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Jl. Teluk Berembang Laguna, Bintan Regency, Riau Islands Province 29155 Indonesia
Lowest prices for your stay
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US$416
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Free cancellation until 04/02/23
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US$314
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Traveller (2584)
360
Panoramas (65)
Room & Suite (848)

About

#7 of 60 hotels in Bintan Island
Location
Cleanliness
Service
Value
Close to Singapore lies a sweep of brilliant Indonesian islands, the most spectacular of which are found in the Riau Archipelago. Bintan Island has long been one of the region's most popular destinations. Banyan Tree Bintan occupies 240 hectares on the sea front and is comprised of 72 villas modeled on traditional Balinese architecture, all beautifully located in virgin forest. Opt for the resort's oceanfront villas with jetpools built into their sun decks, or indulge yourself in the pool villas which have their own private infinity pools. Culinary variety is the name of the game with "Treetops" offering Indonesian cuisine in an air-conditioned or al fresco setting while the signature Saffron Restaurant serves Thai and South East Asian specialties. "The Cove," is modern and up-tempo; Mediterranean cuisine is prepared here to perfection. You can also dine in your own villa - simply order from the a la carte menu or make a selection from the BBQ dinners cooked in front of your eyes.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Infinity pool
Pool with view
Outdoor pool
Private pool
Yoga classes
Yoga room
Poolside bar
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Boating
Diving
Golf course
Hiking
Snorkelling
Water sport equipment rentals
Windsurfing
Bicycle tours
Fishing
Tennis court offsite
Walking tours
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Mosquito net
Newspaper
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Whirlpool bathtub
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Minibar
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Chinese, Indonesian, Japanese
2609Reviews46Q+A100Room tips
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Most Recent
Jiayi Yu wrote a review 26 Jan
2 contributions
The staff here are so friendly and make me feel very warm. The reception, servers of each restaurant and the therapist from spa all offer excellent service to me and my family. And the room is quite big.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lind K wrote a review 18 Jan
When the hotel found out it was my birthday, they went all out to celebrate it with me. ( I was even serenaded by the housekeeping team after dinner complete with flowers and cake). Truly a wonderful place that can make your special day even more special!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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fabrice755 wrote a review 7 Jan
Canton of Zug, Switzerland3 contributions2 helpful votes
Wonderful and very nice staff, marvellous food , peace and tranquility in a very dedicated spa. Lovely villa with beautiful pool and stunning sunsets , and a nice view over the immaculate 18holes gokf course. A memorable holiday.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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justinteo wrote a review 3 Jan
Singapore, Singapore2 contributions8 helpful votes
We booked the best and biggest suite they have, because I’ve always loved Banyan Tree properties, and I swear by them regardless of which property I stay at. Banyan Tree Bintan, however, changed my mind. And I am now extra cautious about the Banyan Tree branding, knowing that not all Banyan Tree are that good. And in fact some are pretty bad. Let’s get the elephant out of the room first – the property is old and pretty rundown. But that’s not the issue I have with it. I booked this property knowing the age of the property. It’s the service that we get, and this starts way before we checked in. My birthday, my wife’s birthday, and our wedding anniversary happens over 3 consecutive days. And we call this our triple celebration. And because it is the most important stay of the year, because we can only pick one place to celebrate instead of three places, we picked our most trusted Banyan Tree brand. We booked the biggest Suite they have – the 2 bedroom ocean villa with private pool, at about S$1300 per night, for two nights, spanning the three days. During reservations, I asked for a birthday cake on the night of my wife’s birthday, and another on the second night which is my birthday. They replied, that they can only give one complimentary cake, and the second one would be chargeable at $20. I thought that was quite calculative of them, but I think S$20 is small money to fuss over, so I let this rest. They asked for the words to appear on the cake, and I gave them my wife’s name. On the actual night of my wife’s birthday, there was no cake. I had to call the front desk to ask about it, then they sent one down, a generic one with no names. Clearly, they have forgotten about it. Even if reservations team didn’t convey this special occasion to the housekeeping/fnb, at least the front desk should notice it from our passports as we checked in. There were more issues relating to service – the buggy service that never arrived, fnb at the restaurants, and housekeeping that repeatedly knocked on our door for a good 10 minutes after they were done clearing other parts of the villa. Of course ultimately we had to wake up to either give them the tip or tell them to leave, before we can get back to sleep. I had wished they have the software (service and people) to make up for the hardware (aging property), but unfortunately it was a trip we didn’t enjoy, despite already booking the best villa category they have.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Until they refurbish and train their staff, don’t stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Puri Anomsari, Other at Banyan Tree Bintan
Responded 3 weeks ago
Dear justinteo, Thank you very much for choosing our brand and for taking time to share your constructive feedback regarding your recent stay with us. Please allow me to apologize for the inconveniences caused and the disappointment on all issues you have experienced. I have noted your comments and shared it with the department heads concern to ensure to prevent the recurrence of similar issue in the future, as well as we will address in our trainings and your feedback will be used as a point of reference. Unfortunately the natural and open Balinese style of our villas as well being in the middle of the rain-forest poses a challenge for the upkeep. Let me also assure you that we have a rigorous maintenance program and would like to extend my sincere apologies for not meeting your expectation. Meanwhile, happy to share that we will have our Villa Refurbishment by Mid of this year. justineteo, please rest assured that we are taking your review very seriously as this is not the standard that Banyan Tree strives to maintain. Once again, thank you for sharing your detailed feedback and we look forward to welcoming you back to Banyan Tree Bintan in the near future to enjoy our truly Banyan Tree experiences. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be a pleasure to personally welcome you back and have you witness the improvements made. Sincerely, Alpha Eldiansyah Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SGlady wrote a review 2 Jan
Singapore, Singapore200 contributions91 helpful votes
+1
Took a 1 hour ferry from Tanah Merah to Bintan, opt for the Emerald class. Get lounge access and priority in boarding/ disembarking. Contacted Banyan Tree to arrange for car pickup, had to pay IDR 175,000 per car per way. Ride to resort is 15 mins, 4 km away. Banyan Tree has all the exclusiveness and nice villas. Villas were old though, we had the ocean villa on the rock that comes with outdoor jacuzzi. However, the jacuzzi was dirty and had algae in it. As our villa was on the rocks, We could hear waves crashing onto the rocks, it’s loud but we could sleep. There were also millipedes falling from the roof due to old roofs, definitely needs to be renovated. We had a few falling onto our beds. We didn’t get bitten by any mosquitoes even though we are in the jungle. Plenty of insect repellent were provided. Toothbrushes, hair dryer were provided. Shampoo, conditioner and body wash too. Nice and clean towels too. They also provided beach slippers which I highly recommended to use if you are going to the beach. There’s tar on the beach which was washed up by the waves and I stain my feet and slippers. They were very difficult to remove and I had to throw away my slippers. Beds were comfy and there’s a large day bed and it could be converted into a bed by just laying bedsheets and pillows. Had to pay additional USD 121 per night. Not worth paying but we had 2 boys 8 and 5 years old. Bed size was around queen size and could fit both of them nicely. Resort staff were very friendly and warm. They remember our preference, our names and our schedule. Proper communication and very prompt service. Banyan Tree had 3 in house restaurants Thai, Mediterranean and Indonesia food. Each meal costing us around SGD $150 per meal for our family. We could also walk over to Cassia Bintan for western food. All restaurants have children menu available. There was also 24 hours room service. Their spa was one of the best we had, service was top notch and felt really relaxed. Paid Sgd $170 for 90 min massage. Definitely will return if they could fix the millipedes issue.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Pre-book spa and massage before arrival. Avoid walking on beach barefoot as there’s tar. Use...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Amit G wrote a review 1 Jan
Singapore, Singapore4 contributions5 helpful votes
+1
A top of the chart property with best of the views and facilities. The restaurants are out of the world and hospitality is par excellence. The spa experience was like an icing on the cake.. Will surely come back again. It’s a jewel which is very underrated and only an hour away from Singapore.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Book an emerald class for ferry from Singapore as its only $44 extra but the service is worth a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Savya R wrote a review 1 Jan
1 helpful vote
Very friendly and warm staff. Our stay was amazing. Catered to my kids food allergies. Amazing experience at spa to rejuvenate. Excellent golf course. Must try atv, kids would love it. Thank u to Sofyan, Yudi, and all the staff.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Soomin Lee wrote a review Dec 2022
1 contribution1 helpful vote
All places are romantic. Golf courses are so scenic. I have been totally satisfied with this resort. All staffs are very friendly with smile. Especially, Sofyan is so kind everytime we meet! Thanks a lot :)
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Matrix Math wrote a review Dec 2022
Singapore, Singapore57 contributions11 helpful votes
Property is old and run down. It is not well maintained. Many of the switches in my villa wasnt working. The chairs and sofa cushion look old and dirty. Make me wonder if there are bugs. We see several cockroaches inside the villa. The food at all the restaurants were expensive and below average. I would say this is a below 3 star hotel/villa. The only 5 star is the service staff and the spa.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: If you are looking for a 5 star resort experience, avoid this property.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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brenyeo wrote a review Dec 2022
Singapore50 contributions32 helpful votes
Resort staff are so accommodating and well-trained… even restaurant staff are all so observant of your needs. Would like to thank Mr Sofyan for his hospitality. There were also a couple of drivers whom I didn’t manage to get their names, who were really hospitable. I really like that we didn’t have to queue for custom clearance too. It’s my second visit and I’m quite sure there will be more.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$337 - US$569 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree bintan hotel bintan, banyan tree hotel bintan, bintan banyan tree
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBintan RegencyBintan Island
NUMBER OF ROOMS
72
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BANYAN TREE BINTAN: UPDATED 2023 Hotel Reviews, Price Comparison and 2,909 Photos (Bintan Island, Riau Islands) - Tripadvisor

Frequently Asked Questions about Banyan Tree Bintan
Which popular attractions are close to Banyan Tree Bintan?
Nearby attractions include D'Bintan Salon Day Spa (4.4 km), Nirwana Beach Club (3.1 km), and Banyan Tree Temple (0.09 km).
What are some of the property amenities at Banyan Tree Bintan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Banyan Tree Bintan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Bintan?
Guests can enjoy free breakfast, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Banyan Tree Bintan?
Yes, free parking is available to guests.
What are some restaurants close to Banyan Tree Bintan?
Conveniently located restaurants include Warung Yeah!, Saffron, and The Kelong Seafood Restaurant.
Are there opportunities to exercise at Banyan Tree Bintan?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Banyan Tree Bintan have an airport shuttle?
Yes, Banyan Tree Bintan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Banyan Tree Bintan have airport transportation?
Yes, Banyan Tree Bintan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Bintan?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Bintan offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.