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24/12/2017 25/12/2017
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    JW Marriott Hotel Surabaya

    Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
    Hotel website
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    24/12/2017 25/12/2017
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    Traveller (883)
    Room & Suite (214)
    Dining (96)
    • Excellent55%
    • Very good36%
    • Average7%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Shuttle Bus Service
    5.0 Star Hotel
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (857)
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    1 - 5 of 604 reviews

    Reviewed 5 days ago via mobile

    I spent two nights in this well located hotel in the center of Surabaya, near the best malls of the city with a shuttle bus to them. Volcano woke up and Surabaya was the closest airport to Bali operating so, after 15 hours in a...More

    4  Thank Yaiza R
    Reviewed 6 days ago

    My first time staying at this hotel Good hotel, good room, and good restaurant A nice relaxing place, very satisfied with all the service Unfortunately i'm only one day and can't wait to stay here again.More

    3  Thank boytrav
    Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 6 days ago

    Dear boytrav, Many thanks for taking the time to write a review of your recent stay and we are delighted to read such a positive feedback from you. It’s a pity that you only stay for one day and we do hope to see you...More

    Reviewed 1 week ago

    Stayed for the 1st time, and intend to go back. Got an upgrade because of my gold membership, and got a fantastic room! The staffs were all fantastic! From the entrance, check in counter (who acknowledge my membership - and made it easy for me),...More

    4  Thank Hingdranata N
    Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 6 days ago

    Dear Hingdranata N, We are delighted to know you had a memorable experience staying at JW Marriott Surabaya. We are located in the heart of the city with close proximity to various local attractions, including Tunjungan Plaza which is the biggest shopping mall in town....More

    Reviewed 1 week ago via mobile

    Stayed 2 nights on room 1717 near elevator, no noise from the elevator, nice However, room smells like smoke although upon complaining I was informed that 17th floor is nonsmoking and offered to refreshed? Makes with fabreeze? Politely declined, ty Bed was lopsided on right...More

    2  Thank jbtujuh
    Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 1 week ago

    Dear jbtujuh, Thank you for taking the time to write a review of your stay at JW Marriott Surabaya. As we pride ourselves in delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal this time. Please accept our...More

    Reviewed 1 week ago via mobile

    Checked into a deluxe room which was spacious & clean although the decor was rather dated. The bathroom also requires some refinement with some touch ups. The hotel staff were friendly & always eager to assist. Much to my relief language was never a problem...More

    5  Thank Alan L
    Hotel Majapahit Surabaya managed by AccorHotels
    845 reviews
    #1 of 136 hotels in Surabaya
    0.6 km
    Sheraton Surabaya Hotel & Towers
    815 reviews
    #12 of 136 hotels in Surabaya
    0.5 km
    Four Points by Sheraton Surabaya
    252 reviews
    #5 of 136 hotels in Surabaya
    0.5 km
    Swiss-Belinn Tunjungan
    416 reviews
    #2 of 136 hotels in Surabaya
    0.7 km
    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Shuttle Bus Service
    • Airport Transportation
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Outdoor pool
    • Price range
    • US$74 - US$149 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in Surabaya
    • #3 Family Hotel in Surabaya
    • #3 Luxury Hotel in Surabaya
    • #6 Business Hotel in Surabaya
    • Room types
    • Family Rooms ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 407
    • Reservation Options
    • TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Agoda, Ctrip TA, Hotels.com, Travelocity, Hotwire, Orbitz, Cheap Tickets, Cancelon and TripOnline SA so you can book your JW Marriott Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Marriott Surabaya ,
    • Jw Marriott Surabaya ,
    • Surabaya Marriott ,
    • JW Marriott Hotel Surabaya Java
    Add Photo Photos
    Traveller (883)
    Room & Suite (214)
    Dining (96)
    Pool & Beach (35)
    Hotel & Grounds (479)
    Bathroom (84)
    Business Centre & Event Rooms (8)
    Nearby HotelsSee all 136 hotels in Surabaya
    Sheraton Surabaya Hotel & Towers
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    Hotel Majapahit Surabaya managed by AccorHotels
    845 reviews
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    Swiss-Belinn Tunjungan
    416 reviews
    .72 km away
    Four Points by Sheraton Surabaya
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    Nearby Restaurants
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    Imari Japanese Restaurant
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    Nearby Attractions
    Tunjungan Plaza
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    Ask a question
    Questions & Answers
    31 October 2017|
    AnswerShow all 2 answers
    Response from azleena63 | Reviewed this property |
    Sorry...didn’t have time to check out the gym. The restaurant is completed. it’s bigger n nicer now. Love the food there!
    20 October 2017|
    AnswerShow all 2 answers
    Response from JWMarriottSurabaya | Property representative |
    Dear doxx, Thank you for your question. Taking taxi from airport to hotel is around IDR 200,000-250,000. We also provide car arrangement to go to Kediri. For further assistance, please contact us at +62 31 545 8888 Warm... More
    4 April 2017|
    AnswerShow all 5 answers
    Response from ifatimatuszahro | Reviewed this property |
    Around 6. They already served the breakfast.
    Room Tips
    "Pool Side better for me"
    Read review
    "Ask room with highest floor.,.city view"
    Read review
    "Go for club floor!"
    Read review
    "Studio rooms offer large windows with a good view of Surabaya and Madura."
    Read review
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