We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Surabaya

Traveller (345)
Room & Suite (105)
Dining (88)
About
Location
Cleanliness
Service
Value
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa.
Read more
Property amenities
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair Access
Show more
Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
800Reviews
476Photos
4Q+A
56Room tips
Traveller rating
  • 199
  • 379
  • 159
  • 42
  • 22
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
I really enjoy our stay. With nice and comfort bed. Specially the staff mariana really help us when check in. The room is spacious and clean. and breakfast many variety. And hotel have chinese food restaurant and japanese. Taste good
Read more
Response from Sugito_1, General Manager at Mercure Surabaya
Responded yesterday
Dear Muljady, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback again. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Read more
its a good place to stay, the room was clean and comfort. that was my first time to visit and rizky show me all the hotel facilities. Pool, cafe lounge&bar, and he shows several room type and i like the room in new building. i though maybe he`s the manager, very humble and
Read more
Response from Sugito_1, General Manager at Mercure Surabaya
Responded 3 weeks ago
Dear Toeti W We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback again. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Read more
I spent here with my comrades. Were enjoying the delicious food of the hotel. Got a pleasant sleep in a cozy room. The staffs are very humble and helpful. Bapak Rufus is one of them. Make our stay become memorable. Thanks;)
Read more
Response from Sugito_1, General Manager at Mercure Surabaya
Responded 4 weeks ago
Dear annisayo, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
Read more
What an adorable place to spend in the long weekend! Good food and ambience. Pretty sure will be back here in a decent time. Also thank you for Pak Roefoes and the other staffs who helped us during our stay!
Read more
Response from Sugito_1, General Manager at Mercure Surabaya
Responded 4 weeks ago
Dear fayreynav, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
Read more
The warm memory of accommodation. All the staff and the assistant manager of the reception (Harold) is so nice to help us. Service is wonderful. It will be great if restructure of the hotel. Merry Christmas and Happy New Year.
Read more
Response from Sugito_1, Manager at Mercure Surabaya
Responded 4 weeks ago
Dear Shirley We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementMercure Surabaya
NEW LOOK OF OUR NEW ROOM - SOON WILL BE RELEASED
bathroom
room
Room 318
The Room
PreviousNext
12345621
Do you have room with bathtub?
Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
0 votes
Show all answers
Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
0 votes
Show all answers
I would like to know when does the breakfast start and end? Thank you.
apakah ada fasilitas extra bed?jk ada brp harganya?
bisa menghubungi pihak hotel langsung melalui email akan direspon a.s.a.p
1 vote
"no comment on this, mine was great"
"Ask for newly renovated rooms. They are better, but may require room upgrade (pay more)."
"good location , good pool view 317"
"Its suite rooms are very wide equipped with bathup"
"all rooms are nice"
PreviousNext
12345612
PRICE RANGE
US$36 - US$51 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure surabaya hotel surabaya
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
257
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing