Mercure Surabaya
Jl. Darmo 68-78, Surabaya 60264 Indonesia
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Room & Suite (138)
Dining (113)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#9 of 496 hotels in Surabaya
Location
Cleanliness
Service
Value
Travellers' Choice
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
Indonesian
Location
85Good for walkers
Grade: 85 out of 100
134Restaurantswithin 1 km
7Attractionswithin 1 km
Contact
Jl. Darmo 68-78, Surabaya 60264 Indonesia
Getting there
Car HireSee all Surabaya car hire
1559Reviews7Q+A60Room tips
Reviews
Traveller rating
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- 171
- 48
- 28
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Popular mentions
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Most Recent
rofiqoh m wrote a review Dec 2022
This hotel are so amazing, its have strategis location, beautiful swimming pool and friendly staff, so love in this hotel, i Will be back here with my family. Thankyouu hope you all full off blassing 😍
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreas Riyadi, General Manager at Mercure Surabaya
Responded 3 weeks ago
Dear Rofiqohm, Warmest Greetings from Mercure Surabaya Grand Mirama Thank you for sharing the details of your recent stay at Mercure Surabaya Grand Mirama. It is such a pleasure to hear that you're satisfied with the overall services and facilities at our Hotel. One of our goals is to receive a genuine review from a true traveler like you. Again, thank you for this beautiful feedback. We are looking forward to having you back in the hotel. Until then stay safe and take care. Warmest regards, Andreas Riyadi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent service and staff member room clean And for sure when visit surabaya stat at mercure mirama is best location in midle city of surabaya and Very recomended Breakfat was a lof of choises and very testy espcially local food Special thank to pak Yono always warm welcome and Resti
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreas Riyadi, General Manager at Mercure Surabaya
Responded 23 Dec 2022
Dear Mrs, Esti We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All of my family very comfortable to stay here, thankyou for all reception lusi resti moi that make ky stay running well, we continue our trip to bali for three days. Hope will meet you all again when i stay at mercure mirama one day
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreas Riyadi, General Manager at Mercure Surabaya
Responded 15 Dec 2022
Dear Jack123j, Warmest Greetings from Mercure Surabaya Grand Mirama We are thrilled you have enjoyed your experience with us and appreciate you having shared that Lusi, Resti and moi personal attention to you really made the difference in your stay. Thank you for having taken the time to rate and share your positive comments. We are looking forward to having you back in the hotel. Until then stay safe and take care. Warmest regards, Andreas Riyadi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ariska A wrote a review Nov 2022
Room good, foods also good Bathroom good, toilet clean and good Meeting room also good Easy access Restaurant area also good Lots of meeting room which Can accommodate many people from several companies to have training in same day
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreas Riyadi, General Manager at Mercure Surabaya
Responded 18 Nov 2022
Dear Mrs, Ariskaa2020, Warmest Greeting From Mercure Surabaya Grand Mirama I appreciate the time you have taken to write this gracious review for Mercure Surabaya Grand Mirama during your stay with us. It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates has highly contributed to your satisfaction, as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Andreas Riyadi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CalAndrea R wrote a review Nov 2022
Overall good experience. Wide variety of food at breakfast, and they are delicious. Nice room. But the jet shower is rather hard blow. AC is good. Location is strategic in the city. Staff are helpful and kind.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreas Riyadi, General Manager at Mercure Surabaya
Responded 18 Nov 2022
Dear Resort147206 Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi Geberal Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
thank you to all the staff at this hotel,,, to sir iwan thank you for bringing my things,,, very amazed because you care about me, for fara thank you for helping my check-in process and the mini cake which is very sweet and delicious. I really like
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreas Riyadi, General Manager at Mercure Surabaya
Responded 8 Oct 2022
Dear Elizabeth_marlen, Warmest Greetings from Mercure Surabaya Grand Mirama Please allow me to thank to you for such lovely feedback about your experience on recent stay with us. It brings me great pleasure knowing our colleagues at Front Office took such good care of you and ensured you enjoyed your stay with us. Your comment brings us great joy, thank you for sharing your positive thoughts on the services, facility and the ambiance of the hotel. Again, thank you for this beautiful feedback. We are looking forward to having you back in the hotel. Until then stay safe and take care. Warmest regards, Andreas Riyadi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really good place to stay in surabaya, spent one night and everything from rooms, meeting room, front desk and breakfast were really good, will stay here again on my next trip visit surabaya, thanyou so much mrs resti for your kindness and your help, see you next time. This location is the best place to stay. Thank you ms resti see you again
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreas Riyadi, General Manager at Mercure Surabaya
Responded 4 Oct 2022
Dear 112nabillaha, Warmest Greetings from Mercure Surabaya Grand Mirama Thank you for staying at Mercure Surabaya Grand Mirama and for your kind words. We are delighted to know your experience with us was satisfying and enjoyable. It means the world to our team and to us. Your good comment to our heartist Resti will be delivered well so that this becomes a motivation to maintain the quality of service. Again, thank you for this lovely feedback. We are looking forward to having you back in the hotel. Until then stay safe and take care. Warmest regards, Andreas Riyadi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alhamdulillah, l feel happy and enjoy selama menginap di hotel ini (kamar 834). Atmosphere kamarnya sangat sejuk dan nyaman. Fasilitasnya berciri khas Jawi, so l like it very much. I hope someday l can back here again and enjoy my time with my family.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreas Riyadi, General Manager at Mercure Surabaya
Responded 30 Sep 2022
Ibu Suharni yang terhormat Salam Hangat Dari Mercure Surabaya Grand Mirama Terimakasih telah meluangkan waktu untuk memberikan ulasan tentang Mercure Surabaya Grand Mirama. Kami senang mengetahui bahwa anda mendapatkan pengalaman yang menyenangkan ketika merayakan momen berharga bersama keluarga anda di Mercure Surabaya Grand Mirama. Tetap jaga kesehatan dan Kami menantikan kembali kedatangan anda, untuk menjelajahi dan menikmati berbagai pengalaman dilingkungan kami. Salam Hangat, Andreas Riyadi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stay for 4 nights in Surabaya. It was an awesome stay. t. Staffs were so polite and well mannered, breakfast menu were so tasty, my favorite was sausage & fish fillet, yummy! WiFi was also fast enough to browse the internet. Don't hesitate if you're facing an issue, i'm sure they're willing to help your issue. I used to spend my night time in the coffee bar, loved that place and the staff. Thank you for the little chit chat, really appreciated. Hopefully, i'll have more choices from the menu in the next time i visit. Definitely will come back.
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Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreas Riyadi, General Manager at Mercure Surabaya
Responded 28 Sep 2022
Dear Mr. AndikaK, Warmest Greetings from Mercure Surabaya Grand Mirama Please allow me to thank to you for such lovely feedback about your experience on recent stay with us. It brings me great pleasure knowing our colleagues at Coffee Cafe took such good care of you and ensured you enjoyed your stay with us. Your comment brings us great joy, thank you for sharing your positive thoughts on the services, facility and the ambiance of the hotel. Again, thank you for this beautiful feedback. We are looking forward to having you back in the hotel. Until then stay safe and take care. Warmest regards, Andreas Riyadi General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was very clean, swimming pool was fun, staffs were very helpful / considerate & special thank you for mrs. Resti as a GRO and also located near in the heart of the city, so it's easy to get anything you need nearby.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreas Riyadi, General Manager at Mercure Surabaya
Responded 16 Sep 2022
Dear Mr, Mapareal R Warmest Greetings from Mercure Surabaya Grand Mirama Please allow me to thank to you for such lovely feedback about your experience on recent stay with us. It brings me great pleasure knowing our colleagues at Mercure Surabaya Grand Mirama took such good care of you and ensured you enjoyed your stay with us. Your comment brings us great joy, thank you for sharing your positive thoughts on the services, facility and the ambiance of the hotel. We look forward to welcome you back to our hotel in the nearest future. Warmest regards, Andreas Riyadi General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$35 - US$43 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure surabaya hotel surabaya
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
257
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Claim Your ListingMERCURE SURABAYA: UPDATED 2022 Hotel Reviews, Price Comparison and 663 Photos (Java) - Tripadvisor
Frequently Asked Questions about Mercure Surabaya
Which popular attractions are close to Mercure Surabaya?
Nearby attractions include Bungkul Park (0.5 km), Monumen Perjuangan POLRI (0.5 km), and Marvell City (0.9 km).
What are some of the property amenities at Mercure Surabaya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Surabaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Surabaya?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Mercure Surabaya?
Conveniently located restaurants include Ayam Bakar Primarasa Dr. Soetomo, Carpentier Kitchen, and Carl's Jr Raya Darmo.
Are there opportunities to exercise at Mercure Surabaya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Mercure Surabaya have airport transportation?
Yes, Mercure Surabaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mercure Surabaya located near the city centre?
Yes, it is 0.6 km away from the centre of Surabaya.
Are any cleaning services offered at Mercure Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Surabaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.