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Traveller (51)
Room & Suite (34)
Dining (6)
Overview
  • Excellent79%
  • Very good18%
  • Average3%
  • Poor0%
  • Terrible0%
Travellers talk about
“second floor”(17 reviews)
“b b”(18 reviews)
“carlsbad caverns”(27 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Wheelchair Access
2 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (148)
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148 results
Traveller rating
115
28
5
0
0
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LanguageEnglish
115
28
5
0
0
Show reviews that mention
All reviewssecond floorb bcarlsbad cavernsan older buildingoatmealspent one night hererooms are beautifully decoratedroof patiotwo flights of stairshealth clubwe ate breakfastwasher dryerwonderful stayboutique hoteldecent hotelcomfy bedthe breakfast area
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1 - 5 of 148 reviews
Reviewed 1 week ago

Chose this place based on reviews. Was quaint and very secure. The staff were accommodating and friendly. Rooms were clean. Based on recommendations, chose a queen room, but it was incredibly tiny - almost all bed. The breakfast was, unfortunately, lacking in selection. Disappointing. If...More

Thank kathyhI6656IV
Response from HeritageInnkeeper, Manager at Heritage InnResponded 6 days ago

Dear guest, Thank you for choosing to stay with us, and we do appreciate your feedback. We are sorry you had that experience while staying here. We do our very best to let our future guests know details about the Heritage Inn via our many...More

Innkeeper's Favourite Review
Reviewed 21 May 2017 via mobile

The Heritage Inn is a good place to say when you are in The Artesia area. It quite, boutique hotel,with large comfortable rooms that make you fill at home. It a gem in Artesia and you will enjoy your stay there.

Thank K S
Reviewed 2 weeks ago

Better than staying in cookie-cutter rooms in Carlsbad. Our downstairs "suite" was everything we needed and the staff was terrific and helpful. If you're going to Carlsbad Caverns, stay here and make the drive south.

Thank Bobpiano1
Response from HeritageInnkeeper, Manager at Heritage InnResponded 6 days ago

Dear guest, Thank you for your kind review! We truly appreciate it. We hope you can stay with us again soon.

Reviewed 13 October 2017

Very nice stay. Owner is extremely nice and accommodating. Room was small but very clean. Breakfast was also good. Had we known about the stairs though, we would have probably gone somewhere else. Definitely not friendly to those who have difficulty climbing stairs.

Thank Steven C
Reviewed 10 October 2017

Quiet location with a comfortable bed and fair breakfast, but way too cramped and not sitting chairs. Bathroom was very tight. This might be okay for one person, but not for more than that. Needs an elevator to get people up two flights of stairs.

Thank Robert S
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Details
Price range
US$110 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$110 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (51)
Room & Suite (34)
Dining (6)
Family and Play Areas (2)
Questions & Answers
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MaryBoston2010
17 August 2014|
AnswerShow all 4 answers
Response from HeritageInnkeeper | Property representative |
Not usually, at least that I have noticed. I know when they are doing work on the refinery I have smelled it walking out of the Inn, but most of the time I don't know the refinery is there.
1
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Room Tips
"Only room with any size is the King Suite - but it does not have windows..... dark!!!"
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"Unless you want a mountain climbing experience get a room on ground floor."
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"downstairs room is handicapped accessible and good for a family or longer stays. Upstairs is closer to..."
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"The shower stall was a bit small. I would probably suggest a room with a tub shower."
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