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Mercure Surabaya

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Mercure Surabaya
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605 Reviews from our TripAdvisor Community

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Showing 391: English reviews
Jakarta, Indonesia
Reviewed 5 days ago NEW

Very nice and friendly staff... Upon my arrival, the room has been prepared and there's greetings from GM and Fruits Compliment as well... My room has been automatically upgrade... Keep it up..! See ya...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank alfred_wicaksono
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Alfred Wicaksono, We very much appreciate your comments in Trip Advisor regarding your stay at the Mercure Surabaya. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we...

Jakarta, Indonesia
Reviewed 3 weeks ago via mobile

Probably only me have no good experience to stay in this hotel, here is the detail : 1. I booked my room from 12 'till 15 , Sari from reservation was helping by phone and she gave BCA acc MIRAMA WISATA PT and i sent a Milllion Rupiah to this account on January, 10, 2017 2. Arrived in Surabaya on...

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Helpful?
1Thank lishan27
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Ibu Lisnan27, May I begin by thanking you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. However It is with sincere regret that we note your dissatisfaction with our refund system. “Please accept my humble apologies for this inconvenience” Currently the excess amount has been transferred. Your...

Jakarta, Indonesia
Reviewed 3 weeks ago via mobile

This was my first time staying at this hotel and I must say the service provided here has exceeded my expectations for a mid range hotel. The staff are genuinely friendly and are always attentive to my needs and concerns. I would like to thank the front office lady for helping me guiding me the attractions available in Surabaya, she...

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Helpful?
Thank annalie89
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Annalie89, May I begin with thank you for review us on Trip Advisor. We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as...

Jakarta, Indonesia
Reviewed 4 weeks ago via mobile

One night stay for business. The room was quite good with clean bathroom. Nice welcoming treat for free bar. But the TV screen looked too small for me. I tried to have dine-in at Lan Hua restaurant. The food was very tasty, ducking and soup... Next morning went to gym, the facility was good and complete but treadmills were broken....

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Helpful?
Thank Ata163
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Ata 163, May I begin by thanking you for the review on Trip Advisor for Mercure Surabaya. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service, I will thank the personally on your behalf and your kind words will be pass to our...

Singapore
Reviewed 16 January 2017

Foremost, I am a platinum member of the Accor group. Booked the hotel with breakfast however, upon check in was told that breakfast was not included. Made the Front desk lady check again and she came back saying not included. Then I requested for the Duty Manager and made him check again hoping they can redeem themselves. He then came...

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Helpful?
Thank Addy68
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Mr. Adrian Huan Sin Chan, May I begin by thanking you for the review on us. We sincerely appreciate you taking the time to send us provide us your feedback. Thank You for choosing us as your stay in Surabaya. It is our commitment to deliver excellent service to our Le Club Platinum member during stay, It is with...

Singapore, Singapore
Reviewed 15 January 2017

Always feel good whenever back to this hotel. The hotel in good location, the room with adequate space & all the staffs are very courteous, friendly & always provide the best service! This time round would like to specially mentioned the 2 training waiter from the breakfast restaurant, which is Holi & Bahal(hope I pronounce their name correctly). This 2...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Alfred T
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Alfred Tan , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Sydney, Australia
Reviewed 16 December 2016

We did not get towels in the room for 2 days in the row although we had reported to the duty manager and he guaranteed it won't happen. However, it did happened again. The day we wanted to check out we called to ask for a bell boy to help us with the luggage. However, no one came and we...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jaywongso
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Jay Wongso, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Balikpapan, Indonesia
Reviewed 29 November 2016

Overall is very good, Room is very cleanliness and good services with additional service room with complimentary. Provision breakfast menu also has many menu choices such as western and traditional menu Please refer to hotel reservations can be given include breakfast for 2 persons and children, do not need additional charge. This will be the value-added of Mercure Surabaya Please...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank raymondh2342016
jakarta
Reviewed 14 November 2016

On second day , they don't give us all towels . 8 Years ago I also have big complaint to the housekeeping, they do not clean the room when i came back at 19 pm. During peak hour in breakfast , personal cannot serve in time.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank yandys2016
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Yandys, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Jakarta, Indonesia
Reviewed 12 November 2016 via mobile

I was stay for 3 nights in this Hotel for my monthly business trip to Surabaya. This is my first chance to visit & stay back in this hotel after it was renovated (quite a long time not come to here). I was get the room in old building in pink style (It was so girly). Room was wide and...

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Helpful?
Thank Katie1611
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Ibu Katie , We very much appreciate your comments regarding your stay at the Mercure Surabaya. We are delighted to read that you enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We also noted for your experience about our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jln. Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $48 - $71 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Hotels.com, Expedia and ACCOR so you can book your Mercure Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Hotel Style:
#11 Spa Hotel in Surabaya
#11 Business Hotel in Surabaya
#13 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Surabaya staff and other travellers.
2 questions
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2 months ago

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Questions? Get answers from Mercure Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior room is spacious”
 of 5 bubbles SigitPra, 14 Oct 2016 | Read review
“KFC/Dominoes/Pizza Hut is at walkable distance”
 of 5 bubbles 27arunj, 8 Sep 2016 | Read review
“Superior Rooms in the new wing”
 of 5 bubbles AlanMichaelWard, 6 Aug 2016 | Read review
“Before checking in, go and check the rooms!”
 of 5 bubbles AjayG547, 2 Mar 2016 | Read review
“Consider the new wing, which has more levels but the rooms may be a bit smaller.”
 of 5 bubbles Fresco09, 4 Jan 2016 | Read review
5 of 5