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28/01/2018 29/01/2018
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    Garden Palace Hotel

    Jl. Yos Sudarso no. 11, Surabaya 60271, Indonesia
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    28/01/2018 29/01/2018
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    US$35
    US$28
    SAVE US$7
    US$35
    US$35
    Traveller (296)
    Room & Suite (108)
    Dining (43)
    Overview
    • Excellent20%
    • Very good47%
    • Average22%
    • Poor7%
    • Terrible4%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
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    Rooms
    28 Jan29 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (289)
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    31 - 35 of 161 reviews

    Reviewed 1 June 2016 via mobile

    The receptionist were pretty slow at handling group check ins. Most of our group members asked for non smoking room which evidently took them some time to find. When I was finally given a room at 1005 (note: the reception was kind enough to give...More

    Thank Indah S
    Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 November 2017

    Dear Indah S., Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best...More

    Reviewed 1 June 2016

    the lobby area is very spacious because as you enter the front door, you stare at the bar area. check in is fast. elevators are ok. i was upgraded to the club floor and it is the only area that requires the card key to...More

    Thank al22tecc
    Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 November 2017

    Dear Al22tecc, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

    Reviewed 12 May 2016

    Positives - Helpful staff, a basic breakfast, musicians performing in the lobby area, my room was very spacious with a good bathroom and it was clean (this may have been because I was on one of the Royale Club floors, as another room I saw...More

    Thank Lizzy M
    Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 November 2017

    Dear Lizzy, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

    Reviewed 12 May 2016

    I stayed 2 nights in this hotel for my business trip This hotel is an old hotel. The renovation still happening when i was there. The room is old fashion and i think need a big renovation. But the breakfast was nice with many choices...More

    Thank Frans_Setiawan
    Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 November 2017

    Dear Frans_Setiawan, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

    Reviewed 27 April 2016

    Plus: - Near Zangradi Ice Cream Parlour, you can try their delicious old-fashioned style ice cream - Location near centre of Surabaya - Easy Access to get a cab - Quite big room Minus: - The Air Conditioner wasn't cool at all....(on the 19th floor)...More

    Thank Ardian D
    Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 November 2017

    Dear Ardian, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    Details
    • Price range
    • US$36 - US$59 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Business Hotel in Surabaya
    • #22 Spa Hotel in Surabaya
    • #23 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 360
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Hotwire, Travelocity, Orbitz, Cheap Tickets, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Garden Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Garden Palace Hotel Surabaya, Java
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    Traveller (296)
    Room & Suite (108)
    Dining (43)
    Hotel & Grounds (147)
    Bathroom (27)
    Business Centre & Event Rooms (5)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Laurence H
    21 December 2016|
    AnswerShow all 2 answers
    Response from Public Relation... M | Property representative |
    Dear Laurence, Warmest greeting from Garden Palace Hotel. Sure we have spa packages but it's not include with room package. Spa is ready at our 7th floor, same floor with Fitness center. Looking forward to serve you... More
    0
    Votes
    Google Translation
    playmakerNyc
    18 July 2016|
    AnswerShow all 2 answers
    Response from Public Relation... M | Property representative |
    Dear playmakerNyc, Warmest greeting from Garden Palace Hotel. We do apologize for the belated reply. Sure if you already reserve a room in our hotel, you can order transportation from and to airport easily from us to help... More
    0
    Votes
    Google Translation
    al22tecc
    19 February 2016|
    Answer
    Response from EOFJ | Reviewed this property |
    Hai sorry late replied, You can walking about 1-2KM from hotel to Grand City Mall or you can use Taxi from hotel its about 20K Rupiah or minimum order for taxi are 30K rupiah. The Exhibition / Grand City Mall is behind... More
    0
    Votes
    Room Tips
    "If you need a non-smoking room you need to state in advance."
    Read review
    "Select higher floor rooms with Suramadu Bridge facing."
    Read review
    "Northern side rooms have a great view of the Suramadu bridge"
    Read review
    "My room on the 6th floor was a quiet one but with no view."
    Read review
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