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Shangri-La Hotel Surabaya

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Traveller (561)
Room & Suite (421)
Dining (83)
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Overview
  • Excellent56%
  • Very good31%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“horizon club”(24 reviews)
“jamoo restaurant”(20 reviews)
“horizon floor”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Offers from Shangri-La Hotel Surabaya
Offers & Announcements: Weekend Gateway!
Hotel deals
Offers from Shangri-La Hotel Surabaya
Offers & Announcements: Weekend Gateway!
Hotel deals
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Reviews (713)
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Traveller rating
269
150
57
15
15
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LanguageEnglish
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269
150
57
15
15
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All reviewshorizon clubjamoo restauranthorizon floorfantastic hotelfive star hotelswimming poolluxurious hotelciputra worldciputra malllobby loungeroom servicebreakfast buffet isbusiness tripmeeting roomhotel staffmany choicesspacious room
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1 - 5 of 506 reviews
Reviewed 4 days ago

I arrived into Surabaya with a film crew to get some shots of patchouli being harvested only to find out that the place I wanted to go to in Surabaya was shut down. Apart from the property itself, the Shangri-La is an oasis from the...More

Thank George Z
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 days ago

Dear George Z, Thank you very much for taking your time to share this lovely story. We were all thrilled to read that the team found a way for you to see Patchouli plants growing in the wild. I was pleased to passes on your...More

Hotel's Favourite
Reviewed 2 weeks ago via mobile

All great, nothing to complaint, except the bustle hustle road where it is located, almost everytime traffic, but very strategic location. So again, nothing to complaint. If I have the money, of course will stay there again.More

Thank sillanya
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

Dear sillanya, We are very grateful for the time you have taken to write this delightful review; it is much appreciated. At Shangri-La Surabaya, we strive to delight each of our guests and look to create a sanctuary within the city; and our location is...More

Reviewed 1 week ago

This is a very big hotel with strategic location. Thank you for Mr Leon on reservation desk with very good service. Quiet and clean room. Very fast and free internet. Good breakfast with local traditional food and drink ( you must try Jamu, one Indonesian...More

Thank Dr-Hendra-Yaputra
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

Dear Dr-Hendra-Yaputra, We are very grateful for the time you have taken to write this delightful review; it is much appreciated. I am pleased that you have enjoyed your stay and were satisfied with the dining experience. We have five dining outlets with different cuisines....More

Reviewed 1 week ago via mobile

Finally the rooms got a make over! Now they looks decent and up to Shang’s worldwide standards. So room and club room are good now. Service is good. Spa is still terrible on the men’s side (sauna, gym equipments etc). But definitely better than the...More

Thank Gemmayzetraveller
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

Dear Gemmayzetraveller, Thank you for taking the time to share your experience with us. I am delighted that you appreciated our new rooms. In regards to the Spa, kindly accept my sincerest apologies if we have not yet met your expectation. Please rest assured that...More

Reviewed 4 weeks ago via mobile

20-22mar2018 Golden circle member Room#920 Super slow check-in, about 20minutes for all process from start to complete. The soap bar is weird, looks like two bars stick to one. Too ugly for Shangrila hotel. Looks like two old and used soap bars re-stick to one...More

Thank Hendra T
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

Dear Hendra T, Thank you for taking the time to share your experience with us. We strive to serve all guests’ needs in a timely manner and therefore please accept my sincerest apologies for the inconvenience you encountered during the check-in process. Please rest assured...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$80 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$80 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (561)
Room & Suite (421)
Dining (83)
Pool & Beach (56)
Amenities (54)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Arun V
13 January 2018|
AnswerShow all 3 answers
Response from 679sushilb | Reviewed this property |
Not idea sir.
0
Votes
Arun V
13 January 2018|
AnswerShow all 4 answers
Response from welltravelled0808 | Reviewed this property |
It was in November; not sure if it still is. Call them to ask.
1
Vote
with_joerg
30 July 2017|
AnswerShow all 4 answers
Response from SURGM | Property representative |
Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
1
Vote
Room Tips
"Rooms were well appointed, clean and lux"
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"High level, with pool view"
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"Lower floors are quieter because of renovations"
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"ask for lower floors, as they are doing serious renovation on their top floors"
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