Golden Palace Hotel Lombok

Golden Palace Hotel Lombok

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President Suite Room
Room & Suite (79)
Golden Palace Hotel Lombok
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About

5.0
#1 of 34 hotels in Mataram
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.9 of 5 bubbles
Value
Built in 2014, Golden Palace Hotel Lombok is a distinct addition to Cakranegara and a smart choice for travelers. The excitement of the city center is only 0.2 Km away. With its convenient location, the hotel offers easy access to the city's must-see destinations. The facilities and services provided by Golden Palace Hotel Lombok ensures a pleasant stay for guests. For the comfort and convenience of guests, the hotel offers dry cleaning, meeting facilities, car park, concierge, 24-hour front desk. All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Golden Palace Hotel Lombok.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Bicycle rental
Karaoke
Kids stay free
Wifi
Fitness / spa changing rooms
Personal trainer
Sauna
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fence around pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Great View
Languages Spoken
English, Indonesian

Location

Jl. Sriwijaya no. 38, Mataram, Lombok 83238 Indonesia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 61 out of 100
61
Lombok Intl Airport
24.9 km
See all flights
1,461Review10Q+A26Room tips
Traveller rating
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Detailed Reviews
Matthew wrote a review Mar 2023
Hotel's Favourite
5.0 of 5 bubbles
***UPDATED***

I reviewed this hotel 3 years ago before COVID-19 struck the world so I had no idea what to expect on my return. My original review is still the most accurate description. What can I say about staying here…The staff is friendly and accommodating (I am always greeted by Windy who is one of the best specialists there). The food is delicious and well prepared. My room was clean and well maintained. I had transport anywhere I needed to go through the services provided through Pak Noel and NY Trans tours in the lobby of the hotel. The spa is great and very professional and all of the staff (especially Tian) does a great job helping you to feel your best. I was even greater by the new head of Customer Relations, MellyBaiq…who has done an outstanding job with the entire hotel’s customer service care. If you are heading to Lombok, Golden Palace will do their best to meet all of your travel needs. I called the hotel Perfect before and that rating still stands…this is the PERFECT place to stay!!!!!
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Make sure and try the breakfast…one of the best parts of staying there for me…
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andi F wrote a review Mar 2020
5.0 of 5 bubbles
Golden Palace Hotel Lombok embodies four star comfort and first class service with conveniently located in the heart of Mataram city. Situated in the center of Mataram business, shopping district, and entertaintment. Golden Palace Hotel Lombok offers guest all the luxuries and comfort, take time to relax in the gymnasium, infinity edge swimming pool or simply let the therapist pamper in the wellness spa. Golden Palace Hotel Lombok has 12th floor with three guest elevator, covered and secure parking bays, the 198 luxurious appointed rooms with five type of rooms and five food & beverage outlet. This highest Hotel in Mataram Lombok has Roof Top Garden which located in Top of the building offers an awesome view and skylounge with four karaoke rooms at 11th floor that provide an exquisite and contemporary lounging experience.
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Palace Hotel Lombok, Other at Golden Palace Hotel Lombok
Responded 5 Mar 2020
Dear Mr. / Mrs. Andiesal, Warmest Greeting from Golden Palace Hotel Lombok.. We were delighted to be your chosen hotel during your stayed in Lombok. It has been our pleasure to served you. We feel grateful for all your comments regarding our service and property. Golden Palace Hotel Lombok will be delighted to serve you as a special guest. We are looking forward to have another opportunity to welcoming you. Thank you for staying with us.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matthew wrote a review Oct 2021
5.0 of 5 bubbles
After having visited the Golden Palace hotel many times in the past I can say confidently this is the best place to stay in all of Lombok. The quality of service, the hotel staff, the food and the amazing accommodations all combine to provide the most wonderful experience for your holiday. My suite was by far one of the nicest rooms I have ever stayed in and the combination of luxury and Indonesian culture just makes it the ideal place to spend you holiday. It is close enough to all locations you need to get to and transport is never an issue with quality transport and guided tours offered through the hotel. There is no doubt in my mind you will enjoy your trip to this amazing hotel!!!!!
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Date of stay: July 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eka A wrote a review Feb 2023
Beijing, China
2.0 of 5 bubbles
I am hardly can find anything positive about this hotel.

Booked this hotel via trip.com and was quite surprise to find anything positive about the hotel. Location wise is a so so location, some said plenty of food choices nearby but not really. Hotel room facility is super basic with low quality, the room corridor is dark which did not offer good impression. Bathroom? I don't even want to think about it.

I tried to book the car rental from the front desk staff at check-in however seems they have no good knowledge about the prices and told me that someone will contact me in my room but it never happened.

will I be back to this hotel again? No way!
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mobile90717 wrote a review Sept 2021
5.0 of 5 bubbles
Stay semalam sebelum bertolak ke Bali. Nice hotel for business trip with great cleanliness. Pesan menu room service oxtail soup untuk dinner and it was satisfying. Saran, di buffet breakfast sebaiknya ada yoghurt untuk dressing buah.
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Palace Hotel Lombok, Manajer Umum at Golden Palace Hotel Lombok
Responded 12 Feb 2022
Kepada yang terhormat Mobile, Salam Hangat dari Golden palace Hotel Lombok.. Sungguh menyenangkan melayani Anda.. Atas nama seluruh tim hotel, kami ingin mengucapkan terima kasih telah berbagi pengalaman Anda yang paling berkesan bersama kami selama Anda tinggal di Golden palace Hotel Lombok. Kami selalu bersemangat untuk mendengar ulasan positif, terutama jika itu datang dari mereka yang paling berarti – yaitu Anda. Ulasan Anda telah dibagikan dengan tim hotel sebagai cara penting untuk memahami bagaimana kami dapat terus memberikan pengalaman yang luar biasa. Kami sangat menghargai Anda meluangkan waktu untuk membagikan ulasan Anda. Kami tunggu kedatangan Anda kembali. Semoga hari Anda menyenangkan! Salam Hangat, General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andriyani Robinson wrote a review Jul 2022
5.0 of 5 bubbles
Such a nice stay at this hotel after a long day exploring the island, very comfy bed and clean room, also “Ayam Serabut” at the breakfast was really nice, oh yeah my husband aslo loves the steak and pizza.
The front office staff “Anggi” was really friendly, polite, and very helpful, she gave us clear information, arranged us taxi, and help us a lot due to our stay. We really recommended this hotel, we’ll be back in the future again for sure Xx
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Palace Hotel Lombok, Manajer Umum at Golden Palace Hotel Lombok
Responded 13 Jul 2022
Dear Mrs. Andriyan, Thank you very much for your feedback as it helps us to improve our service. We hope you enjoyed your stay with us and you were please with our service. Also we hope you will choose Golden Palace Hotel again for you next visit to Lombok. We welcome you to frequently visit our website to view new special offers and events. Regards, General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Erix wrote a review Jul 2020
Bali, Indonesia
4.0 of 5 bubbles
Staff friendly and helpful, room clean, AC cold, good location. Just the shower water is set at 35 degrees, sorry but that’s frustrating. Food from the restaurant was bland/no taste, looked great but when eating it was tasteless. If I came back to Lombok I would try a different hotel.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Palace Hotel Lombok, Other at Golden Palace Hotel Lombok
Responded 17 Sept 2020
Dear Mr. / Mrs. fair-standard, Warmest Greeting from Golden Palace Hotel Lombok.. We were delighted to be your chosen hotel during your stayed in Lombok. It has been our pleasure to served you. We feel grateful for all your comments regarding our service and property. Golden Palace Hotel Lombok will be delighted to serve you as a special guest. We are looking forward to have another opportunity to welcoming you. Thank you for staying with us.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Richard D.S. wrote a review Mar 2022
5.0 of 5 bubbles
Super clean room, nice food and feels like living as a king...i highly recommend as accomodations destination when do business travel in lombok. Complete facility with nice pool even ther is no lap pool but at least can refresh and recharge your body
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Palace Hotel Lombok, Manajer Umum at Golden Palace Hotel Lombok
Responded 1 Apr 2022
Kepada yang terhormat Rithie, Salam Hangat dari Golden palace Hotel Lombok.. Sungguh menyenangkan melayani Anda.. Atas nama seluruh tim hotel, kami ingin mengucapkan terima kasih telah berbagi pengalaman Anda yang paling berkesan bersama kami selama Anda tinggal di Golden palace Hotel Lombok. Kami selalu bersemangat untuk mendengar ulasan positif, terutama jika itu datang dari mereka yang paling berarti – yaitu Anda. Ulasan Anda telah dibagikan dengan tim hotel sebagai cara penting untuk memahami bagaimana kami dapat terus memberikan pengalaman yang luar biasa. Kami sangat menghargai Anda meluangkan waktu untuk membagikan ulasan Anda. Kami tunggu kedatangan Anda kembali. Semoga hari Anda menyenangkan! Salam Hangat, General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FIFIT_AK wrote a review Nov 2023
Bengkulu, Indonesia
5.0 of 5 bubbles
Great hotel experience. The staff was friendly and attentive, rooms were clean and comfortable. The location was convenient with easy access to nearby attractions. Overall, wonderful stay. The hotel's location was a major plus, offering easy access to popular attractions and dining options.
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: I highly recommend this hotel to anyone seeking a top notch hospitality experience .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Palace Hotel Lombok, General Manager at Golden Palace Hotel Lombok
Responded 25 Nov 2023
Kepada yang terhormat, Bapak/Ibu FIFIT_AK Salam Hangat dari Golden palace Hotel Lombok  Sungguh menyenangkan melayani Anda. Atas nama seluruh tim hotel, kami ingin mengucapkan terima kasih telah berbagi pengalaman Anda yang paling berkesan bersama kami selama tinggal di Golden palace Hotel Lombok. Kami selalu bersemangat untuk mendengar ulasan positif, terutama jika itu datang dari mereka yang paling berarti – yaitu Anda. Ulasan Anda telah dibagikan dengan tim hotel sebagai cara penting untuk memahami bagaimana kami dapat terus memberikan pengalaman yang luar biasa. Kami sangat menghargai Anda meluangkan waktu untuk membagikan ulasan. Kami tunggu kedatangan Anda kembali. Semoga hari Anda menyenangkan!  Salam Hangat, General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Siti H wrote a review Oct 2023
5.0 of 5 bubbles
Its a great service and delicious food, good for busisness or holiday
Everything we need they served with a good quality.
Clean and sanitize room everyday.
They always make sure we enjoyed our trip
And the best point they're in a good location.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Golden Palace Hotel Lombok, General Manager at Golden Palace Hotel Lombok
Responded 9 Oct 2023
Dear Mr/Mrs. 523sitih Warmest Greetings from Golden palace Hotel Lombok  It has been a pleasure serving you. On behalf of the entire hotel team, we would like to thank you for sharing your most memorable experience with us during your stay at Golden palace Hotel Lombok. We are always excited to hear positive reviews, especially when they come from those who matter most - You. Your review has been shared with the hotel team as an important way to understand how we can continue to deliver an exceptional experience. We really appreciate you taking the time to share your review. We look forward to welcoming you back. Have a great day!  Warmest Regards, General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kameliah M asked a question Jan 2018
Jakarta, Indonesia22 contributions1 helpful vote
How much for extra bed?
Answer from Supriyono
Madiun, Indonesia7 contributions
I am not sure about that....I got room rate IDR 550,000 or around 46 UD $ included breakfast for deluxe king bed room/ night
Kaz033 asked a question Jul 2017
Christchurch, New Zealand19 contributions6 helpful votes
Hi wld be able to hv an extra bed in room and how much
Surabaya, Indonesia5 contributions
I think it is possible since the room is spacy. It is better for you to contact the hotel for the price and details
Answer from Golden Palace
Mataram, Indonesia
Dear Mr. Aqeelabadi, Warmest Greetings from Golden Palace Hotel Lombok. . . Thank you for your question. Officially we don't have tour agent office in hotel but we already have cooperation with some tour agent. We can help you to arrange tour around Lombok dan Gili. Please email us directly for detail information. We are waiting for welcoming you.
Answer from Golden Palace
Mataram, Indonesia
Dear Mr. Israamkur. Warmest Greeting from Golden Palace Hotel. . . Thank you for your question, it is about a 45 minutes until 1 hour (18 miles) car ride from airport to our hotel. The cost is around $20. Distance from our hotel to Kayangan Harbour is 2 hour car ride (47 miles) and cost is around $45. We look forward to welcoming you soon!
Answer from Golden Palace
Mataram, Indonesia
Hello Ibu Dhinie, Salam Hangat dari Golden Palace Hotel Lombok. Terimakasih telah meluangkan waktu untuk memberikan komentar terhadap hotel kami. Semoga pelayanan kami memuaskan selama Ibu menginap di hotel kami. Kami berharap Ibu bisa kembali menginap di Golden Palace Hotel Lombok. Terimakasih.
wayan wrote a tip Apr 2024
Bali, Indonesia1 contribution
5.0 of 5 bubbles
"come to golden palace, ITS nice hotel"
Read full review
Vacation64879013833 wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Lot of discount, very nice hotel👍"
Read full review
FIFIT_AK wrote a tip Nov 2023
Bengkulu, Indonesia19 contributions12 helpful votes
5.0 of 5 bubbles
"I highly recommend this hotel to anyone seeking a top notch hospitality experience . "
Read full review
Matthew wrote a tip Mar 2023
12 contributions8 helpful votes
5.0 of 5 bubbles
"Make sure and try the breakfast…one of the best parts of staying there for me…"
Read full review
Fika wrote a tip Mar 2023
Jakarta, Indonesia7 contributions6 helpful votes
5.0 of 5 bubbles
"The room is clean and comfortable."
Read full review
Not the right property for you?
There are more places to choose from in the Mataram area.
PRICE RANGE
S$40 - S$58 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaWest Nusa TenggaraLombokMataram
NUMBER OF ROOMS
198
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GOLDEN PALACE HOTEL LOMBOK (S̶$̶5̶7̶) S$49: UPDATED 2024 Reviews, Price Comparison and 838 Photos (Mataram) - Tripadvisor

Frequently Asked Questions about Golden Palace Hotel Lombok
Which popular attractions are close to Golden Palace Hotel Lombok?
Nearby attractions include Lingsar Temple (0.6 km), Mataram Mall (0.8 km), and The Plaza Karaoke & Lounge (1.1 km).
What are some of the property amenities at Golden Palace Hotel Lombok?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Golden Palace Hotel Lombok?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Golden Palace Hotel Lombok?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Golden Palace Hotel Lombok?
Yes, free parking is available to guests.
What are some restaurants close to Golden Palace Hotel Lombok?
Conveniently located restaurants include Begibung Cafe, Maktal Coffee Bar, and Seafood Ikan Bakar 99.
Are there opportunities to exercise at Golden Palace Hotel Lombok?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Golden Palace Hotel Lombok have airport transportation?
Yes, Golden Palace Hotel Lombok offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Golden Palace Hotel Lombok?
Yes, dry cleaning and laundry service are offered to guests.
Does Golden Palace Hotel Lombok offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Golden Palace Hotel Lombok?
The staff speaks multiple languages, including English and Indonesian.
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