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JW Marriott Hotel Medan

JW MarriottUS$53*
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#1 of 71 Hotels in Medan
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$57*
US$53*
Great Deal
US$54*
US$54*
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JW Marriott Hotel Medan
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932 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Medan
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Showing 696: English reviews
Reviewed 2 weeks ago

The room is spacious and cleanliness is okay. Service and response was quick, check in and check out was fast and great. I got free internet from Marriott membership. It would be perfect, if they have airport pick-up&drop service. So far the nicest hotel in Medan city. Good value of money for Marriott hotel chain.

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Helpful?
Thank marytanzil
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Mary T, On behalf the whole JW Marriott Medan team, it was our pleasure to have you here with us. Glad to know that you enjoy a whole bunch of benefits such as free internet from Marriott Rewards, one of the award winning membership. We appreciate you taking time to share with us about your experience while at...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

I stayed at JW Marriot Medan for 2 days. The deluxe room was very good and clean. Breakfast was excellent, so many food to choose from. The location is also great, near to The Centrepoint Mall and they even have a free shuttle bus. The service was very good, especially the breakfast team. I didnt remember the staff's name but...

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Helpful?
Thank YunitaPurwitasari
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms YunitaPurwitasari, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Thank you...

Reviewed 4 weeks ago via mobile

medan Marriott is cheap compare other marriot. ..only no good is ..most of the restourant not in walking distance...unless u think 700 meter to merdeka walk is near...so far it is good...only the tobatransporter spoil my holiday...mafia transporter...

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Helpful?
Thank lourencechee
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms lourencechee, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for staying with us, we are glad to know that you enjoyed your time with us, especially with the pricing, service and facilities we are offering. Our hotel has some of the best restaurants in town like...

Reviewed 4 weeks ago via mobile

I am a frequent guest of Marriott and Marriott group associated hotels. I stay about 100 nights a year in hotels. Today I experienced the biggest insult trying to check into the JB Marriott Medan. It was the 3rd time I booked multiple nights but the first time my wife and I arrived by motorbike. We must have looked terrible...

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Helpful?
Thank Gerard B
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr. Gerard, Firstly, I would like to extend our greatest gratitude for your stay in our hotel and we thank you for showing care by sharing your feedback. As you know, we at the JW Marriott pride ourselves on the service we deliver and we have unfortunately fallen short of that goal this time. As we strive to make...

Nashville, Tennessee
Reviewed 4 weeks ago

Ok this is Marriott and you expect a certain level. Mostly this was good, and we can compare to the Surabaya Marriott we just visited. But the reception clerk confused our first and last name so internet would not connect. We had to call twice on the issue. Someone a previous guest had set the alarm at 4 am, not...

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Helpful?
Thank Fetustician
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Philippe J, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that most of the things was perfect. Also, Thank you very much for sharing your kind feedbacks, I apologized for any inconvenience cause and I'm glad to share that...

New Orleans, Louisiana
Reviewed 21 April 2017

OK, I understand that to claim that the JW Marriott is the most luxurious hotel in Medan, I would have had to stay at, or at least wander into, every other hotel in town. Similarly, to claim that the Taj Mahal is the most beautiful building in Agra, you’d have to see every other building there. However, I am quite...

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Helpful?
Thank Vincent M
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Vincent M, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such a detailed and...

Reviewed 15 April 2017 via mobile

On arriving I was impressed with the physic of the hotel. We arrived early, before the official check in time, but the room was already available, the reception staff was accommodating and professional in handling us checking in. Room looked nice. Spacious and roomy and professional indeed. A business hotel. Comfy and cosy. I love the bed linens and pillows....

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Helpful?
Thank Ida B
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Ida B, With great appreciation, I thank you for your kind and wonderful comments regarding our hotel room and facilities at JW Marriott Medan. It's always great to know that you enjoy being at the hotel and the check in was perfect. Despite of the concierge staff who was not up to your expectation, Thank you so much...

Reviewed 13 April 2017

Awesome room (I'm platinum and got upgraded!!) awesome executive lounge, awesome staff. Major rating hit on collect calling. The phones show collect calling to the US is available. I called the operator and they connected me. I had about a 30 minute call. I was charged full international rates for that call. I asked the hotel and they gave me...

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Helpful?
Thank adoyle71
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Adoyle71, Firstly, a big thank you for being a marriott member and thank you for staying in our hotel. We are always glad to upgrade our loyal Marriott Rewards members. Thank your for your feedback on the collect call issue, I believe one of my colleague's has contacted you to follow up on this matter. Aside from this...

Reviewed 8 April 2017

It looks simple from the front but inside was definitely 5-star all the way from the lovely rooms and comfortable bed to the great service and delicious breakfast. Definitely worth the money and you cannot find better in Medan!

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Helpful?
Thank Maze K
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Maze K, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for staying with us, we are glad to know that you enjoyed your time with us, especially with the services and facilities we are offering. Thank you for putting such a nice comment on TripAdvisor. We...

Reviewed 6 April 2017 via mobile

Being a crew we visit many hotels around the world but the experince I have received from j w marriot medan is on the best till date. It starred with giving us the room.keys in the bus while coming from the airport. This is a very very gesture as after such a long flight we really don't have the stamina...

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Helpful?
Thank PriyankaK1
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms PriyankaK1, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the good experiences throughout your stay with us. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! Thank you so much for recognizing our staffs. I...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Jade Chinese Restaurant
Jade Chinese Restaurant
Cuisines: Chinese, Asian
Marriott Cafe
Marriott Cafe
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jl. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $89 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Orbitz, Priceline, Marriott, Travelocity, Expedia, Cancelon, Cheap Tickets, TripOnline SA and HRS so you can book your JW Marriott Hotel Medan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#1 Spa Hotel in Medan
#2 Family Hotel in Medan
#5 Best Value Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
11 questions
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not use Quan Spa, overpriced and unlicensed masseuses”
backpackmania, 16 May 2017 | Read review
“Higher floor will be better.”
  • View from my room during sunset
  • Amenitiesset in the toilet are complete but the quality is average. Not a 5 star standard IMO.
  • My room was on 22nd floor
  • Bathtub and shower are separated. look at the glass man....^^
435juliusr, 10 May 2017 | Read review
“Higher floors offer great view of city”
Dungdang, 24 Mar 2017 | Read review
“High floors, facing the city”
  • Business King Room
681veran, 20 Mar 2017 | Read review
“29 is the highest floor level. Pool is small.”
  • Sunrise view from room
  • Dawn view from room
AntonWidodo, 8 Mar 2017 | Read review
5 of 5
JW Marriott
US$53* /night
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Hotels.comUS$54
Expedia.comUS$54
CancelonUS$57
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*Disclaimer
Prices are for 1 room, 2 adults
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