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Banyan Tree Bintan

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Jl. Teluk Berembang Laguna, Bintan Regency, Riau Islands Province 29155 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2294)
360
Panoramas (65)
Room & Suite (784)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 57 hotels in Bintan Island
Location
Cleanliness
Service
Value
Travellers' Choice
Close to Singapore lies a sweep of brilliant Indonesian islands, the most spectacular of which are found in the Riau Archipelago. Bintan Island has long been one of the region's most popular destinations. Banyan Tree Bintan occupies 240 hectares on the sea front and is comprised of 72 villas modeled on traditional Balinese architecture, all beautifully located in virgin forest. Opt for the resort's oceanfront villas with jetpools built into their sun decks, or indulge yourself in the pool villas which have their own private infinity pools. Culinary variety is the name of the game with "Treetops" offering Indonesian cuisine in an air-conditioned or al fresco setting while the signature Saffron Restaurant serves Thai and South East Asian specialties. "The Cove," is modern and up-tempo; Mediterranean cuisine is prepared here to perfection. You can also dine in your own villa - simply order from the a la carte menu or make a selection from the BBQ dinners cooked in front of your eyes.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Infinity pool
Pool with view
Outdoor pool
Private pool
Yoga classes
Yoga room
Poolside bar
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Boating
Diving
Golf course
Hiking
Snorkelling
Water sport equipment rentals
Windsurfing
Bicycle tours
Fishing
Tennis court offsite
Walking tours
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Mosquito net
Newspaper
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Whirlpool bathtub
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Minibar
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Chinese, Indonesian, Japanese
2474Reviews45Q+A100Room tips
Traveller rating
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Popular mentions
Sylvi Mutiara wrote a review Sep 2021
278 contributions63 helpful votes
+1
Banyan Tree Bintan clearly is wonderful place for people who love peacefull surrounding and enjoy the spectacular view from the villa . First of all I would like to say thank you for Banyan Tree Bintan for the upgrade to Oceanview Infinity Pool Villa 2 Bedroom. Happy for that. Especially because we celebrate my husband birthday at thar day. Love the Spa. And thank you for Santi, my Spa therapist who make my body feel like refresh and very fresh after the spa treatment. Santi is very nice therapist. Love the special Dinner (Blue Moon Dinner). Thank you for Sudarsono with the great dinner decoration. We love the dinner decoration so much. And Sudarsono is very helpfull and friendly. Love the taste of food for Blue Moon Dinner. Very delicious. Thanks to Chef (unfortunately forgot to ask the chef name). We enjoyed sunset from our Villa. Very amazing sunset view. Love it. But, all the restaurant are closed in Banyan Tree (during pandemic). Hopefully the restaurant will be open soon. We will be back again to stay in Banyan Tree Bintan, for sure. Don't know when but hopefully all the restaurant and all the activities are open when we will be back again. And off course we hope Banyan Tree Bintan will upgrade our villa again 🙂. Last, thank you for Omas (FO) who always be nice and helpfull person for Us. Oh btw just remember the chef name. Thanks for Chef Luki for the delicious dinner food. See you again Banyan Tree Bintan.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: You should try the Spa and Blue Moon Dinner. Very reccommended. The oceanview infinity pool villa...
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1 Helpful vote
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Response from Puri A, Other at Banyan Tree Bintan
Responded 3 weeks ago
Dear sylvimutiara, Thank you for posting you experience at Banyan Tree Bintan. I am delighted to hear that we were able to exceed your expectations with our personalized service, the team is trying hard to anticipate our guests needs and provide individual experiences. Reading that we have achieved to create magical great mini vacation delights me and the team without end. We do look forward welcoming you back soon. Best Regards, Alpha Eldiansyah General Manager
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Nurwalia Mushandri Prihandini wrote a review Apr 2021
3 contributions
Best view at infinity pool villa, nice staff and super helpful, including their CS, Miss.Octa who helped me with my booking, but the food was just nice. The room is clean and comfy. I recommend to visit this place with your family and friends.
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Date of stay: April 2021Trip type: Travelled with friends
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Response from Puri A, Other at Banyan Tree Bintan
Responded 10 May 2021
Dear nurwaliamushandrip, Thank you for taking a moment to review your stay with us. It is great to read that you enjoyed your time here. We have shared your good word to Octa, and she is very happy. nurwaliamushandrip, we hope you can take provide us the honor of welcoming you back once the global challenges allow everyone to start retaking the normal activities to enjoy another wonderful Banyan Tree experience framed with the warmth of the Indonesian Hospitality. Until then, we all wish you the very best. Sincerely, Alpha Eldiansyah General Manager
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Nina Gouw wrote a review Jan 2021
Jakarta, Indonesia176 contributions42 helpful votes
Banyan Tree Bintan has changed a lot after closure due to pandemic covid-19. We booked our stay from 1-3 January and it was such a terrible experience. We will never come back. Rooms was not equipped with proper amenities (no bathrobes, no bedroom slippers, no laundry bags, floor was dirty with sands, no mini bar, and budget type of coffee & tea supplies. Only after I made very strong complaints they provided me with supplies that was meant to be in the room. Many food items were not available on the menu despite they claim almost full occupancy that weekend. Food presentation was poor, very unlike upmarket estaishment. The very last night we stayed, we ordered 2 items on room service. We ordered via Whatsapp (their preferred way of communication) and 20 minutes later I was told that one of the menu was not availble and they offered me an alternative. I agreed to that, but 25 minutes later the food only arrived 1 coz the other item was also not available. They argued that they tried to whatsapp me but I wasn’t replying. I am not too sure why they didn’t want to try the conventional phone that was available in the room and was used the day before by front office to contact me.
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Date of stay: January 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Puri A, Other at Banyan Tree Bintan
Responded 10 May 2021
Dear non_non8668, On behalf of all of us at Banyan Tree Bintan, I send you my sincerest apologies for not having provided you the high level of satisfaction that the vast majority of our guests have experienced over the years. It is regrettable to note that you left us with a less-than-satisfactory perception. You can be assured, however, that we have worked with the involved departments to address all your concerns. At the same time, we will continue doing our best services and facilities. We are taking take this experience to prevent a future impression such as yours, all for the greater good of our guests. Looking forward to your return visit. With best regards, Alpha Eldiansyah General Manager
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Ghinayadia wrote a review Dec 2020
1 contribution
Perfect choice to escape, with amazing view and friendly staff. The room was large and very clean, feel so comfortable. The location surrounded by beautiful beach,...unforgettable holiday for us, everyone was happy. Thank you Banyan Tree Bintan..!!
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
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Eufrasia wrote a review Nov 2020
5 contributions3 helpful votes
I've booked 5 Oceanview Infinity Pool Villa(2 Bedrooms). 1 of the villa is NOT according to the booking. We complained, because they gave us Oceanview Infinity Pool Villa (1 bedroom), which for the other room they SETTING it to looked like a bedroom, by combining 2 lazy chair to become a king size bed & covered the lazy chair matrass w/ bedsheet (which is not a five star & not comfy for sleep as it is very thin layer) & because I've paid for the 2 bedroom villa for all my booking. Just for your heads up for staying in Banyan tree Bintan, kindly check whether your ORGINAL booking is the same accordingly. Because what happened to my Original booking was, I've booked thru travel agency & paid for 5 villa's (2 bedrooms), but in Banyan reception after I've complaint & wanna checked my booking, they showed me different booking which 4 villas (2 bedrooms) & 1 villa (1 bedroom) which is not my original booking. It happened also to my other group of friends booking at the same time, they've booked for 3 villa's (2 bedrooms). 1 of the villa also been given 1 bedroom & lazy chair setting as bed. please just double check your villa! because the staff will said (each villa have different owner, that's why each villa's has a different style, which is ??? because as y'all know, Banyan tree is owned by 1 (banyan tree holdings). However, there's 1 good staff at taking care of us. Thank you & hope Banyan tree will improve the services.
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Date of stay: November 2020
Location
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Service
Room Tip: Lots of mosquitos, use the mosquitos repellant (provided). & dont put your food outdoor, the...
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Response from Puri A, Other at Banyan Tree Bintan
Responded 6 Dec 2020
Dear Frasia, Thank you for providing us your feedback. I believe there was a mis-communication on your booking with the travel agent. As for us we always give the villa as stated on the confirmation letter. Apology for the inconvenient has caused. Sincerely yours, Alpha Eldiansyah General Manager
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PRICE RANGE
US$362 - US$644 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree bintan hotel bintan, banyan tree hotel bintan, bintan banyan tree
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBintan RegencyBintan Island
NUMBER OF ROOMS
72
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Frequently Asked Questions about Banyan Tree Bintan
Which popular attractions are close to Banyan Tree Bintan?
Nearby attractions include Nirwana Beach Club (3.1 km), Banyan Tree Temple (0.09 km), and Lagoi Bay Lantern Park (3.9 km).
What are some of the property amenities at Banyan Tree Bintan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Banyan Tree Bintan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Bintan?
Guests can enjoy free breakfast, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Banyan Tree Bintan?
Yes, free parking is available to guests.
What are some restaurants close to Banyan Tree Bintan?
Conveniently located restaurants include Warung Yeah!, Saffron, and Treetops Restaurant Banyan Tree.
Are there opportunities to exercise at Banyan Tree Bintan?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Banyan Tree Bintan have an airport shuttle?
Yes, Banyan Tree Bintan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Bintan?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Bintan offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Banyan Tree Bintan?
The staff speaks multiple languages, including English, Chinese, Japanese, and Indonesian.