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Hotel Santika Mataram Lombok

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Jln. Pejanggik No. 32, Mataram, Lombok 83126 Indonesia
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Traveller (297)
Room & Suite (80)
Dining (34)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 01/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Santika Mataram Lombok
Updated 01/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 75 hotels in Mataram
Location
Cleanliness
Service
Value
Hotel Santika Mataram is strategically located in the most prestigious central city, where the government offices and business buildings are there. Just 5 minutes to Mataram Mall shopping complex, other shopping area and the new icon of the city called Islamic Center building. The beautiful Sengigi Beach is just 15 minutes drive away. At Santika Hotels & Resorts we combine local traditions with a natural touch to bring our guests the very best in Indonesian hospitality. At Santika, you can always be sure of a warm welcome.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Car hire
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Modern
Languages Spoken
Indonesian

Location

Full view
49Car recommended
Grade: 49 out of 100
25Restaurantswithin 1 km
2Attractionswithin 1 km
306Reviews1Q+A40Room tips
Traveller rating
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  • 3
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tiemm wrote a review Jan 2021
21 contributions13 helpful votes
Had a great stay at the Santika. It’s a modern business hotel that thanks to its position can easily be used a central location to explore the island of Lombok. The interior is very modern and there’s a park right in front of the hotel. From the upper floor you can see the main mosque of Mataram which is illuminated at night and makes you feel like in the Arabian nights movie! The room was wide with a huge cozy bed and all amenities you’ll find in a modern hotel and a nice big bathtub for 2 :) We enjoyed so much the food menu from both the restaurant and the bar, a great mix of Indonesian, Asian and western cuisine and they also have a great choice of cakes. A big thanks goes to the staff that was super friendly and helpful with all our enquiries.
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Santika Mataram Lombok, Manajer Umum at Hotel Santika Mataram Lombok
Responded 10 Jan 2021
Dear Mr. Tiemm, Greetings from Hotel Santika Mataram-Lombok, Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us. We are much looking forward to welcome you back in the future visits. Thank you for choosing Hotel Santika Mataram - Lombok. Sincerelly, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jati Hutama wrote a review Nov 2020
Jakarta, Indonesia103 contributions13 helpful votes
Located in the heart of mataram, in front of the Sangkareang park. Even you can go to the famous local mataram food called Bebalung by walk. And if u want to take bus, the bus stop also in front of the hotel. The room was good and the service was excellent, they even offer to cut mangos that we bought outside the hotel. But mostly i loved the pool, it’s surrounded by couple of trees.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Santika Mataram Lombok, Manajer Umum at Hotel Santika Mataram Lombok
Responded 17 Nov 2020
Dear Mr. Jatihutama, First of all, we would like to thank you for spent your time to share your experience during your stay with us thru TripAdvisor.com. We glad that you are satisfied with our service and enjoy the city of Mataram. Your review is very detailed and will certainly be a reference for other guests to visit Mataram. Hopefully to serve you again on next visit to Mataram – Lombok. We wish you a very good of luck. Stay healthy, stay safety. Regards, //bhr/gm
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
oetami wrote a review Nov 2020
Indonesia164 contributions97 helpful votes
The Room is so clean, AC is cool, the Team are excellent, also the food in restaurant. The team are promt response. What makes me back and back again their hospitality and they knowing returning quest like me well. The easy booking and their facilities are perfect. I will back here soon.
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: pool view is better
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Santika Mataram Lombok, Manajer Umum at Hotel Santika Mataram Lombok
Responded 11 Nov 2020
Dear Mrs. Oetami, We're happy to heard that there was a rooms reservation for you and team, and staying with us again. All staff have prepared your arrival. And I'm sorry I was failed to mett you and I saw that you were very busy with your team. Thank you for writing a review on TripAdvisor, hopefully it will become a reference for other guests when they want to visit Lombok. Hopefully we can serve you again on the next visit. Stay healthy and always be successful. thank you Regards, Bahar/gm
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dodiek Permana wrote a review Mar 2020
1 contribution
friendly employees, strategic location of the hotel, guests are satisfied with all hotel facilities.the breakfast menu is so complete and delicious.I will be back again,thank you hotel santika mataram for all your services.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Santika Mataram Lombok, General Manager at Hotel Santika Mataram Lombok
Responded 1 Jul 2020
Dear Mr Dodiekp, Greeting form Hotel Santika Mataram. Hope this mail finds you well. We are sorry for the delay replying your review thru TripAdvisor. we faced the problem with our account and at the same time we facing COVID 19 diseases, makes this hotel temporary closed for three months. We glad that you enjoy your stay with us, thank you for the compliment of breakfast was a good and very strategic location. for your info, today July 1st, 2020. The Hotel Santika Mataram is re-opening again. Hope to serve you again next visit to Lombok. Keep healthy and stay safe. regards, Baharuddin Adam General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mank Artha wrote a review Mar 2020
5 contributions
+1
one of the hotels that still exists and is able to compete with other hotels, by prioritizing the quality of service and comfort for guests. very recommended for out-of-town guests who want to go to Lombok to take a vacation or to have a meeting, can stop by and be able to enjoy every special event that is held
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Santika Mataram Lombok, General Manager at Hotel Santika Mataram Lombok
Responded 1 Jul 2020
Greeting from Hotel Santika Mataram. Dear Mr Curious544944, We would like to sorry for the delay replying your review thru TripAdvisor. We faced the problem with our account and at the same time we facing COVID 19 diseases, makes this hotel temporary closed for three months. and today, we succeed to re-opening again. We glad that you enjoy your stay with us, thank you for the compliment of our services. Hope to serve you again next visit to Lombok. Stay healthy and stay safe. Regards, Baharuddin Adam General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lombok Friendly wrote a review Mar 2020
Lombok, Indonesia761 contributions2181 helpful votes
+1
Situated in the heart of Lombok's capital, Mataram, Hotel Santika Mataram offers not only wide option of meeting rooms for your business ,but also selections of nice and comfortable hotel rooms that'll make you feel at home. And not just that. Hotel Santika Mataram also facilitated with a gorgeous restaurant opens 24 hours, a gym and a nice swimming pool. What to do and see nearby? Too many. What do you up to? Beaches within 15 - 30 minutes drive. Culture? Cultural sites are within 5 - 15 minutes drive. Nature? There are plenty of nice waterfalls within 40 minutes to an hour drive. Architectures? The iconic Islamic center and Kota Tua Ampenan are in the neighborhood. My recent stay at Hotel Santika Mataram was truly memorable. The room was quite spacious with nice and comfy bed, clean bathroom with rain shower and fully equipped with toiletries. The staffs here are surely one of the main reasons why Santika Hotel is the perfect place to stay. From the moment we arrived at the hotel to the day we leave. They are very kind, friendly and very helpful. There is nothing that we do not love during our stay. Definitely gonna come back again.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
76 Helpful votes1 Save1 Repost
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Response from Santika Mataram Lombok, General Manager at Hotel Santika Mataram Lombok
Responded 1 Jul 2020
Dear Lombok Friendly Guide, Thank you for spent your time to drop us a good rating and very positive compliment for our hotel. We glad that you & your guest was enjoyed our services and facilities during your trip to Mataram - Lombok. Hopefully to serve you again on the next visit to Lombok. We wish you the best of luck always. regards, Baharuddin Adam
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bagus Perbawa wrote a review Feb 2020
Denpasar, Indonesia643 contributions91 helpful votes
+1
Mataram is pretty small town anyway and everywhere is (for me) within walking distance but still, this hotel is great in terms of location, can jog in the morning to the Epicentrum mall. Big spacious room, good bathroom, good breakfast selection. Pool is OK, well I prefer bigger size but it is what it is. Gym - well its enough. Stayed for 3 nights and would come back again in the future.
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Date of stay: December 2019
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Hotel Santika Mataram, General Manager at Hotel Santika Mataram Lombok
Responded 2 Mar 2020
Greeting From Hotel Santika Mataram. Dear Bawa167799, Thank you for staying at Hotel Santika Mataram – Lombok and for writing your stay experience at www.tripadvisor.com. We are happy to hear that you have enjoyed your stay, enjoy the town so much, an thank you for positive review of our location, room, breakfast, pool and gym. We hope to see you back at our hotel on your next visit to Lombok. Until then, we wish you the best of luck! Best Regards, //bhr/gm Management of Hotel Santika Mataram
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
josep a wrote a review Jan 2020
Jakarta, Indonesia65 contributions6 helpful votes
The hotel location is in the center of Mataram near to the government office. And in front of mataram “alun alun”. The room and layout are typically The same for Santika hotel anywhere. The pool also nice and simple, breakfast with many option and with traditional local food.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hsmtr, General Manager at Hotel Santika Mataram Lombok
Responded 5 Jan 2020
Dear Valuable Guest "cakung" Greeting from Hotel Santika Mataram Assalamualaikum wr.wb First of all, we would like to thank you for spent your time to share your experience during your stay with us. We glad that you enjoy your stay at Hotel Santika Mataram. Thank you for rating and very positive review regarding location, city park, room, pool and breakfast. We hope to serve you again on the next visit to Lombok. We wish you the best of luck always. Happy New Year 2020 Best Regards, //bhr/gm
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
oetami wrote a review Oct 2019
Indonesia164 contributions97 helpful votes
I like staying at this hotel, while the team here are promt respond. They know me well and also knowing my preference. The room is so clean, the internet connection is excellent, the food is tasty especially the traditional food. General Manager here and also his team are very friedly, and helping me so much . I will back here again.
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Date of stay: October 2019
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: pool vies is better
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from hsmtr, General Manager at Hotel Santika Mataram Lombok
Responded 14 Oct 2019
Greeting from Hotel Santika Mataram. Dear dr. Oetami, Thank you for being loyal customer of Santika Indonesia. It's nice to see you back in Lombok. We are happy to provide the best servants for you. Thank you for spent your valuable time to gave a very high rating, as well as a very pleasing compliment through TripAdvisor's. Hopefully, we could serve you again in the next visit to Lombok. We wish you the best of luck and success always for Ms. Oetami Best Regards, B.A / GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CoralDreamer wrote a review Sep 2019
Jakarta, Indonesia762 contributions60 helpful votes
+1
I stayed here for 2 nights and glad with the size of the room. The hotel is in front of a park. The breakfast was unimpressive. The internet connection was awful. They asked for my phone number so they can send the password. It didn't work. They then asked for my email address, it didn't work. But the staff is friendly and the venue is downtown and perfect if you want to meet with government officials. Pool was available next to the restaurant. Even if I want to swim, I won't feel comfortable with people staring.
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Date of stay: September 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hsmtr, Manager at Hotel Santika Mataram Lombok
Responded 8 Sep 2019
Greetings from Hotel Santika Mataram! Dear Valuable gust "coraldreamer" First of all, we would like to thank you for stay at Hotel Santika Mataram and Thank you for spent your time to share your experience through TripAdvisor. We are happy to get detailed reviews from you. Thank you for giving a positive review about the room size, location, friendly and helpful staff. however, we will try the best could be improved such as breakfast and the internet. We served the Indonesian breakfast concept by presenting Nusantara food, of course, there are still many opportunities to be better. For the internet, we currently use a WiFi management system. All guests will be registered through the system by logging in using an email or phone number. This registration is enough only once and you get free wifi in all Santika hotels in Indonesia. This system is quite good because it will make it easier for our guests, but the initial registration is quite a lot of negative reviews about this, so we need improvement so that registration is easier. Thank you for providing outstanding input, hopefully, we can serve you again on our next visit. Always success for you. Regards, //bhr/gm
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$33 - US$37 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaWest Nusa TenggaraLombokMataram
NUMBER OF ROOMS
123
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Frequently Asked Questions about Hotel Santika Mataram Lombok
Which popular attractions are close to Hotel Santika Mataram Lombok?
Nearby attractions include Islamic Center Mosque (0.7 km), Kawangan Waterfall (0.2 km), and Gili Trawangan (1.1 km).
What are some of the property amenities at Hotel Santika Mataram Lombok?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Hotel Santika Mataram Lombok?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Santika Mataram Lombok?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Santika Mataram Lombok?
Conveniently located restaurants include Rock Gilis Coffee, Warung Taliwang Moerad, and 69 Bar Kuta.
Are there opportunities to exercise at Hotel Santika Mataram Lombok?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Santika Mataram Lombok have airport transportation?
Yes, Hotel Santika Mataram Lombok offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Santika Mataram Lombok?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Santika Mataram Lombok offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Santika Mataram Lombok?
Many travellers enjoy visiting Loang Baloq Cemetery (4.9 km) and Mayura Park (2.8 km).
Is Hotel Santika Mataram Lombok accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.