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Artotel Surabaya

539 reviews
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Traveller (510)
Room & Suite (113)
Dining (38)
Overview
  • Excellent31%
  • Very good52%
  • Average14%
  • Poor2%
  • Terrible1%
Travellers talk about
“art hotel”(10 reviews)
“roca restaurant”(6 reviews)
“studio room”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
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Reviews (539)Write a Review
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113
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48
5
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All reviewsart hotelroca restaurantstudio roomnice designbudget hotellive musiccomfy bedthree starnice staybusiness tripthe check in processbusiness travelerwifi connectionhotel roomsrooms are cleanone night staynice hotel
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21 - 25 of 351 reviews
Reviewed 11 December 2017

When i first stepped into the hotel, i was greeted with a warm and friendly smile from the bellboy and all the way to the receptionist. Room was amazing decorated with murals done by the talented artist. Overall wonderful experience!More

Review collected in partnership with this hotel
Thank mohamadazanilnur2017
Response from ARTOTEL_SBY, Manager at Artotel SurabayaResponded 13 December 2017

Dear Mohamad, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff. We hope to welcome you back in the near future...More

Reviewed 11 December 2017

(+) central location, clean room, good service, decent breakfast. Enough car parking space. (-) too bad the painting/murals aren't quite fit-in nicely with the interior. In-room wifi connection was not always good.More

Review collected in partnership with this hotel
Thank Reno Y
Response from ARTOTEL_SBY, Manager at Artotel SurabayaResponded 13 December 2017

Dear Reno, thank you for your review of your stay at Artotel Surabaya. I greatly appreciate for your comments about aspects that need to be update. I hope that I can convince you to change your mind about another visit to Artotel Surabaya. Looking forward...More

Reviewed 4 December 2017

Parking : Easy. Helpful security. Location : End of Dr. Soetomo, before big intersection. Easy to find Front Desk : Good. Informative Room : Worth the penny. Smoking room in a good smell (it was in ozonizer smell but I don't mind). Thematic hotel. Different...More

Thank Febri A
Response from ARTOTEL_SBY, Manager at Artotel SurabayaResponded 7 December 2017

Dear Febri, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff. Thank you once again for your positive review & we...More

Reviewed 28 November 2017

I enjoyed my stay here, good location hotel (in the heart of surabaya city) and i'm enjoying the breakfast with a great coffee. Near the heotel there's a lot of restaurant. Definitely will come here againMore

Review collected in partnership with this hotel
Thank reynaldomahogie
Response from ARTOTEL_SBY, Manager at Artotel SurabayaResponded 30 November 2017

Dear Reynaid, Thank you for being our guest and for sharing positive experience in Artotel Surabaya. Your feedback is valuable to us, as we strive to improve with each and every stay. It would be a pleasure to personally welcome you back to our improve....More

Reviewed 27 November 2017

The hotel is located near the central area, which only around 5-10minutes drive to the nearest mall (Tunjungan Plaza and Ciputra World). I love the art and ambience of the hotel, however there are several things that they will need to improve. The TV produces...More

Review collected in partnership with this hotel
Thank cika_jw
Response from ARTOTEL_SBY, Manager at Artotel SurabayaResponded 30 November 2017

Dear Cika, Warm greetings from Artotel Surabaya and thank you on your supportive review. We have noted your kind comment on item we have to improve. I hope that it hasn't put you off a return stay with us again. We heart you, Deddy Santoso...More

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13456771
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$25 - US$37 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Surabaya
#9 Spa Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$25 - US$37 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Surabaya
#9 Spa Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (510)
Room & Suite (113)
Dining (38)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
nurraudhah235
27 August 2017|
AnswerShow all 2 answers
Response from fibellinda16 | Reviewed this property |
Around 6 am, but you can always ask for an early take outs
1
Vote
nurraudhah235
27 August 2017|
Answer
Response from Aurora Ribka M | Reviewed this property |
Breakfast normally start at 06.00 WIB
1
Vote
Wen W
8 June 2016|
AnswerShow all 2 answers
Response from Yustinus A | Reviewed this property |
You have two easy solution: 1. You can use train and get ticket from online ticket. After you book the ticket, you can use taxi in malang city to go to Train station. you can say in bahasa - Pergi Ke stasiun Kereta malang... More
0
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12
Room Tips
"ask for a room that has a street view in upper level"
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"Comfortable Cafe to Enjoy"
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"Ask for high floor as it might help with noise from ground floor as well as view."
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"We had a room on the 6th floor. There was some traffic noise but it did not disturb us."
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