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JW Marriott Hotel Medan

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#1 of 69 Hotels in Medan
Certificate of Excellence
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1 room 2 adults 0 children
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862 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Medan
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Showing 644: English reviews
Reviewed 7 November 2015 via mobile

I stayed for 3 nights here, first time in this hotel. The buffet does not meet the standard of other JW Marriott. The sofa condition in the guest rooms does not meet the standard too. They are old and certainly dirty. Carpet and even the bed linen is stained. More effort should be put into to uphold the Marriott hotel...

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Helpful?
1Thank Sam C
Management T, Manager at JW Marriott Hotel Medan, responded to this review

Dear SamC, Thank you for your feedback in regards to your recent stay at the JW Marriott Hotel Medan. We pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology, and rest assured that we will share your feedback with...

Reviewed 31 October 2015

More than 2 years since my last review, and stayed more than 10 times in the last 2 years, the hotel is really superb and maintained well. No complaints for the bedroom, clean, luxury and spacious, still best in Medan, only for me the pillows are a bit too soft. Breakfast also is very good, with so many options and...

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Helpful?
Thank sonnych j
Management T, Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Sonnych J Thank you so much for sharing once again your experience at JW Marriott Hotel Medan, and indeed delighted to read that you enjoyed our facilities and services provided by our dedicated team members. We value your comments and suggestions which are shared with all and look forward to welcome you back in a not too distant...

Kuala Lumpur
Reviewed 27 October 2015

We stayed here for two nights and was very very satisfied with the services. Checking IN and OUT was a breeze. The room was spacious, huge comfortable bed, great sized bathroom, very helpful and attentive Housekeeping staffs. We also enjoyed the infinity pool and if we had stayed longer, we'd definitely explored more. Free WiFi all over the hotel, and...

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Helpful?
Thank FHamzah
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms FHamzah Thank you for your review on Tripadvisor, We are very happy that your stay was up to your expectations and that you enjoyed our service and offering. We will definitely share your comments with our team. We look forward to your return in the no so distant future. Best Regards Gerald Moutte General Manager

Surabaya
Reviewed 26 October 2015

The room is big, the bathroom is also modern with a window wall between the room and the bathroom. The parking on the other hand is a bit off a hassle, because it's kinda narrow. It's near shopping mall and the train station also. Lots of great food nearby.

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Helpful?
Thank Ferdinand S
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Ferdinand Thank you for posting your review about our hotel. It was a pleasure to have you as our guest at the JW Marriott Medan and we are happy to read from your comments that you enjoy our property, especially our rooms. Your kind feedback is very much appreciated and we look forward to welcoming you back again...

Subang Jaya
Reviewed 16 October 2015 via mobile

It is really a fantastic place to stay if u are in Medan. The service there is absolutely friendly based on my opinion. If u ask me? I'll definitely go back there again 😀 Oh, not to mention, the room i was staying is really insanely crazily AWESOME!! Having breakfast is really great. There r foods that i enjoy eating....

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Helpful?
1Thank Brenda L
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Guest, Thank You for your Tripadvisor review. I am delighted to read that you had a wonderful stay with us. It will be our pleasure to have you stay with us on your next visit to Medan We are looking forward to welcoming you back soon Best Regards Gerald Moutte General Manager

Jakarta, Indonesia
Reviewed 16 October 2015

Stayed 1 night and couldn't fault this hotel; still the best hotel with quality in Medan. Greeted with smile upon entering the hotel lobby and quickly escorted to check-in counter. Checked-in was fast and quickly settled into a spacious non smoking room. The bed was extremely comfortable with clean duvet and comes with 40' Samsung LCD TV. It also has...

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Helpful?
Thank Majuw
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr /Mrs Majuw Thank you for your review on Tripadvisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. The complimentary Wifi is available in the public areas of the hotel. For rooms, it is available to all Marriott Reward Members. The registration is free and we encourage you...

JAKARTA
Reviewed 13 October 2015

We were invited to a wedding event held at this hotel and our host has arranged the booking for us. The JW Marriott is a 5-star hotel in Medan. Medan is not a big city and of course, despite the JW Marriott name, my expectation was “toned down” considerably. My minimum expectation was a clean room, with working amenities and...

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Helpful?
1Thank BENLEE123
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear BenLee123, Thank you for your feedback in regards to your recent stay at the JW Marriott Hotel Medan. We pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology, and rest assured that we will share your feedback with...

Sydney Australia
Reviewed 11 October 2015

This hotel is the place to stay and at the rate it goes for is good value for money. As others report the hotel is nice and comfortable with sizeable rooms larger than 40 sqm. Rooms however are starting to tire and is noticeable in the linen and finishes some of which are starting to come apart (like handles in...

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Helpful?
Thank Goochmaster
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Goochmaster Thank you for sharing your experience at the JW Marriott Medan and we are happy that you enjoy our property I took note of your comment about our maintenance, we will act accordingly and I apologize for the inconvenience. We look forward to welcoming you back again in the not too distant future. Gerald Moutte General Manager

Bangkok
Reviewed 11 October 2015

Mariott sets standards that are hard to beat, and everything here is perfect - almost. On the 29th floor of a Mariott I would expect total sound insulation. However, noise - not much, I admit - came in both from the window and the corridor. To be fair, I am extremely noise sensitive, so that might not be an issue...

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Helpful?
Thank garmic57
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Guest, Thank you for your review on Tripadvisor We are sincerely disappointed that we were not able to fully meet your expectations during your stay. Your comments are duly noted and I will personally make sure to review it with the team. I do hope you will take the opportunity to stay with us again when your plans bring...

Hoorn, The Netherlands
Reviewed 7 October 2015

This hotel is one of the best I have ever visited. Great atmosphere, great breakfast and very comfy rooms. We got an upgrade to exective which was more than pleasent. I would definately recommand this hotel to anybody who is looking for a nice hotel in the heart of Medan!

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Helpful?
Thank Justin D
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr. Justin D, Thank you for sharing your review on TripAdvisor. It is really nice to know that you had a good stay with us and that the team made your stay comfortable. We very much appreciate your recognition on the service as well as the overall hotel facilities and it was a pleasure to have you as our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jln. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $98 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Business Hotel in Medan
#1 Luxury Hotel in Medan
#1 Spa Hotel in Medan
#2 Family Hotel in Medan
#6 Best Value Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
 of 5 bubbles 591szew, 18 Jan 2017 | Read review
“Use bottled water for brushing teeth”
 of 5 bubbles jgnhts, 3 Jan 2017 | Read review
“The hotel staff will offer you every assistance, first class”
 of 5 bubbles NickHyam, 2 Jan 2017 | Read review
“high floor”
 of 5 bubbles e-funasan, 21 Nov 2016 | Read review
“nice room & great view”
 of 5 bubbles jakaumbaran, 3 Nov 2016 | Read review
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