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CrestHill Suites Albany

488 reviews
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Traveller (95)
Room & Suite (54)
Dining (7)
Overview
  • Excellent38%
  • Very good31%
  • Average15%
  • Poor8%
  • Terrible8%
Travellers talk about
“full kitchen”(45 reviews)
“social hour”(26 reviews)
“living room”(22 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
All hotel details
Offers from CrestHill Suites Albany
Special Offer: Book Direct and Save
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Reviews (488)Write a Review
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All reviewsfull kitchensocial hourliving roomsitting arealaundry facilitiesbeer and winesmoke smellking bedyogurthot breakfastoutdoor poolcrossgates mallbusiness centerdunkin donutshotel roomsrooms are largecapital district
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151 - 155 of 475 reviews
Reviewed 15 May 2015

I absolutely enjoyed my stay at CrestHill Suites Albany. The rooms are very spacious and have everything you need. Huge fridge, stove, microwave, dishwasher, kitchen area, and fully equipped with dishes, glasses, bottle openers etc. Very large bathrooms. Cleaned everyday with fresh towels and toiletries....More

4  Thank sharlastar
Response from Matt C, General Manager at CrestHill Suites AlbanyResponded 17 May 2015

Thank you for an excellent review. We have had some negative reviews lately and a very positive one such as this really helps to reinforce your feelings as to why we do what we do. We love hospitality. We may fall short some times but...More

Reviewed 11 May 2015

A friend and I stayed in the Albany hotel 8-10MAY. During our stay we encountered several issues, to include items being dirty and disgusting items and objects found within the room, as if it was not cleaned at all. My 6 month old son found...More

1  Thank Jennifer W
Response from Matt C, General Manager at CrestHill Suites AlbanyResponded 17 May 2015

I am completely disgusted and flabbergasted by your experience. Since this is anonymous and I do not know your identity, I am asking you to please call me at 518-454-0007 x504 to discuss this matter further. I am deeply sorry and so embarrassed by this....More

Reviewed 8 May 2015 via mobile

The only good thing about this hotel is the kitchen in the rooms. I stayed for four nights and my room was never cleaned. All that was done each day was pulling up the covers on the bed. Sheets were never changed, room was never...More

Thank Scott G
Response from Matt C, General Manager at CrestHill Suites AlbanyResponded 10 May 2015

Thank you for the review. I know that there are much better things about our hotel than the kitchens in the room. We offer a great breakfast buffet each morning, a delicious social hour meal every Monday-Thursday, large suites, excellent guest service, and much more....More

Reviewed 29 April 2015

This used to be one of our favorite places to stay while visiting our daughter at SUNY Albany and have recommended it many times to others. Unfortunately, during a stay there more than a month ago we were told upon arrival that our pre-paid reservation...More

Thank sablak48
Response from Matt C, General Manager at CrestHill Suites AlbanyResponded 10 May 2015

Thank you for your review of your experience with us. I would like to address your concerns about your stay over the phone, if possible. I do know that you reached out to me via email regarding some of them but I feel a phone...More

Reviewed 23 April 2015

We got a deal from another website, and paid $63 for one night. The room was VERY VERY VERY clean. I would even add in a few more VERYs as it was that clean. We got two queens, and a sofa bed in a giant...More

Thank Canadian_KittyCat
Response from Matt C, General Manager at CrestHill Suites AlbanyResponded 10 May 2015

Another great review from a very satisfied guest...Thank you so very much!

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Spa
Details
Price range
US$95 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Romantic Hotel in Albany
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$95 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Romantic Hotel in Albany
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (95)
Room & Suite (54)
Dining (7)
Pool & Beach (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
DebSue53
2 October 2017|
Answer
Response from Pratik P | Property representative |
Yes, but it depends on the availability. Please ask front desk when you arrive at hotel.
0
Votes
Valerie P
29 December 2016|
AnswerShow all 6 answers
Response from teach63 | Reviewed this property |
I don't remember exactly, but there is enough to do some basic cooking. I think there were 2 dishes and bowls--enough for 2 people if I remember correctly. There are cups, glasses and silverware as well as cooking... More
0
Votes
Christine D
11 December 2016|
AnswerShow all 4 answers
Response from Pratik P | Property representative |
Hello Christine, The hotel is Non-Smoking.
0
Votes
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123
Room Tips
"Ask for a pool view room. This is the brighter side of the hotel offering more sunlight."
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"Not very sound proof but they put us with our dogs at the end by a door on the first floor which was super..."
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"Wonderful room."
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"Room 123 has no WIFI"
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