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TownePlace Suites Albany Downtown/Medical Center

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22 Holland Ave, Albany, NY 12209-1713
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (48)
Room & Suite (42)
Dining (7)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TownePlace Suites Albany Downtown/Medical Center
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 53 hotels in Albany
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Explore all that downtown Albany has to offer from TownePlace Suites by Marriott Albany Downtown/Medical Center. Our all-suite hotel in Albany, New York offers an exceptional location near the city's most desirable locations including the Empire State Plaza Convention Center, Times Union Center and SUNY Albany.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Quiet
Languages Spoken
English
Hotel links
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211Reviews3Q+A40Room tips
Traveller rating
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Popular mentions
S Z wrote a review Oct 2021
1 contribution
We truly enjoyed our stay here and all the precautions taken for Covid. Rooms were very spacious and enjoyable. Can’t go without mentioning the staff always greeting us with smiles and morning laughs! Amenities were amazing and we enjoyed the hot tub and fitness center! Super kid friendly pool is always a plus! Hot breakfast in the morning and fresh brewed coffe hit the spot! Thank you for the enjoyable stay and offering a convenient location! Will definitely be back!
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Date of stay: October 2021Trip type: Travelled with family
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Luna wrote a review Oct 2021
1 contribution
I don't know how they had any 4 star reviews before. Poor management very unfriendly and unresponsive where there is an issue, horrible bathroom with bad water pressure, rooms are poorly insulated and can hear everyone walking in the hallways and doors close, I would never stay here again.
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Date of stay: August 2021
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jina j wrote a review Sep 2021
Brooklyn, New York67 contributions13 helpful votes
Compared to various Towneplace Suites we have stayed in this one was a disappointment. The neighborhood seemed a bit run down and not safe, although the parking area needed access (via room key) to go in and out, I still felt unsafe leaving our car with attached trailer in the parking area. The façade of the hotel was not appealing, the outside was a bit dirty which made me feel like inside might be the same; however pleasantly the interior of the hotel was clean and smelled clean. Our check-in process went smoothly and the young man who checked us in that day was nice (8/14). I took a picture of the sign outside and realized when we left the next morning they fixed the sign :) We were in a pet friendly room (205), this room was clean however it did smell a bit like cigarettes which I am unsure why most hotel non-smoking rooms seem to smell like cigarettes. By the AC was dirty so whoever vacuumed forgot to vacuum near the AC. Otherwise the room was clean, bathroom and kitchen area were clean. Overall I would probably only stay here for a night or 2 since my expectations having stayed at other Towneplace Suites I felt safer, this one wasn't the best.
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Date of stay: August 2021
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Service
Room Tip: If you want to keep on eye on your car ask for a room facing the parking lot
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HSTTraveler wrote a review Aug 2021
Chicago, Illinois51 contributions65 helpful votes
Welll interesting experience, not sure I'd stay here again.... Positives: 1) Staff: Okay they are a little edgy (some were from NYC), but overall they did a good job. They didn't provide bedding for the hide a bed in the room, but were gracious in providing it when asked. Their signage about entrances and exits in front of the building were confusing and when called out on it, there wasn't an apology, but a retort (which is an East Coast thing I think). 2) Safe parking in back-although I didn't like the parking lot at first, once I got a look at neighborhood, I was glad they had it gated. 3) Location: Very close to downtown and medical center. Walgreens across the street 4) Room size: huge rooms, i'm assuming this building used to house an apartment complex at one point. Spacious beyond words. Negatives: 1) Location: Bad neighborhood, abandon lots where homes once stood across the street. 2) Smell: Walking in, i wasn't sure what the strong smell was, either bad cleaning stuff or bad BO. Just smelled weird. 3) Clientele: lower price point was nice but i had a feeling at times that some people were living there...just had a little bit of a rougher crowd than I'd usually expect at a marriott chain. 4)(
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Date of stay: July 2021
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Response from Hotel Guest Services, Owner at TownePlace Suites Albany Downtown/Medical Center
Responded 11 Aug 2021
Thank you for taking the time to share your valuable feedback. I am very sorry the signage in front of the hotel was confusing and for the response that you were given. This is not the warm welcome we expect to deliver to all of our guests. I’d also like to apologize for any odor you experienced upon arrival which I will certainly look into. Here at the TownePlace Suites, we take great pride in the richness and the diversity of our neighborhood, our hotel, our staff, and our guests. We are very blessed to be in such an eclectic and engaged area with the Albany Medical Center, Albany Law School, and Albany College of Pharmacy so close by. We are pleased to hear that you found our location to be convenient. We do hope to have the opportunity to welcome you back one day soon. Hospitably yours, Kathy Tabora General Manager
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jozib1 wrote a review Aug 2021
Marlboro, New Jersey7 contributions4 helpful votes
I would not recommend this hotel. Although the room was spacious, it was dirty upon our arrival. When we turned the heat on, the room filled with a smoke scent. The pull out sofa and mattress were old, worn and filthy. The mattress did not provide any support. There was no bedding in the room for the pull out sofa. At 11:30 pm, we had to go to the front desk to obtain bedding. Customer service at this location is lacking. We paid $160+ per night and feel this hotel was poor value for the money.
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Date of stay: July 2021
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Room Tip: Stay at a different hotel in the area
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Response from Hotel Guest Services, Owner at TownePlace Suites Albany Downtown/Medical Center
Responded 4 Aug 2021
Thank you for taking the time to share your valuable feedback. I see from your comments that the service you received during your recent stay did not meet your expectations and, for this, I sincerely apologize. I am disappointed to hear that your room was not the fresh, clean and comfortable stay we strive to provide to each and every guest. We appreciate learning how our guests are receiving our service and always take this into account as we move forward in our efforts to provide a quality stay. Guests such as yourself enable us to continually improve our services and correct issues within our control. Sincerely, Kathy Tabora General Manager
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PRICE RANGE
US$113 - US$209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
towneplace suites albany downtown / medical hotel albany
LOCATION
United StatesNew YorkAlbany
NUMBER OF ROOMS
106
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Frequently Asked Questions about TownePlace Suites Albany Downtown/Medical Center
Which popular attractions are close to TownePlace Suites Albany Downtown/Medical Center?
Nearby attractions include New York State Museum (0.9 km), Washington Park (0.8 km), and Schuyler Mansion (1.2 km).
What are some of the property amenities at TownePlace Suites Albany Downtown/Medical Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at TownePlace Suites Albany Downtown/Medical Center?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at TownePlace Suites Albany Downtown/Medical Center?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at TownePlace Suites Albany Downtown/Medical Center?
Yes, free parking is available to guests.
What are some restaurants close to TownePlace Suites Albany Downtown/Medical Center?
Conveniently located restaurants include New World Bistro Bar, Emack & Bolio's Ice Cream, and Sweet Basil.
Are there opportunities to exercise at TownePlace Suites Albany Downtown/Medical Center?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does TownePlace Suites Albany Downtown/Medical Center have airport transportation?
Yes, TownePlace Suites Albany Downtown/Medical Center offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TownePlace Suites Albany Downtown/Medical Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at TownePlace Suites Albany Downtown/Medical Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.