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JW Marriott Hotel Surabaya

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#2 of 127 Hotels in Surabaya
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Surabaya
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700 Reviews from our TripAdvisor Community

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Showing 491: English reviews
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Las Vegas, Nevada
Reviewed yesterday NEWvia mobile

Best hotel to stay around Tunjungan plaza hands down and for great prices too. It's a beautiful hotel adorned with classic marble throughout and a relaxing lounge bar on the first floor. The service is great. The food amazing. The Pavillion has great food but the French restaurant on the 2nd floor is amazing. The pool, spa, and gym are...

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Helpful?
Thank Hayley S
qingdao
Reviewed 2 days ago NEWvia mobile

The hotel is elegant and beautiful, the service is unbeatable, always smiling and ready to help. Breakfast is wonderful and location in downtown. bathroom would need a bit of maintenance. A great hotel to stay.

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Thank crazymaik
Jakarta, Indonesia
Reviewed 6 days ago NEWvia mobile

It was the first time for me to visit JW Marriot Hotel Surabaya, and All I could say is they have the best service standard. One bad thing was wifi wasn't that good, but they helped in providing LAN Cable so I could still work. One thing that I love the most was the swimming pool. I'd love to go...

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2Thank afrizaislami
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear afrizaislami, Many thanks for taking the time to write a review of your recent stay at JW Marriott Surabaya and we are pleased to know that overall you had an enjoyable stay at our hotel. As we strive to improve ourselves, we are pleased to inform that currently we are planning to upgrade our internet service in the near...

Bali, Indonesia
Reviewed 1 week ago via mobile

Everything is flawless and just perfect. We had our private event and group staying here last week. All of the comments we have from our guests are great. The service throughout the stay was perfect. The team from Front office, Concierge, Food & Beverage and of course the Sales and Event team are all friendly and very helpful. They are...

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3Thank pchoi_choi
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear pchoi_choi, Thank you for choosing us as the venue of your event and sharing the review on Tripadvisor! At JW Marriott Surabaya, we take a great pride of our associates who are our greatest asset as they work really hard to make sure that all guests have a memorable stay by delivering personalized and intuitive service experience. A review...

Reviewed 1 week ago via mobile

Friendly staff, clean spacious rooms, excellent breakfast, amazing gym, excellent location. All in all this is an amazing hotel. However, the restaurants and even the lobby lounge are quite expensive.

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3Thank Danielle S
Surabaya, Indonesia
Reviewed 1 week ago via mobile

This is Very good hotel, with classic model, and 5 diamond grade. The breakfast is good, with the various meal.Even the price is higher than the other else in the circumstance, but this is better on everything.and i will go there again in the next new year.

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2Thank Albet A
Surabaya, Indonesia
Reviewed 1 week ago via mobile

You can trust the security here. Because they check throughfully to make sure. The restroom is so classic. I love the feeling. The food that they served has a lot varieties. They combined west food and asia food perfectly. There is lodeh soup too.. and I ate too much.

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2Thank ifatimatuszahro
Indiana, Pennsylvania
Reviewed 1 week ago

From check in to check out, the service was impeccable. Lidia and her staff genuinely care about your stay and the hospitality is unmatched. The room was clean and featured a comfortable king-sized bed, a shower and separate tub, and large tv with movie channels. The in-room dining was quick, the food was tasty, and the portion was adequate. I...

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2Thank Chad B
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Chad B, We are delighted to hear that you had enjoyable time at our hotel. We also greatly appreciate your positive comments on our room and especially the staff who are dedicated in delivering outstanding services to the guests. Our buffet breakfast has received many positive comments and we take great pride in ensuring our guests to have a...

Jakarta, Indonesia
Reviewed 2 weeks ago

Quite new modern luxurious hotel I've ever stayed. I really had a great night here and sure I will be back soon. Room was very comfortable, service was excellent. As a guest, you would have access to all amenities inside the hotel like : swimming pool, free jacuzzi, sauna, and gym. Sunbathing near swimming pool is a great idea, it...

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3Thank yoseyose
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear yoseyose, We are glad to read that you were more than happy with your stay at JW Marriott Surabaya and we appreciate you sharing your experience with other travelers. Thank you for valuing our newly renovated guest room and also the hotel facilities. Your kind words are very much appreciated and we all look forward to your next visit....

Los Angeles, California
Reviewed 2 weeks ago

I had just come from a Marriott Hotel in Nusa Dua (wrote a review) and it was so nice to arrive to this hotel and find excellent service all around. The Marriott way. After Nusa Dua, this restored my faith in Marriott.

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4Thank LAXtoLHR
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear LAXtoLHR, Thank you for taking your valuable time to write a review of your stay at JW Marriott Surabaya and it is our pleasure to know that overall you had a great staying experience with us. As the world’s best travel company with more than 30 hotel brands all around the world, Marriott provides wide range of choices and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Bar, Cafe, International
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: Asian, Indonesian, International
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $111 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Hotel Style:
#2 Spa Hotel in Surabaya
#2 Luxury Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Surabaya staff and other travellers.
12 questions
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Questions? Get answers from JW Marriott Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any floor is good but top floors have better view.”
 of 5 bubbles IndoIndi, 6 Feb 2017 | Read review
“upper floors have a commanding view of the city, clears days one can see mountains.”
 of 5 bubbles zkoos, 31 Jan 2017 | Read review
“Any room in this hotel were nice. But i prefer to choose the non-smoking floor.”
 of 5 bubbles 547gilangw, 10 Jan 2017 | Read review
“Try to get on the executive floors, the extra price is worth it because of acces to the lounge”
 of 5 bubbles 319bartv, 9 Jan 2017 | Read review
“The Studio rooms are perfect with a lot of window if you are a Gold or Platinum Member,”
 of 5 bubbles BaskaranBala, 6 Jan 2017 | Read review
5 of 5