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Sheraton Surabaya Hotel & Towers

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Traveller (495)
Room & Suite (200)
Dining (26)
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Overview
  • Excellent49%
  • Very good37%
  • Average10%
  • Poor2%
  • Terrible2%
Travellers talk about
“tunjungan plaza”(107 reviews)
“the club lounge”(30 reviews)
“shopping mall”(55 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Reviews (869)
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78
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All reviewstunjungan plazathe club loungeshopping malldirect accesschinese restaurantbusiness tripbiggest mallan upgradeexecutive floorlive bandbreakfast buffetthe heart of the citystayed nightsfront office staffpleasant stayswimming poolgreat room
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181 - 185 of 627 reviews
Reviewed 21 March 2016

If you want a customer service experience that will go above and beyond the call of duty this will be the place to stay. I had so many personal issues on this trip, but the Manager Meita Tanjung was there to take care of me...More

Thank Kelsey J
Response from Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers at Sheraton Surabaya Hotel & TowersResponded 24 March 2016

Dear Kelsey J Thank you for taking time reviewing our hotel through TripAdvisor. It is heartening to hear your feedback, and we are honored to be part of your memorable stay. Also, thank you for taking the time to mention one of our staff members!...More

Reviewed 16 March 2016 via mobile

We only stay for one night but it was memorable. The receptionist,Aulia,really helpful with our situation and room was upgrade to premier. When we reached room,we had surprise with the honeymoon set up,petal roses and seducing chocolate cake. Hotel seems quite old,but the facilities still...More

Thank DEA0412
Response from Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 19 March 2016

Dear DEA0412 First and foremost, we would like to congratulate you on your wedding and we wish you a blissful journey ahead. Thank you for choosing our hotel during your visit to Surabaya. We are delighted to know that your stay was memorable, and that...More

Reviewed 16 March 2016

This place was really nice from the moment of check in. I really enjoyed this hotel. The lobby is clean and spacious, the staff very courteous and helpful, a reasonable priced upgrade to club floor for one night and a free upgrade the other for...More

Thank William C
Response from Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 19 March 2016

Dear William C Thank you for sharing your feedback during your trip to Surabaya. It is such an honor for us to know that you had a pleasant time staying at Sheraton Surabaya Hotel & Towers. We appreciate your feedback on how we can improve...More

Reviewed 14 March 2016 via mobile

This is my second time visited sheraton hotel for business trip , nice hotel located in the heart of city near tunjungan mall , clean rooms but no welcome drink for 5 stars i dont know if reception forgot or not to offering us ,...More

Thank Arie K
Response from Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 15 March 2016

Dear Arie K Thank you for your time reviewing our hotel during your recent stay. We are happy to learn that our location, direct access to Tunjungan Plaza, room cleanliness, services and breakfast menu is exceed your expectation. We have taken note on your request...More

Reviewed 24 February 2016 via mobile

Got awaken by the loud incessant prayers from 4AM till now (almost 5AM). I'm staying at the Club Floors ( 27th floor to be exact ). Spoke to Duty Manager, Arya at 4 : 45AM. I cannot go back to a good's night rest. The...More

Thank A L
Response from Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 25 February 2016

Dear A L Thank you for taking time reviewing our hotel through TripAdvisor. We do apologize for the inconvenience regarding prayers call from nearby mosque. We hope that this incident will not deter you to come back to Sheraton Surabaya Hotel and Towers. Once again,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$66 - US$101 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Business Hotel in Surabaya
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$66 - US$101 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Business Hotel in Surabaya
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (495)
Room & Suite (200)
Dining (26)
Pool & Beach (14)
Business Centre & Event Rooms (7)
Questions & Answers
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Ellys A
13 January 2017|
AnswerShow all 5 answers
Response from ChicksterWowo | Reviewed this property |
I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
0
Votes
Room Tips
"request for city view"
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"Definitely go for the Club Rooms and Suites"
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"no comments"
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"Very2 good and excelent"
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