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29/10/2017 30/10/2017
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    Sheraton Surabaya Hotel & Towers

    Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
    Lowest prices for your stay
    29 Oct 30 Oct
     3 people are viewing this hotel
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    Traveller (425)
    Room & Suite (136)
    Dining (24)
    • Excellent47%
    • Very good38%
    • Average11%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “shopping mall” (54 reviews)
    “tunjungan plaza” (97 reviews)
    “the club lounge” (28 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
    29 Oct30 Oct
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (784)
    There are newer reviews for Sheraton Surabaya Hotel & Towers
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    11 - 15 of 567 reviews

    Reviewed 5 September 2017 via mobile

    I was expecting to check in to the usual Sheraton experience but in left with great disappointment. Room was shabby, musky smelled and worst., maintenance was bad. I had a badly damaged shower area with tiles chipped off, causing potential cut . Housekeeping staff can't...More

    Thank simon s
    Management response:Responded 6 September 2017

    Dear Simon S. Thank you for sharing your review of our hotel during your recent stay. First and foremost, we truly apologize for the encountered inconveniences in regards to the lack of service performed by our housekeeping associates. Your feedback is valuable in improving our...More

    Reviewed 2 September 2017 via mobile

    Stayed our last night in Sheraton as the last leg of our week's trip for our wedding anniversary. Several staff from the guest relations & front office gave us a surprise by dropping by our room with a cake and lots of well wishes. Was...More

    Thank JM070707Singapore
    Reviewed 1 August 2017 via mobile

    We were lost in four points hotel which is in the same mall area Tunjungan Plaza. When we get into this old hotel we dissapointed with the internet connection, the water too hot, almost burn my skin. It was my fault, I shouldn't just put...More

    Thank Julaxing
    Reviewed 30 July 2017

    saya meninggalkan cellular di kamar karena lupa waktu check out dan berkat kesigapan room service dan Bagian Front desk, , cellular segera ditemukan dan dikembalikan,High recommended for stay, clean , very quite room , good food for breakfast, dinner and lunch, Always hommy for visitor

    Thank wahyuniang
    Reviewed 25 July 2017

    Rooms and grounds are nice. Bathroom might need better cleaning, I can smell urine, though faint, but still there. Location is perfect if you want to shop in TP. Hotel needs to provide more working elevators. Half of the elevators didn't work when I was...More

    1  Thank turkeyishi
    Management response:Responded 28 July 2017

    Dear Turkeyishi, Firstly, thank you for sharing your review of your recent stay. Even though I am happy to hear that our location has been of great benefit and convenience to you, I’d hereby also like to apologies for our shortcomings concerning the bathroom, and...More

    JW Marriott Hotel Surabaya
    833 reviews
    #3 of 135 hotels in Surabaya
    Hotel Majapahit Surabaya managed by AccorHotels
    829 reviews
    #1 of 135 hotels in Surabaya
    Four Points by Sheraton Surabaya
    229 reviews
    #5 of 135 hotels in Surabaya
    Swiss-Belinn Tunjungan
    365 reviews
    #2 of 135 hotels in Surabaya
    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    • Price range
    • US$71 - US$126 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Romantic Hotel in Surabaya
    • #5 Business Hotel in Surabaya
    • #6 Family Hotel in Surabaya
    • #10 Spa Hotel in Surabaya
    • #11 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 348
    • Reservation Options
    • TripAdvisor is proud to partner with Starwood APAC, Booking.com, Expedia, Hotels.com, Travelocity, TripOnline SA, Orbitz, Cancelon, Hotwire and HotelQuickly so you can book your Sheraton Surabaya Hotel & Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Sheraton Surabaya Hotel And Towers ,
    • Surabaya Sheraton ,
    • Sheraton Surabaya Hotel & Towers Java
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    Traveller (425)
    Room & Suite (136)
    Dining (24)
    Pool & Beach (13)
    Hotel & Grounds (294)
    Bathroom (27)
    Business Centre & Event Rooms (7)
    JW Marriott Hotel Surabaya
    833 reviews
    .52 km away
    Hotel Majapahit Surabaya managed by AccorHotels
    829 reviews
    .33 km away
    Swiss-Belinn Tunjungan
    365 reviews
    .28 km away
    Four Points by Sheraton Surabaya
    229 reviews
    .18 km away
    Nearby Restaurants
    Kafe Bromo
    75 reviews
    .03 km away
    Kawi Lounge
    49 reviews
    .04 km away
    Marugame Udon and Tempura Tunjungan Plaza
    146 reviews
    .15 km away
    Lung Yuan Chinese Restaurant
    42 reviews
    .07 km away
    Nearby Attractions
    Tunjungan Plaza
    847 reviews
    .28 km away
    Taman Dayu Waterpark
    6 reviews
    1.33 km away
    Monkasel (Submarine Monument)
    509 reviews
    1.37 km away
    Monumen Bambu Runcing
    77 reviews
    .88 km away
    Ask a question
    Questions & Answers
    Ellys A
    13 January 2017|
    AnswerShow all 5 answers
    Response from ChicksterWowo | Reviewed this property |
    I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
    Room Tips
    "When possible you should ask for corner room to get a nice view"
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    "Room with pool view"
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    "upper room 25"
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    "Book Club Level, it's worth the extra cost because food and drinks are included in the Club Lounge and..."
    Read review
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