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Hotel Ciputra World Surabaya

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Jl. Mayjend Sungkono no. 89, Surabaya 60224 Indonesia
Lowest prices for your stay
US$51
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Free cancellation until 12/02/23
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US$51
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Free cancellation until 12/02/23
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Traveller (2100)
360
Panoramas (8)
Room & Suite (343)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#1 of 496 hotels in Surabaya
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to Hotel Ciputra World Surabaya, a five star luxury hotel managed by the award winning management company Swiss-Belhotel International. Strategically located adjacent to Ciputra World Mall, the most urbane shopping mall in Surabaya, the hotel is one of the city's signature landmarks. Providing a high quality of service with luxury facilities and personalized attentive service combined with an expedient location, making Hotel Ciputra World Surabaya the preferred choice for discerning travelers, whether in Surabaya on business or leisure. Located on the 8th floor, the hotel lobby and reception area welcome every guest with the warm hospitality and luxurious ambiance of a 5 star international hotel. Featuring ample space for meetings and socializing with elegant surroundings, comfortable sitting area and impeccable service. The drop off area at the ground floor provides convenient access to Ciputra World Surabaya retail and shopping mall.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Kids pool
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Snack bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Bottled water
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Indonesian
2247Reviews21Q+A74Room tips
Traveller rating
  • 1,856
  • 291
  • 81
  • 21
  • 16
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Most Recent
Nicholas s wrote a review Yesterday
1 contribution
Dian provided us with excellent service throughout our stay. The hotel amenities were amazing, with a nice swimming pool and gym. The rooms are spacious and aesthetic. The location is amazing with a hotel below and also close to lots of food and activities.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya
Responded today
Dear W7026TEnicholass, Thank you for sharing your kind evaluation following your stay with us at Hotel Ciputra World Surabaya. I really appreciate that you highlighted the service given by our team in particular Dian. We look forward to seeing you back here. Warm Regards, Jeffry F General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tresya K wrote a review 28 Jan
1 contribution
good ambience The infinity pool is nice with great city view Thx to mr unggul for good hospitality Include sauna , jaccuzi , gym Easy Access to mall ciputra world Its really good experience to stay here Will be back soon...
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya
Responded yesterday
Dear tresyak, Thank you for sharing your kind evaluation following your stay with us at Hotel Ciputra World Surabaya. I really appreciate that you highlighted the service given by our team in particular Unggul. We look forward to seeing you back here. Warm Regards, Jeffry F General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mustangin wrote a review 28 Jan
4 contributions
During the trip to Surabaya, the conditions for the trip were heavy rain, in Surabaya it seemed that it was also raining heavily. When I checked in, I got a room on the 21st floor, but there was a leak, so rainwater dripped into the room. Called the receptionist and was offered a room change, about half an hour to get a replacement room on the 20 floor with good conditions. in the afternoon given pieces of fruit. the view on the rooftop is nice, there is a swimming pool. You can see the atmosphere of the city of Surabaya. in the morning you will see the peaks of Mount Semeru and Mount Arjuno. there is a gym on the top floor.
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Date of stay: January 2023
Value
Cleanliness
Service
Room Tip: best views on the south side.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya
Responded yesterday
Dear Mustangin Thank you for sharing your kind evaluation following your stay with us at Hotel Ciputra World Surabaya. Apologize for the inconvenienced during your stay, I have taken the action to prevent similar occurrence. We look forward to seeing you back here with more memorable experience Warm Regards, Jeffry F General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fendik s wrote a review 27 Jan
Blitar, Indonesia1 contribution
Saturday morning at the pool was amazing kindness of the staff, Mr. Unggul S Mukti make everything comfy The hotel near to stategic location. Art ambience at the entire of the hotel give such a blessfull experience. Good food and all staff hospitality was amazing
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Check in before 5PM to avoid traffic jam near the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya
Responded 2 days ago
Dear fendiks2017, Thank you for sharing your kind evaluation following your stay with us at Hotel Ciputra World Surabaya. I really appreciate that you highlighted the service given by our team in particular Unggul. We look forward to seeing you back here. Warm Regards, Jeffry F General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adinegara A wrote a review 25 Jan
Best service, good fungtion and very clean Very complete loke jacuzzi, sauna, clean pool and very friendly place for doing daily work out. Thank you Mr. Unggul for best perfome in 5 days in ciputra world hotel 👍
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Yes
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya
Responded 4 days ago
Dear adinegaraa2023, Thank you for sharing your kind evaluation following your stay with us at Hotel Ciputra World Surabaya. I really appreciate that you highlighted the service given by our team in particular Unggul. We look forward to seeing you back here. Warm Regards, Jeffry F General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melvern W wrote a review 25 Jan
1 contribution
Good food, good service, private dining.. All well organized.. Best city view at the toof top of Ciputra World Hotel.. We are blessed to be here in Ciputra World.. Thank you and success.. Very recommend for romantic event
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya
Responded 4 days ago
Dear melvernw2023, Thank you for sharing your kind evaluation following your private dining experience. I really appreciate that you highlighted the arrangement and service given by our team. We look forward to seeing you back here. Warm Regards, Jeffry F General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trail31272700806 wrote a review 20 Jan
Seperti biasanya, stay di Ciputra World Surabaya selalu luar biasa 😁 Selalu nyaman, aman dan udah jadi top of mind tiap ke Surabaya pilihnya di CWS. Thank you karena selalu ⭐️⭐️⭐️⭐️⭐️. Thanks juga ka Dian for the greetings. Great things to all staff, really appreciate it
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya
Responded 1 week ago
Kepada YTH Trail31272700806, Terimakasih atas ulasan yang positif saat tinggal bersama kami di Hotel Ciputra World Surabaya. Kami senang mendengar Bapak/Ibu mendapatkan pengalaman yang berkesan; saya telah sampaikan langsung ke team kami, Saudari Dian ; Hal ini tentunya akan semakin memotivasi kami untuk selalu memberikan pelayanan dan produk yang prima. Kami nanti kunjungan Bapak/Ibu di masa yang akan datang. Salam Sehat Selalu Jeffry F General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Agus G wrote a review 19 Jan
1 contribution
I was served by Unggul at the pool. He is so friendly. The gym is superb. The sauna is good. Overall, so clean and satisfying. Our family is very happy during the visit. Especially the location of the hotel is accessible with the very large shopping center.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya
Responded 1 week ago
Dear 758agusg, Thank you for sharing your kind evaluation following your stay with us at Hotel Ciputra World Surabaya. I really appreciate that you highlighted the service given by our team in particular Unggul. We look forward to seeing you back here. Warm Regards, Jeffry F General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
abdunnoor m wrote a review 19 Jan
2 contributions
A very nice place in surabaya, i will recommend it to my fellows filipino, my collegues... a well manage hotel room and restaurant,. With a very cute restaurant attendant❤️ a a very very delicious food they have...
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya
Responded 1 week ago
Dear abdunn00rm, Thank you for sharing your kind evaluation following your stay with us at Hotel Ciputra World Surabaya. I really appreciate that you highlighted the service given by our team. We look forward to seeing you back here. Warm Regards, Jeffry F General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
STRAP G wrote a review 19 Jan
One of the finest in Surabaya and I prefer to stay here all the time . The Staff are just amazing and go beyond their comfort zone to make your stay memorable. The biggest is the best and I’ve always had Dian get me black coffee even without me asking. The rooms are spotless and smells really nice and clean. Overall the best money can get.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Try and stay here for a great deal.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Jeffry Febrianto, General Manager at Hotel Ciputra World Surabaya
Responded 1 week ago
Dear strapg, Thank you for sharing your kind evaluation following your stay with us at Hotel Ciputra World Surabaya. I really appreciate that you highlighted the service given by our team. We look forward to seeing you back here. Warm Regards, Jeffry F General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$51 - US$66 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
212
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HOTEL CIPUTRA WORLD SURABAYA (S̶$̶1̶2̶1̶) S$108: UPDATED 2023 Reviews, Price Comparison and 2,422 Photos (Java) - Tripadvisor

Frequently Asked Questions about Hotel Ciputra World Surabaya
Which popular attractions are close to Hotel Ciputra World Surabaya?
Nearby attractions include Ciputra World Surabaya (0.03 km), Surabaya Town Square (1.2 km), and Ereveld Kembang Kuning (1.1 km).
What are some of the property amenities at Hotel Ciputra World Surabaya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Ciputra World Surabaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Ciputra World Surabaya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Ciputra World Surabaya?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Hotel Ciputra World Surabaya?
Conveniently located restaurants include Citilites Skyclub and Bistro, The Avenue Lounge Bar, and Jamoo.
Are there opportunities to exercise at Hotel Ciputra World Surabaya?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel Ciputra World Surabaya have airport transportation?
Yes, Hotel Ciputra World Surabaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Ciputra World Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Ciputra World Surabaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Ciputra World Surabaya?
The staff speaks multiple languages, including English and Indonesian.