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JW Marriott Hotel Surabaya

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#2 of 127 Hotels in Surabaya
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Surabaya
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698 Reviews from our TripAdvisor Community

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Showing 489: English reviews
Reviewed 13 October 2016 via mobile

It has been the fourth or fifth times that I am back at this hotel. Attentive staff, easy check in and check out. Room was nice and cozy and big, ammenities were great and they give a generous size that was a plus. Love the breakfast selection and those food taste really good. Happy that they always serve martabak :)....

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Helpful?
5Thank Fitria A
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Fitria A, Thank you for being our regular guest and writing a review of your recent stay with us. We are delighted to know that you have a pleasant stay with us and your compliments on our facilities, staff service, and the breakfast selection are very much welcomed. We hope to see you again soon. Warm regards, Wayan Raksa...

Batam Center, Indonesia
Reviewed 13 October 2016

I am truly delighted to share the world that I had such a wonderful stay experience at JW Marriott Surabaya … Arrival Experience Arrived at about 14.00hrs plus, welcomed by those friendly security guards and smoothly checked in by Ms. Dwi. She was genuinely hospitable with a superb engagement and communication skills. Room I am so glad that my desired...

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Helpful?
5Thank Mishael N
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mishael N, Many thanks for taking your valuable time to post such a detailed review on your recent stay with us. It always puts a smile onto our faces whenever we read such positive comments from our guests and it's great to hear that our associates took very good care of you. We will definitely share your comments to...

Jakarta, Indonesia
Reviewed 10 October 2016 via mobile

I visited JW Marriott in Sby already twice and always very good impressions. Rooms are nice and tidy and spacious. Staff is helpful and friendly. Food is nice and tasteful. The only thing that annoyed me was the high price of Corona in lobby bar (20 USD per bottle). Very recommended for business stay!

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Helpful?
5Thank Karel H
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Karel H, Thank you for choosing JW Marriott for your preferred stay in Surabaya. We are pleased to know that we have succeeded in providing a nice experience stay for you and greatly appreciate that you took your time to write comments about our hotel. We certainly appreciate your valuable feedback. Thank you for your recommendation and we look...

Singapore, Singapore
Reviewed 10 October 2016

This hotel definitely lives to its brand name and service is top class, very much a Marriott experience. Being elite member of Marriott, this hotel was my definite choice for my Surabaya(bromo, Ijen) trip. They upgraded me to suit room. It was superb experience, view from room was amazing. Executive lounge was also good. Food and drink items at lounge...

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6Thank satya594
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear satya 594, Thank you for sharing your experience to other travelers in Tripadvisor. We are delighted to know that overall you had a memorable experience staying with us and we appreciate your compliments about our facilities and staff service. Being a member of the award winning Marriott Rewards program definitely has many benefits for our guest such as redemption...

Indonesia
Reviewed 9 October 2016

well actually we did not stay here but just came the celebration of diamond anniversary in its ballroom .. its really well organised .. everything went so smooth from and enjoyable .. the grand setting and off course very delicious good quality chinese meal selection .. from this occasion we just think the hotel itself also will be fine .....

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6Thank Blesslink
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Blesslink, Thank you for taking the time to share your review about JW Marriott Surabaya. We are pleased to know that you had a great experience attending an event here. Our chefs work really hard to prepare all dishes in the most authentic way to ensure the quality and they are surely will be very happy hearing your comments!...

Singapore
Reviewed 3 October 2016

This hotel always make me feel at home whenever I'm on trip to Surabaya. The location is close proximity to shopping malls and there is a free bus service shuttling every hour to and back TP mall (one of the largest mall in Surabaya). The vicinity has many good eateries, Rawon Setan, President Chicken and etc.... Everyone starting from door...

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Helpful?
8Thank JimmySing13
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear JimmySing 13, Thank you for writing such a glowing review about your stay at JW Marriott Surabaya. We take great pride in delivering an exceptional guest experience and we are delighted to know that our associates really took good care of you. Our aim is to make our guests to feel right at home during their stay at the...

Jakarta
Reviewed 3 October 2016

Everything was so perfect for me. From check in until check out, all the experiences going so smoothly. The room was clean and neat, the bedroom was so comfort as well. I got an access to the Executive Lounge which was fantastic during the cocktail time even I just feel that they only provide a food buffet so fast, could...

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7Thank RioTirta
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Rio Tirta, We are pleased to read that you were more than happy with your stay at JW Marriott Surabaya and we appreciate you sharing your experience with other travelers. Thank you for valuing our guest room and the hotel facilities. Your kind words are very much appreciated and we all look forward to your next visit. Warm regards,...

Reviewed 30 September 2016 via mobile

We have booked this hotel, because we were invited for a 60th anniversary. The location of the hotel is very good to go to shopping malls and restaurant, Is in the middle of the city center. But not as a tourist to stay here. Because the traffic in Indonesia is horrible. Overall, is this a neat hotel Service can be...

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9Thank Hely T
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Hely T, Thank you for sharing your experience staying at JW Marriott Surabaya to the other travelers. Our location in the heart of the city is definitely one of our advantages as we are within proximity to offices building and local attractions. As we always strive to improve ourselves, we valued your comment in regards with the staff services....

Jakarta, Indonesia
Reviewed 26 September 2016

I love this hotel because has a good value of money compare with all service they give. The others thing, if you hungry at night, just walk across this hotel and you can find a Legendary and Famous Rawon Setan (Best Local Beef Soup) in Surabaya...

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10Thank Erwin G
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Erwin G, Many thanks for your positive reviews and we are delighted to know that you consider our hotel as good value for money. For your next stay we recommend you to try the Rawon in our Pavilion restaurant, which also gets high marks as being authentic and very tasty. We look forward to welcoming you back in the...

Reviewed 24 September 2016 via mobile

The warmest greeting always i had when arrived at JWM Surabaya, my special experience is always about the services in Lobby Lounge. Some of the employees always giving a good appearance , great greetings and very well_serviced. Ms.Riana,Ms.Maria,Ms.Cicik,Ms.Endah,Ms.Ndah also Ms.Niken they are all the best of the best... Thank you JWM

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9Thank zsa zsa r
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Zsa Zsa R, Thank you for writing such a great review of your recent stay at JW Marriott Surabaya! It is a pleasure to learn that you were pleased with the friendliness of our staff. We are glad that you enjoyed your experience at the Lobby Lounge to the fullest! We are proud to say that our associates are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Bar, Cafe, International
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: Asian, Indonesian, International
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $112 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Hotel Style:
#2 Luxury Hotel in Surabaya
#2 Spa Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Surabaya staff and other travellers.
12 questions
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Questions? Get answers from JW Marriott Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any floor is good but top floors have better view.”
 of 5 bubbles IndoIndi, 6 Feb 2017 | Read review
“upper floors have a commanding view of the city, clears days one can see mountains.”
 of 5 bubbles zkoos, 31 Jan 2017 | Read review
“Any room in this hotel were nice. But i prefer to choose the non-smoking floor.”
 of 5 bubbles 547gilangw, 10 Jan 2017 | Read review
“Try to get on the executive floors, the extra price is worth it because of acces to the lounge”
 of 5 bubbles 319bartv, 9 Jan 2017 | Read review
“The Studio rooms are perfect with a lot of window if you are a Gold or Platinum Member,”
 of 5 bubbles BaskaranBala, 6 Jan 2017 | Read review
5 of 5