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Garden Palace Hotel

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Traveller (309)
Room & Suite (135)
Dining (43)
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Overview
  • Excellent20%
  • Very good45%
  • Average22%
  • Poor8%
  • Terrible5%
Travellers talk about
“royale club”(4 reviews)
“lobby area is”(3 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (298)
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Traveller rating
34
61
37
20
12
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34
61
37
20
12
Show reviews that mention
All reviewsroyale clubmaintained hotellobby area isrenovated roomnice hotelstayed two nightswifi speedroom cardan upgradelaundry servicesurabaya citytunjungan plazanon smokingtastejapanesemonumentrates
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11 - 15 of 164 reviews
Reviewed 18 September 2017 via mobile

Stayed for 2 nights here at this location. The rooms are definitely in need of an upgrade. CRT TVs, a bed with stained bedsheets, a musky smell lingering in the room, and lumpy pillows. The saving grace for this place is the staff, who are...More

Thank Alvin O
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 26 September 2017

Dear Alvin O, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review and feedback. Hope we can serve you again very soon and looking forward for the next...More

Reviewed 6 September 2017 via mobile

I was staying on Deluxe Theme Room with Japanese Theme. It was very nice! Well it doesn't has tatami or something like that, but it had quite Japanese touch in some aspects like the bed that place on the ground, the wooden coffe table, the...More

Thank alexandriaeli
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 13 September 2017

Dear Alexandriaeli, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming. Best...More

Reviewed 12 August 2017 via mobile

Hotels that have been long enough in surabaya. . The rooms are spacious and clean. . The gym is fully equipped and well maintained. . Recommended for those who like sports at the hotel..the food is good and many varied..the service is good and responsiveMore

Thank JRudyST
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 22 August 2017

Dear JRudyST, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming. Best...More

Reviewed 8 August 2017 via mobile

I was stayed at this place for business purpose for three nights. One of major highlight is, this is the well situated hotel in the city. Located few minutes from large shopping center (Tunjungan Plaza) and is at the center of the city. This is...More

Thank EzraIF
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 22 August 2017

Dear Ezra I, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming....More

Reviewed 30 July 2017 via mobile

This hotel charge outsider good 50,000 even if you park only 15mins. Dont park here unless you stay or eat at this hotel. The sign is pretty small, you wont notice unless you really search for it. Crazy expensive.More

Thank Natalia C
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 2 August 2017

Dear Natalia C. Thank you for sharing your view on Garden Palace Hotel Surabaya and regret to hear that you did not enjoy your recent visit pertaining to this parking fee. Regarding this matter, our staying guest absolutely have privilege FREE parking since they did...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$30 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#25 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$30 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#25 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (309)
Room & Suite (135)
Dining (43)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
Cicilia Y
26 March 2018|
Answer
Response from Public Relation... M | Property representative |
Dear Ms. Cicilia Y yes, we have.
0
Votes
Google Translation
Cicilia Y
26 March 2018|
AnswerShow all 2 answers
Response from dave m | Reviewed this property |
Yes right
0
Votes
Laurence H
21 December 2016|
AnswerShow all 2 answers
Response from Public Relation... M | Property representative |
Dear Laurence, Warmest greeting from Garden Palace Hotel. Sure we have spa packages but it's not include with room package. Spa is ready at our 7th floor, same floor with Fitness center. Looking forward to serve you... More
0
Votes
Google Translation
Room Tips
"If you need a non-smoking room you need to state in advance."
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"Select higher floor rooms with Suramadu Bridge facing."
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"Northern side rooms have a great view of the Suramadu bridge"
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"My room on the 6th floor was a quiet one but with no view."
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