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Hilton Albany

Hilton.comUS$170*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$170*
US$170*
US$170*
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Hilton Albany
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1,053 Reviews from our TripAdvisor Community

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Showing 1,044: English reviews
Burlington, NC
Reviewed 2 weeks ago

Management needs a few PR classes. Shuttle van to airport was dirty and a disaster inside. We did not feel welcomed! We missed lunch and the waitresses in the bar/ lounge was very nice and rushed our orders. Food was good and hot.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank KPBurlington
David H, General Manager at Hilton Albany, responded to this review

KPBurlington, Thank you for your review. My apologies at our missing the first impression with your stay. I know how important that is, and I have personally spo0ken with our shuttle team to improve their performance. We hope that you give us another try again soon. Sincerely, David Hayes General Manager

Reviewed 2 weeks ago

The experience of the location was ruined by constant rain during my stay but a lot of the stores around the hotel did make racists comments to me and my group. The staff here needs a bit of rejuvenation. They also need to pay attention to detail. A few of them seemed to be ignorant to a lot of the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 617mst
David H, General Manager at Hilton Albany, responded to this review

617mst, Thank you for your review. I apologize for the inclement weather during your stay with us, it certainly has rained a lot this spring. I will speak to my managers about making sure our staff has all the information you need. We hope to see you again soon. Sincerely, David Hayes General Manager

San Jose, California
Reviewed 2 weeks ago via mobile

I recall when this hotel was built...quite the Albany gathering place. After chamging hands at least once it is a Holton property once again with a refreshed look ro the lobby and rooms....sort of. Lobby...eh...little ro remark about...service very good. Small Starbucks pathetically trying to keep pace. Rooms comfortable...beds quite nice...the anyone can see where Hilton cheaped out. Bathrooms refreshed...

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Helpful?
Thank Harper5633020
David H, General Manager at Hilton Albany, responded to this review

Harper, Thank you for your review. I apologize that you found our look to be average, we are doing renovations to some public areas as I write this. I am very pleased that you enjoyed our service, and I hope you return to enjoy our hospitality again soon. Sincerely, David Hayes General Manager

Farmingdale, United States
Reviewed 2 weeks ago

comfortable and nice rooms, but door slam, so every time your neighbor comes in or out of the room, it sounds like a gun shot; got served sandy strawberries - not washed; bell hops were great and so was the housekeeping crew

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank P1166NQalexandral
David H, General Manager at Hilton Albany, responded to this review

Alexandra, Thank you for your review. I apologize that we missed the mark with your stay, and have spoken to our chef regarding the strawberries. We hope to see you again soon. Sincerely, David Hayes General Manager

Grosse Ile, Michigan
Reviewed 2 weeks ago

This hotel was very clean and the staff was wonderful. The food in the restaurant was excellent. I recommend the salmon. It is in a good location for walking to various restaurants and bars in the downtown area.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank TravelBuff48138
David H, General Manager at Hilton Albany, responded to this review

TravelBuff, Thank you for your kind review. I am very pleased you enjoyed our restaurant. We look forward to hosting you again soon. Sincerely, David Hayes General Manager

Reviewed 2 weeks ago

I'll start this review with the fact that I'm an optimistic person and I have stayed in some sketchy places over the years, especially internationally so you could say my standards are not 4 or 5 star. However, when staying in a chain such as the Hilton, I expect a certain level of quality from one location to the next....

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Helpful?
1Thank Darlene Y
David H, General Manager at Hilton Albany, responded to this review

Darlene, Thank you for your review. I want to apologize both for the condition of your shower, and for the lack of response you felt from our management team. Please contact me at david.hayes@Hilton.com, and I will make this right for you. Sincerely, David Hayes General Manager

Cortland, New York
Reviewed 3 weeks ago

Stayed at the Hilton Albany for business and enjoyed a very nice check in/check out experience; nice rooms; comfortable bed and a very good meal. The staff is very nice and attentive - the restaurant is closed on Mondays, but they serve dinner in the bar area. You find better parking in the parking garage after 5 p.m. I've returned...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 47543Trish
David H, General Manager at Hilton Albany, responded to this review

Trish, Thank you for your kind review. I am very pleased that you enjoyed our hotel and staff. We look forward to hosting you again soon. Sincerely, David Hayes General Manager

Modesto, California
Reviewed 3 weeks ago

Great downtown location. Typical Hilton with comfortable beds, executive lounge, good wifi, and professional service. Bar serves food and had a good mix of libations. Parking was on site so easy in and out.

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Helpful?
Thank Wineman49er
David H, General Manager at Hilton Albany, responded to this review

Wineman49er, Thank you for your review. I am very pleased you enjoyed your stay with us, and the fare at our bar. We hope you stop to see us again next time you're in town. Sincerely, David Hayes General Manager

Reviewed 3 weeks ago

Easy to get from the high way. Average for the amount of money they charge. We were 3 on the reservation and only gave us 2 breakfast tickets. Need more training on how to solve problems, the elevator broke and only put signs saying fit 6. Pool not open.

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Helpful?
Thank Diandralp
David H, General Manager at Hilton Albany, responded to this review

Diandralp, Thank you for your review. We apologize for the confusion with your reservation, and the pool being closed during your stay with us. We do hope that you will try us again when the improvements to the pool are complete. Sincerely, David Hayes General Manager

saratoga springs, United States
Reviewed 4 weeks ago

This hotel needs to work on reservation training for there employees. I was not impressed in there readiness to help or understand what I was asking when I made my reservation. I was trying to make reservation for my nephews wedding and ended up getting booked for another event a week earlier. I caught and rebooked for the right date....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank johnpG9279LT
David H, General Manager at Hilton Albany, responded to this review

John, Thank you for your review. I understand your frustration, and do apologize for the conflicting information you received from reservations. Please contact me at david.hayes@Hilton.com, and I will make this right for you. Sincerely, David Hayes General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With completion of the $16 million renovations guests now see the dramatic and exciting change of the facility upon arrival starting with the new entrance, spacious lobby, guest registration counters and the beautiful Charter Restaurant and SESSIONS lounge. This new look brings a sophisticated and upscale setting to downtown Albany all designed to invite people to share, meet and socialize in the public areas of the hotel.The hotel is now 100% non-smoking in all guestrooms.The changes are extensive - including all the elevators, corridors, guest rooms and suites. Now renovated and upgraded meeting the newest standards which are exemplifying Hilton's commitment to its customers. Even the function areas, pool and fitness center have been completely remodeled for the comfort of our guests that provides a contemporary and comfortable environment to conduct business or just to relax.Hilton Albany is the smart choice for travel to Albany - offering comfort, convenience, and a wealth of amenities as well as HHonors points for guests. Located just one block from the New York State Capitol Building and two blocks from the Times Union Center, hotels don’t get any more downtown than this.Getting here is simple too – the Albany Rensselaer Amtrak Train Station is just five minutes away, and the Albany International Airport is just fifteen minutes from our door. Once you have arrived at our hotel in Albany, you’ll find that the best of the city can be found within a few steps in any direction. Hilton Albany is located in the heart of it all, making urban exploration exciting.This downtown Albany hotel is the largest in the area, boasting 385 oversized guest rooms and suites that lend themselves to sophisticated and comfortable travel. Guests at our full-service hotel can appreciate an array of perks that make any stay unbeatable. From complimentary Wi-Fi throughout the hotel to a state-of-the-art Hilton Fitness Center to the largest ballroom in the Capital District, our amenities put us above and beyond other hotels in the area.With over 30,000 square feet of space for weddings, meetings and group travel, planners find delight with our downtown Albany hotel. Offering a professional catering staff, flexible venues and customizable online tools to assist in planning, Hilton Albany makes event planning a seamless exercise. ... more   less 

Additional Information about Hilton Albany

Address: 40 Lodge St, State & Lodge, Albany, NY 12207-2119 (Formerly Hotel Albany)
Region: United States > New York > Albany
Price Range: $207 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Albany 3.5*
Number of rooms: 385
Reservation Options:
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Hotel Style:
#8 Business Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Albany staff and other travellers.
8 questions
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2 months ago
EDMOND, United States
over a year ago
Saratoga Springs, New York

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Questions? Get answers from Hilton Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from elevator because rooms close are noisy.”
Bostonian2016, 23 May 2017 | Read review
“Capital view is lovely”
L126DZlorid, 23 Apr 2017 | Read review
“High floor facing Capitol will have best views.”
kyle10014, 14 Apr 2017 | Read review
“Avoid interacting with JohnFitzgerald”
909tanishae, 23 Mar 2017 | Read review
“Ask to getaway from large party groups and bring ear plugs so you dont hear doors slam”
Greattraveler2014, 14 Nov 2016 | Read review
5 of 5
Hilton.com
US$170* /night
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Prices are for 1 room, 2 adults
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