We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Surabaya

Save
Traveller (561)
Room & Suite (421)
Dining (83)
Overview
  • Excellent56%
  • Very good31%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“horizon club”(24 reviews)
“jamoo restaurant”(20 reviews)
“horizon floor”(8 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Offers from Shangri-La Hotel Surabaya
Offers & Announcements: Weekend Gateway!
Hotel deals
Offers from Shangri-La Hotel Surabaya
Offers & Announcements: Weekend Gateway!
Hotel deals
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$65.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Surabaya hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "acdccf3e3df5408f82f79f411c222bd7", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302124,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79399616],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":5,"year":2018},"checkout":{"day":7,"month":5,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":65,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"acdccf3e3df5408f82f79f411c222bd7","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":83,"lowestMetaPrice":65,"additionalPartner":false,"highestMetaPriceDisplay":83,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":83,"lowestMetaPrice":65,"highestMetaPriceDisplay":83,"hotelName":"Shangri-La Hotel Surabaya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImFjZGNjZjNlM2RmNTQwOGY4MmY3OWY0MTFjMjIyYmQ3IiwiQUlLIjoiNzljYWM2YjBjN2Y5NGE2MTk3ZjRhNGFhYWVlYzkyM2MifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "06/05/2018", "checkOut": "07/05/2018", "lowestPrice": "US$65", "hasDates": true, "hacComplete": false, "contentIdMappings": {"79399616":"CheapTicketsEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (713)
There are newer reviews for Shangri-La Hotel Surabaya
See the most recent reviews
Filter reviews
506 results
Traveller rating
269
150
57
15
15
Traveller type
Time of year
LanguageEnglish
More languages
269
150
57
15
15
Show reviews that mention
All reviewshorizon clubjamoo restauranthorizon floorfantastic hotelfive star hotelswimming poolluxurious hotelciputra worldciputra malllobby loungeroom servicebreakfast buffet isbusiness tripmeeting roomhotel staffmany choicesspacious room
FilterEnglish
Updating list...
91 - 95 of 506 reviews
Reviewed 2 January 2017 via mobile

The 1st day on 2017 we checked in to horizon and I met Diana, with smile she greeted happy new year, then Natalia was the one who proceed the check in meanwhile my little son enjoyed cookies and beverage that provided. When the check in...More

Thank Juvefeli
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 January 2017

Dear Juvefeli, Thank you for spending the start of the new year with us. We are happy to hear that our colleagues have made your stay a memorable one. We hope to be able to welcome you again and we wish you a happy new...More

Reviewed 31 December 2016 via mobile

All that I can share now is that if you are looking for excellent hospitality during your stay in Surabaya is go to Shangri-La. Horizon Club in particular a place where you will feel that you are very special. Like you are at home. Thank...More

Thank Adam M
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 January 2017

Dear Adam M, Thank you for taking the time to post a review at TripAdvisor. We thank you for your compliments during your stay with us. We are happy to hear that our Horizon Floor colleagues have made your stay a special one. We look...More

Reviewed 30 December 2016

Some of the best hotel staff I've ever come across. Very friendly and extremely helpful without being over attentive. The city itself s not great so important to get a good hotel and Shangri-La Surabaya is perfect

Review collected in partnership with shangri-la.com
Thank andytJ6406RR
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 January 2017

Dear andytJ6406RR, Greetings from Shangri-La Hotel, Surabaya! We are happy to hear our colleagues made your stay a memorable one. We are looking forward for your next visit soon! Warm Regards, Sigi Bierbaumer General Manager

Reviewed 27 December 2016 via mobile

Let me start with the positives, The Shangri-La Surabaya has arguably the best common area for any hotels in Surabaya. The grand decor in lobby, lush greenery surrounding the property front and back and the lounge area will satisfy even the most discerning taste. At...More

Thank ethelstan
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 30 December 2016

Dear ethelstan, Thank you for posting your review during you stay at Shangri-La Hotel, Surabaya. We are glad to hear you enjoyed our lobby area and service from our colleagues. You'll be glad to hear that on we have embarked on a hotel renovation which...More

Reviewed 27 December 2016

Stayed one night accompanying my husband for a work meeting. Got upgraded to a suite which was a nice surprise. It was a Tuesday after a public holiday long weekend so very few people around. Suite was huge so disappointing only to be staying one...More

Thank Robyn T
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 28 December 2016

Dear Robyn T, We are glad to hear you enjoyed your stay at our suite. We are indeed in the midst of refurbishing our hotel, so we are looking forward to welcome you in our newly improved room soon! Warm Regards, Sigi Bierbaumer General Manager

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$80 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$80 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (561)
Room & Suite (421)
Dining (83)
Pool & Beach (56)
Amenities (54)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Arun V
13 January 2018|
AnswerShow all 3 answers
Response from 679sushilb | Reviewed this property |
Not idea sir.
0
Votes
Arun V
13 January 2018|
AnswerShow all 4 answers
Response from welltravelled0808 | Reviewed this property |
It was in November; not sure if it still is. Call them to ask.
1
Vote
with_joerg
30 July 2017|
AnswerShow all 4 answers
Response from SURGM | Property representative |
Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
1
Vote
Room Tips
"Rooms were well appointed, clean and lux"
Read review
"High level, with pool view"
Read review
"Lower floors are quieter because of renovations"
Read review
"ask for lower floors, as they are doing serious renovation on their top floors"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing