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Mercure Surabaya

722 reviews
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Traveller (296)
Room & Suite (97)
Dining (83)
Overview
  • Excellent20%
  • Very good53%
  • Average20%
  • Poor5%
  • Terrible2%
Travellers talk about
“pizza hut”(8 reviews)
“new building”(14 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (722)Write a Review
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Show reviews that mention
All reviewspizza hutnew buildingchinese restaurantsuperior roomwelcome drinkswimming poolnice hotelbusiness tripreception stafftunjungan plazablue bird taxitaman bungkultraditional foodchecking inmeeting roombreakfast buffet ispleasant stay
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1 - 5 of 456 reviews
Reviewed 6 days ago

Smooth check in and out. Got room upgraded as accor gold member. Room very clean and nice. Excellent service from the staff and service crew from the restaurant. Thanks to front desk especially Liliana and Vina and the housekeeping crew.More

Review collected in partnership with Accorhotels.com
Thank acealan
Response from Sugito A, General Manager at Mercure SurabayaResponded 6 days ago

Dear Acealan , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

Reviewed 2 weeks ago

The location of the hotel is in the middle of the city and near the shopping mall. I have stayed here for 3 night and it has always been far for disappointment. Staff always give attention during my stay in Mercure Surabaya, especially Mrs. Widya,...More

Thank dewifatma658
Response from Sugito A, General Manager at Mercure SurabayaResponded 1 week ago

Dear Dewifatma658 , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

Reviewed 4 weeks ago

Guest relation very working with good. give welcome drink to guest, giving warm welcome to guest , and very feel welcome to every guest at this hotel. They are always smile , very friendly and gooddd.. GOOD JOB GUEST RELATION MERCURE SURABAYAMore

Thank williamjames0123456
Response from Sugito A, General Manager at Mercure SurabayaResponded 3 weeks ago

Dear William James013456, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

Reviewed 4 weeks ago

Not upto the brand Mercure. Although staff were very helpful and polite. A bit laid back type property. Understand they have done some renovation unfortunately design part is not so good. Lobby also a bit overpriced looking to other Surabaya hotels. Location also not so...More

Thank 748rameshb
Response from Sugito A, General Manager at Mercure SurabayaResponded 3 weeks ago

Dear 748Rameshb, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all...More

Reviewed 4 weeks ago via mobile

Just stayed in Mercure yesterday for the first time. As my request to have room with pool view could not be fulfilled as there was no one there, the staff upgraded my room from Superior to Superior Premiere. The room is nice, clean, so comfort....More

Thank Nunu_MSI
Response from Sugito A, General Manager at Mercure SurabayaResponded 3 weeks ago

Dear Nunu_MSI, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$37 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#19 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$37 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#19 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (296)
Room & Suite (97)
Dining (83)
Pool & Beach (16)
Family and Play Areas (6)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Bayu S
1 December 2016|
AnswerShow all 7 answers
Response from Sugito A | Property representative |
Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
0
Votes
TobyMoeckel
19 October 2014|
AnswerShow all 4 answers
Response from Sugito A | Property representative |
Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
0
Votes
Room Tips
"all rooms are nice"
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"Can not suggest as just stayed for overnight"
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"ask about the size and the location (which wing)"
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"Premier superior more comfort compared with Superior room. The best room is Executive Suite (spacious &..."
Read review
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