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Sheraton Surabaya Hotel & Towers

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#11 of 129 Hotels in Surabaya
Certificate of Excellence
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Sheraton Surabaya Hotel & Towers
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718 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Surabaya Hotel & Towers
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Showing 529: English reviews
Reviewed 15 February 2015 via mobile

I only stay for one night. The receptionist was nice to some people but very cold to some others. The check in process was fast. The bedroom is very comfortable. Breakfast was delicious with many option. But the sushi should be more various. The lunch during the meeting at the hotel was good too. The hotel located beside Tunjungan Plaza,...

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Helpful?
Thank Yusup T
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Yusuf T Thank you for sparing some of your valuable time to share your experience while staying with us. We are very happy to give you a memorable Sheraton experience in our hotel. Thank you for your compliment regarding our location, guestroom, staff, check-in process, breakfast menu and coffee break menu. We definitely look forward to welcoming you back...

Surabaya, Indonesia
Reviewed 14 February 2015 via mobile

My first word about this hotel is lux second is expensive. Pros : large room, I have the balcony one that's is incredible view at night , the bed is good all clean , I love it The pool is. Quite large and have good spot to take picture ..also have bar inside the pool Cons : The staff is...

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Helpful?
Thank aziz y
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear aziz y Thank you for giving us honest feedback regarding your experience during your recent stay with us. We are glad that you have enjoyed your stay at Sheraton Surabaya Hotel and Towers. We would like to offer my sincerest apologies for the inconsistent gesture from one of our associates on your arrival at the Hotel. We have discussed...

Vancouver, Canada
Reviewed 3 February 2015

The staff at the hotel were very helpful and attentive, the room clean and large, the wifi good, and the value great for the price. The gym was huge and well equipped with weights. Also had a conference here and the event was nicely managed. The bathroom was as if from another hotel. The sink and tub were chipped and...

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Helpful?
Thank Michael F
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Michel F Thank you for sharing your memorable experience during your recent stay at Sheraton Surabaya Hotel & Towers. Thank you for your feedback and We have coordinated with department heads concerned for further improvement. We look forward to welcoming you back in near future. Warm regards Teresia Wibowo Director of Sales & Marketing

New Delhi, India
Reviewed 3 February 2015

By all standards, this property delivers you 110 cents in a dollar.. The staffs make sure that you get everything that your membership level entitles you to.. Difficult to get authentic Indian Vegetarian food generally in Indonesia but this hotel does..

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Helpful?
Thank SNChamaria
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear SNChamaria Thank you for your rave review! We are very happy to give you a memorable Sheraton experience in the heart of Surabaya. Kafe Bromo is proud to be one of the restaurant that serve authentic Indian cuisine. If you are planning to visit Surabaya in the future, do not hesitate to contact us again. Warm regards Teresia Wibowo...

Bali, Indonesia
Reviewed 2 February 2015

We had a great time at this hotel! Very friendly and courteous staff, always smiling, The buffet breakfast is very good - something for everyone here, Nice hotel to stay for business and holiday. The rooms very clean, Overall I liked Sheraton Surabaya

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Helpful?
Thank KomangBudi
Teresia W, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review

Dear KomangBudi Thank you for your rave review! We are very glad to know that you had a great time and enjoyed your overall stay experiences in our hotel. Thank you for your compliment regarding to our services & facilities at Sheraton Surabaya Hotel & Towers. We definitely look forward for your return to Surabaya. Warm regards Teresia Wibowo Director...

Reviewed 25 January 2015

Stayed there during business trip to Surabaya, It was a really nice hotel, located on top of a huge mall. Very convenience to find foods and souvenir. The room is quite big, clean and nice. The concierge was very friendly, they looked after my golf bag very well. The breakfast was excellent, they serve an array of local and international...

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Helpful?
Thank Kevin K
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Kevin K Thank you for choosing our hotel as your accomodation during your business trip as well as positive review about our location, guestroom, breakfast experience and concierge team. We are very happy that you had a memorable stay at Sheraton Surabaya Hotel & Towers. If you have time to visit Surabaya again, do not hesitate to contact us....

Reviewed 23 January 2015

Its my fourth time back staying here for the past 5 years. I stayed 3 nights using cash and redeem points from my SPG account. Despite the recent renovations, I still can feel the dated interior of the room and corridors. Water sometimes turn yellowish and swimming pool water color turned from blue to green in my 2nd day. I...

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Helpful?
Thank Bobby Y
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Bobby Y Thank you for being our loyal guest and for giving us feedback on your recent stay. We apologized for the inconvenience during your recent stay due to noise. We have shared your feedbacks to all concerned and will do our utmost to make our guest experience memorable. We definitely look forward to meet you again in near...

Leuven, Belgium
Reviewed 12 January 2015

We stayed overnight at Sheraton Surabaya and it has changed since the last time I stayed there. in my case, the room has been renovated. We had a premium deluxe room with 2 double beds (each approximately 140 cm wide). the room is chic, modern, clean, and quite spacious too. I was delighted to see that Sheraton provides french press...

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Helpful?
Thank devilssmirk
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear devilssmirk Thank you for your rave review! We are very happy to know your our services and our facilities made your stay even more memorable. Your positive feedback has communicated to our associates. Please contact us for your next stay. We look forward to meeting with you soon. Warm regards Teresia Wibowo Director of Sales & Marketing

Norman, Oklahoma
Reviewed 2 January 2015

Stayed here a while back and loved it the bar had a great band the rooms were great. The pool and gym were awesome. The service was amongst the best I've had anywhere. I couldn't have asked for anything better!

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Helpful?
Thank Swank23
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Swank23 Thank you for your rave review! It is such a pleasure to hear that our guest got best Sheraton experience during their stay with us. If you have time to visit Surabaya again, do not hesitate to contact us. Warm regards Teresia Wibowo Director of Sales & Marketing

Tangerang, Indonesia
Reviewed 2 January 2015 via mobile

We spent our New Year holiday here. Stay of 3 nights including Grand Gala Dinner on the New Year's Eve. Start from check in until check out, experiences are awesome!!. Staffs very friendly, room always clean, breakfast and dining also complete and delicious. New Year's Eve gala dinner also awesome... Oh ya...this hotel also connected to big mall, Tunjungan Plaza...

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Helpful?
Thank tonsud
Teresia W, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear tonsud Happy New Year! Thank you for choosing our hotel during New Year’s period. We are very happy to meet you during our New Year’s Eve Grand Gala with Kahitna. Thank you for your compliment regarding our professional staff, guestroom cleanliness, breakfast menu and our perfect location in the heart of Surabaya. We look forward for your visit in...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Lung Yuan Chinese Restaurant
Lung Yuan Chinese Restaurant
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $102 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#10 Spa Hotel in Surabaya
#10 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Surabaya Hotel & Towers staff and other travellers.
2 questions
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Questions? Get answers from Sheraton Surabaya Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the new rooms for sure”
deepakn2014, 10 Apr 2017 | Read review
“High floor facing the pool side”
Notsofar, 25 Feb 2017 | Read review
“stay somewhere else. JW Marriott is walking distance from this hotel. Equivalent in price.”
brentwoodlocal, 16 Jan 2017 | Read review
“Ask for high floors for a better view of the sprawling city.”
Asimofee, 18 Oct 2016 | Read review
“Strategic location, Comfort bedroom and Good services”
Yernadi, 12 Sep 2016 | Read review
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