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Shangri-La Hotel Surabaya

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#3 of 127 Hotels in Surabaya
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
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608 Reviews from our TripAdvisor Community

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Showing 432: English reviews
Reviewed 7 April 2016 via mobile

I like to stay in Shangri La all the times. Surabaya is really nice. Maybe a little bit old and they could refurbish the Hotel, but the quality if the service, the cleanness and the staff is perfect. The Hotel is closed to a shopping Center which you can reach by walk. Furthermore it's good ti rrach from the airport....

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Helpful?
1Thank Wolfgang W
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Wolfgang W, Thank you for sharing this review about Shangri-La Hotel, Surabaya. We are delighted that you enjoyed your overall experience and appreciate your compliments about our service and our colleagues. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

Surabaya, Indonesia
Reviewed 1 April 2016

Although we live nearby this hotel, we often stayed at this hotel. Pools are big and kids friendly. Food tastes good with reasonable prices especially if you have their prestige member. Room is good, very well maintaned. People are friendly.

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Helpful?
1Thank YoanDo
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear YoanDo, Thank you for choosing to stay with us. We are very glad that you enjoyed your stay and appreciate your compliments about our dining and leisure facilities and team. We appreciate your time taken to share this review and we look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

Jakarta, Indonesia
Reviewed 28 March 2016

I usually choose this hotel because my child always request this hotel every we need to stay in Surabaya. I was stay with my family: 2 child under five and my baby. Overall we have stay with great experience.

Review collected in partnership with shangri-la.com
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1Thank zbyfh
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear zbyfh, Thank you for posting a review at TripAdvisor during your stay at Shangri-La Hotel, Surabaya. We are glad to hear you and your family enjoyed your overall stay with us, we are looking forward welcoming you soon. Warm Regards, Martin Brenner General Manager

İstanbul
Reviewed 18 March 2016 via mobile

A big, chain hotel but tailored to fit the needs of the guests. Although I like small, nice, human oriented management, this hotel far exceeded my expectations about warmth of the personnel. Try Italian restaurant in the lobby.

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1Thank suhulet
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear suhulet, Thank you for posting your review at TripAdvisor. We are glad to hear you enjoyed your overall stay with us. We look forward welcoming you again soon. Warm Regards, Martin Brenner General Manager

Surfers Paradise, Australia
Reviewed 17 March 2016 via mobile

This is the third time I have stayed here , only because my client pays for it !! And maybe this is the best place here !! But let me tell u the staff in the lobby are very average I have been here at least 3 times today and they don't pick up or empty the ash trays of...

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1Thank fgb69
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear fgb69, Thank you for taking the time to share this review with us as your valuable feedback gives us the opportunity to continually improve our hotel facilities and service standards. We appreciate your time in sharing your feedback and hope that we will have the opportunity to welcome you back and recover your impression of the hotel. Best regards,...

Reviewed 13 March 2016 via mobile

A pleasant stay, good service and food okay. Rooms are clean and comfortable, however hotel has passed it's prime. In the 90's it would have been stunning and at the top of its game. Rooms and bathrooms are clean and well maintained but very dated.

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1Thank Iain M
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Iain M, Thank you for posting your review at TripAdvisor. We are glad to hear you enjoyed your stay. We thank you for your constructive feedback and will use it for our improvement. We look forward to welcome you again back soon. Warm Regards, Martin Brenner General Manager

Jakarta, Indonesia
Reviewed 8 March 2016

I stayed in Shangri-la Surabaya for holiday with my family. I love the hotel, the room is spacious and very clean. Air condition is nice and cool. My room has big wall-to-wall window with view of selat Madura (I think). The hotel pool is also nice. Staff are helpful and friendly. Hopefully will be able to stay in this hotel...

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1Thank miszdcy
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear miszdcy, Thank you for posting a review of our hotel at TripAdvisor. We are glad to hear you and your family enjoyed our service and facilities. We hope you had a memorable trip at Surabaya and we look forward welcoming you again. Warm Regards, Martin Brenner General Manager

Reviewed 3 March 2016 via mobile

Its a good place for my layover in Indonesia.. It near to the Ciputra World shopping center. The hotel is big and clean. You take local public transportation in front of the hotel to the city or using GoJek or Uber.. Its far from the airport, and its about 1-1.5 hours to reach the Surabaya International airport.

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1Thank Donnyerickpioh
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Donnyerickpioh, Thank you for taking the time to post a review at TripAdvisor during your stay at our hotel. We are glad to hear that you enjoyed your overall stay with us. We hope we can welcome you again soon. Warm Regards, Martin Brenner General Manager

Reviewed 29 February 2016 via mobile

Shangri-La Hotel is the best hotel in Surabaya. It has a great location (near malls) , friendly and helpful staff. I stayed for 3 nights at the Horizon Club. The room is spacious, comfortable and clean. The buffet was excellent with a wide variety of dishes and high quality cuisine. This hotel also has big swimming pool. Everything is perfect....

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1Thank festyanrus
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear festyanrus, Thank you for posting your review in TripAdvisor. We are glad to hear that our facility and colleagues has made your stay an enjoyable one. We are looking forward for your next visit. Warm Regards, Martin Brenner General Manager

Jakarta, Indonesia
Reviewed 23 February 2016

This is a Five Star Hotel. This hotel Lobby is big and spacious with good staff of concierge, security and check in staff. The Room also nice. The Restaurant also good and so many choices. Near to the Ciputra Mall. they also have big parking space with cooperate with the Blue Bird Taxi.

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1Thank Ferry_Kasenda
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Ferry_Kasenda, Thank you for taking the time to share this review with us, we are glad that you had an overall positive stay and enjoyed the service that our associates provide. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $123 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Travelocity, Priceline and Jetsetter so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Surabaya staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors are quieter”
 of 5 bubbles RobertR218, 13 Feb 2017 | Read review
“The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the Surabaya landscape”
 of 5 bubbles Hanif008, 26 Jan 2017 | Read review
“High floor, great view. Everything was simply entertaining, with personable staff, and memorable!”
 of 5 bubbles aryow974, 11 Jan 2017 | Read review
“Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques.”
 of 5 bubbles RobynT526, 26 Dec 2016 | Read review
“If possible, ask for rooms that have been renovated.”
 of 5 bubbles UnderTheSameBlueSky, 13 Nov 2016 | Read review
5 of 5