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JW Marriott Hotel Medan

1,077 reviews
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Traveller (826)
Room & Suite (283)
Dining (84)
Overview
  • Excellent56%
  • Very good33%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from JW Marriott Hotel Medan
Special Offer: Premium Room Offer
Hotel packages
Hotel deals
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,077)Write a Review
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11 - 15 of 802 reviews
Reviewed 3 weeks ago

In North America, Marriott is normally a solid choice. In Asia, it's like living in a palace, especially if it's the JW brand. I had my birthday during the stay, and the staff bent over backwards to make sure my stay was perfect. As a...More

Thank Vadim B
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 3 weeks ago

Dear Mr Vadim, Happy Birthday! Hope it is not too late to wish you one. What a wonderful impressions you have shared with TripAdvisor about your stay at JW Marriott Medan! I am humbled to hear all of the good reference throughout your stay with...More

Reviewed 3 weeks ago

Well I ever heard the rumors if local people do check in the receptionist will treats you not professional...This is just happening to me while I help check in for my GM & Deputy GM who stay here for 2 nights , the receptionist girl...More

Thank Ywij77
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 3 weeks ago

Dear Ms Ywij 77, Firstly, I wish to personally thank you for providing us feedback following your stay at JW Marriott Medan. While striving to accommodate all of the hotel guests’ request; including bed preference, however it can never be guaranteed 100% at all times....More

Reviewed 4 weeks ago via mobile

Early 2017, I decided to redeem my Marriott rewards point for 1 night in this property with checked in 31st Dec17, Since Checked-In I'd been treated like an usual guest (even you are a member and had checked in via mobile app, the front desk...More

Thank SusantoSu
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 4 weeks ago

Dear Mr Susanto Su, Firstly, I would like to extend our greatest gratitude for your loyalty and support to Marriott. We thank you for choosing to stay in JW Marriott Medan and for showing care by sharing your feedback. While striving to accommodate all of...More

A TripAdvisor Member
1
Reviewed 15 January 2018 via mobile

I was in JW Marriott Medan for 2 nights. It was very good. I’m Bahrul K. Hutagalung from room 2828. I would like to share my experienced stay in JW Marriott Medan. The receptionist Saut Purba warmly welcomed me when I checked in and explained...More

Thank A TripAdvisor Member
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 5 weeks ago

Dear Mr Bahrul, How wonderful it was to hear that you enjoyed your time in our hotel. It has been an honour for us to receive such a positive feedback. Thank you for recognizing our staffs who treated you as family. I know that they...More

Reviewed 13 January 2018

Hotel is the best in Medan, it's in the heart of the city, online taxi and regular taxi not hard to get, also this hotel provides free shuttle bus to one of the largest shopping malls in Medan, check in is effortless, ms Indah n...More

Thank quinjoe
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 15 January 2018

Dear Ms Quinjoe, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the good reference throughout your stay with us as a Marriott Reward Member! It is indeed one of the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Airport Transportation
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$68 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#5 Best Value Hotel in Medan
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$68 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#5 Best Value Hotel in Medan
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (826)
Room & Suite (283)
Dining (84)
Pool & Beach (37)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Serjio L
5 March 2017|
AnswerShow all 11 answers
Response from PVK48 | Reviewed this property |
The airport has a fast train which is 30 mins if you manage to time it well. Costs 100,000 IDR ($10). After 9.30pm next one is not til midnight. I had to get a bus to town which was $2 but took well over an hour. Can get a... More
2
Votes
Vishnu V
2 October 2016|
AnswerShow all 5 answers
Response from vanessaharahap | Reviewed this property |
Yes i think so, but to more information please contact receptionist. Line: +61 4553333 😊
0
Votes
Hudsonmccraw
20 May 2016|
AnswerShow all 5 answers
Response from Fluffyplo | Reviewed this property |
It depends on what time do you arrive at the airport. If it is not in the rush hour (5pm - 7pm), then feel free to take Blue Bird Group Taxi from the airport to the hotel. It is more practical and might take approximately... More
2
Votes
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Room Tips
"The higher the floor, the better. Medan is very noisy."
Read review
"ask for upgrade to executive deluxe"
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"Choose a higher room category"
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"Ask for a corner room. Bigger rooms with 180 view"
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