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All reviewsthe executive loungeparking garagecapitol buildingamtrak stationhotel shuttleshuttle servicefront desk staffnew yorktimes union centerbusiness tripbed was very comfortableshirinlobbycapitalconferencestaterenovations
Waited 20 minutes at the bar for a drink, the doors to the room have to be slammed to shut, worst night sleeps in a Hilton ever. It's sad from check in to check out there are no highlights. I read the reviews of this...More
We only stayed one night as we were in town for a concert at the TImes Union Center and had to be back in Central Mass the next morning. I have to say it was easy to find, easy to check in, and it was...More
3 Thank greenmonstah
Response from David H, General Manager at Hilton AlbanyResponded 25 August 2017
Thank you for your kind review. We are very happy you enjoyed your stay with us, and that you enjoyed the concert at the TU. We hope to see you next time your here for a show, I love Fenway by the way.
Hotel itself was average, but the staff I interacted with were very helpful and the shuttle service to/from the airport was nice. I did come home with about 5 bed bug bites. Won't be staying here again.
Generally a dirty hotel. Rooms were run down and the hallways were filthy. I don't think they had been vacuumed in several weeks or more. I had to walk to three different floors to find a working ice machine. Generally a poorly managed property- not...More
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