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31/12/2017 01/01/2018
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    Mercure Surabaya

    Jl. Darmo 68-78, Surabaya 60264, Indonesia
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    31/12/2017 01/01/2018
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    US$58
    US$52
    SAVE US$6
    US$53
    US$52
    Traveller (279)
    Dining (82)
    Room & Suite (79)
    Overview
    • Excellent20%
    • Very good53%
    • Average20%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “pizza hut” (8 reviews)
    “new building” (14 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    31 Dec1 Jan
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (702)
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    11 - 15 of 447 reviews

    Reviewed 18 September 2017

    Currently staying 3 business nights at this Mercure property in Surabaya. First greeting was very good, given a refreshing welcome drink and my reservation was quickly confirmed. I gave them my Accorplus room upgrade certificate and quickly my upgrade was confirmed and I was given...More

    Thank Mario S
    Response from Sugito A, General Manager at Mercure SurabayaResponded 27 September 2017

    Dear Mr. Mario S, Warmest Greetings from Mercure Grand Mirama Surabaya, Thank you for your kind feedback regarding your recent stay with us. We are truly sorry for the inconvenient situation you experienced during your arrival and room condition isn't like the expected. We will...More

    Reviewed 17 September 2017

    I stayed here for the 1st time, and ran a 1 day seminar with my client. The hotel was so crowded with events (seminars, weddings, etc) that I don't think the management and the staffs were ready to handle them all properly. I stayed here...More

    Thank Hingdranata N
    Response from Sugito A, Manajer Umum at Mercure SurabayaResponded 26 September 2017

    Dear Mr. Hingdranata N, Warmest Greetings from Mercure Grand Mirama Surabaya, Thank you for your kind feedback regarding your recent stay with us. We were delighted to know that you were pleased with the service that provided by our staff, our meeting room and your...More

    Reviewed 16 September 2017 via mobile

    Use this hotel for training for 25 ppl and the lunch arrangement was awful. There are other training happend at the same time and using the same venue for lunch. They change the lunch venue from restaurant to Coffee Cafe without prior notice. Provide only...More

    Thank UQ_Basuki
    Response from Sugito A, General Manager at Mercure SurabayaResponded 19 September 2017

    Dear Mr. Basuki May I begin by thanking you for the review on Trip Advisor. We regret to learn that your recent meeting was not satisfying and falling short of your expectations, for which we would like to sincerely apologize. We appreciate you for bringing...More

    Reviewed 4 September 2017

    Good value, great breakfast, they have selections of Indonesian Bubur sumsum, sago, kacang hijau, ketan hitam. Location not central but easy taxi access. Pool is good for children. Try the premium room for better experience.More

    Review collected in partnership with Accorhotels.com
    Thank careermother
    Response from Sugito A, General Manager at Mercure SurabayaResponded 19 September 2017

    Dear Careermother, Warmest greetings from Mercure Grand Mirama Surabaya, Thank you so much for the review. It is always a pleasure to receive the positive comment. We have shared the feedback with our team as an encouragement to continuously improve the quality of services better...More

    Reviewed 29 August 2017

    Room was somewhat alright. You are given the basic amenities. Washroom and toilet were separated and clean. However, the internet connectivity in the room was average and not stable. I need to re-login to my company's VPN multiple times. That aside, the rest were nice....More

    Thank Amir S
    Response from Sugito A, General Manager at Mercure SurabayaResponded 19 September 2017

    Dear Bapak Sudarmin A, Warmest Greetings from Mercure Grand Mirama Surabaya, Thank you for your kind feedback regarding your recent stay with us. We were delighted to know that you were pleased with our room and restaurant.. However, our truly sincere apology for some troubles...More

    Grand Darmo Suite by AMITHYA
    402 reviews
    #18 of 136 hotels in Surabaya
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    Quest Hotel Surabaya
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    #56 of 136 hotels in Surabaya
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    Artotel Surabaya
    511 reviews
    #9 of 136 hotels in Surabaya
    0.6 km
     
    Amaris Hotel Bintoro
    23 reviews
    #40 of 136 hotels in Surabaya
    0.2 km
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Pool
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$35 - US$58 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #11 Business Hotel in Surabaya
    • #17 Spa Hotel in Surabaya
    • #18 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 257
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, ACCOR, Expedia, Booking.com, Hotels.com, Hotwire, Orbitz, getaroom.com, Priceline, Cancelon and Travelocity so you can book your Mercure Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Mercure Surabaya Hotel Surabaya ,
    • Mercure Surabaya Java
    Add Photo Photos
    Traveller (279)
    Dining (82)
    Room & Suite (79)
    Pool & Beach (16)
    Hotel & Grounds (189)
    Bathroom (16)
    Family and Play Areas (6)
    Business Centre & Event Rooms (4)
    Nearby
    Nearby HotelsSee all 136 hotels in Surabaya
    Grand Darmo Suite by AMITHYA
    402 reviews
    .81 km away
     
    Amaris Hotel Bintoro
    23 reviews
    .16 km away
     
    Artotel Surabaya
    511 reviews
    .57 km away
     
    Quest Hotel Surabaya
    323 reviews
    .10 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Bayu S
    1 December 2016|
    AnswerShow all 7 answers
    Response from Sugito A | Property representative |
    Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
    0
    Votes
    TobyMoeckel
    19 October 2014|
    AnswerShow all 4 answers
    Response from Sugito A | Property representative |
    Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
    0
    Votes
    Room Tips
    "they have new wings, choose this one"
    Read review
    "I stayed on the 7th Floor which is non - smoking. The top floors (14-10) are smoking i'm sure."
    Read review
    "Our room was fine and quiet. Not sure about any of the others"
    Read review
    "Ask for their new wing."
    Read review
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