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Jl. Embong Malang no. 85-89 Walking Distance To Shopping Mall And Food Center, Surabaya 60261 Indonesia
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US$76
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JW Marriott
US$75
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Traveller (1612)
Room & Suite (600)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#27 of 496 hotels in Surabaya
Location
Cleanliness
Service
Value
Travellers' Choice
Book your stay in Indonesia at JW Marriott Hotel Surabaya and enjoy luxury accommodations, superb dining and elegant venue space for events of all sizes. Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bedrooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese and Indonesian cuisine as well as the newly open steakhouse in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation, and style for your visit to Indonesia.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Badminton
Bicycle rental
Kids stay free
Valet parking
Paid public parking on-site
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Mini golf
Aerobics
Billiards
Bowling offsite
Darts
Patio
Squash offsite
Tennis court offsite
Nightclub / DJ
Children's television networks
Indoor play area for children
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Salon
Steam room
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English, Chinese, German, Indonesian and 2 more
Hotel links
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1186Reviews24Q+A100Room tips
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Most Recent
Keppuccino wrote a review 4 Feb
Jakarta, Indonesia32 contributions10 helpful votes
+1
Outstanding one night stay. Super spacious city-view studio room with comfortable desk area in the corner of the bedroom for me working and doing online meetings. The hotel is overall elegant, well-maintained, and only walks away from Tunjungan Plaza. Plus, I got a really good night sleep.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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theresalaw wrote a review Aug 2022
Bali, Indonesia5 contributions
Hotel's Favourite
Super amazing service, complimentary fruits after dinner deliver to our room ( frm ibu Riana), and ibu Riana also make sure d breakfast team remind us try out d favourite menu ( soto ayam, french toast and croffle); and the avocado sandwich/ bruschette is d best i ever tasted 🙌😋
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JW Marriott Surabaya, Owner at JW Marriott Hotel Surabaya
Responded 5 Sep 2022
Dear Theresalaw, Thank you for taking the time to share your valuable feedback on TripAdvisor and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.com Sincerely, General Manager Gaurav Saxena
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SSitepu wrote a review Jan 2023
14 contributions11 helpful votes
Great hotel and service and my favourite in Surabaya for the last 10 years. Also this time it is a pleasure. Seems everybody wants to do the extra mile to make you feel at home. Especially Tata, Fiki, Indah are great and they make sure you are part of the JW family. Also chef Kamto surprised me with his special attention. Will be back soon.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Melodyyyyy wrote a review Jan 2023
Dubai, United Arab Emirates10 contributions1 helpful vote
Thank you very much for all the team for your service during my stay. I stayed only 2 nights but I already feels like home while staying in here. I would like to thank and appreciate every single one of you. My check-in was done by Mr. Irwan who provided me with all information that I needed during my check in process, it was so quick and smooth checkin and he also gave me a very nice room with beautiful view. When I reached my room, it smells really good i like it and well prepared by Ms. Yuli, and she left a small note with a sweet message on it thank you very much the room was very clean and smells so good. On the next day when I just came back from work Ms. Dita the lobby ambassador welcomed me with her sweet smile when I asked her something she really listened to me carefully and helped me with all the information I needed. BIG THANKS to Gery from Front Desk who helped me with late check out, I highly appreciate it he also helped me with so many things. He provided me with very useful information during my stay. Lastly, Mr. Darsono and Redha from concierge who is helpful in helping me with my luggages. Thank you very much to all team!! I really had a good time while staying in JW Marriott Surabaya. If one day I will be back to this city definitely will stay here again. Thank you ❤️
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Salma R wrote a review Jan 2023
Perfect hotel for staycation, everything here is great!! Comfy bed, nice breakfast (the french toast is always my favorite 💯). Staffs are friendly and provides excellent services for the guests. Will be back soon for another stay!
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Date of stay: January 2023
Value
Location
Service
Room Tip: Always come early for breakfast so you can choose your favorite spot
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yudha wrote a review Dec 2022
Sentul, Indonesia1 contribution
Very nice staff at resto. Miss Sylvia was very humble while offering food. The food was so good and the taste delicious. So many variant. And miss sylvia offer me to take way cup of coffee. Overall marriot is very nice hotel to stay for business and holiday.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JW Marriott Surabaya, Owner at JW Marriott Hotel Surabaya
Responded 20 Dec 2022
Dear Mr. Inspire, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.com Sincerely, General Manager Gaurav Saxena
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shafiq H wrote a review Nov 2022
260 contributions140 helpful votes
A wonderful Hotel experience. Well furnished rooms and suites. Great Food in the restaurant offering a diversified Menu. Delicious Breakfast and Lunch Buffet. And excellent service by all their staff.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JW Marriott Surabaya, Owner at JW Marriott Hotel Surabaya
Responded 16 Nov 2022
Dear Mrs. 727376, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.com Sincerely, General Manager Gaurav Saxena
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marthin C wrote a review Nov 2022
2 contributions
JW marriott Surabaya is always dear to our heart as there are so many sweet memories for me and my wife. Whenever there is an opportunity we will always finds time to stay or even only stopping by for your delicious restaurant facilities. Overall we had a fantastic time in a very short period. As usual, you have fantastic team that made that happened every day. Chef Andri he is a gem and valuable asset to your organization, he took his responsibility with pride and passion I could not have any better words to explain how amazing he is. He organized the "surprise" birthday dinner for my wife at Imari and he made the entire team sang a song for her until she cried like a baby :). Ibu Fera, Bapak Mul, Bapak Ali, Bapak Irawan (FOM),Chef Elma, Ibu Dani, Ibu Elvira, Mas Tanto and Andre and the entire F&B team are always spectacular in doing their job. Thank you for everything guys..
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JW Marriott Surabaya, Owner at JW Marriott Hotel Surabaya
Responded 16 Nov 2022
Dear Mr. Marthin, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Victor B wrote a review Sep 2022
Los Angeles, California88 contributions55 helpful votes
I stayed four nights at JW Marriott Surabaya during a sightseeing visit to the city. It was such a wonderful oasis to come home to after long days of sightseeing in the heat and humidity of the city. (But I sure enjoyed the city!) I was given an enormous room that was more like a suite, with separate sleeping, lounging and office/work areas, and views in several directions. I was really impressed! The bed was great and they left the air conditioning on (or turned it up in the afternoon) so that I didn't have to wait for it to cool down when I got back to the room. I used the pool and gym too. The breakfast buffet was busy but always well-supplied with lots of great local and international options. I really couldn't have asked for more. The hotel hosts a lot of business meetings and it seemed like many of the participants were offered the breakfast buffet before their meeting, so I got to meet a number of friendly local people with some interesting stories to tell. I also had the dinner buffet a couple of times and a la carte dinners, all delicious and excellent value. I liked the bakery too. The lobby is really elegant and there are a lot of events in the hotel, and I liked sitting there and seeing the "beautiful people" of Surabaya come and go. It's in a good neighborhood and easy to walk to shopping malls and sightseeing. All of the staff was really friendly and helpful, especially the reception and restaurant staff. I would definitely go back if I'm in Surabaya again.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JW Marriott Surabaya, Owner at JW Marriott Hotel Surabaya
Responded 22 Sep 2022
Dear Mr. Victor Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.com Sincerely, General Manager Gaurav Saxena
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robert K wrote a review Sep 2022
1 contribution
A warm welcome, care and attention always make the journey enjoyable. Thanks especially to Ujang at the Front Door, Indah of Pavilion, Hary of the Executive Lounge and Nisak and the new Lobby Lounge team.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JW Marriott Surabaya, Owner at JW Marriott Hotel Surabaya
Responded 13 Sep 2022
Dear W9375RXrobertk, Thank you for taking the time to share your valuable feedback on TripAdvisor and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.com Sincerely, General Manager Gaurav Saxena
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$86 - US$99 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott surabaya, jw marriott surabaya, surabaya marriott
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
407
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JW MARRIOTT HOTEL SURABAYA: UPDATED 2023 Reviews, Price Comparison and 1,766 Photos (Java) - Tripadvisor

Frequently Asked Questions about JW Marriott Hotel Surabaya
Which popular attractions are close to JW Marriott Hotel Surabaya?
Nearby attractions include Tunjungan Plaza (0.8 km), Pasar Genteng (0.6 km), and Wisata Rasa (0.5 km).
What are some of the property amenities at JW Marriott Hotel Surabaya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Surabaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Surabaya?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Surabaya?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Surabaya?
Conveniently located restaurants include Pavilion Restaurant, Imari Japanese Restaurant, and Tang Palace Chinese Restaurant.
Are there opportunities to exercise at JW Marriott Hotel Surabaya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Hotel Surabaya have an airport shuttle?
Yes, JW Marriott Hotel Surabaya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does JW Marriott Hotel Surabaya have airport transportation?
Yes, JW Marriott Hotel Surabaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Surabaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.