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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    Best prices for your stay
    27/08/2017 28/08/2017
    Lock in the lowest price from our partners
    US$94US$129
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    Traveller (447)
    Room & Suite (374)
    Dining (71)
    Overview
    • Excellent55%
    • Very good32%
    • Average10%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Surabaya
    Special Offer: Book Early, Save More!
    Hotel deals
    Deals (10)
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
    • Deluxe Room
      US$129US$94
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    • Deluxe Room (Free breakfast, Free WiFi)
      US$129US$94
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    • Deluxe Room
      US$129US$94
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    View all 10 deals from US$94
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    Write a Review
    Reviews (649)
    Traveller rating
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    Time of year
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    There are newer reviews for Shangri-La Hotel Surabaya
    See the most recent reviews

    111 - 115 of 460 reviews

    Reviewed 1 May 2016 via mobile

    Nice hotel with comfortable and quiet rooms. Staff members are very professional. If during the weekend you have time to be relax, go to the swimming pool. Inside of this hotel you have the possibility to eat Italien, Japanese or western foods.More

    Thank Cloclo R
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 2 May 2016

    Dear Cloclo R, Thank you for writing in TripAdvisor during your recent stay with Shangri-La Hotel, Surabaya. We are glad to know you had an enjoyable stay with us. We thank you for your compliment about our hotel pool and restaurants. We are looking forward...More

    Reviewed 30 April 2016 via mobile

    The staff were extremely friendly. The rooms were nice. We had no issues with drivers being on time. The massage was excellent. We ate ate the buffet one night and I ate ate the Italian restaurant the second time. The food was good. The restaurant...More

    Thank Mitchell C
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 2 May 2016

    Dear Mitchell C, Thank you for sharing this positive review with us, we are delighted that you enjoyed your overall experience staying at our hotel and appreciate your compliments about our restaurants. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner...More

    Reviewed 28 April 2016

    Located in the heart of Surabaya this hotel is a luxury oasis in a bustling city. Set back from the road frontage with large outdoor car-parking amidst landscaped ground. Considerable security, both at the road entrance and x-rays scanners at the lobby entrance provide reassurance...More

    Thank Jon-1956
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 29 April 2016

    Dear Jon-1956, Thank you for sharing this positive review with us, we are delighted that you enjoyed the Shangri-La experience from the moment of arrival and appreciate your compliments about our hotel and and our associates. We look forward to welcoming you back again soon....More

    Reviewed 27 April 2016 via mobile

    Stayed in this hotel for bussiness purposes. For 5 days (21-26April'16). All arrangement was made by company. Offered amazing ornament inside the hotel, from wood to stone artifacts/decorations. Start from the main enterance, the restaurant, the lobby and event the lift. Room also decorated with...More

    Thank FaisalSiswanto
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 28 April 2016

    Dear FaisalSiswanto, Thank you for writing in TripAdvisor during your recent stay with Shangri-La Hotel, Surabaya. We are glad to know you had an enjoyable and memorable stay with us. We thank you for your compliment about our hotel design and our colleagues. We look...More

    Reviewed 24 April 2016 via mobile

    A very helpful staff at front. Quick check-in process. I stay with my husband and two toddlers, they love the swimming pool, it has 2 part of kiddie pool. And big pool for adults. The room is abit small for 5 star hotel, the furniture...More

    Thank Arum P
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 25 April 2016

    Dear Arum P, We are delighted that you had a relaxing stay and enjoyed the tranquil environment of the hotel with your two toddlers. We also appreciate your kind compliments about our hotel facilities and restaurants. We have taken note of your observation and will...More

    Hotel Ciputra World Surabaya
    351 reviews
    #10 of 134 hotels in Surabaya
     
    Java Paragon Hotel & Residences
    542 reviews
    #17 of 134 hotels in Surabaya
     
    JW Marriott Hotel Surabaya
    796 reviews
    #2 of 134 hotels in Surabaya
     
    Hotel Equator
    30 reviews
    #96 of 134 hotels in Surabaya
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$106 - US$205 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #3 Spa Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Luxury Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Priceline, Orbitz, Expedia, Travelocity, Booking.com, Cancelon, TripOnline SA, Agoda and Hotwire so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La ,
    • Shangri-La Hotel Surabaya Java
    Add Photo Photos
    Traveller (447)
    Room & Suite (374)
    Dining (71)
    Pool & Beach (49)
    Hotel & Grounds (285)
    Bathroom (25)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    JW Marriott Hotel Surabaya
    796 reviews
    3.91 km away
     
    Hotel Ciputra World Surabaya
    351 reviews
    .62 km away
     
    Hotel Equator
    30 reviews
    .51 km away
     
    Java Paragon Hotel & Residences
    542 reviews
    .29 km away
     
    Nearby Restaurants
    The Avenue Lounge Bar
    36 reviews
    .26 km away
    Jamoo
    105 reviews
    .02 km away
    Dewa Ndaru - Culture Restaurant
    71 reviews
    .46 km away
    Citilites Skyclub and Bistro
    99 reviews
    .29 km away
    Nearby Attractions
    Surabaya Town Square
    448 reviews
    1.70 km away
    Bungkul Park
    691 reviews
    2.55 km away
    Suroboyo Monument
    168 reviews
    2.58 km away
    Royal Plaza
    48 reviews
    2.82 km away
    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    0
    Votes
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "higher floors are quieter"
    Read review
    "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
    Read review
    "High floor, great view. Everything was simply entertaining, with personable staff, and memorable!"
    Read review
    "Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques."
    Read review
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