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Mercure Surabaya

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Mercure Surabaya
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593 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Balikpapan, Indonesia
1 review
Reviewed 6 days ago NEW

Overall is very good, Room is very cleanliness and good services with additional service room with complimentary. Provision breakfast menu also has many menu choices such as western and traditional menu Please refer to hotel reservations can be given include breakfast for 2 persons and children, do not need additional charge. This will be the value-added of Mercure Surabaya Please... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank raymondh2342016
jakarta
1 review
Reviewed 2 weeks ago

On second day , they don't give us all towels . 8 Years ago I also have big complaint to the housekeeping, they do not clean the room when i came back at 19 pm. During peak hour in breakfast , personal cannot serve in time.

Review collected in partnership with Accorhotels.com

Helpful?
Thank yandys2016
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Yandys, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Jakarta, Indonesia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

I was stay for 3 nights in this Hotel for my monthly business trip to Surabaya. This is my first chance to visit & stay back in this hotel after it was renovated (quite a long time not come to here). I was get the room in old building in pink style (It was so girly). Room was wide and... More 

Helpful?
Thank Katie1611
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Ibu Katie , We very much appreciate your comments regarding your stay at the Mercure Surabaya. We are delighted to read that you enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We also noted for your experience about our... More 

Tangerang, Indonesia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

Cozy room for either resting or do a bit of work during vacation. Small and nice pool where my kid and I enjoyed very much. Also loving the Indonesian food served for breakfast. Fast check-in as well.

Helpful?
Thank Davidewata
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Davidewata,, We very much appreciate your comments regarding your stay at the Mercure Surabaya. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will personally share... More 

Yogyakarta, Indonesia
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

I stayed one night with my family in their twin room and it was huge. Each bed is big and has many pillows. The bathroom is big as well. Breakfast was average, some was delicious but there were several foods that tasted bland. The location is strategic, near McD, KFC, Pizza Hut, also Carls Jr. and is in the middle... More 

Helpful?
Thank Gabriella_Hendarto
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Gabriella Hendarto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Melbourne, Australia
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 weeks ago

I was a bit disturbed by the dried, spat-out toothpaste of the previous guest in my bathroom sink. I'm a bit of a germaphobe so this really made me feel a bit yuck while staying there. More caution should be taken with cleaning the rooms. Additionally, the shower was also quite grotty. The room's design is nice, and the concierge... More 

Helpful?
Thank Nixie W
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Nixie, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Surabaya, Indonesia
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago via mobile

We stayed here only a night. The room is quite wide, comfy enough. We booked 1 queen bed, but the gave us twin bed and it combined as one because AC's problem or something. The resto is unique. The foods are OK, quite variatif menu. We booked room only, so we get special offer for bf rate. 50% disc for... More 

Helpful?
Thank 21dea
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear 21Dea, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Bandung
Level Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 October 2016 via mobile

it was my 2nd stay at mirama, as i was have a pleasant stay before. the sales also very supportive and helpfull, keep up the good work vicky, for assisting every customers needs. she knew my platinum membership, and offered my with those entitled faciities, and its worth.. late check out, variative breakfast menu, unfortunately my upgraded room was not... More 

Helpful?
Thank Ridwan K
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Ridwan K, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Jakarta
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2016

Choose to stay here during my Business Trip in June 2016. Got a free airport pick up thanks to my accor membership card. Opted for Superior room, its spacious enough for myself. Decent Breakfast. The shining star of the hotel is the location. located in Darmo area of Surabaya, where there are plenty of dining option ranging from western to... More 

Helpful?
Thank SigitPra
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Sigit, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Jakarta, Indonesia
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 October 2016 via mobile

This is my 1st time staying at mercure surabaya and they simply said its your lucky day and we'll upgrade your room to a suite room. A simple nice surprise after a long delayed flight from jakarta and its just made my day. Thanks for a good service and surprise.

Helpful?
Thank Andreas W
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Andreas, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: Asian, International, Indonesian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jln. Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $51 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Hotel Style:
#11 Business Hotel in Surabaya
#12 Spa Hotel in Surabaya
#14 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Surabaya staff and other travellers.
2 questions
Ask a question
3 days ago

See all questions (2)

Questions? Get answers from Mercure Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior room is spacious”
 of 5 bubbles SigitPra, 14 Oct 2016 | Read review
“KFC/Dominoes/Pizza Hut is at walkable distance”
 of 5 bubbles 27arunj, 8 Sep 2016 | Read review
“Superior Rooms in the new wing”
 of 5 bubbles AlanMichaelWard, 6 Aug 2016 | Read review
“Before checking in, go and check the rooms!”
 of 5 bubbles AjayG547, 2 Mar 2016 | Read review
“Consider the new wing, which has more levels but the rooms may be a bit smaller.”
 of 5 bubbles Fresco09, 4 Jan 2016 | Read review
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