Outstanding one night stay. Super spacious city-view studio room with comfortable desk area in the corner of the bedroom for me working and doing online meetings. The hotel is overall elegant, well-maintained, and only walks away from Tunjungan Plaza. Plus, I got a really good night sleep.
Super amazing service, complimentary fruits after dinner deliver to our room ( frm ibu Riana), and ibu Riana also make sure d breakfast team remind us try out d favourite menu ( soto ayam, french toast and croffle); and the avocado sandwich/ bruschette is d best i ever tasted 🙌😋
Great hotel and service and my favourite in Surabaya for the last 10 years. Also this time it is a pleasure. Seems everybody wants to do the extra mile to make you feel at home. Especially Tata, Fiki, Indah are great and they make sure you are part of the JW family. Also chef Kamto surprised me with his special attention. Will be back soon.
Thank you very much for all the team for your service during my stay. I stayed only 2 nights but I already feels like home while staying in here. I would like to thank and appreciate every single one of you. My check-in was done by Mr. Irwan who provided me with all information that I needed during my check in process, it was so quick and smooth checkin and he also gave me a very nice room with beautiful view. When I reached my room, it smells really good i like it and well prepared by Ms. Yuli, and she left a small note with a sweet message on it thank you very much the room was very clean and smells so good. On the next day when I just came back from work Ms. Dita the lobby ambassador welcomed me with her sweet smile when I asked her something she really listened to me carefully and helped me with all the information I needed. BIG THANKS to Gery from Front Desk who helped me with late check out, I highly appreciate it he also helped me with so many things. He provided me with very useful information during my stay. Lastly, Mr. Darsono and Redha from concierge who is helpful in helping me with my luggages. Thank you very much to all team!! I really had a good time while staying in JW Marriott Surabaya. If one day I will be back to this city definitely will stay here again. Thank you ❤️…
Perfect hotel for staycation, everything here is great!! Comfy bed, nice breakfast (the french toast is always my favorite 💯). Staffs are friendly and provides excellent services for the guests. Will be back soon for another stay!
Very nice staff at resto. Miss Sylvia was very humble while offering food. The food was so good and the taste delicious. So many variant. And miss sylvia offer me to take way cup of coffee. Overall marriot is very nice hotel to stay for business and holiday.
A wonderful Hotel experience. Well furnished rooms and suites. Great Food in the restaurant offering a diversified Menu. Delicious Breakfast and Lunch Buffet. And excellent service by all their staff.
JW marriott Surabaya is always dear to our heart as there are so many sweet memories for me and my wife. Whenever there is an opportunity we will always finds time to stay or even only stopping by for your delicious restaurant facilities. Overall we had a fantastic time in a very short period. As usual, you have fantastic team that made that happened every day. Chef Andri he is a gem and valuable asset to your organization, he took his responsibility with pride and passion I could not have any better words to explain how amazing he is. He organized the "surprise" birthday dinner for my wife at Imari and he made the entire team sang a song for her until she cried like a baby :). Ibu Fera, Bapak Mul, Bapak Ali, Bapak Irawan (FOM),Chef Elma, Ibu Dani, Ibu Elvira, Mas Tanto and Andre and the entire F&B team are always spectacular in doing their job. Thank you for everything guys.. …
I stayed four nights at JW Marriott Surabaya during a sightseeing visit to the city. It was such a wonderful oasis to come home to after long days of sightseeing in the heat and humidity of the city. (But I sure enjoyed the city!) I was given an enormous room that was more like a suite, with separate sleeping, lounging and office/work areas, and views in several directions. I was really impressed! The bed was great and they left the air conditioning on (or turned it up in the afternoon) so that I didn't have to wait for it to cool down when I got back to the room. I used the pool and gym too. The breakfast buffet was busy but always well-supplied with lots of great local and international options. I really couldn't have asked for more. The hotel hosts a lot of business meetings and it seemed like many of the participants were offered the breakfast buffet before their meeting, so I got to meet a number of friendly local people with some interesting stories to tell. I also had the dinner buffet a couple of times and a la carte dinners, all delicious and excellent value. I liked the bakery too. The lobby is really elegant and there are a lot of events in the hotel, and I liked sitting there and seeing the "beautiful people" of Surabaya come and go. It's in a good neighborhood and easy to walk to shopping malls and sightseeing. All of the staff was really friendly and helpful, especially the reception and restaurant staff. I would definitely go back if I'm in Surabaya again.…
A warm welcome, care and attention always make the journey enjoyable. Thanks especially to Ujang at the Front Door, Indah of Pavilion, Hary of the Executive Lounge and Nisak and the new Lobby Lounge team.