Bromo and the countless number of staff (we recognise your efforts 😊 ) who made it a wonderful experience for the Rajendran family. It's the People who make the difference. The efforts are appreciated & hope to see you soon. THANK YOU. …
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Best of the best service , people are so nice and helpful. Place beautiful and clean. Number 1 place to visit and stay. Thank you so much. We can guarantee you will love it. Join place with the biggest shopping plaza in Surabaya. Night life band and having nice cappuccino. And snacks.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Easy transportation, Taxi and other. In the middle of Surabaya city centre.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The best value high end hotel I have ever stayed at. The quality of the hotel and the superb customer focus by all staff makes this hotel one of the best I have stayed at in the Marriott Group. You will not go wrong in choosing this hotel for your stay in Surabaya. We had access to the club lounge and the exemplary service cannot be overstated. The attentive service and kindness shown by all the team here made you feel special and valued. Great breakfast and evening drinks and food were served with a friendly smile and a “is there anything more we can do for you”……perfect!
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The welcoming was very warm. I enjoyed that the front desk team immediately realised that I would be club floor and escorted me to checkin on 25 floor. Checkin was very efficient and friendly. The support team that escorted me was nice and helpful. The room I booked was a Junior Suite. That was a bit disappointing, this is basically a big room. Suites as per my definition normally have a separate room, but that is ok that this was not there. The Suite however does not even have a working desk. That was a surprise and was unexcepted. So I had to work in the Club Lounge. Nice place, if there were not those loud groups of which one group had maybe one or two Whiskey too much during the free flow time from 6pm. Ok, not the hotels fault but still a bit annoying because I wanted to work. Breakfast on Club Floor is limited but that is normal. I take this floor for my peace of mind and to have a quiet breakfast. So that was given and ok to me. The sauna area is old and should be renovated, but the sauna serves its purpose. Checkout was efficient. I parked my car in a different part of the parking area which could not be accessed during the closure of the mall. So the receptionist organised a driver to drive me through the parking area to my car. That was a pleasant surprise. All in all a good hotel with wonderful staff I have to say.…
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Date of stay: December 2022Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: club floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were staying at Sheraton Surabaya for 6 nights. So glad that we've chosen Sheraton Surabaya. This hotel is perfect for everyone. Great service, very clean, spacious room & best food. Our best appreciation goes to: Miss Fanis & Mr. Wisnu (from The Lounge) & Miss Bintang, cheff Fitri (from Kafe Bromo), Miss Rahma (front office) & all staffs. Thank you guys. We are surely gonna be back soon.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Don't be hesitate to request all your needs because they'll provide it very well.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We had a 3 weeks trip to UEA, Indonesia and Singapore. From all hotels we stayed around, I can say this hotel is still the best. We got a greatest service. It started from the first second we stepped receptionist desk. The man smiled all the times, when he was busy arranging our room. The only hotel, which succeed to organize two rooms with connecting door at Suite rooms 1905-1906 in minutes. Mom is old, she was afraid if something happened and urgently needed us in seconds. Children were happy to find the hotel is just next to a biggg mall of Surabaya. Teenies, they found a lot of funs with the shops and beauty center. It was great for a long walk, such an exercise for us. Even for my mom. My husband was the only one who was sad, his pocket got a hole. We got free breakfast and arranged hotel booking on line from Germany few weeks before we came. Everything was settled and perfect! No complain when we arrived. The staffs at restaurant were veeeery friendly. Amazing, seeing their smiles and the lady chef even came to our table and asked us what we needed. She was ready to cook our request. Sad, we were full from buffet which we found in door and out door. Starting from Asian/Indonesian food to European menu. The restaurant was clean and its decoration was pretty interesting. We love Jamu, the herbal medicine they served everyday! You will need it to go around Indonesia. More power. We had some fun at swimming pool too. We enjoyed the colorful pillows during swimming time. The waiter (Pak Jon?), he served us with tea and snacks even if the breakfast time was finished already. Amazing! I felt like a queen. I am from Indonesia and live in Germany, their hospitality I found gorgeous. In the end, the manager provided an unbelievable service for us; a shuttle bus to Surabaya airport and flew to Lombok at right time. Thank you, Sheraton hotel.…
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Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip: suite rooms are clean and comfortable, view to swimming pool is nice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I stay for 2 nights in a junior suite room including breakfast and club lounge access. The hospitality of Sheraton Surabaya is Top Tier. My car just arrived at the drop off, security and staff immediately opened the trunk door and bring my trolly for carrying the baggage. Every time you pass by the staff, you are always greeted first. When you go out to the parking lot, you are always reminded whether the parking ticket has been stamped or not. Yes, the Sheraton Surabaya hospitality is really that cool. Without a request, we were given a welcome plate containing snacks, cookies, cake and fruit. The Junior Suite room itself is not too different in size from the regular room. Just add a daybed sofa and get 2 windows. The bathroom is equipped with a shower with rain shower and hand shower, bathtub, closet with ecowasher and sink. Amenities are immediately complete with a comb and shaver. Towels are provided 2 body towels, 2 hand towels and 2 face towels along with 2 bath mats. Request 2 extra pillows without Babibu delivered immediately. Requests for extra mineral water were immediately given. The next day, they immediately give 6 bottles of mineral water. The disadvantages of the Junior Suite room itself are that it is a bit hot in the hallway entering the room (but the room is still cold), the TV, even though it is large in size, the TV channels are still blur and analog, ballpoint pens and amenities have been downgraded, limited sockets. Tea uses the Sir j. Lipton brand. Amenities using daily essentials. In wardrobe provided SDB, Minibar, Laundry bag, hairdryer, slipper, shoe shine, and iron. The schedule for the club lounge itself is as follows: - Breakfast: 06.00-11.00 - Afternoon tea: 12.00-17.00 - Evening Cocktail: 17.00-20.00 (food ready 18.00) - Coffee and tea: 20.00-23.00 For breakfast in the lounge the choice of food is very limited but there are several advantages of ala carte food. Afternoon tea provided on the menu is tea or coffee, slice cake, cut fruit (a bit dry and not fresh), whole fruit, various juices, canned drinks, various types of chips. Evening Cocktails provided on the menu are various kinds of alcoholic liquor, donuts and bread, chips, cake slices, sliced fruit (a bit dry and not fresh), whole fruit, various juices, canned drinks, salads, canapes, cheese. For heavy meals on the first day there are mac and cheese, chicken fingers, fried wontons, beef tofu soup and radish (a kind of radish cake plus eggs, sprouts and peanut sauce in the style of tofu but this tastes authentic like eating carrot cake in Singapore). For heavy meals on the second day, there are fried wontons, okonomiyaki, fried roggut and pesto pasta. In my opinion the evening cocktail food at the Sheraton is very tasty and of high quality. Hotel facilities such as kids club, gym, swimming pool, no change. Several places in the lobby have been renovated, such as the kawi lounge, le patisserie, business center and seating area. Now it is in the process of renovating the top floor of the front lobby of Shu Guo Yin Xiang. For breakfast, service and menu are top tier too. The menu is getting bigger and bigger, even outside now there are food stalls. The menu 1. Bakery Pastry, Nuts, Ice Cream 2. Indonesian Food (Lontong Balap, traditional snacks, 5 types of regional dishes) 3. Boiled and fried Dimsum, Noodles/soon fried, Noodle station (chicken, beef, tomyum) 4. Western (egg, bacon, sausage, wedges/bean) 5. Western part 2 (4 types of cuisine) 6. Drink Section (Coffee, tea, juice, herbs) *can request iced cappuccino and fresh orange juice 7. Cold Cut, yogurt, cheese, fruit 8. Pinch cakes, croissants, danishes, crepes, waffles, pancakes, fried rice, soup/soup, fried foods They even ask me if I want ice cappuccino or fresh orange juice. Applause for the service of Sheraton Surabaya…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The worst 5 star hotel services i experiences. The hot water smell and dirty, fridge not cold, wifi not working in the Suite room floor 27. Also phone not working and hardly to contact. Strange staff coming and missunderstanding with the order.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Birgitta Mone, Marketing at Sheraton Surabaya Hotel & Towers
Responded 15 Nov 2022
Dear Nienam2022, Thank you for sharing your feedback after your recent visit at Sheraton Surabaya Hotel & Towers. We are sorry to learn about your overall stay experience with us was not up to your satisfaction. We have addressed this issue to the department head concerned to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do much better on your future visit We do hope that this unfortunate experience will not deter you from returning to Sheraton Surabaya. Best regards, Birgitta Mone Director of Marketing Communication - Complex
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Even though last minutes booking through online travel agent, they had very good information to update with. The moment from check in at the Security gate to welcome, Belman and Front Office were all in a very friendly and warm smile. Fast check-in and you get what you paid for, nice with the clean room (newly renovated room). The breakfast variety was so great and with the much more friendly service, sorry I forgot the name but this guy introduce himself with a great offering a service. Well done Sheraton Surabaya!
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Date of stay: February 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
Room Tip: Pool View and Club Room is the best option
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We stayed here for 3 days, got two rooms on the 28th floor for the family. We really enjoyed our rooms, the VIP lounge, and the breakfast at the restaurant. My wife and I have lived in the US for a very long time. Whenever we visit Indonesia food is what we look for. The food selections were great. Additionally, when I asked for fried rice with cakalang fish plus petai, chef Fitri (I believe that's her name) made that for me. So yummy, I reorder the next morning. Thank you.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$77 - US$93 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton surabaya hotel and towers, surabaya sheraton
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
348
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Claim Your ListingSHERATON SURABAYA HOTEL & TOWERS: UPDATED 2023 Reviews, Price Comparison and 867 Photos (Java) - Tripadvisor
Frequently Asked Questions about Sheraton Surabaya Hotel & Towers
Which popular attractions are close to Sheraton Surabaya Hotel & Towers?
Nearby attractions include Tunjungan Plaza (0.3 km), Wisata Rasa (0.5 km), and Cinema XXI (0.4 km).
What are some of the property amenities at Sheraton Surabaya Hotel & Towers?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sheraton Surabaya Hotel & Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Surabaya Hotel & Towers?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Surabaya Hotel & Towers?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Sheraton Surabaya Hotel & Towers?
Conveniently located restaurants include Tang Palace Chinese Restaurant, Boncafe Steak & Ice Cream, and Kafe Bromo.
Are there opportunities to exercise at Sheraton Surabaya Hotel & Towers?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Surabaya Hotel & Towers have airport transportation?
Yes, Sheraton Surabaya Hotel & Towers offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Surabaya Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Surabaya Hotel & Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Surabaya Hotel & Towers?
Many travellers enjoy visiting Ex. De Javasche Bank Soerabaia (3.0 km), Balai Pemuda (0.8 km), and Klenteng Hong Tiek Hian (3.0 km).