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Mercure Surabaya

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Traveller (305)
Room & Suite (102)
Dining (82)
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Overview
  • Excellent20%
  • Very good53%
  • Average20%
  • Poor5%
  • Terrible2%
Travellers talk about
“pizza hut”(8 reviews)
“new building”(14 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (731)
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All reviewspizza hutnew buildingchinese restaurantaccor hotelssuperior roomwelcome drinkswimming poolnice hotelbusiness triptunjungan plazablue bird taxitaman bungkulchecking inmeeting roomfront officebreakfast buffet ispleasant stay
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161 - 165 of 462 reviews
Reviewed 29 October 2015

good location, friendly service, new beautiful room. This is the 4th time I stay at Mercure, but the 1st time I stay in a new building. To my surprise, the new room is very beautiful. The walls is painted with orange color, make the ambience...More

Review collected in partnership with this hotel
Thank iriantog
Response from Sugito A, General Manager at Mercure SurabayaResponded 3 November 2015

Dear Bapak Iriantog, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your positive comments to our Team. I am sure that this feedback will serve as an encouragement...More

Reviewed 27 October 2015

The Mercure is a very good hotel. with clean room and bathoom with frienly staff. the breakfast is very good with a lot off choice and good quality All the stafff where friendly and helpfull. In the erea is not much to do but you...More

Review collected in partnership with this hotel
Thank jeanverdier
Response from Sugito A, Manager at Mercure SurabayaResponded 28 October 2015

Dear Mr. JeanVerdier, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. Your comment regarding our Food & beverage quality, I will share directly to our team and also, I will share...More

Reviewed 23 October 2015

Property is good, service is good, FB needs to be improved, room cleaness is good.bathrooms ammenities are good. Bathromm cleaness is good. Staff handling are good. Iblike the location, not so far to the airportMore

Review collected in partnership with this hotel
Thank mery_kusumawati
Response from Sugito A, General Manager at Mercure SurabayaResponded 26 October 2015

Dear Ibu Merry Kusumawati, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. Your comment regarding our Food & beverage quality, I will share directly to our team and also, I will...More

Reviewed 23 October 2015

Mercure Grand Mirama still one of the Best Hotel to stay in Surabaya for Our Family Members. We pay a very competitive price for a highly quality of services and hospitality and various menu of an Indonesian traditional food.More

Review collected in partnership with this hotel
Thank Edi S
Response from Sugito A, General Manager at Mercure SurabayaResponded 26 October 2015

Dear Bapak Edi S, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your positive comments to our Team. I am sure that this feedback will serve as an...More

Reviewed 23 October 2015

i left my stylus pen in the room and i realized a day after i check out. i email the customer service try to find it in previous room and thank god hey found it. thats a small thing it may be fall anywhere. lucky...More

Review collected in partnership with this hotel
Thank ulvam
Response from Sugito A, General Manager at Mercure SurabayaResponded 26 October 2015

Dear Ibu Ulvam, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your positive comments to our Team. I am sure that this feedback will serve as an encouragement...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Outdoor pool
Details
Price range
US$36 - US$51 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#21 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$36 - US$51 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#21 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (305)
Room & Suite (102)
Dining (82)
Pool & Beach (16)
Family and Play Areas (6)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Bayu S
1 December 2016|
AnswerShow all 7 answers
Response from Sugito_1 | Property representative |
Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
0
Votes
TobyMoeckel
19 October 2014|
AnswerShow all 4 answers
Response from Sugito_1 | Property representative |
Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
0
Votes
Room Tips
"good location , good pool view 317"
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"Its suite rooms are very wide equipped with bathup"
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"all rooms are nice"
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"Can not suggest as just stayed for overnight"
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