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Hilton Albany

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Hilton Albany
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993 Reviews from our TripAdvisor Community

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Showing 985: English reviews
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Punta Cana, Dominican Republic
Reviewed 1 week ago via mobile

This hotel used to be a crown plaza and was rebranded a few years ago. They did quite a few updates and have made it a very nice property which is close to anything you'd want to do or see in Albany . Rooms are very nice with comfortable beds. A well equipped workout room is in the basement level...

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Helpful?
Thank Scott C
David H, General Manager at Hilton Albany, responded to this review

Scott, Thank you for your kind review. We look forward to hosting you again soon. Sincerely, David Hayes General Manager

Elmira
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I cannot say enough good about the Albany Hilton. All the staff are friendly, knowledgeable and extremely helpful. The rooms are huge, clean and a joy to stay in. The beds are a dream!! Never a bad night sleep here for me! The bathroom was spotless, and very roomy. The water pressure is wonderful, and the water gets nice and...

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Helpful?
Thank KathyG2011
About Hotel's Favourite Review
David H, General Manager at Hilton Albany, responded to this review

Kathy, Thank you for the kind review. I am so pleased that you enjoyed your time with us. We look forward to hosting you again soon. Sincerely, David Hayes General Manager

Reviewed 1 week ago

This was by far one of the worst experiences I have had at a hotel. They didn't charge the reservations correct, many of the staff at the front desk was rude. You had no idea how to use express check out and trust me check out wasn't xpress enough, the place is a dive. Chipping ceilings, lights not working, no...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Justin C
Speculator, New York
Reviewed 1 week ago

I had to cancel due to illness and had no voice so I wrote them an email asking to cancel the day before with no response. I called the next day to make sure it was done and it was not. They told me I had to send them a doctor's note in order not to be charged - for...

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Helpful?
Thank Bonnie P
David H, General Manager at Hilton Albany, responded to this review

Bonnie, Thank you for your concerns regarding our cancelation policy. I apologize that you find the policy a bit cumbersome. We do follow the industry standard on asking for documentation of an illness for cancelation. This is also a practice followed by airlines as well. I'm sorry that this didn't meet your standards, but hope that you will give us...

Reviewed 1 week ago

The building was beautiful I had little interaction with staff but when I did they were very nice and accommodating. There was a small mix up with my bill but it was corrected without incident. The room was nice but I did not know there wouldn't be a microwave.The only issues I had was the beds were not queen size...

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Helpful?
Thank Stephanie M
David H, General Manager at Hilton Albany, responded to this review

Stephanie, Thank you for your review. I apologize that your stay with us was just OK, as we strive for excellence. I hope that you come back again soon so that we have another chance to create a memorable stay for you. Sincerely, David Hayes General Manager

Sag Harbor, New York
Reviewed 1 week ago

Nice hotel , great staff, very clean , heating and cooling systems need an overhaul bad , 78 degrees in the room had to open window to cool room down . Elaine at bar is great , so friendly , lots of laughs .

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank kevindU9988YG
David H, General Manager at Hilton Albany, responded to this review

Kevin, Thank you for the kind review. I'm very pleased that you found our staff to be so accommodating. We hope to see you again very soon. Sincerely, David Hayes General Manager

New York City, New York
Reviewed 1 week ago

The front desk staff I dealt with, James and Tim, exemplified what excellent customer service means. Kind, understanding, patient. Went out of their way to accommodate me, and do it graciously and without a hint of exasperation.

Review collected in partnership with Hilton Hotels & Resorts
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Thank L7032EKsusanh
David H, General Manager at Hilton Albany, responded to this review

Susan, Thank you for your kind review. I am very pleased that you found our staff so accommodating. We hope to see you again real soon. Sincerely, David Hayes General Manager

New Rochelle, New York
Reviewed 2 weeks ago

We arrived shortly after a burst pipe had flooded the lobby and business center. Elevators were not working and we were not immediately able to check in but the staff were extremely helpful, held our bags, helped us to find dinner nearby and when we returned escorted us to our rooms via the working service elevator. In the morning thebusinesscenter...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Janet S
David H, General Manager at Hilton Albany, responded to this review

Janet, Thank you for the kind review, and thank you for hanging in there with us during our "flood." We are very happy we could help and maintain a sense of normalcy to your stay. We hope to see you again soon. Sincerely, David Hayes General Manager

Dallas, United States
Reviewed 2 weeks ago

This hotel is great. Nice sized indoor pool an jacuzzi. This necessary since its in Albany. The staff there is OUTSTANDING. I'd make a random visit just to see them. As there is not much to do in Albany, hotel has decent bar and is located about 5 minutes drive to the city's bar scene and the Government complex is...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jr B
David H, General Manager at Hilton Albany, responded to this review

JrB, Thank you for your kind words. We are always happy to see you here at the Hilton. We hope to see you again very soon. Sincerely, David Hayes General Manager

Oakland, California
Reviewed 2 weeks ago

Very high quality for business travel in Albany. Nice modern rooms. Very friendly staff. Complimentary bottled water and wifi at checkin. I was quite impressed with the friendliness of the staff. The beds were comfortable. I slept well. I wouldn't vacation in Albany but perfect for high quality business travel.

Review collected in partnership with Hilton Hotels & Resorts
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Thank michellefsf
David H, General Manager at Hilton Albany, responded to this review

Michelle, Thank you for your kind review. We are pleased that you enjoyed your stay with us, and hope we see you again very soon. Sincerely, David Hayes General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 

Additional Information about Hilton Albany

Address: 40 Lodge St, State & Lodge, Albany, NY 12207-2119 (Formerly Hotel Albany)
Region: United States > New York > Albany
Price Range: $226 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Priceline, Travelocity, Hotels.com and Jetsetter so you can book your Hilton Albany reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#8 Business Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Albany staff and other travellers.
6 questions
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EDMOND, United States
9 months ago
Saratoga Springs, New York
Stoughton, Massachusetts
over a year ago

See all questions (6)

Questions? Get answers from Hilton Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to getaway from large party groups and bring ear plugs so you dont hear doors slam”
 of 5 bubbles Greattraveler2014, 14 Nov 2016 | Read review
“Try to get rooms on the higher floors. If you're on lower floors in the hotel' rear, you'll hear the cooling system churning all night.”
 of 5 bubbles RickandJackieC, 19 Oct 2016 | Read review
“High floors offer good views toward the Hudson River to the east and city views which include the capitol building.”
 of 5 bubbles SilverFoxNYC_11, 18 Oct 2016 | Read review
“Outside noise not an issue. My corner room faced state capital.”
 of 5 bubbles kevink650, 21 Sep 2016 | Read review
“Take advantage of the shuttle service to get around town!”
 of 5 bubbles 99gingerf, 12 Sep 2016 | Read review
5 of 5