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    JW Marriott Hotel Surabaya

    920 reviews
    #4 of 138 Hotels in Surabaya
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    Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
    Hotel website
    Hotels.com
    US$61
    US$54
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    SAVE US$7
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    US$54
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    US$54
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    Certificate of Excellence
    Traveller (1000)
    Room & Suite (328)
    Dining (106)
    Overview
    4.5
    920 reviews
    • Excellent56%
    • Very good35%
    • Average7%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “rawon setan”(35 reviews)
    “the executive lounge”(39 reviews)
    “tunjungan plaza”(65 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    5 Star Hotel
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    Hotel website
    Jl. Embong Malang 85-89, Surabaya 60261, Indonesia See on map
    Offers from JW Marriott Hotel Surabaya
    Special Offer: Member Rates
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    Rooms
    30 Apr1 May
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (920)
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    Show reviews that mention
    All reviewsrawon setanthe executive loungetunjungan plazashuttle busbusiness triplobby barrooms are largecorner roomexcellent hotelan upgradebreakfast buffetlate checkfive star hotelbiggest malllocal foodf bhotel staff
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    1 - 5 of 647 reviews
    Reviewed today via mobile
    Good Hotel & worthy

    For the 5* category, the hotel Is suitable with the ratings category but one of the reservation staff are not efficient and not willing to checking through. Due to one mistake followed by another mistake been made. But it still can be ignored. breakfast menu...More

    Thank Norazah A
    Reviewed today
    Almost Home away from Home feel

    Right from the check in, you felt very welcomed. It is the Surabaya hospitable nature that is in their blood. Stayed 3 nights and very likely to come back again. Enjoyed the hotel facilities and warm service from the staff, Mr Ujang (Concierge), Ms Fera...More

    Thank purplebackpack
    Reviewed yesterday
    Excellent hotel

    Impressed with the lobby. Impressed with spacious and modern room. Impressed with the comfy bed. Impressed with the lounge and restaurant. Impressed with the excellent breakfast. Impressed with the service attitude of the staff. It's truly an impressive first class hotel. You cannot go wrong...More

    1  Thank Renato G
    Reviewed 2 days ago
    Pure Luxury in The Heart of Surabaya

    The JW Marriott Surabaya is one of leading luxury hotels in Surabaya. The room is spacious, bed is very comfortable and the bathroom is provided with separated bed and shower bunk. Staff are helpful, professional and warm. Upon arrival, you can feel the hotel is...More

    1  Thank Alan T
    Reviewed 2 days ago
    thoroughly enjoyed it

    I stayed here for 4 nights in mid-April. This was my 4th stay at this hotel, and I thoroughly enjoyed it. The facilities are first class; the staff are friendly and go out of their way to be helpful; the buffet breakfast is excellent (even...More

    1  Thank Andrew B
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    123456…130
    Best Value Properties in Surabaya, Indonesia
    See all 138 hotels in SurabayaSee all
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Room Service
    Restaurant
    Free High Speed Internet (WiFi)
    Free Parking
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Spa
    Hotel Amenities
    Room Service
    Business Centre with Internet Access
    Free Parking
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Concierge
    Banquet Room
    Conference Facilities
    Shuttle Bus Service
    Airport Transportation
    Multilingual Staff
    Room amenities
    Air Conditioning
    Minibar
    Things to do
    Pool
    Restaurant
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Hot Tub
    Spa
    Outdoor pool
    Details
    Price range
    US$71 - US$107 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #2 Family Hotel in Surabaya
    #3 Spa Hotel in Surabaya
    #4 Luxury Hotel in Surabaya
    #6 Business Hotel in Surabaya
    Room types
    Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
    Details
    Price range
    US$71 - US$107 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #2 Family Hotel in Surabaya
    #3 Spa Hotel in Surabaya
    #4 Luxury Hotel in Surabaya
    #6 Business Hotel in Surabaya
    Room types
    Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
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    Traveller (1000)
    Room & Suite (328)
    Dining (106)
    Pool & Beach (34)
    Business Centre & Event Rooms (12)
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    Questions & Answers
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    sBerri
    31 October 2017|
    AnswerShow all 3 answers
    Response from azleena63 | Reviewed this property |
    Sorry...didn’t have time to check out the gym. The restaurant is completed. it’s bigger n nicer now. Love the food there!
    1
    Vote
    doxx
    20 October 2017|
    AnswerShow all 2 answers
    Response from JWMarriottSurabaya | Property representative |
    Dear doxx, Thank you for your question. Taking taxi from airport to hotel is around IDR 200,000-250,000. We also provide car arrangement to go to Kediri. For further assistance, please contact us at +62 31 545 8888 Warm... More
    0
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    its_doctor_d
    4 April 2017|
    AnswerShow all 6 answers
    Response from Ellen P | Reviewed this property |
    had it before 6
    0
    Votes
    12345
    Room Tips
    "Do not get room 1504, very noisy as it is near a service entrance."
    Read review
    "high floor"
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    "The shopping mall nearby is great, via the shopping mall you can also go to the Sheraton Surabaya where its..."
    Read review
    "Corner suits tend to be larger"
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