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Tru by Hilton Albany Crossgates Mall

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1651 Western Ave, Albany, NY 12203-4221
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$121
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Traveller (26)
Room & Suite (9)
Dining (4)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Tru by Hilton Albany Crossgates Mall
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 53 hotels in Albany
Location
Cleanliness
Service
Value
Travellers' Choice
Find Tru fun at our spirited Tru by Hilton Albany Crossgates Mall hotel. Our Albany hotel is located just steps away from Crossgates Mall and a short drive to SUNY, Downtown Albany, Albany International Airport, and Albany State University. Our efficient hotel rooms in Albany are uniquely Tru with large comfortable mattresses, free WiFi and a 55-inch TV with 150 channels. From healthy to indulgent, our free ‘Build your Own’ Breakfast toppings bar is all about choices - featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market. Work, play, lounge and eat in the four-zoned lobby. Cozy up with a book in the semi-private alcoves, shoot some pool with fellow travelers, re-energize in a fully equipped fitness center, or take a dip in the indoor pool. Affordable travel now comes with unexpected things – like certainty.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast buffet
Shuttle bus service
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
248Reviews3Q+A8Room tips
Traveller rating
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Popular mentions
jenwalsh131 wrote a review 17 Sep
1 contribution
Great stay and perfect for a staycation. Great service in the hotel, everyone was very helpful and checked in to see if I needed anything when coming or going from my room. Great hotel overall, would stay again!
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Review collected in partnership with Tru by Hilton
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Chelsie Kellish, Guest Services / Front Office at Tru by Hilton Albany Crossgates Mall
Responded 2 days ago
Dear jenwalsh131. We enjoyed your recent visit and are happy we were able to meet your expectations. We’ll be looking forward to your return. Best regards, Adam G General Manager
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JupiterM6 wrote a review 3 Sep
New York City, New York13 contributions16 helpful votes
Hotel's Favourite
This is my first time staying at “Tru” brand hotel. Absolutely impressed by the room and service provided. The hotel is only about 3-years old; room is clean and the best is that there is no more wall to wall carpet. Front desk and breakfast room staff are so friendly and helpful too. Throughout the lobby, there are masks, sanitizers, and disinfecting wipes everywhere. They even have some gift toys for young kids too. It is a hotel that will be loved by kids and adults. I am very happy for making the right choice.
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Date of stay: September 2021Trip type: Travelled with family
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Response from Chelsie Kellish, Guest Services / Front Office at Tru by Hilton Albany Crossgates Mall
Responded 2 weeks ago
Dear JupiterM6, Thank you for this great feedback and be assured we’ll share your comments with the team to inspire them to continue to provide excellent service. We’ll be looking forward to your next visit. Best regards, Adam G General Manager
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Dean C wrote a review 14 Sep
1 contribution
I'm happy that I choose to stay at the Hilton Albany Crossgates mall Hotel. My stay has been nothing but outstanding, When I'm traveling for business I don't always find the luxuries of home but the Breakfast and the Evening social make you feel at home. Albina Buka and her crew are outstanding ambassadors for this hotel. Always ready to assist you anyway they can. This is a must stay when ever my travels take me to Albany. Thank you Dean Carter AnCor Inc.
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Date of stay: August 2021Trip type: Travelled on business
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Response from Chelsie Kellish, Guest Services / Front Office at Tru by Hilton Albany Crossgates Mall
Responded 1 week ago
Dear Dec7055, Thank you! You made our day and we’re so happy we could make it a memorable experience for you. We hope to welcome you back whenever you are in Albany. Best regards, Adam G General Manager
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kayedc2021 wrote a review 13 Sep
1 contribution
Best Hilton we’ve ever stayed at. Very clean and new rooms. Location was close to freeway and also in front of the mall. Excellent customer service(front desk and the ladies serving breakfast!). Even had a toy for my 3yo which he loved! Also received the complimentary bottled water for being Hilton members. Breakfast was the best since the pandemic started. It was hot breakfast, not the go-to bags(although this is also an option). They had gloves for you to wear while getting food(since it’s buffet style). Really good food options too. Loved the pastries/sweet breads and impressed that they had almond milk as an option for dairy. We would definitely stay at this hotel again.
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Review collected in partnership with Tru by Hilton
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Chelsie Kellish, Guest Services / Front Office at Tru by Hilton Albany Crossgates Mall
Responded 1 week ago
Dear kayedc2021, Thank you for this wonderful feedback and we’re so happy the team could make it a memorable experience for you. We hope to welcome you back whenever you are in Albany. Best regards, Adam G General Manager
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jozep wrote a review 11 Sep
Hazleton, Pennsylvania63 contributions7 helpful votes
Overall this Hotel is Great couldn’t ask for a better location, being able to walk to the mall from here was very nice . The Staff was friendly and pleasant to speak with . The Hotel has a nice modern design to it, with a nice relaxing area with a fire place .The breakfast included with the stay was above average,and being well taken care of, with no waiting for any items to be refilled. And if you wanted to take a snack, fruit or whatever for later it was not discouraged.Now to the room , modern , with no rugs ( thankfully) tile floors, big TV with plenary of channels ( HBO ) and such . Big shower unit that accommodated tall people ( nice again ) good water pressure, not Great but enough. The Bed was very comfortable ,pillows 3 were fluffy. Really small refrigerator without a freezer. The Room was quiet for the most part , no outside noise ( highway or parking lot ) but on the second nights stay we did hear the Heavy foot steps from the room above, which was annoying. The only real complaint besides the inconsiderate guests above us , was the room could have been a little cleaner. Their was a little dirt on the floor and I found one or two pieces of popcorn on the bed frame. Enough to complain about? No , But really if I was super picky it would have warranted a call to the manager.
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Date of stay: September 2021Trip type: Travelled with family
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Response from Chelsie Kellish, Guest Services / Front Office at Tru by Hilton Albany Crossgates Mall
Responded 1 week ago
Dear josejitsu, Thank you for this valuable feedback and be assured this will be shared with our Director of Housekeeping. Steps will be taken to correct any issues. We certainly appreciate your patronage and hope to welcome you back in the future. Best regards, Adam G General Manager
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PRICE RANGE
US$105 - US$204 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkAlbany
NUMBER OF ROOMS
96
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Frequently Asked Questions about Tru by Hilton Albany Crossgates Mall
Which popular attractions are close to Tru by Hilton Albany Crossgates Mall?
Nearby attractions include Crossgates (0.4 km), 5 Wits Albany (0.4 km), and Dave & Buster's - Arcade (0.4 km).
What are some of the property amenities at Tru by Hilton Albany Crossgates Mall?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Tru by Hilton Albany Crossgates Mall?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Tru by Hilton Albany Crossgates Mall?
Guests can enjoy free breakfast during their stay.
Is parking available at Tru by Hilton Albany Crossgates Mall?
Yes, free parking is available to guests.
What are some restaurants close to Tru by Hilton Albany Crossgates Mall?
Conveniently located restaurants include The Standard Restaurant & Lounge, 110 Grill, and Texas de Brazil.
Are there opportunities to exercise at Tru by Hilton Albany Crossgates Mall?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Tru by Hilton Albany Crossgates Mall have an airport shuttle?
Yes, Tru by Hilton Albany Crossgates Mall offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Tru by Hilton Albany Crossgates Mall offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Tru by Hilton Albany Crossgates Mall?
Many travellers enjoy visiting Shaker Heritage Society (6.8 km).
Is Tru by Hilton Albany Crossgates Mall accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.