We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
09/04/2017 10/04/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Mercure Surabaya

    0.5 km from Surabaya centre
    • Free Wifi
    • Free Parking
    • Pool
    Save
    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    SAVE US$12 US$48*US$36*View Deal
    US$48*US$36*View Deal
    US$40*View Deal
    Jl. Darmo 68-78, Surabaya 60264, Indonesia
    Rooms
    09/04/2017 10/04/2017
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or see offers from our partners.
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or view all Surabaya hotels with availability.
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    09/04/2017 10/04/2017
    Show Room Prices
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "f1996e42c37348768d38281b7eced335", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":651431,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[64695022],"additionalContentIds":[],"pollCount":0,"checkin":{"day":9,"month":4,"year":2017},"checkout":{"day":10,"month":4,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":36,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"f1996e42c37348768d38281b7eced335","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":48,"lowestMetaPrice":36,"additionalPartner":false,"highestMetaPriceDisplay":48,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":48,"lowestMetaPrice":36,"highestMetaPriceDisplay":48,"hotelName":"Mercure Surabaya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImYxOTk2ZTQyYzM3MzQ4NzY4ZDM4MjgxYjdlY2VkMzM1IiwiQUlLIjoiN2UwZmE3MDEyYTQ2NDQzOThhOTkzMzg4Mjg0M2EwMzQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "numHacTries": -1, "checkIn": "09/04/2017", "checkOut": "10/04/2017", "lowestPrice": "US$36", "hasDates": true, "hacComplete": false, "contentIdMappings": {"78861971":"OrbitzEWS","33296894":"Expedia","64695022":"AccorIB","109268805":"HotelsCom2IB","53946543":"TravelocityEWS","79414405":"CheapTicketsEWS","65324522":"BookingCom","79805902":"AgodaIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","dust":{}},"scriptFlags":null,"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"moduleList":["handler"],"template":"ibex_mismatch_message__widget","dust":{}},"scriptFlags":null,"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"moduleList":[],"template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","bed_config":"ibex_room_grid_row_hsx__bed_config","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null,"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    All reviews new building pizza hut car free day chinese restaurant reception staff dim sum welcome drink superior room traditional food trimurti hua mirimar trio accor lan soto gm
    Reviewed 29 January 2017 via mobile

    Probably only me have no good experience to stay in this hotel, here is the detail : 1. I booked my room from 12 'till 15 , Sari from reservation was helping by phone and she gave BCA acc MIRAMA WISATA PT and i sent...More

    Helpful?1
    Response from Sugito A, Manager at Mercure Surabaya

    Dear Ibu Lisnan27, May I begin by thanking you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. However It is with sincere regret that we note your dissatisfaction with our refund system. “Please...More

    Reviewed 24 January 2017 via mobile

    This was my first time staying at this hotel and I must say the service provided here has exceeded my expectations for a mid range hotel. The staff are genuinely friendly and are always attentive to my needs and concerns. I would like to thank...More

    Helpful?0
    Response from Sugito A, Manager at Mercure Surabaya

    Dear Annalie89, May I begin with thank you for review us on Trip Advisor. We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive feedback. I will share your comments with our team. I am...More

    Reviewed 18 January 2017 via mobile

    One night stay for business. The room was quite good with clean bathroom. Nice welcoming treat for free bar. But the TV screen looked too small for me. I tried to have dine-in at Lan Hua restaurant. The food was very tasty, ducking and soup......More

    Helpful?0
    Response from Sugito A, Manager at Mercure Surabaya

    Dear Ata 163, May I begin by thanking you for the review on Trip Advisor for Mercure Surabaya. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service, I will...More

    Reviewed 16 January 2017

    Foremost, I am a platinum member of the Accor group. Booked the hotel with breakfast however, upon check in was told that breakfast was not included. Made the Front desk lady check again and she came back saying not included. Then I requested for the...More

    Helpful?0
    Response from Sugito A, Manager at Mercure Surabaya

    Dear Mr. Adrian Huan Sin Chan, May I begin by thanking you for the review on us. We sincerely appreciate you taking the time to send us provide us your feedback. Thank You for choosing us as your stay in Surabaya. It is our commitment...More

    Reviewed 15 January 2017

    Always feel good whenever back to this hotel. The hotel in good location, the room with adequate space & all the staffs are very courteous, friendly & always provide the best service! This time round would like to specially mentioned the 2 training waiter from...More

    Review collected in partnership with Accorhotels.com
    Helpful?0
    Response from Sugito A, Manager at Mercure Surabaya

    Dear Bapak Alfred Tan , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an...More

    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Multilingual Staff
    • Children Activities (Kid / Family Friendly)
    • Business Centre with Internet Access
    • Laundry Service
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    {"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
    Photos
    Room/Suite (52)
    Dining (38)
    Hotel & Grounds (15)
    Bathroom (10)
    Nearby
    Nearby Restaurants
    Ayam Bakar Primarasa
    89 reviews
    .36 km away
    Carpentier Kitchen
    66 reviews
    .29 km away
    Rawon Kalkulator
    50 reviews
    .31 km away
    Casa Fontana
    122 reviews
    .16 km away
    Nearby Attractions
    Surabaya Town Square
    401 reviews
    1.45 km away
    Bungkul Park
    623 reviews
    .76 km away
    Monumen Perjuangan POLRI
    57 reviews
    .53 km away
    Surabaya's Zoo
    232 reviews
    1.32 km away
    Questions & AnswersAsk a question
    Bayu S
    Do you have room with bathtub?
    1 December 2016|
    Answer Show all 7 answers
    Response from Sugito A | Property representative |
    Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
    0
    Votes
    TobyMoeckel
    Hi,, I just booked a room for next year, but it looks like it does not include breakfast.. May I ask how much is it ??
    19 October 2014|
    Answer Show all 4 answers
    Response from Sugito A | Property representative |
    Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
    0
    Votes
    Room Tips
    "The new wing"
    Vanda A, 3 days agoRead review
    "not yet for now"
    chindyariani, 5 days agoRead review
    "Superior room is spacious"
    SigitPra, 5 months agoRead review
    "KFC/Dominoes/Pizza Hut is at walkable distance"
    ARUN J, 6 months agoRead review
    "Superior Rooms in the new wing"
    AlanMichaelWard, 7 months agoRead review
    "Before checking in, go and check the rooms!"
    Ajay G, over a year agoRead review
    "Consider the new wing, which has more levels but the rooms may be a bit smaller."
    Fresco09, over a year agoRead review
    "8th floor is ladies floor."
    Lilianetta, over a year agoRead review
    "I have a room in new building which is still brand new although the room is a bit small compare to old..."
    erickchandra, over a year agoRead review
    "Ask for Premium Superior [newly build rooms]"
    Daisy W, over a year agoRead review
    Similar nearby hotels
    Hotel Santika Pandegiling Surabaya
    Grand Darmo Suite
    Novotel Surabaya Hotel and Suites
    Ibis Surabaya City Center Hotel