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Mercure Surabaya

Agoda.comUS$35*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$56*
US$35*
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US$36*
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Mercure Surabaya
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646 Reviews from our TripAdvisor Community

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Showing 418: English reviews
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Surabaya, Indonesia
Reviewed 4 days ago NEW

My experience staying at Mercure Grand Mirama hotel Surabaya is a pleasant and enjoyable one. The warm hospitality of hotel staff, especially during check-in and check-out hotel, is highly appreciated. The hotel location which is close proximity to various attractive places provides me a good and easy access to anywhere in the city.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kuncorofoe
Toowoomba, Australia
Reviewed 2 weeks ago

We stayed here as a “transfer” as we had an early flight in the morning. The hotel is quite nice and our room was large. It was fitted out well enough for our needs and bed wise it was good. We had lunch at the Chinese restaurant whilst we were waiting to check in. The food was quite nice but...

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Helpful?
Thank guy_hubb
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

Dear guy_hubb, Warmest greetings from Mercure Grand Mirama Surabaya Thank you for your kind feedback during your stay with us. We were delighted to know that you were pleased with our overall service and food taste. Your concern regarding price and refrigerator condition is dully noted and shared to the department head concern for their evaluation. Once again thank you...

Jakarta
Reviewed 3 weeks ago

new hotel tower offers new way of staying in Mercure Mirama Surabaya, clean room, convenience and quite hommy. Breakfast itself provides authentic Indonesian and Javanese cuisine with delicious tastes

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Adisubrata L
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

Dear Adisubrata L Warmest greetings from Mercure Grand Mirama Surabaya, Thank you for your kind feedback during your stay with us. We were delighted to know that you were pleased with the room and food taste here. We have shared with the team who would surely be more motivated in delivering a better service even more. Once again thank you...

Jakarta
Reviewed 3 weeks ago

Generally, the hotel is very artistic room. Cleaned room, good security, the staffs are humble, it's located at the center of city, room rate is not expensive, room service 24 hours, martabak mirama is very delicious

Review collected in partnership with this hotel
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Helpful?
Thank Rully B
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

Warmest greetings from Mercure Grand Mirama Surabaya Thank you for your kind feedback during your stay with us. We were delighted to know that you were pleased with our room cleanliness and interior, the hospitality of our staff, our hotel security and location as well as our food taste especially the Martabak Mirama. We have shared with the team who...

Jakarta, Indonesia
Reviewed 4 weeks ago

Check in was very efficient. I stayed in their suite room connecting with a deluxe room in their new wing. They provide a cooking corner, microwave and big fridge. Good to stay for long time. Room and bathroom is very clean. As a guest in a suite room, I expected to have a personalised service. They did deliver it. The...

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Helpful?
1Thank adenoerwenda
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

Dear Bu Ade Warmest greetings from Mercure Grand Mirama Surabaya Thank you for your kind feedback during your stay with us. We were delighted to know that you were pleased with the the room cleanliness and its facilities, the friendliness of our staff as well as the personalized service that we provide for you. We have shared your feedback with...

Reviewed 4 weeks ago

This hotel location is in Surabaya centre, easy to go to anywhere in Surabaya area. All staff very friendly and helpful. Have ballroom and suitable for meeting, party and many other activities for lots of persons. The room is big enough for myself and suitable for me but please take the new renovated room. precisely like in the picture not...

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Helpful?
Thank Hendra U
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Hendra, Warmest greetings from Mercure Grand Mirama Surabaya, Thank you for posting the review and sharing your concerns with us. We are truly apologetic to find out that during your stay here the levels of our service were less than satisfactory. We have shared your concerns regarding the room condition, room cleanliness, quality of service, as well as...

Reviewed 22 April 2017 via mobile

I stay here for 3 days in this hotel, i think it is recently renovated. The room is big enough for myself, neat and suitable for me. Hotel staff are very helpful to inform you about surabaya. I am satisfied with morning buffet, however after 3 days staying here, i feel that food is typical and almost same.. They need...

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Helpful?
Thank Wilvianto W
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Wilvianto, May I begin by thanking you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. We are glad to know that our room quality as well as the swimming pool is up to your expectation. However It is with sincere regret that we note your dissatisfaction with...

Jakarta, Indonesia
Reviewed 11 April 2017

Review collected in partnership with Accorhotels.com
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Thank Kunjaya W
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

Jakarta, Indonesia
Reviewed 10 April 2017

Review collected in partnership with Mercure Hotels
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Thank nivellr
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

New Delhi, India
Reviewed 9 April 2017

Review collected in partnership with Mercure Hotels
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Helpful?
Thank Bombaytalkies
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jl. Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $44 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Hotel Style:
#11 Business Hotel in Surabaya
#13 Spa Hotel in Surabaya
#14 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Surabaya staff and other travellers.
2 questions
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5 months ago

See all questions (2)

Questions? Get answers from Mercure Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was fine and quiet. Not sure about any of the others”
guy_hubb, 11 May 2017 | Read review
“Ask for their new wing.”
adenoerwenda, 1 May 2017 | Read review
“new renovated room (620) exactly at front of the lift. nice view”
hendrau2015, 26 Apr 2017 | Read review
“i had a 'please make up my room ' sign on my door from 630am to 3pm but came back to find the room had not been made up. Better housekeeping service would be good. ”
Bombaytalkies, 9 Apr 2017 | Read review
“The new wing”
885vandaa, 23 Mar 2017 | Read review
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Prices are for 1 room, 2 adults
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