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This New York hotel features an indoor pool, on-site fitness center, and rooms with free Wi-Fi. Albany Airport Inn offers a continental breakfast, parking, and airport shuttle are complimentary. This pet-friendly hotel provides a 24-hour front desk. Guest rooms at the Albany Airport Inn include a microwave, a refrigerator, and a coffee maker. A flat-screen cable TV, iPod docking station, and free local telephone calls are also available in each room. The University at Albany – SUNY is 5.6 mi from the Albany Inn. Downtown Albany is 8.8 mi away and the Saratoga Racetrack is 26 mi from the hotel. This property has plenty of parking spaces, great for long-term parking as we are a mile away from the Albany International Airport, and great for large trucks.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Languages Spoken
English
Location
200 Wolf Rd, Albany, NY 12205
Albany Airport Inn
3 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Disappointed, but it was only for one night. The staff were polite and courteous, the room was ok, but the restaurant and bar were closed and no explanation given. The pool was over crowded and we felt uncomfortable and left. Returning from an early evening meal there was a confrontation outside the hotel with a film crew in attendance. Not promising. It was only explained the next morning travelling to the airport that hotels have to give 15 rooms to refugees from the city.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christine F, Guest Services / Front Office at Albany Airport Inn
Responded 23 Aug 2023
Thank you for your feedback. We are sorry to hear that you did not enjoy your stay. We are not a hostel or halfway house for immigrants. We do gracefully serve a diverse community of guests. We will use your review to continue to make improvements throughout the hotel and boost guest satisfaction. Thank you again for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This appears to be a recent addition to the Best Western Chain, and is called a SureStay Plus by Best Western. The shower was filthy with mold and mildew everywhere, smashed water flies on the walls, drooping acoustic ceiling panels with an underpowered exhaust fan.
The bed was of an unknown age, and my wife and I spent the night balanced on the outer edges so we would not roll into the center where little padding or support was left.
The bar was open until midnight and then people moved out into the hallway, and we had to ask several groups to keep down the noise. Someone left their dog in their room to bark and scratch at 630A, which woke up the whole hall.
It was a miserable time, and definitely not our usual Best Western experience. The only benefit is the location, and with the large number of hotels around, we will never go back to a SureStay hotel.
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Review collected in partnership with Best Western
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christine Fogle, General Manager at Albany Airport Inn
Responded 8 Nov 2022
Thank you for your feedback. I am sorry to hear that you did not enjoy your stay with us. We are doing room renovations and will use your feedback to improve on guest satisfaction. We hope to see you in the future so you can see the improvements we are making.
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Faulty billing ( I got 7 charges on my credit card for a group booking for 19 rooms) the billing clerk says he is new. Inexperienced employees Dirty washrooms (brown scum aroung the washroom sink and algae in the bath tub nozzle) Langauge comprehension issues ( I requested if an additional room would be available if required and they said yes but charged me for that room. Room was not booked - just requested
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Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christine F, Guest Services / Front Office at Albany Airport Inn
Responded 4 Oct 2023
Thank you for leaving us a review of your stay. We are sorry to hear that your stay with us was less than stellar. We will use your feedback to make improvements throughout the hotel for better guest satisfaction. Thank you for staying with us.
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A nice clean hotel. I was skeptical because of some negative reviews but I was delighted to find them with cause. Our room was very clean and the bed extremely comfortable. We were given prompt transportation to the airport The price was extremely reasonable
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Date of stay: February 2025Trip type: Travelled with family
Room Tip:Â Used it as a stay park and fly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For the two dozen or so migrants who were staying there, it's probably the best place they ever stayed. Air conditioned rooms, and a 24-hour security force to protect them from the other unhappy (paying) guests staying at the same motel. For this (paying) guest, it was terrible. Broken TV, coffee maker, and shower rod. Flickering desk light. No internet. Maid services not provided; you had to fetch your own linens and toiletries. Slovenly hotel manager, who doubled as the front desk clerk on day shift, was the only staff person who spoke unbroken English.
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Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christine F, Guest Services / Front Office at Albany Airport Inn
Responded 13 Aug 2023
Thank you for your review. We are sorry that your stay with us was less than satisfactory. We are currently in the process of renovating. Hopefully you will return to see the improvements we are working on. We will use your feedback to continue improving guest satisfaction.
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When I receive my hotel keys to go in the room, the hair dryer missing, TWO light bulbs missing from the nightstand, stain on the bathroom mirror and toilet bowl, water stain on the ceiling, and the A/C was not making the room cool enough. Went to the front desk and told them about the hair dryer missing and the two bulbs and what time room service will clean up the room. They said we will replace it and room service will clean the room between 8:00am to 4:00 pm. Also ask for the "DND" doorknob tag that on the back "please make up room" Close to 6:00 pm I got a knock on the door. It was "room service" I just told him to replace bathroom towels and take the garbage. Unbelievable. As for breakfast, let just say my family was ok with breakfast. The only breakfast that I had was Orange and Apple juice. Oh, also that Saturday, there was a "party" at one of the halls that was rented, and the gentlemen ask for a fan because it was too hot in there. There was no fan. What type of hotel is this?
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tyler Kinney, General Manager at Albany Airport Inn
Responded 3 Aug 2022
Dear DaveS2162022, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Tyler Kinney Operations Manager SureStay Plus Hotel by Best Western Albany Airport
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I was thanked for being a gold rewards member then given a room with worn mattresses I could feel the springs through, an absolutely filthy bathroom with mold and mildew in the shower and a stained tub, no remote for the tv, no tv service when I did get it turned on and no coffee maker. The front desk clerk refused to give me a receipt so I could verify no charges were put on my credit card that was required at check in because my room was "free". I paid with rewards points. In addition, I saw the checking staff put bedding from others rooms in trash bags and no surprise, I broke out with bed bug bites later. I was also able to see in other rooms that were being cleaned to see that other rooms had better quality mattresses. It appears I was given this low quality room because it was "free".
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Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christine F, Guest Services / Front Office at Albany Airport Inn
Responded 13 Aug 2023
Thank you for your review. We are sorry that your stay with us was less than satisfactory. We do not give out special rooms when points are redeemed. We are currently in the process of renovating. Hopefully you will return to see the improvements we are working on. We will use your feedback to continue improving guest satisfaction.
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We used the park and fly option for this hotel. Although the hours of the shuttle were listed they also picked us up from the airport after midnight with no hesitation. The hotel was very clean and comfortable. We stayed the night before the flight, and they moved us closer to the entrance of the hotel to avoid a dog that was constantly barking. The shuttle in the morning (5am) took only minutes to get us to the airport. Staying the night after the trip was a pleasure. I noticed that they had coffe pods in the room, but no coffee maker. In the morning I mentioned to the desk that this was something that they would need to correct for the next occupants, but in 5 minutes a coffee machine was delivered to the room. The staff here is determined to make this an efficient and welcoming place where the rooms are well cleaned and comfortable for the guests. After reading some reviews that dated back many years, I was delighted to find that there were none of the objections that others had found in the past. It is under new management that is working hard to renovate and upgrade the facilities. We are now in the process of booking our next trips in Albany, NY, and will definitely stay in this hotel and use the park and fly feature.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â We didn't use the pool or other things, and only one of us had the breakfast one morning. The...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christine F, Guest Services / Front Office at Albany Airport Inn
Responded 13 Aug 2023
Thank you for your review. We are excited to know that you enjoyed your stay with us. We look forward to seeing you again in the future. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For 13 years I’ve stayed at this hotel, numerous times a year. You get what you pay for.. It’s a cheaper hotel at a great location. This time however will be the last time I stay at this location. I understand renovations need to be made which involves some minor inconveniences, but I draw the line at dried food left on the curtains from the last visitor, stained towels, stained bed sheets, food left in the refrigerator. I disinfected everything with Lysol wipes then hung the do not disturb sign on the door for the duration of our stay. The so called “hot breakfast” what a joke. Waffles, that’s the hot breakfast? What happened to the buffet style chafing dish that had egg, a meat and home fries? Not to mention at 7:00 am on Monday June 27, no plates. You got to be f’ing kinding me. A place that has a plaque behind the desk, stating “best customer service 2 years”. They must have made that themselves.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tyler Kinney, General Manager at Albany Airport Inn
Responded 3 Aug 2022
Dear Jdunford79, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Tyler Kinney Operations Manager SureStay Plus Hotel by Best Western Albany Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stay at Best Western everywhere we go. This one was VERY disappointing. The woman checking us in was not a happy person. I came in with a walker and she didn't even inquire if I needed an accessible room or any accommodations.
Came into the room to find 4 squares of toilet paper left on the roll. There was a pubic hair next to the faucet, and a lot of dirt /dust built up all around the sink/counter. Dirty mirror, dirty TV Cobwebs and debris on floor under sink. Stained bathtub. Not the standard BW beds, bedding or pillows that are the biggest reason we are loyal members. There are coffee 'supplies', but no coffee maker. No facial tissue Only one washcloth, two hand towels, two bath towels - all cheap and scratchy. Two conditioners, one shampoo? We are canceling our reservation for the night before our flight home and finding another hotel.
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Albany area.
PRICE RANGE
S$109 - S$136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western albany airport hotel albany, albany best western
LOCATION
United StatesNew YorkAlbany
NUMBER OF ROOMS
153
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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