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29/10/2017 30/10/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    Lowest prices for your stay
    29/10/2017 30/10/2017
    US$141
    US$91
    SAVE US$50
    US$92
    US$141
    Traveller (470)
    Room & Suite (374)
    Dining (78)
    Overview
    • Excellent56%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “horizon club” (24 reviews)
    “horizon floor” (8 reviews)
    “five star hotel” (13 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Surabaya
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    29 Oct30 Oct
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    1 room, 2 adults, 0 children
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      US$91
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      US$92
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      US$141
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    Write a Review
    Reviews (662)
    There are newer reviews for Shangri-La Hotel Surabaya
    See the most recent reviews
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    91 - 95 of 469 reviews

    Reviewed 24 August 2016 via mobile

    It has been more than a year since I was here as a guest. I have fond memories of those couple of nights that I stayed here. This time, I am on a day trip for a client meeting and since we have a few...More

    Thank Colin L
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 25 August 2016

    Dear Colin L, Thank you for your continuous patronage. We are glad to hear you enjoyed your visit at our Lobby Lounge. We look forward to have you and your friend back in the near time! Warm Regards, Sigi Bierbaumer General Manager

    Reviewed 21 August 2016

    A pleasant stay in a friendly atmosphere . Friendly and helpful staff in all departments of the hotel make the stay seem very entertaining . The options in the spa area provide for wellness Atmoshäre after work .Time at all again .

    Review collected in partnership with shangri-la.com
    Thank michael71645
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 22 August 2016

    Dear michael71645, We are glad to hear you enjoyed your overall stay experience with us. We thank you for your compliments of colleagues and spa facilities. We look forward to welcome you again back soon! Warm Regards, Sigi Bierbaumer General Manager

    Reviewed 17 August 2016 via mobile

    The only beef I have with this hotel is how old this hotel feels like. From the smell of the carpet room, the yellowing on the bathroom marbles to the towels that felt like they've gone thru millions of wash cycles. If the hotel can...More

    Thank gtahir
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 18 August 2016

    Dear gtahir, We thank you for taking the time to giving us valuable feedback during your stay with us at Shangri-La Hotel, Surabaya. We have taken note of your observation, and you'll be glad to hear that we will be doing a full renovation on...More

    Reviewed 14 August 2016

    Gerald- He was excellent at helping me with anything that I needed. He helped to not only recommend how I spend my time outside of Surabaya in the beautiful East Java surroundings, but he also facilitated all the arrangements for us to go to Mt....More

    1  Thank jimh12341234
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 15 August 2016

    Dear jimh12341234, We are delighted that you enjoyed your stay and trip to Surabaya. Thank you for sharing your compliments about the service and our associates - we are glad to hear that they have gone out their way to make your stay a memorable...More

    Reviewed 7 August 2016 via mobile

    Excellent staff! Very helpful and able to assist with almost every issue! Pool was excellent gym was excellent! Great supervisors a special help from Diana who went above and beyond anything I've seen from a hotel! If there is a problem she will help!

    Thank Andrew R
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 8 August 2016

    Dear Andrew R, We are glad to hear you enjoyed your experience staying with us. We thank you for your compliments about our pool, gym and our colleagues. We look forward to welcome you again! Warm Regards, Sigi Bierbaumer General Manager

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$87 - US$178 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #4 Spa Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #6 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Hotels.com, Travelocity, Agoda, Orbitz, TripOnline SA, Cancelon and Hotwire so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La ,
    • Shangri-La Hotel Surabaya Java
    Add Photo Photos
    Traveller (470)
    Room & Suite (374)
    Dining (78)
    Pool & Beach (49)
    Hotel & Grounds (301)
    Bathroom (25)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    JW Marriott Hotel Surabaya
    835 reviews
    3.92 km away
     
    Hotel Ciputra World Surabaya
    373 reviews
    .62 km away
     
    Fairfield by Marriott Surabaya
    115 reviews
    .59 km away
     
    Java Paragon Hotel & Residences
    611 reviews
    .29 km away
     
    Nearby Restaurants
    The Avenue Lounge Bar
    45 reviews
    .26 km away
    Jamoo
    107 reviews
    .02 km away
    Dewa Ndaru - Culture Restaurant
    73 reviews
    .46 km away
    Citilites Skyclub and Bistro
    104 reviews
    .28 km away
    Nearby Attractions
    Surabaya Town Square
    467 reviews
    1.70 km away
    Bungkul Park
    713 reviews
    2.55 km away
    Suroboyo Monument
    174 reviews
    2.58 km away
    Monumen Perjuangan POLRI
    63 reviews
    2.89 km away
    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    1
    Vote
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
    "higher floors are quieter"
    Read review
    "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
    Read review
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