As usual, the hotel is good. I always prefer the corner room. More spacious than others. The breakfast menu must have more variant. I stayed there many times, and the menu is not so different each time.
A pretty, although a little bit dated, hotel. As soon as you enter the building, you realize that it’s a place of elegance. The rooms have that passé style that reveals the age of the dark, old-fashioned furniture. But the beds are comfortable, space is not an issue, the stay is pleasant. The real beauty of this hotel is the inner garden, where you may have your meals, from breakfast to dinner. Breakfast is offering a wide selection of different food. Also tried dinner the first night, buffet style. The local fare was just delicious, and compensated for a really poor level of Japanese food – lukewarm and soggy tempura, hard-meat teppanyaki, almost nonexistent selection of sushi. Really nothing to talk home about. After such a shaky start, luckily I followed the advise of my local colleague, and picked the right dishes of Surabaya food! I would give 5 points to the hotel and its wonderful garden, 3 to the restaurant. It means a 4 points evaluation, which can grow to a 5 if the restaurant either gives up the Japanese section, or radically improves it.…
This is a real 5 star hotel resort. The hotel has a very classic atmosphere. Lot off marble and wood. Nice paitings and art relics. The Staff is rediculous well behaved and Nice. The breakfast is european and asian mixend and real good quality.
It's been a while since my last visit to this hotel. I've seen some changes especially on room amenities. My last visit was before pandemic. Room rates now even cheaper after pandemic. I've also seen some changes on breakfast which provided by Arumanis restaurant. The choice of menu was reducing compared to last time I visited. But it's fair if compare to its price we pay to this hotel become more cheaper. I give highly appreciation to all Bumi Surabaya staffs from concierge to housekeeping. Especially I thankful to all front office staffs for their warm welcome and service. They really know how to treat 5 stars hotel guest. Finally I would like to thank to Mr Anjas Purba as Room Director for his great hospitality. Keep it up Bumi..
Still an impressive property with a very unique, but grand lobby. Rooms are very large, with very good city views, especially from the higher floors. But the advanced age is visible, as it is throughout the entire hotel. Food served in the restaurant opened, I experienced to be very local oriented, but satisfyingly tasty. I was disappointed with the service around the club floor booked. The club lounge was closed, the evening cocktails were brought to the room in the shape of a stack of mostly cookies, without drinks. I did not understand, where the double price value compared to a standard room came from. Also, despite our double occupancy booked, we needed to ask for a 2nd towel set. This and some other shortcomings were sorted out promptly and friendly. For those, who want to stay in a grand hotel with a very local touch, this is still an ok choice.…
Because I arrived late at night, the check-in counter was empty and there was no queue, a 500k deposit was still needed. Given 2 cards and can go directly to the room. I requested a city view bathtub and was approved. This room has advantages and disadvantages. The minus of bahtub city view room is that the TV is not in the middle. The plus side are that the rooms are bigger and the bathtub has natural lighting. Rooms are still well maintained and there is no musty smell at all. All room facilities are still good. The mattress and pillows are also very comfortable to sleep on. They provide electric lights on the workbench due to the small number of sockets. The bathroom has a bathtub, the shower only has a shower head, the closet has a sanitized label. Drinking water is provided 2 with the club brand. Didn't try the facilities at all because it was late and early in the morning leaving for work. For breakfast locations there are indoor and outdoor. The outdoor location is very shady and the air is fresh. In my opinion, from the beginning of the pandemic to 2022, there have been improvements both in variants and in taste, although not significant. Taste is better than 2020 even though it's still far from other 5 stars. I think it's reasonable because the rate offered is also not expensive.…
We stay at 16th floor, warm staff, apply CHSE , and huge/nice room, love bath ub & set up full amenities, water spray as well AC work well, close to Tunjungan Plaza. Break fast time with limited menu veriety and standart taste, fortunetly Mas Angga & Lutfi the restaurant staffs are very warm, help us serving with care. Over all, to whom love travelling with family, it is recommended hotel.
my family and I stayed here 1 night the plan wants to relax and chill. and sure enough I got a room on the 17th floor with views of the city of Surabaya, not only from the room, the city view can be enjoyed from the bathtub. the breakfast is also delicious, it feels like it is open in nature because the concept is an outdoor restaurant close to the garden. the service is friendly and satisfying. really fun family vacation.
This is my 2nd time stay here, first time was last year And this year I stay here for 3 night with my colleague, we took 2 rooms, from march 3 - 6 and overall its good Only small things need to be fixed Hot water in bathroom, need to wait around 20 minutes to get the water being hot. This problem same as last year, when i stay here, need to wait around 20 minutes for water to be hot water. Hotel management should be fixed, its really wasting water. That all. Thank you
The hotel here is quite standard but has a lasting historic in the city history, one of the oldest and quite antique if i had to say for my self, the food is quite good and worth while. Also the location of the hotel in in the center of the city where you can go anywhere quickly from there.
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