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Shangri-La Hotel Surabaya

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#4 of 124 Hotels in Surabaya
Certificate of Excellence
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Shangri-La Hotel Surabaya
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573 Reviews from our TripAdvisor Community

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Showing 405: English reviews
Bucharest, Romania
Level Contributor
2 reviews
Reviewed 2 days ago NEW

Fabulous staff and facilities- The rooms are clean, spacious and comfortable, the floors are quiet, the swimming pool is relaxing. However the most valuable capital is the staff. They are positive and smiling at any time of day, exhaling genuine hospitality. Right at my arrival I was pleasantly surprised by a young trainee (Rebecca) that during a short discussion while... More 

Helpful?
Thank Laura R
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 week ago via mobile

Been here for the second time for business/work. Definitely will stay here again. Although a bit far from the city area, the hotel is very near a shopping mall. Ideal for those who would want some privacy. Awesome swimming pool and good variety of food during breakfast. Hotel staffs were friendly and was very prompt at resolving my laundry issue.... More 

Helpful?
Thank Yusof A
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Yusof A, Thank you for posting your review at TripAdvisor. We are glad to hear you enjoyed your stay, specially at our pool, staff and our food variety. We look forward to welcome you back! Warm Regards, Sigi Bierbaumer General Manager More 

Jakarta, Indonesia
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 weeks ago

I had a chance to stay in Shangri-la Surabaya during one of the major events held by my company at their splendid ballroom venue this year. Both rooms and the ballrooms are pretty much above my expected average for a five star hotel. What impressed me was not only the atmosphere of comfort and peace during my three nights stay... More 

Helpful?
Thank iniferry
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear iniferry, Thank you for taking the time and reviewing us at TripAdvisor. We are glad to hear the company event that was held at our ballroom was successful and you enjoyed your three-night stay with us, especially noting the compliments you've given for our staff. We are looking forward for your next stay and we cannot wait to welcome... More 

Surabaya, Indonesia
Level Contributor
5 reviews
5 hotel reviews
Reviewed 2 weeks ago

It's always good to be back. Frankly speaking, it's one of our family favorite getaway spot. You can just forget your daily hurdles and just relax in this oasis. Swimming pool and kids zone are the perfect place for our daughter. She loves spending hours in there. But, we love spending hours in Jamoo and Portofino restaurants. In Jamoo restaurant,... More 

Helpful?
Thank Zacharias329
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Zacharias329, We are glad to be a part of you and your family's ultimate getaway spot, especially noting your fondness of our swimming pool, restaurant, and our colleagues. We thank you for taking the time for reviewing us. You'll be glad to hear that we're currently in the midst of transforming all our rooms. By next year, we hopefully... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

I stayed for 3 days for business purposes. I had the Executive King Room on the 16th floor. The room was okay - it was very old. It was still clean and functioning, but it was not a modern type room. So if you prefer modern type hotel, this would not be your place. The bathroom is okay, but I... More 

Helpful?
Thank UnderTheSameBlueSky
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear UnderTheSameBlueSky, Thank you for taking the time to give us feedback during your stay with us. We are glad to hear our staff has made a great impression with you. We are aware of the hotel situation that you mentioned. You'll be glad to hear that we are currently in the midst of transforming our hotel. I think you'll... More 

Level Contributor
15 reviews
4 hotel reviews
Reviewed 3 weeks ago via mobile

Come here to join a seminar a few days ago. I feel very comfort stay there. Staffs were very nice to serve me at that time. Also, the best time is when lunch, so may variant the menu, you can find western, traditional, noodle, pasta, everything you want, you can find there....

Helpful?
Thank Edi S
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Edi S, Thank you for reviewing us during your visit to our hotel. We are delighted to hear that the event is smooth. We thank you for your compliments of food variety that we have at Jamoo. We look forward for your next event! Warm Regards, Sigi Bierbaumer General Manager More 

Malang, Indonesia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

We had short 2 nights stay during our best friend wedding in Surabaya. The hotel location quite strategic, easy access to shopping mall nearby. Great selection of breakfast and warm service at Jamoo and Horizon Club. Beautiful pool and service by the poolside was great, friendly staff.

Helpful?
Thank KayLin_LinKay
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear KayLin_LinKay, We are glad to hear you enjoyed the room, service and breakfast during your stay with us. We thank you for taking the time and reviewing us at TripAdvisor. We look forward to welcome you again. Warm Regards, Sigi Bierbaumer General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

I don't feel in 5 star venue service when I have a conference in ballroom. Poor sound system Poor LCD And my opinion for others support venue : Rest room was smelt no good. Poor waiters. Poor readiness personal for big event.

Helpful?
Thank Lily J
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Lily J, We are sorry to hear your less than excellent event experience with us. Kindly email our Director of Events at iin.indiarti@shangri-la.com details of the event so we can investigate on this matter. We look forward hearing from you. Warm Regards, Sigi Bierbaumer General Manager More 

Singapore, Singapore
Level Contributor
54 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

A classic, luxurious hotel in East Java. Stayed here briefly during my short trip to Indonesia. It is what you would expect from a standard 5-star hotel of its kind, exhibiting a magnificent interior and typical Shangri-La charm. Ever so slightly old-fashioned, although I'm sure its one of the best hotels around the region. The rooms and beds are comfortable... More 

Helpful?
Thank Palaire
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Palaire, We are delighted to hear you had a pleasant stay with us. We are looking forward for your next visit again! Warm Regards, Sigi Bierbaumer General Manager More 

1 review
Reviewed 4 weeks ago via mobile

Shangrila surabaya is a highly recommended hotel to accommodate either your business or family stay, especially the Horizon Club. It really worth value since you would feel at home and being part of your family. The team is well supervised by ms. Diana the Manager who could manage almost everything that you need effectively n efficiently. Cant wait to stay... More 

Helpful?
Thank Idr N
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Idr N, Thank you for taking the time to post your review during your stay with us. We are glad to hear you enjoyed our Horizon Club Service, we are looking forward for your next stay with us! Warm Regards, Sigi Bierbaumer General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $137 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Shangri-La Hotels and Resorts, Booking.com, Priceline, HotelTravel.com, Agoda, Travelocity and Jetsetter so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#4 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Surabaya staff and other travellers.
5 questions
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Questions? Get answers from Shangri-La Hotel Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible, ask for rooms that have been renovated.”
 of 5 bubbles UnderTheSameBlueSky, 13 Nov 2016 | Read review
“Ask for room with city center view.”
 of 5 bubbles RRJ5, 4 Oct 2016 | Read review
“Choose a different hotel”
 of 5 bubbles ahmadm229, 31 Aug 2016 | Read review
“All rooms are nice but choose room facing the street of MayJen Sungkono better sight to see the city of Surabaya”
 of 5 bubbles sasmito, 3 Aug 2016 | Read review
“City view is the best”
 of 5 bubbles 419pattya, 16 Jun 2016 | Read review
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