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4.5
#124 of 124 hotels in Batam
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
This charming 4-star hotel is an ideal option for business and leisure stays in the heart of Batam, only 5 minutes away from Nagoya Hill Shopping Mall, 20 minutes to Hang Nadim International Airport, 8 minutes to Harbour Bay Ferry Terminal, 12 minutes to Batam Center Ferry Terminal, 25 minutes to Sekupang Ferry Terminal and within walking distance of ATM Center and Convenient Store. The hotel features 277 stylish fully furnished guest bedrooms in both hotel and apartment tower, with warm comfortable atmospheres and modern amenities. With a Gravity Ten Gym, Sauna, Spa, Basil Restaurant, Peppermint Lounge, Gravity Ten Grill, Bar and Club, enabling you to savour the most comfortable and fun experience in your trip to Batam.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Modern
Languages Spoken
Indonesian, Malay
Location
Jl. Sriwijaya No. 1 Kp. Pelita, Nagoya, Riau Islands Province 29444 Indonesia
Aston Batam Hotel & Residences
2,077 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Aston Batam Hotel & Residences earns praise for its exceptional value, offering guests affordable rates without skimping on comfort or service. The spacious, well-appointed rooms—especially on higher floors—are popular for their sweeping views.
Situated in a central location, the hotel provides easy access to local attractions and amenities, including a gym, pool, and spa that guests frequently laud. The inviting atmosphere, underscored by the hotel's meticulous cleanliness and tailored decorations for special occasions, along with the staff's acclaimed friendliness, ensures a memorable stay for many travelers.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Affordable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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Stayed in this hotel with the family 2 weeks ago and it was a superb one for the 2D1N stay. The bedroom is lush for a new hotel, complete with a spacious bathroom (choice of shower or bathtub). Reception was nice and friendly.
We took the BBQ buffet dinner offer (at Rp248,000/person) and we felt well, there could be more variety of the buffet dinner. Nonetheless, we had an entertaining live band at The Gravity Ten Bar and that made up the dinner for us I supposed.
Be prepared to place a security deposit of Rp500,000 upon checking in. This amount will be reimbursed back to you upon check-out (subject to around 7 days).
Only one small hiccup was flipping over one of the bathroom towels to see some brown stains on it. Since I was staying alone in my room deluxe king room, I did not really need a new towel since there were two. So I just used the other one for the night and morning.
Breakfast spread and variety was more than good enough.
Overall, pleasant memory of the hotel stay and will look to coming again real soon.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Batam P, General Manager at Aston Batam Hotel & Residences
Responded 31 Jan 2020
Dear Irninaw, Thank you for making Aston Batam & Residences as your preferred choice and for your review. We are all happy to know that you have enjoyed your recent stay with us and looking forward to welcoming you back soon Yours sincerely
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Stayed 3 nights at the 2 bedrooms apartment on the 21st floor which comes with buffet breakfasts for 3 pax at the lobby restaurant that has a fairly good spread. Check in and out was simple and easy enough. Staff was friendly and most can speak English. Apartment was spacious, clean and adequately furnished that includes a small fridge, 3 TVs and a stove, plus basic toiletries and cutlery. Didn’t use the stove though as it was pretty rusty so not sure whether it still works. Good number of cable TV channels available. Only 2 cups provided and no butter knife or bottle openers eg. for beer or wine. Mini safe is also available but it is not bolted in so didn’t use that. Called technician twice as aircon in the living room didn’t work. Service for repairs as well as calls for towels/ toiletries were prompt. Only 2 lifts for the 22 storey apartment block. Small swimming pool and 2 well equipped gyms, 1 of which is located at the hotel block. No towels provided for either or for the swimming pool. Lack of supervision and regulation on pool usage. Can see guests swimming with their T-shirts on and wearing slippers while walking or standing on the pool edge.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanuwar Dedy Setyawan, General Manager at Aston Batam Hotel & Residences
Responded 9 Oct 2022
Dear RKTH, Thanks for leaving us such a wonderful review, also great constructive feedback for us to improve, really appreciate your details review. We are thrilled that you loved your experience. Your review reaffirms the hard work we put in every day. So thanks for your words and we look forward to seeing you again. Best regards, Aston Management
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Overall service is very good. Friendly staff at the check in counter. The room is spacious and very clean. Toiletries could be improved especially for face & hand towels should be provided. Breakfast spread is pretty good but replenishment for finished food is slow. Restaurant staff promised to get the replenishment but didn't. Seems to forget who requested for the food as they looked blankly as they pass you over. Other then that the food variety is pretty good.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Batam P, General Manager at Aston Batam Hotel & Residences
Responded 31 Jan 2020
Dear Effandi, Thank you for making Aston Batam & Residences as your preferred choice and for your review. We are all happy to know that you have enjoyed your recent stay with us and looking forward to welcoming you back soon Yours sincerely
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We had stayed in this hotel for multiple times we even recommended some of our friends to stay in this hotel. However, this time we were very disappointed by the service and attitude of Yoni, the manager of the hotel and will not ever visit this hotel ever again.
We were served by Yoni, who provided us a really disappointing experience. We booked a 3 room apartment for 4D3N which cost us 3,200,429 per night. However, they only informed us that the 3 room apartment was not available only at point where we check in. As we have a kid with us, we decided to compromise for a 2 room apartment (2,288,000) + spare bed (400,000) which adds up to a total of 2,688,000.
We requested to be charged 2,688,000/day for the first day and willing to compromise with a 2 room apartment for the first day and shift to 3 room apartment for the other 2 days. However, they are unwilling to charge us the price for the 2 room apartment and continue to overcharge us the 3 room apartment price which cost us an additional 512,429.
According to Yoni, they are able to cancel our agoda booking and charge us through direct booking which will reflect the actual amount. However, they choose not to do that.
To make matters worse, they tried to bill us more by counteroffering us to cancel our 3 room apartment and charge us their 2 room apartment which cost 3,122,560/day (they called it the market rate then when we booked a few mths in advance) which doesnt include the spare bed which would cost us a total of 3,522,560 / day which is more than the cost of our 3 bedroom?
It's really disappointing how a big hotel chain like this handled the situation. Despite the fact that they overcharge us 512,429 due to the unavailability of their room, they want to overcharge us even more by asking us to cancel our Agoda booking and rebooking the 2 room apartment overcharging us even more by 2,503,680.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Batam P, General Manager at Aston Batam Hotel & Residences
Responded 30 Jan 2020
Dear Huiqinyay, Thank you for making Aston Batam & Residences as your preferred choice and for your review. We are all not happy to know that you haven't enjoyed your recent stay with us. Those unfavorable experience is supposed not to happen to any of our guests, especially when it is concerning about your experience and our services. We have brought your comments to our team for a serious improvement to ensure not happen in the future. Looking forward to serve you again and give you the best experience on your next stay with us. Yours sincerely
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This is not my first time staying here. Not the first time in Aston hotel chain either. All my other stay in Aston was absolutely amazing, in fact it was exceptional. But today my friends and myself got a nightmare when we checked-in into their 3 bedroom apartment. The room was ridiculously dirty, dusty, stinky and super greasy. There’s so many things that is wrong here. We booked the room for 5 people. When we came in, apart from it being so horrendous, there’s no utensils at all. Only plates, bowls and 2 drinking glasses. A room booked for five having two drinking glasses. No other basic cutleries. There were no drinking bottled water. The kitchen top was ultimately greasy. The floor was sticky. The remotes were either not working or no battery. And they were dead cockroaches under the bed. The room was definitely not cleaned beforehand. It was in a terrible state. We called the reception twice and only after 20 minutes, they came up to clean and to start putting all the cutleries and topping up the necessity bottled water and tea, coffee, sugar. Seriously? Even the staff while cleaning mentioned to the supervisor that this room was not to be given out but it clearly went to deaf ears. We appreciate his honesty. We were then moved to another room and of course that room was cleaned prior and topped up with the necessary stuffs. Hence we took it, given the state of the original room. This is definitely not the kind of standard Aston portrays over the web. Has Aston gone to be lazy or complacent? It sure did waste our time and short gateway with this unnecessary situation.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Batam PR, Marketing at Aston Batam Hotel & Residences
Responded 25 Dec 2023
Dear Guest, We deeply apologize for the disappointing experience during your recent stay at ASTON Batam. The issues you raised don't reflect our usual standards, and we're actively addressing them to prevent future lapses. Your feedback has been shared with our management for immediate improvement. We appreciate your understanding and hope for another chance to showcase the high service standards we aim to provide. If you have further concerns, please reach out to us directly. Warm regards, ASTON Batam Hotel Management.
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It was sparkly clean and there wasn't even an insects in it. The hotel was only a walking distance to indomart. Otherwise u need to Grab car to Nagoya Mall which cost only $2plus. Using Gojek is very convenient as the food will be delivered at the lobby.
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Batam P, General Manager at Aston Batam Hotel & Residences
Responded 16 Jan 2020
Dear Quest52776019455 Thank you for making Aston Batam & Residences as your preferred choice and for your review. We are all happy to know that you have enjoyed your recent stay with us and looking forward to welcoming you back soon Yours sincerely
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Arrived at 8pm, room wasn't ready. And didn't have room that we booked (king beds). When we heard there was a suspected covid-19 case on the 9th and 10th floor, we wanted to switch hotels. Suddenly the room we booked was ready. Very bad 4-star hotel.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanuwar Dedy Setyawan, General Manager at Aston Batam Hotel & Residences
Responded 13 Apr 2020
Dear TechSavvyTraveler, First of all, thank you for your review and we are sorry for the inconvenience caused. We would like to clarify your review of suspected COVID-19in Aston Batam Hotel and Residence. Up to now, happening all around the world, there are only the official health authorities to be allowed classified and announced a person are suspected COVID-19 on the specific location. In the past 3 months, we implementing a closed floor in turn regularly as a standard procedure to ensure our hotel meets the latest guidance from the WHO on hygiene and cleaning to prevent the COVID -19 outbreak. On the day of your arrival, it was turns of floor 8 and 9 to be closed. Our guest health and safety are the top utmost priority for Aston Batam Hotel and Residence. Likewise, In Aston Batam’s health and safety measures are designed to address a broad spectrum of viruses, including COVID-19. We hope that our clarification is to meet your expectations. Again, we are sorry for the inconvenience caused and we are looking forward to welcoming you back in the near future. Thank you for your attention. Regards, Yanuwar Dedy. S General Manager
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The hotel is very actractive, near from Nagoya Trade Centre, near from Jabal Arafah Mosque, Your staffs in reception and Resto are very friendly and helpful, may be I give you suggestion to add traditional food for breakfast such mie lender, roti prata, lupis etc. over all I really enyjoyed stay in your hotel and I will give my recommendation to my family or friend...thank you
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanuwar Dedy Setyawan, General Manager at Aston Batam Hotel & Residences
Responded 3 Mar 2021
Dear rufiputera, Thank you for making Aston Batam & Residences as your preferred choice and for your review. We are all happy to know that you have enjoyed your recent stay with us, your suggestion is very beneficial for our improvement, and looking forward to welcoming you back soon in the near future. Yours sincerely
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We stayed 4D3N on the 4th floor. Quite often when in Batam we stay at the Aston here because of the mattress. Never use other facilities such as the pool or gym because there is not enough time. All the staff are friendly, Wahyu from HK is very polite and very helpful.
There is also Ririn at the egg station who is friendly, as well as 1 trainee with short hair. The person who made me the iced latte was also a friendly person.
For advice, please contact the water in the room, the water always goes down even though the drain has been closed, then when cleaning the room, it is best to refill all the toiletries that have been used completely, such as Cutton buds and shower caps. Then it's best to make the name tags for staff and trainees clear so guests don't have to ask for their names when they want to leave a review here. I even ask and sometimes forget. Because I feel grateful when they are kind, smiling and friendly at breakfast.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just stayed at the Hotel [Nama Hotel] for [a number of days], and my experience was very satisfying. Its strategic location, close to [important location], facilitates access to various tourist attractions and the city centre. The room I booked was very clean and comfortable, with complete facilities such as: Free Wifi, AC, TV, minibar].
The hotel staff was very friendly and responsive. They are always ready to help me with any request with a polite and professional attitude. The breakfast is also varied, with delicious and high-quality food choices.
The pool is quite spacious and clean, suitable for relaxation. I also enjoy the spa area that offers refreshing body care.
The only thing that could be improved may be the hygiene of public areas that are slightly less alert in busy times, but overall, I feel very satisfied with the services and facilities offered.
I would recommend Hotel [Nama Hotel] to anyone looking for a comfortable and quality accommodation in [Hotel location]. I will definitely come back again if there is a chance.
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Automatically translated
Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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