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Sheraton Surabaya Hotel & Towers

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Traveller (493)
Room & Suite (200)
Dining (26)
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Overview
  • Excellent49%
  • Very good37%
  • Average10%
  • Poor2%
  • Terrible2%
Travellers talk about
“tunjungan plaza”(107 reviews)
“the club lounge”(30 reviews)
“shopping mall”(55 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Reviews (867)
There are newer reviews for Sheraton Surabaya Hotel & Towers
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Traveller rating
289
228
78
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15
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289
228
78
16
15
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All reviewstunjungan plazathe club loungeshopping malldirect accesschinese restaurantbusiness tripbiggest mallan upgradeexecutive floorlive bandbreakfast buffetthe heart of the citystayed nightsfront office staffpleasant stayswimming poolgreat room
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11 - 15 of 626 reviews
Reviewed 30 March 2018 via mobile

Right where do I start with this one. First of all I was in bali and the international airport got closed due to the volcanic activity at mount agung. So i spoke to my airline to change my flight to Surabaya they did but It...More

Thank Dannywal
Reviewed 28 March 2018

The hotel is located in the downtown area of Surabaya, embedded - connecting to Tunjungan Plaza, a chain of 6 plaza building that host anything from branded goods to cheap stuff. Although its connected this hotel doesnt have the noise disturbance. The sound proof quality...More

Thank Alexandre N
Reviewed 19 March 2018

Just couldn't fault this hotel. Checked-in personnel full of energy and chat with you casually to make you feel welcome. I didn't catch his name (he's usually in front desk at night) and my room got upgraded so BIG thanks to him. The room was...More

Thank Majuw
Reviewed 11 March 2018 via mobile

This hotel has a good location.. It is located in the middle of town.. At tunjungan plaza (the biggest shopping mal in Surabaya) they have direct access to this shopping center. Their staff is polite and friendly, the room is clean and comfort. Like other...More

Thank tanialatinina
Reviewed 4 March 2018

I came 2 days before CNY, upon arrival was greeted by a Mr. Susilo at front desk. All smiles and enthusiastic he made me felt like the hotel was a beach resort amidst a busy and chaotic lobby crowded with people waiting to check in...More

Thank Lambyron
View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$66 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$66 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (493)
Room & Suite (200)
Dining (26)
Pool & Beach (14)
Business Centre & Event Rooms (7)
Questions & Answers
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Ellys A
13 January 2017|
AnswerShow all 5 answers
Response from ChicksterWowo | Reviewed this property |
I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
0
Votes
Room Tips
"request for city view"
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"Definitely go for the Club Rooms and Suites"
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"no comments"
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"Very2 good and excelent"
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