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ELMI Hotel

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ELMI Hotel
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84 Reviews from our TripAdvisor Community

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Showing 50: English reviews
1 review
Reviewed 11 September 2016 via mobile

last time i stayed here i asked receptionist to get late check out untill 2 pm, and she agreed it. But when i got back in my room at 1pm, i found room boy cleaned the room although all of my stuffs were still there as if they would throw me. When i protested to receptionist, she can do nothing... More 

Helpful?
Thank aldy a
elmi2015, Manager at ELMI Hotel, responded to this review

Dear Mr. Aldy A, Warmest greeting From Elmi Hotel Surabaya... Thank you for taking time to comment about Elmi Hotel Surabaya. We are very sorry to read about your disappointment experienced your last visit with us. We would like to inform that our regulations is give the best services as we can, and one of it is practically to clean... More 

Sydney, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2016 via mobile

All-you-can-eat menu was crap... That's just crap.. Don't have any word but disappointed... Set menu only had few choice.. Taste was really bad. And it's pricey.. I absolutely do not recommend the All-you-can-it... But the ala carté menu is better..

Helpful?
Thank TheaBaskoro
elmi2015, Manager at ELMI Hotel, responded to this review

Dear TheaBaskoro, Warmest greeting From Elmi Hotel Surabaya... Thank you for taking time to comment about Elmi Hotel Surabaya. We are very sorry to read about your disappointment and our set menu variant is not fulfill your expectations. However your feedback give an encouragement to continuously improves the quality of our services. Hopefully we could welcoming you again with a... More 

Hilversum, The Netherlands
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 March 2016 via mobile

Fine hotel. The first impression was so so, due the reconstruction at the hotel and the 70's style fourniture. But everything is there and it is clean. Could be better maintained though. Breakfast and dinner is ok.

Helpful?
Thank Vernon Z
Jakarta, Indonesia
Level Contributor
146 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 20 February 2016

ELMI hotel is located right in the center of Surabaya city. It's an old hotel that currently undergoing an overhaul to make it more modern. Its wifi internet connection, like some previous reviews, is decent. Slightly faster and more stable than many hotels, but still slightly not reliable for multi-connection video chat. The room is good, a bit spacious, clean,... More 

Helpful?
Thank Lsaml K
Jakarta, Indonesia
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 January 2016

The room and the overall hotel design reminded me of the designs of hotels back in the 90's, which classic and comfortable, some part of the hotel was under renovation. I only stayed there for one night and had good sleep. It was centrally located, close to the famous Tunjungan Plaza Mall.

Helpful?
Thank penulisoptimis
1 review
Reviewed 23 December 2015 via mobile

This hotel is very comfy and even it is old they always keep their cleaness. This hotel is still in renovation but it doesn't disturb the guest . The service was really great, they have great staff , they always welcome us in smile. Breakfast was good they have many variant of food. The rooms are old style but they... More 

Helpful?
Thank Elisabeth Novit... S
Probolinggo, Jawa Timur, Indonesia
Level Contributor
4 reviews
4 hotel reviews
Reviewed 16 November 2015 via mobile

Hotel bagus di tengah kota surabaya..... Harap harap besok bisa kemari lagi... ..... Ada office cornernya.. Bisa photo copy.. Scoring 0-9 Internet speed superb!!!! 8 Tersedia INDOSAT SUPER WIFII 9 AC good 8 TV chanel good 9 Water perfect. 9 Swiming pool 6 <---- you have to bring the room key to enter 😑 Nice hotel, cozy place, nice employee,... More 

Helpful?
Thank ipinz
london
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 16 October 2015 via mobile

Booked at good price on expedia My wife got to the hotel b4 me we book big room but try give us smaller odd shaped room this the 2nd time they done this to us we are good customer always use this hotel when in surabaya it's like they take advantage of us been friendly folk meanwhile rude pushy customers... More 

Helpful?
Thank ebaruk
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 September 2015 via mobile

This is an old hotel located in the main street of Surabaya, it is near Tunjungan Plaza and food centre etc, but since it is from the 80s, the elevator, the interior and overall building is old and spooky. But, the staff was extremely friendly though.

Helpful?
Thank Sevi I
Bali, Indonesia
Level Contributor
231 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 21 September 2015 via mobile

I have stayed 2 nights at Elmi with friends. It was my first time visit the hotel. With low expectations of course since it is an old hotel. Location of hotel is considered center of Surabaya you can go every where easily. As soon as you entered the lobby you feel it was bulit in late 70' or early 80'.... More 

Helpful?
Thank Nia01
elmi2015, Manager at ELMI Hotel, responded to this review

Warmest greeting from ELMI Hotel Surabaya.... We would like to thank you for your experience stayed with us. We would be happy to welcoming you again in the next your period stay with us. And we will improve to give the excellent services to the guests. Since we renovated in our public area this year, we really hope to see... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
ELMI is a one of legendary hotel in town. Strategically located in the heart of city center. Both for business and leisure. Offers you 140 rooms, from Superior to Elmi Suite Room providing excellent and complete facilities, Meeting Room, Banquet, Convention Hall and The Coffee Shop open for 24 hours. Right after you entering the hotel's gate you will experience the warm welcome and unique services, The Elmi Services. Indonesian ambient, indulgence with daily performance of The Traditional Javanese Gamelan Music in our Lobby Area. ... more   less 

Additional Information about ELMI Hotel

Address: Jln. Panglima Sudirman 42-44, Surabaya 60271, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $50 - $63 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ELMI Hotel 3.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
ELMI Hotel Surabaya, Java
Hotel Style:
#31 Spa Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from ELMI Hotel staff and other travellers.
1 question
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Questions? Get answers from ELMI Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a pool view room. It's great.”
 of 5 bubbles LSAMLKASKUS, 19 Feb 2016 | Read review
“Deluxe room”
 of 5 bubbles 683fritsc, 3 Sep 2015 | Read review
“Horrid and terrible srvice at the Elmi Coffee Shop from one of the female staff and left me deeply traumatic experience.....”
 of 5 bubbles teflon3916690, 21 May 2015 | Read review
“Pick the top floor to avoid street noise.”
 of 5 bubbles Dionysus38, 9 Sep 2014 | Read review
“make use of gym and bar”
 of 5 bubbles ebaruk, 13 Aug 2014 | Read review
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