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Hampton Inn & Suites Albany - Downtown

0.3 km from Albany centre
  • Free Wifi
  • Breakfast included
  • Restaurant
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25 Chapel Street, Albany, NY 12210
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942 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Albany - Downtown
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Showing 925: English reviews
west hurley, ny
Reviewed 24 May 2016

The staff was nice Ned the hotel was clean, but two major complaints. One, everyone is forced to use Valet Parking at a fee of $15 per night when there is plenty of room for everyone to park themselves. I would not stay here again because of that. Two, the hotel is under construction/renovation. This was not told to me!...

Review collected in partnership with Hampton
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Helpful?
Thank kenly777
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for taking time to post your review. We do only offer valet since we have limited parking available in the downtown area and ours is safe and secure. We offer this extra service to ensure all vehicles and guest comfort are being met. We are also doing some renovations to update the property and do have this information...

Marlton, New Jersey
Reviewed 22 May 2016

Very convenient to my work location. It was clean and the staff were fine. In one occasion went out of their way to straighten out a problem. It is also conveniently located for local sight seeing and restaurants and other activities.

Review collected in partnership with Hampton
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Helpful?
Thank Larry D
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

We appreciate your time to post this review. We are happy to hear our team was able to take care of you and your needs. We look forward to seeing you in the near future.

New York City, New York
Reviewed 21 May 2016

Left my car in valet. The next morning I discovered a large scratch on the car. General manager has been dodging me for a week now. After several employees advised me that he was given the messages, He finally got on the phone. He was "looking into this"...that was now a week ago. Still no phone call? Poor customer service!

Review collected in partnership with Hampton
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Helpful?
2Thank R M
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for your comments. We are sorry you had this experience with our valet. It does take some time to properly investigate any claim made by a guest as well as get the team memebrs information regarding the situation. We are sorry you feel we did not respond in a timely fashion. We will get this resolved quickly. Thank...

Reviewed 19 May 2016 via mobile

I was up this past weekend attending my grandsons graduation. It is something about being met by a friendly front desk staff and to your left have a hot cup if coffee or tea just waiting for you. I really like that added touch after a long flight or long drive. The rooms are a good size. I stayed in...

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Helpful?
Thank Deborah J
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for spending your special weekend with us. We love having you as our guest. It has been our pleasure to have you and your business.

Conyngham
Reviewed 18 May 2016 via mobile

Love staying at this Hampton Inn. Very convenient to State agencies as well as restaurants, all within walking distance. The hotel rooms are very clean and include all the normal amenities. The hotel provides a complimentary breakfast daily,eggs cereals, toast, fresh fruit , and the usual beverages. The servers are very friendly especially Lenora, who brightens your day with her...

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Helpful?
Thank Sheila H
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for letting us know about your recent visit. We love knowing our team was able to exceed your expectations. We can NOT wait to welcome you back soon.

East Moriches, New York
Reviewed 18 May 2016

Convenient location great staff. Rooms were good size and clean. Bathrooms a little small. Location is downtown, so not much open after 5pm. Valet parking was nice, but lot was packed as prom and graduation.

Review collected in partnership with Hampton
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Helpful?
Thank Dianedesigner
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for making us your place to stay during your recent trip to our area. Hurry back, we cant wait to see you.

New Port Richey, Florida
Reviewed 18 May 2016

Arrived from Florida on a Saturday afternoon to attend a family surprise birthday party th at evening. Check in could not have been simpler, front desk personnel were courteous and efficient. There was a free coffee station and snacks could be purchased in the front lobby. The room was very nice and extremely neat and clean. The bathroom was large,...

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Helpful?
Thank GailRB
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

We are happy you allowed us to be part of your special weekend. Thank you for your business.

Rochester, New York
Reviewed 18 May 2016

Arrived early for a funeral and room was ready. Very clean room, quiet and I felt safe. Convenient location for restaurants and train station short ride across river. Staff was helpful and breakfast was nice.

Review collected in partnership with Hampton
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Helpful?
Thank 750emeliam
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for letting us know our team was helpful. Your business is much appreciated.

New York City
Reviewed 12 May 2016

This is the second time I've stayed at this hotel. It won't be my last. I am the mom of 4 year old triplets(it's not easy). My boys are on the spectrum and during breakfast it's difficult for me to enjoy my food. But, once I told Leonora my boys have special needs, she immediately went and got them something...

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Helpful?
Thank NYC_Liz71
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for letting us know about your recent experience with our team member. It has been our pleasure having you and your business.

NYC
Reviewed 10 May 2016 via mobile

Clean, modern, quiet, walking distance to great bars and restaurants, although you should just eat and drink at DP's in the lobby which has great food and a non-hotel-y atmosphere. Free breakfast is good although they should offer flavored coffees and more fresh fruit. And be on the lookout for Lenora, the nicest woman in the hotel biz. I saw...

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Helpful?
1Thank Sommgirl
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

We appreciate you and happy you chose our property for your recent trip. We will share your kind words with Lenora. We agree, she is a great asset to our team. If your travels bring you back to Albany, we hope you stay with us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The upscale downtown Albany hotel features 121 lavishly-appointed guest rooms, 35 suites with microwaves and refrigerators, eight whirlpool suites and one executive 2-room suite. The new hotel boasts wired and wireless Internet access, complimentary On the House® hot breakfast, on-site exercise facility with sauna and steam room, plenty of meeting space (we specialize in law firm deposition meetings), fresh hot coffee and tea in the lobby 24/7 and, of course, Hilton HHonors® points and miles for your stay. Eleven accessible rooms are available. All rooms and suites are smoke free and feature the Clean and Fresh Hampton Bed™. Welcome to Albany’s brightest new star!Yono’s Restaurant, and dp, an American Brasserie, share space near the entrance of the Hampton Inn & Suites! Just a step through the doorway for hotel guests, this upscale fine-dining restaurant features creative continental and Indonesian cuisine for a memorable dining experience.The Hampton Inn & Suites Albany Downtown is centrally and conveniently located to many downtown attractions, government buildings and points of interest. Business travelers will enjoy easy access to the area’s many businesses and corporations. ... more   less 

Additional Information about Hampton Inn & Suites Albany - Downtown

Address: 25 Chapel Street, Albany, NY 12210
Region: United States > New York > Albany
Price Range: $189 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Albany - Downtown 2.5*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com and Hotels.com so you can book your Hampton Inn & Suites Albany - Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn & Suites Albany - Downtown Hotel Albany
Hampton Inn And Suites Albany - Downtown
Hampton Inn Hotel Albany
Hampton Inn Albany
Albany Hampton Inn
Hotel Style:
#3 Green Hotel in Albany
#5 Business Hotel in Albany
#6 Family Hotel in Albany
#8 Romantic Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Albany - Downtown staff and other travellers.
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Questions? Get answers from Hampton Inn & Suites Albany - Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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