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24/12/2017 25/12/2017
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    JW Marriott Hotel Medan

    Jl. Putri Hijau no. 10, Medan 20111, Indonesia
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    24/12/2017 25/12/2017
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    Traveller (765)
    Room & Suite (191)
    Dining (83)
    • Excellent55%
    • Very good34%
    • Average8%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    5.0 Star Hotel
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,041)
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    1 - 5 of 775 reviews

    Reviewed yesterday via mobile

    Everything at this Marriott is decent: location, rooms, gym, executive club, lobby. Staff is friendly. Lobby floor is a bit chaotic. Views are okay. Overall, nothing to write home about. A good night’s sleep, but perhaps lacking any real local charm.

    Thank FamSiam V
    Reviewed 3 days ago via mobile

    I stayed here for 2 weeks on business and I loved it. This was one of the best JWM I have stayed in. From the amazing service at breakfast ( the staff always knew where I was sitting to bring me my omelette and remembered...More

    Thank rals80
    Response from Management T, General Manager at JW Marriott Hotel MedanResponded 3 days ago

    Dear Ms Rals80, It's always been a pleasure to read your comment like yours in regards of recent stay with us. Thank you for spending two weeks with us, we are glad to have you here and happy to know that you really enjoyed your...More

    Reviewed 3 days ago

    I made a mistake in my booking and boy, did they delight in gloating that I was wrong. I wanted to book for two people, but ticked the wrong box. Therefore the room rate included breakfast for only one person. The smug and supercilious expression...More

    Thank Tom H
    Response from Management T, General Manager at JW Marriott Hotel MedanResponded 3 days ago

    Dear Mr Tom H, Thank you for coming back to our hotel and for sharing your positive impressions of the JW Marriott Medan, part due to the gracious hospitality you received from our associates and I am so pleased to learn that you had a...More

    Reviewed 1 week ago via mobile

    I Dont feel Marriott when I was stay there. Still confuse What time This hotel open for check in. My taxi arrive at 5.30pm But They Said the room Still Prepare. And then Mr Rully invite me to executive lounge for compliment. But RUTH one...More

    Thank daaronz
    Response from Management T, General Manager at JW Marriott Hotel MedanResponded 1 week ago

    Dear Mr Daaronz, Firstly, I wish to personally thank you for providing us feedback following your stay at JW Marriott Medan. I am sad to know that your check in experience was not perfect, please accept our sincere apology. As you know, we at the...More

    Reviewed 1 week ago via mobile

    My company was having events there on 29 november 2017. The event start with lunch at 12 pm. My customers already in the restaurant. The staff didn't allow them to enter the restaurant. The reason is: It is still 2 minutes before 12.00 pm yet....More

    1  Thank katherineadeline
    Response from Management T, General Manager at JW Marriott Hotel MedanResponded 1 week ago

    Dear Ms Katherine, Firstly, I would like to extend our greatest gratitude for choosing to dine in our restaurant and we thank you for showing care by sharing your feedback. As you know, we at the JW Marriott pride ourselves on the service we deliver...More

    Similar Hotel Deals
    See all 76 hotels in Medan
    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free Internet
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Airport Transportation
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Free Parking
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    • Price range
    • US$66 - US$130 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Medan
    • #1 Spa Hotel in Medan
    • #1 Business Hotel in Medan
    • #2 Family Hotel in Medan
    • Room types
    • Family Rooms ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 287
    • Reservation Options
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    • Location
    • Indonesia >
    • Sumatra >
    • North Sumatra >
    • Medan
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    Traveller (765)
    Room & Suite (191)
    Dining (83)
    Pool & Beach (39)
    Hotel & Grounds (413)
    Bathroom (67)
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    Ask a question
    Questions & Answers
    Serjio L
    5 March 2017|
    AnswerShow all 11 answers
    Response from PVK48 | Reviewed this property |
    The airport has a fast train which is 30 mins if you manage to time it well. Costs 100,000 IDR ($10). After 9.30pm next one is not til midnight. I had to get a bus to town which was $2 but took well over an hour. Can get a... More
    Vishnu V
    2 October 2016|
    AnswerShow all 5 answers
    Response from vanessaharahap | Reviewed this property |
    Yes i think so, but to more information please contact receptionist. Line: +61 4553333 😊
    20 May 2016|
    AnswerShow all 5 answers
    Response from Fluffyplo | Reviewed this property |
    It depends on what time do you arrive at the airport. If it is not in the rush hour (5pm - 7pm), then feel free to take Blue Bird Group Taxi from the airport to the hotel. It is more practical and might take approximately... More
    Room Tips
    "Medan is not a particularly attractive city. Therefore, whether you get a view or not is not important."
    Read review
    "High floor is recommended as you can have a good view of the surrounding area of Medan"
    Read review
    "Ask for a room on the 29th Floor. The views of Medan are stunning"
    Read review
    "Ask for back rooms n those away from the lifts as rooms not sound-proof, can heard footstep and voices."
    Read review
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