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Plaza Boulevard Jln. Pemuda 33 - 37, Surabaya 60271 Indonesia
Lowest prices for your stay
US$23
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Free cancellation until 15/10/22
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Traveller (309)
Room & Suite (114)
Dining (36)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Surabaya Suites Hotel
Updated 01/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#66 of 487 hotels in Surabaya
Location
Cleanliness
Service
Value
Along with outgrowth property business in Surabaya, we challenged to make innovating for increasing service for our customers. Strategically located in the center of Surabaya's business district & government offices. Surrounded by entertainment & shopping center, connected with Surabaya plaza mall and cross a street of the famous World Trade Centre (WTC). Only a minutes away from the biggest exhibition hall in east java (Grand city mall, convention and exhibition), 40 minutes from Juanda International Airport and minutes away from Gubeng train station. According to our tag line “The Biggest Suite In Town”, we do provide 230 suite rooms which have equipped with an interesting facilities. The ambience of “Modern, Minimalism, and Functional” that we have prepared ready to welcome you.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Children Activities (Kid / Family Friendly)
Airport transportation
Parking
Wifi
Adult pool
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Wine / champagne
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Hand massage
Head massage
Neck massage
24-hour security
Baggage storage
Concierge
Newspaper
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Indonesian
275Reviews2Q+A33Room tips
Traveller rating
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Most Recent
R. Terra Bendrik Poetra wrote a review Jul 2022
2 contributions
Always My Favorite Hotel once Visit Surabaya. Service Always Excelent.. room Very Big and Clean. Delicious Food.. ( My Favorite Nasi Goreng *JK*. Other Fasilities completed, specially for their Swimming Pool
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CIS wrote a review Jul 2021
Indonesia26 contributions27 helpful votes
I booked from agoda apps: king bed + no smoking room but I got smokingroom + twin bed, from this hotel, AC not cool in the room, very dark in lobby hotel so scary & horror in the night , i have to paid extra more to get king size bed + no smoking room, the room its old
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christ wrote a review May 2021
Surabaya, Indonesia9 contributions1 helpful vote
I stay in room 730 May 22,2021. I came from another city far from surabaya. Then my friend come to make a lil surprise for me. A few hours later a telephone ringing from reception said that we have to finished my "birthday meeting's", I just confused that why? I though that Surabaya suite is comfortable hotel I know, they said that capability of room are for maximum 5 person. Eventhough my friend who came in this hotel is just for celebrating my birthday not to stay long night long. And I got informatiom that there's a Courier who bring a box office mine is not allowed to bring up and hold by your security. Is this real a surabaya suite hotel? Come on!! Just for your correction. Caused I also hotelier. Thank you for your attention.
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Date of stay: May 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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arss wrote a review Nov 2020
Surabaya, Indonesia8 contributions
I know this hotel is quite old but classic and and worth the price. The room is very wide, i like that so much. Bcause nowdays all new hotels is just standart and to small like studio type. This hotel is family friendly, because of the wide room, and al the facility that all we needed. Not that high but the view from the room is still good. Surabayaaaa what else you can see than cityview? Haha. Anyway, very recommended for those who like wide room and near from mall, foodcenter, and all you need.
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Surabaya Suites Hotel, Owner at Surabaya Suites Hotel
Responded 10 Nov 2020
Dear Ms. Arssmth Warmest Greeting From Surabaya Suites Hotel .... Thank you for your time to give feedback about Surabaya Suites Hotel. Your feedback will be our special spirit to keep give the best services for all our guests. For next stay, you can enjoy our special menu of authentic taste of East Java foods that serve on Kartini Restaurant and Cafe Taman which is nice choice as rendezvous destination with your colleague and family. We hope Surabaya Suites Hotel will be your best destination stay in Surabaya. We looking forward for your visit to Heroes City and welcoming you back in future. Regard, Firman S. Permana General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aurora Scarlettia wrote a review Sep 2020
Marina Bay, Singapore2 contributions
Friendly&Helpful Staff..Good Health Protocol..Wide Guest Room..Near with City Hall,Grahadi&Several Mall..especially direct close with Plaza Surabaya..so it easy to visit public facilities.. Destionation stay for my next trip to Surabaya again.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Surabaya Suites Hotel, Pemilik at Surabaya Suites Hotel
Responded 3 Nov 2020
Dear Ms. Aurora Scarlettia Warmest Greeting From Surabaya Suites Hotel .... Thank you for sharing your feedback about Surabaya Suites Hotel. It is our pleasure to serve you and gladness that you got good experience stay moment. For next visit, you can try our working space 'Suites Co.' which is provide cozy ambient, high speed internet and delicious snacks choice that can support working activities as long as your trip in Surabaya. Thank you again for choosing Surabaya Suites Hotel as your "Second Home", we are looking forward to welcoming you back in the nearest future. Best Regard, Firman S. Permana General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
prihadi w wrote a review Sep 2019
Balikpapan4 contributions
when i go to surabaya for bussnis or traveller with family i always stay at this hotel, but last i stay the room looks old, breakfast under standar hotel, and i must pay for children 10years old by cash, the service room to long for prepair the room and we wait for 1 hours (chek in at 15.00)
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vivian wrote a review Aug 2019
1 contribution1 helpful vote
It’s waste of money as it’s not a 4* hotel as claimed. It didn’t meet its criteria at all. The bed head was torn, the sheet and pillows were old and stained. Our room looked very old and stained there was cigarette smell in the room. The bathroom was moldy and stained, especially at the corner/edges of the bathtub. I decided not to use the bathtub and didn’t dare to immerse my body inside the filthy looking bathtub. The towels looked very old and stained as well. I was lucky enough to spend only one night for a transit and felt asleep very quickly because I was overly tired after a long haul trip. I will certainly not come back to this hotel even though it’s closed to Surabaya Plaza and Gubeng Train Station.
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Date of stay: July 2019
Value
Cleanliness
Service
Trip type: Travelled as a couple
Room Tip: Avoid rooms near the street (quite noisy)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Becca L wrote a review Jul 2019
46 contributions5 helpful votes
Pros- right by the mall which is great for getting food and shopping. The doormen were always smiling and friendly. Cons- rude receptionist called Tika who needs to learn how to smile. Very unfriendly on check in. Not helpful at all. Cons- The room. Blood stains in the bed. Brown marks all over the towels. So we called and they swapped them only to find more stains on both sheets and towels. I work in a hotel myself doing both reception and laundry. All you need is Citric acid and vinegar and them stains will come right out- easy. Housekeepers need to pay a lot more attention on the rooms. The toilet you had to hold down the flusher for 10 seconds for it to work and then it leaked. Only given 1 x tea bag, 1 x coffee. Not helpful when we both drink coffee. Every other hotel provide a lot more choices. This is terrible for a so called “4* Hotel”. Cons- Breakfast- staff were not very good at refilling the juices/ fruit / coffee cups. Also tried to order an omelette but the lady avoided all eye contact with me and serving everyone around me. I was the only foreign person there. Will definitely not go back nor recommend this hotel
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Regina302 wrote a review Jun 2019
Bandung, Indonesia1613 contributions126 helpful votes
+1
Booked via Traveloka, almost didn't believe with the price because it was cheap. I have bad thought about this hotel, maybe creepy or something but it was not! It was a good but old hotel. Stayed for 2 night, the room was unbelievably good. There's a door between working space, bathroom and room. The food is ordinary but not bad. Recommended.
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Date of stay: January 2019
Value
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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B4YU wrote a review May 2019
Sleman, Indonesia125 contributions25 helpful votes
This is old hotel but well maintained. Hotel interior, restaurant, lobby, and all public space is nice & "green". Love to stay in this hotel, all staff was smiling and very helpful. The only things need to improve is the quality of the linen in the room. Many linens in the room is broken (towels, pillow cases, bed sheets, etc) The rest, overall comment was good. Keep on giving great service.
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Date of stay: February 2019
Value
Location
Trip type: Travelled with family
Room Tip: Near lift better
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$24 - US$32 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Surabaya Suites Hotel/Surabaya Plaza Hotel
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
230
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Frequently Asked Questions about Surabaya Suites Hotel
Which popular attractions are close to Surabaya Suites Hotel?
Nearby attractions include Gubeng Railway Station (0.4 km), Grand City Surabaya (0.3 km), and Balai Pemuda (0.4 km).
What are some of the property amenities at Surabaya Suites Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Surabaya Suites Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Surabaya Suites Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Surabaya Suites Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Surabaya Suites Hotel?
Conveniently located restaurants include Ayam Bakar Primarasa Kusuma Bangsa, Zangrandi Ice Cream, and Pecel Ponorogo Bu Yatin.
Are there opportunities to exercise at Surabaya Suites Hotel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Surabaya Suites Hotel have airport transportation?
Yes, Surabaya Suites Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Surabaya Suites Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Surabaya Suites Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Surabaya Suites Hotel?
The staff speaks multiple languages, including English and Indonesian.