We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Hotel Medan

1,078 reviews
Save
Traveller (826)
Room & Suite (283)
Dining (84)
Overview
  • Excellent56%
  • Very good33%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from JW Marriott Hotel Medan
Special Offer: Premium Room Offer
Hotel packages
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,078)Write a Review
There are newer reviews for JW Marriott Hotel Medan
See the most recent reviews
Filter reviews
803 results
Traveller rating
431
259
73
30
10
Traveller type
Time of year
LanguageEnglish
More languages
431
259
73
30
10
Show reviews that mention
All reviewsthe executive loungeprime steakhouseinfinity poolstar experiencebest hotel in townlobby barhigh floorbusiness tripchinese restaurantbreakfast buffet isfive star hotelrain showervisited medanf bcity viewlake tobalocal food
FilterEnglish
Updating list...
201 - 205 of 803 reviews
Reviewed 24 October 2016 via mobile

i just stayed again, but from my stayed last time, not many improve, especially for staff, housekeeping staff not good attitude when i request towel and mineral water, please improve or this hotel will lose loyalty visitorMore

Thank Lucifer M
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 25 October 2016

Dear Mr Ernest S, Firstly, a big thank you for your loyalty and we thank you for sharing your feedback. As you know, we at the JW Marriott pride ourselves on the service we deliver and I am upset to hear we didn't meet the...More

Reviewed 24 October 2016 via mobile

this was my second visit here, and still like it just as much. Staff very friendly and welcoming, room large, comfortable and very clean, and great breakfast buffet, just what you need for a one night business stay.More

Thank jrandall2016
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 25 October 2016

Dear Mr/Ms jrandall2016, Firstly, thank you for coming back to JW Marriott Medan. We appreciate you taking time to share with us about your experience while at our hotel. It's always encouraging to know that our guest enjoyed their stay at JW Marriott Medan. I’m...More

Reviewed 23 October 2016

We stayed at this Hotel for one night. The service is excellent, the staff very professional and helpful. We chose a high floor (20th floor corner room)which gave us great and unhindered views of the city. Perhaps not well known is a shuttle service that...More

2  Thank Sowaran
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 24 October 2016

Dear Mr/Ms Sowaran, We appreciate you taking time to share with us about your experience while at our hotel. It's always encouraging to know that our guest enjoyed their stay at JW Marriott Medan. I’m glad that you experience the service level that we aspire...More

Reviewed 23 October 2016

I've stayed several times at this hotel for business and have only once had "less than memorable" stay, which, truth be told, was corrected upon returning home and contacting Marriott member-services. This time things were actually above normal, with particularly the restaurant staff going out...More

Thank Halldor S
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 24 October 2016

Dear Mr/Ms Halldor S, Firstly, thank you for coming back to JW Marriott Medan. We appreciate you taking time to share with us about your experience while at our hotel. It's always encouraging to know that our guest enjoyed their stay at JW Marriott Medan....More

Reviewed 19 October 2016 via mobile

Had an event there which required us to book around 40 rooms. They gave us 5 key-cards for rooms that were already occupied by other people. When I protest to the reception, he blamed me for giving my guests the wrong cards. Sign of "excellent"...More

Thank fisuka d
Response from Management T, General Manager at JW Marriott Hotel MedanResponded 21 October 2016

Dear Mr/Ms fisuka d, First, Thank you for choosing our hotel as the venue for your group, we appreciate you taking time to share with us your experience while at our hotel. At JW Marriott, we pride ourselves on delivering a memorable hotel experience to...More

View more reviews
PreviousNext
13940414243161
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Airport Transportation
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$68 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#6 Best Value Hotel in Medan
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$68 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#6 Best Value Hotel in Medan
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (826)
Room & Suite (283)
Dining (84)
Pool & Beach (37)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Serjio L
5 March 2017|
AnswerShow all 11 answers
Response from PVK48 | Reviewed this property |
The airport has a fast train which is 30 mins if you manage to time it well. Costs 100,000 IDR ($10). After 9.30pm next one is not til midnight. I had to get a bus to town which was $2 but took well over an hour. Can get a... More
2
Votes
Vishnu V
2 October 2016|
AnswerShow all 5 answers
Response from vanessaharahap | Reviewed this property |
Yes i think so, but to more information please contact receptionist. Line: +61 4553333 😊
0
Votes
Hudsonmccraw
20 May 2016|
AnswerShow all 5 answers
Response from Fluffyplo | Reviewed this property |
It depends on what time do you arrive at the airport. If it is not in the rush hour (5pm - 7pm), then feel free to take Blue Bird Group Taxi from the airport to the hotel. It is more practical and might take approximately... More
2
Votes
PreviousNext
1234
Room Tips
"The higher the floor, the better. Medan is very noisy."
Read review
"ask for upgrade to executive deluxe"
Read review
"Choose a higher room category"
Read review
"Ask for a corner room. Bigger rooms with 180 view"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing