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09/07/2017 10/07/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    Savings alert: 11% below average rate
    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$73
          US$73
          Traveller (426)
          Room & Suite (374)
          Dining (71)
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          Overview
          • Excellent55%
          • Very good32%
          • Average10%
          • Poor2%
          • Terrible1%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          5.0 Star Hotel
          All hotel details
          Offers from Shangri-La Hotel Surabaya
          Offers & Announcements: Book Early, Save More!
          Hotel deals
          JW Marriott Hotel Surabaya
          758 reviews
          #2 of 134 hotels in Surabaya
           
          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Hotel Ciputra World Surabaya
          338 reviews
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          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (637)
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          There are newer reviews for Shangri-La Hotel Surabaya See the most recent reviews

          11 - 15 of 637 reviews

          Reviewed 15 April 2017 via mobile

          The hotel offers a compact room and really delicious food on their resto. Its location also considered as strategic since it is near the ciputra world surabaya complex which offers good dining and shopping experience.More

          Thank prasetioistiadi
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 25 April 2017

          Dear Prasetioistiadi thank you very much for your positive feed back from your last stay at Shangri-la Surabaya and we are all glad to know that you enjoyed your stay with us and our location. Please do let me know if there is anything i...More

          Reviewed 14 April 2017 via mobile

          This was not the first time I stayed in this hotel. As I expected, the room was spacious and classy yet the bed was not as comfort as I wanted. The check in and out processes were efficient and courteous. I had a chance to...More

          Thank BWS66
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 25 April 2017

          Dear BWS66 thank you for your feed back and i am sorry to hear that you did not enjoy our F/B offerings and service on your last stay but rest assured your comments will be shared with the Culinary and F/B service department in order...More

          Reviewed 5 April 2017

          My wife and I stayed for first time at Shangrila Surabaya since we have some business to make... We were allocated at room 1011 ... dirty carpet and old and no tea / coffee provided... I raised this complaint to the related duty manager in...More

          Thank HENDERSON_LIM
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 6 April 2017

          Dear Mr Henderson Lim thank you very much for your feed back and i am sorry to hear that you did not enjoy your stay with us. I have noted your comments and i am glad to inform you that we are currently doing a...More

          Reviewed 4 April 2017

          The employee named nadia is very humble. I feel appreciated here because the service is very amazing. The food is yummy too, people should try the chessy pizza and the sushi when it's available. Furthermore, the place is very convenient to stay and beautiful. Good...More

          Thank Richardms R
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 April 2017

          Dear Richardms R Thank you for your positive feed back and we are glad to know that you enjoyed your stay with us and we all hope that you will visit us again in the not to distant future Sincerely Sigi Bierbaumer

          Reviewed 3 April 2017

          Be aware this hotel is carrying out very noisy renovations. There are still rooms in this property that don't have walk-in showers. TV quality was very bad. There's no filled mini-bar. WIFI is good though.More

          Review collected in partnership with shangri-la.com
          Thank JMK535353
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 April 2017

          Dear JMK535353 Thank you for your feed back and i am are sorry to hear that you did not enjoy your stay with us.I am very sorry that our current ongoing renovation has ruined your stay with us and no excuse would be a good...More

          JW Marriott Hotel Surabaya
          758 reviews
          #2 of 134 hotels in Surabaya
           
          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Hotel Ciputra World Surabaya
          338 reviews
          #10 of 134 hotels in Surabaya
           
          Sheraton Surabaya Hotel & Towers
          745 reviews
          #7 of 134 hotels in Surabaya
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Free Parking
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Free Parking
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$79 - US$194 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #2 Romantic Hotel in Surabaya
          • #3 Spa Hotel in Surabaya
          • #3 Luxury Hotel in Surabaya
          • #4 Family Hotel in Surabaya
          • #4 Business Hotel in Surabaya
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms ,
          • Smoking rooms available
          • Number of rooms
          • 383
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Hotwire, Orbitz, Shangri-La Hotels and Resorts, Expedia, Priceline, TripOnline SA, Cancelon and HRS so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Indonesia >
          • Java >
          • East Java >
          • Surabaya
          • Also Known As
          • Shangri La Surabaya ,
          • Surabaya Shangri La ,
          • Shangri-La Hotel Surabaya Java
          Add Photo Photos
          Traveller (426)
          Room & Suite (374)
          Dining (71)
          Pool & Beach (48)
          Hotel & Grounds (265)
          Bathroom (25)
          Business Centre & Event Rooms (4)
          Family and Play Areas (1)
          Nearby
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          .18 km away
           
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          .29 km away
           
          Hotel Equator
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          Hotel Ciputra World Surabaya
          338 reviews
          .62 km away
           
          Nearby Restaurants
          Jamoo
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          .02 km away
          Dewa Ndaru - Culture Restaurant
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          .46 km away
          Citilites Skyclub and Bistro
          95 reviews
          .29 km away
          Bakwan Kapasari
          57 reviews
          .48 km away
          Nearby Attractions
          Surabaya Town Square
          435 reviews
          1.70 km away
          Bungkul Park
          668 reviews
          2.55 km away
          Suroboyo Monument
          164 reviews
          2.58 km away
          Royal Plaza
          46 reviews
          2.82 km away
          Questions & AnswersAsk a question
          Puy G
          I ve heard this hotel offered "massages" for men and the women that worked there offered sexual favors against money. Not all of them but a few, I hope you have found some kind of solution for that huge problem
          6 January 2016|
          Answer
          Response from SURGM | Property representative |
          Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
          0
          Votes
          fauziah_sklee
          sorry, can we request for extra bed ?
          25 November 2015|
          Answer
          Response from IvanSoesilo | Reviewed this property |
          Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
          1
          Vote
          fauziah_sklee
          can request forget extra bed ?
          25 November 2015|
          Answer Show all 2 answers
          Response from Mullie M | Reviewed this property |
          Yes, you can. For the extra bed, you'll need to pay extra around IDR 700K ++ (include breakfast).
          0
          Votes
          Room Tips
          "higher floors are quieter"
          Read review
          "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
          Read review
          "High floor, great view. Everything was simply entertaining, with personable staff, and memorable!"
          Read review
          "Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques."
          Read review
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