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JW Marriott Hotel Medan

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Traveller (889)
Room & Suite (323)
Dining (106)
Overview
  • Excellent56%
  • Very good33%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,151)
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858 results
Traveller rating
468
270
77
30
13
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468
270
77
30
13
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All reviewsthe executive loungeprime steakhousestar experiencebest hotel in townbusiness triplobby barhigh floorchinese restaurantrain showerbreakfast buffet isvisit medanf bcity viewswimming pool islake tobaspacious roomlocal food
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1 - 5 of 858 reviews
Reviewed 1 week ago via mobile

We stayed at the JW Marriott in Medan after spending a few days in Bukit Lawang trekking in the jungle. We were impressed with the hotel as soon as we walked in, as we were warmly greeted by the staff and found that the staff...More

2  Thank Philip724
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 6 days ago

Dear Mr Philip, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! We are absolutely delighted that you enjoyed your experience at JW Marriott Medan. Our staffs are doing their best to...More

Reviewed 2 weeks ago via mobile

JW Marriott is known for its signature hotels worldwide and when in Medan, you can only expect the best. Overall the rooms are nice and clean, but there are signs that its time for an update. But thats really no big issue. Restaurant is great...More

Thank Betawi_Boy
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 1 week ago

Dear Betawi Boy, On behalf of JW Marriott Hotel Medan, I’d like to sincerely express our appreciation for your wonderful comments regarding your stay at JW Marriott Hotel Medan. Thank you for staying with us, we are glad to know that you really enjoyed your time...More

Reviewed 2 weeks ago via mobile

great place to relax after a long stay in the jungle. staff is super friendly and helpful. massages and the bed are heaven. i stayed here several times and it was definitively always worth it. recommended for anyone who wants some time off from busy...More

Thank Beatrice E
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 2 weeks ago

Dear Ms Beatrice, Welcome back. What a great impression you have shared with us about your recent stay at JW Marriott Medan! We are absolutely delighted that you continuously enjoyed your experience at JW Marriott Medan. Our staffs are working hard each day to provide...More

Reviewed 2 weeks ago via mobile

Staff are incredibly offhand particularly in the restaurants Ridiculous to be treated poorly and then subject to 15% mandatory service chargw Food also poor and prices high Strange as service is usually good in Indonesia Better alternatives are available elsewhereMore

3  Thank pushkarini
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 2 weeks ago

Dear Pushkarini, Firstly, I would like to extend our greatest gratitude for your stay in our hotel and we thank you for showing care by sharing your feedback. Commit to JW Marriott service standards, guest satisfaction has been always one of our priorities and we...More

Reviewed 2 weeks ago

I have visited the hotel before as you can check my last review was about perfect. It was another relaxing stay but on the last two stays since my last review of this hotel, I found out that there were no more fresh juices being...More

Thank eelza72
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 2 weeks ago

Dear Ms Eelza72, Welcome Back! It was really great to welcome you back. Glad to learn that we've made your staying experience with us enjoyable. With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Room Service
Free Internet
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Wheelchair Access
Dry Cleaning
Laundry Service
Room Service
Airport Transportation
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Bar/Lounge
Outdoor pool
Details
Price range
US$64 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#1 Spa Hotel in Medan
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$64 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#1 Spa Hotel in Medan
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (889)
Room & Suite (323)
Dining (106)
Pool & Beach (39)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
wpchor
2 June 2018|
AnswerShow all 4 answers
Response from tHea_Mario | Reviewed this property |
the best option is to use the airport train. it costs about $8 . it takes about 45 minutes. the train departs every 1hour.
0
Votes
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dawnwyndham
21 March 2018|
AnswerShow all 11 answers
Response from tHea_Mario | Reviewed this property |
yes absolutely..welcome to Jw Marriot
1
Vote
Google Translation
Serjio L
5 March 2017|
AnswerShow all 12 answers
Response from PVK48 | Reviewed this property |
The airport has a fast train which is 30 mins if you manage to time it well. Costs 100,000 IDR ($10). After 9.30pm next one is not til midnight. I had to get a bus to town which was $2 but took well over an hour. Can get a... More
2
Votes
Room Tips
"Choose the corner room"
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"Pick top floors if possible"
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"High floor / pool view"
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"Higher floor rooms will give a good city view"
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