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Garden Palace Hotel

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Traveller (305)
Room & Suite (135)
Dining (43)
Overview
  • Excellent20%
  • Very good45%
  • Average22%
  • Poor8%
  • Terrible5%
Travellers talk about
“royale club”(4 reviews)
“lobby area is”(3 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (297)
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164 results
Traveller rating
34
61
37
20
12
Traveller type
Time of year
LanguageEnglish
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34
61
37
20
12
Show reviews that mention
All reviewsroyale clubmaintained hotellobby area isrenovated roomnice hotelstayed two nightswifi speedroom cardan upgradelaundry servicesurabaya citytunjungan plazanon smokingtastejapanesemonumentrates
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1 - 5 of 164 reviews
Reviewed 10 March 2018 via mobile

It was my second visit if not third to this hotel. Previous visit, i enjoyed this hotel and the food was good. But when I stayed on suite room which has bathtub I just realized that the water was really gross. You may look at...More

Thank Candra K
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 13 March 2018

Dear Mr. Candra K, Thank you for taking the time to tell us about your experience at Garden Palace Hotel Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Garden Palace Hotel, we...More

Reviewed 27 January 2018

It was Saturday night and quiet busy evening at the lobby but only one reception on duty. After waiting 15 minutes come another reception to do the registration. I have book some room via booking.com and written some detail for the rooms, but when it...More

1  Thank Arry S
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 30 January 2018

Dear Mr. Arry S, Thank you for taking the time to tell us about your experience at Garden Palace Hotel Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Garden Palace Hotel, we...More

Reviewed 20 January 2018 via mobile

This hotel, is one of the old hotel in surabaya. I like the service and hospitality of this hotel. From the moment i came till i check out, its very good. Just the bad is that when is time to renovate this interior room, especially...More

Thank gazali2016
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 22 January 2018

Dear Mr. Gazali2016, Thank you for taking the time to tell us about your experience at Garden Palace Hotel Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Garden Palace Hotel, we strive...More

Reviewed 21 December 2017 via mobile

Excelent cake by Garden Palace Hotel. Special cake yummy. Good taste. Like this cake on december merry Christmas Thanks Mrs Melanie Khah, senior manager resto Garden Palace for give this cake Thanks Mr Mulyadin Saleh Hotel Manager Garden palace Merry Christmas and happy New Year....More

Thank dave m
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 5 January 2018

Dear Dave M, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming....More

Reviewed 9 December 2017 via mobile

I spent only one night at this hotel. Booked by phone a day before and they told me that they could not guarantee my booking if i did not check in until 6pm. On the day, I was so busy and had called them few...More

Thank nesiana
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 11 December 2017

Dear Nesiana, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming. Best...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$30 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#25 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$30 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#25 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (305)
Room & Suite (135)
Dining (43)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
Cicilia Y
26 March 2018|
Answer
Response from Public Relation... M | Property representative |
Dear Ms. Cicilia Y yes, we have.
0
Votes
Google Translation
Cicilia Y
26 March 2018|
AnswerShow all 2 answers
Response from dave m | Reviewed this property |
Yes right
0
Votes
Laurence H
21 December 2016|
AnswerShow all 2 answers
Response from Public Relation... M | Property representative |
Dear Laurence, Warmest greeting from Garden Palace Hotel. Sure we have spa packages but it's not include with room package. Spa is ready at our 7th floor, same floor with Fitness center. Looking forward to serve you... More
0
Votes
Google Translation
Room Tips
"If you need a non-smoking room you need to state in advance."
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"Select higher floor rooms with Suramadu Bridge facing."
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"Northern side rooms have a great view of the Suramadu bridge"
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"My room on the 6th floor was a quiet one but with no view."
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