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We weren't sure the sheets had been changed and our clock hadn't been turned to account for daylight savings time. There were several silver-dollar sized holes in the carpet and the wallboard was peeling in some areas. The shower had two temperatures, arctic or lava...More
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Every one of the staff that I encountered was friendly, from the shuttle driver who picked me up at the airport at 11:30pm, to the guy at the front desk who checked me in, to the lady working at the breakfast area, to the young...More
Response from Laura R, General Manager at Best Western Albany Airport InnResponded 22 July 2017
Thank you for sharing your experiences with us whiles a guest at our hotel. I am happy to hear you found our team to be friendly and our rooms to be nice and comfortable. I'm glad you were able to start your day by enjoying...More
went there taking my son down for corrections test and the rooms were all open didn't feel safe at all. fire alarm went off at about 4am no one told people to get out or checked to make sure everyone was out. left right after...More
Where to begin...this was suppose to ba a quiet family weekend getaway to relax. Check in was after 3pm, we arrive at 545 room wasnt ready, she had no clue how long. Asked about at the pool and was told no. Threw papers at me,...More
Stopped by for a night on the way out of Albany Airport. (I'm 90 minutes from here) Had a good nights sleep on really firm mattress and got up to go. Missed Breakfast. Coming home in a snowstorm I called on the road from the...More