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Sheraton Surabaya Hotel & Towers

840 reviews
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Traveller (486)
Room & Suite (186)
Dining (25)
Overview
  • Excellent49%
  • Very good37%
  • Average10%
  • Poor2%
  • Terrible2%
Travellers talk about
“tunjungan plaza”(102 reviews)
“the club lounge”(30 reviews)
“shopping mall”(50 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (840)Write a Review
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All reviewstunjungan plazathe club loungeshopping mallbusiness tripdirect accesschinese restaurantbiggest mallan upgradeexecutive floorspg memberlive bandbreakfast buffetthe heart of the citystayed nightsfront office staffpleasant stayswimming pool
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191 - 195 of 611 reviews
Reviewed 4 December 2015 via mobile

Back stay at the hotel sheraton when I was on a business trip in Surabaya, has not changed much room was old and a bit of remodeling and services obsolete and outdated for an impressive five-star, during a stay of 4 days and 3 nights...More

Thank winata04
Response from Defy S, Director Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 8 December 2015

Dear winata04 Thank you for your valued feedback. We have shared with the team and actions were taken to improve on the points mentioned. We hope it didn’t hinder you to come back and get another Sheraton experience in our hotel. Best regards Defy Syamsumar...More

Reviewed 29 November 2015 via mobile

Have stayed for 2 nights for the first time at the Sheraton Surabaya on a business trip, very well located next to a shopping mall but unfortunately there are major construction noise next to the hotel. The guest rooms, although of a decent size, need...More

Thank SamAtlantis_Bkk
Response from Defy S, Director Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 1 December 2015

Dear SamAtlantis_Bkk Thank you for taking the time to review your stay with us. We do apologize for the inconvenience. Currently we are doing some renovation and construction to make our guest’s stay more memorable in the future. Thank you for your feedback regarding our...More

Reviewed 23 November 2015

I came back to this hotel after my last visit about 11 years ago. I did not expect that the hotel condition is so well maintained. The location of this hotel is just perfect. It is in the center of Surabaya and close to the...More

Thank Wardono
Response from Defy S, Director Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 24 November 2015

Dear Wardono Welcome back home! We are very happy to know that our services and facilities have exceed your expectations. Again, thank you for your kind words and we definitely look forward for your return to Sheraton Surabaya Hotel & Towers Warm regards Defy Syamsumar...More

Reviewed 20 November 2015 via mobile

I usually prefer Starwood property for my stay, simply because of its hospitality and quality. This hotel was giving incredibly good rate for my stay. I know that other Sheraton property in Yogyakarta is considerably cheaper, but the quality of Sheraton Surabaya was much better....More

Thank pamudi73
Response from Defy S, Director Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 24 November 2015

Dear pamudi73 Thank you for being our loyal guest. It is such a heartening to know that our services and location at the heart of Surabaya have made your stay even memorable. We can’t wait to welcoming you back at Sheraton Surabaya Hotel & Towers....More

Reviewed 16 November 2015

Location wise could be two different things. It is great location, because next to the best shopping centre in town so you can easily walk from hotel lobby to the shopping mall but at the same time it is too crowded due to location, especially...More

Thank etobing404
Response from Defy S, Director Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 18 November 2015

Dear etobing404 Thank you for taking the time to write your review. We are pleased to hear that you had an enjoyable stay and appreciated the service of our associates and location. Thank you for sharing your insights with us and we look forward to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$78 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
#7 Spa Hotel in Surabaya
#9 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$78 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
#7 Spa Hotel in Surabaya
#9 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (486)
Room & Suite (186)
Dining (25)
Pool & Beach (13)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Ellys A
13 January 2017|
AnswerShow all 5 answers
Response from ChicksterWowo | Reviewed this property |
I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
0
Votes
Room Tips
"Definitely go for the Club Rooms and Suites"
Read review
"no comments"
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"Very2 good and excelent"
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"2nd category will be nice"
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