We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Garden Palace Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Garden Palace Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

253 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Garden Palace Hotel
See the most recent reviews
Showing 148: English reviews
Reviewed 31 July 2016

Very good location - near main shopping, food and heritage hotspots. Staff are friendly and helpful. Room is clean with good view over the city. Would've been very nice if maintenance is enhanced (it appears to be not so new a hotel).

 Report
Helpful?
Thank Loon Wai C
Jakarta, Indonesia
Reviewed 23 July 2016 via mobile

Strategic location, near to city hall and shopping mall and other heritage site. The bedroom is clean even it has been so old. The price is cheap enough for business trip. The service is good too. Thank

 Report
Helpful?
Thank Malindo270193
Reviewed 14 July 2016

We stayed there last week during Lebaran Holiday. Arrived late since we were from Tuban, the check in was fast and we were given our requested room. The receptions were friendly and helpful. Our rooms were a surprise, because its huge and there's a large daybed by the window that can fit an adult napping there comfortably :) With the...

 Report
Helpful?
Thank hayus
Reviewed 9 July 2016 via mobile

Very Bad Hotel, last visit were very bad acceptance by the duty manager. We arrived at 02.00 am at the hotel. And this is our first experience not accepted/expelled to stay in the hotel. The front office guy was not friendly at all. Will not go back to stay in that hotel again. No sorry at all from the duty...

 Report
Helpful?
Thank Herman T
Jakarta, Indonesia
Reviewed 29 June 2016

Nice appearance & very nice staff, HOWEVER they can no longer make up for the hotel being in a sorry state, carrying a moldy smell everywhere due to a stalled renovation project. Beds are totally worn down, pillows lumpy, lack of hot water & low pressure and very basic amenities. Its a bit of a ghost palace, and it appears...

 Report
Helpful?
Thank Lars C
Reviewed 1 June 2016 via mobile

The receptionist were pretty slow at handling group check ins. Most of our group members asked for non smoking room which evidently took them some time to find. When I was finally given a room at 1005 (note: the reception was kind enough to give me a welcome drink voucher so that i would wait at the lounge whilst waiting...

 Report
Helpful?
Thank Indah S
philippines
Reviewed 1 June 2016

the lobby area is very spacious because as you enter the front door, you stare at the bar area. check in is fast. elevators are ok. i was upgraded to the club floor and it is the only area that requires the card key to access the floor when using the elevator. i am surprised some indonesians dont know how...

 Report
Helpful?
Thank al22tecc
Reviewed 12 May 2016

Positives - Helpful staff, a basic breakfast, musicians performing in the lobby area, my room was very spacious with a good bathroom and it was clean (this may have been because I was on one of the Royale Club floors, as another room I saw seemed more run down with writing on parts of the wall and it looked like...

 Report
Helpful?
Thank Lizzy M
Jakarta, Indonesia
Reviewed 12 May 2016

I stayed 2 nights in this hotel for my business trip This hotel is an old hotel. The renovation still happening when i was there. The room is old fashion and i think need a big renovation. But the breakfast was nice with many choices of food. Its an average experience so far

 Report
Helpful?
Thank Frans_Setiawan
Reviewed 27 April 2016

Plus: - Near Zangradi Ice Cream Parlour, you can try their delicious old-fashioned style ice cream - Location near centre of Surabaya - Easy Access to get a cab - Quite big room Minus: - The Air Conditioner wasn't cool at all....(on the 19th floor) - The building is quite old and the bathroom is still old-fashioned, but a you...

 Report
Helpful?
Thank Ardian D

284 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (256)
Viewed
Dining (37)
Viewed
Room/Suite (79)
Viewed
Hotel & Grounds (35)
Viewed
View from Room (17)
Viewed
Bathroom (25)
Viewed
Other (63)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (28)
Viewed
Room/Suite (8)
Viewed
Business Centre/Function Rooms (2)
Viewed
View from Room (1)
Viewed
Dining (4)
Viewed
Bathroom (2)
Viewed
Hotel & Grounds (3)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Surabaya hotels
0.2 km away
Horison Suites Surabaya
Horison Suites Surabaya
#47 of 127 in Surabaya
197 reviews
0.8 km away
Midtown Hotel
Midtown Hotel
#16 of 127 in Surabaya
338 reviews
0.7 km away
Swiss-Belinn Tunjungan
Swiss-Belinn Tunjungan
#4 of 127 in Surabaya
229 reviews
Show Prices
Show Prices
Show Prices
2.5 km away
Mercure Surabaya
Mercure Surabaya
#21 of 127 in Surabaya
608 reviews
3.2 km away
Grand Darmo Suite
Grand Darmo Suite
#23 of 127 in Surabaya
296 reviews
0.9 km away
Ibis Surabaya City Center Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 

Additional Information about Garden Palace Hotel

Address: Jl. Yos Sudarso 11, Surabaya 60271, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $50 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Hotels.com and Expedia so you can book your Garden Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Garden Palace Hotel Surabaya, Java
Hotel Style:
#10 Business Hotel in Surabaya
#21 Luxury Hotel in Surabaya
#22 Spa Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Garden Palace Hotel staff and other travellers.
4 questions
Ask a question
Singapore, Singapore
2 months ago
NYC
7 months ago

See all questions (4)

Questions? Get answers from Garden Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select higher floor rooms with Suramadu Bridge facing.”
 of 5 bubbles rakeshs112, 17 Dec 2016 | Read review
“Northern side rooms have a great view of the Suramadu bridge”
 of 5 bubbles Nasution, 5 Nov 2016 | Read review
“My room on the 6th floor was a quiet one but with no view.”
 of 5 bubbles lipsengtan_frps, 2 Nov 2016 | Read review
“Higher floors for good views”
  • Huge bed
 of 5 bubbles EllejayStacey, 20 Mar 2016 | Read review
“Mid level floor should be better; Consider more if you have problem with cleaness”
 of 5 bubbles osak2014, 26 Jan 2016 | Read review
5 of 5