Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Everyone needs a place to lay their weary head. For travellers visiting Albany, Renaissance Albany Hotel is an excellent choice for rest and rejuvenation. Well-known for its charming environment and proximity to great restaurants and attractions, Renaissance Albany Hotel makes it easy to enjoy the best of Albany.
Renaissance Albany Hotel is a charming hotel offering a flat screen TV and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features 24 hour front desk, room service, and a concierge. Plus, guests can enjoy a fitness center and an on-site restaurant, which have made this a popular choice among travellers visiting Albany. For guests with a vehicle, parking is available.
Close to some of Albany's most popular landmarks, such as Albany City Hall (0.1 mi) and Erastus Corning II Tower (0.2 mi), Renaissance Albany Hotel is a great destination for tourists.
If you like sushi restaurants, Renaissance Albany Hotel is conveniently located near Sake Cafe, Shogun, and Hokkaido Asian Bistro.
If you’re looking for something to do, New York State Museum (0.3 mi), Washington Park (0.7 mi), and New York State Capitol (0.2 mi) are a nice way to spend some time, and they are all within walking distance of Renaissance Albany Hotel.
Whether you’re travelling for business, pleasure or both, Renaissance Albany Hotel is sure to make your visit to Albany one worth remembering.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Great stay, clean hotel , pleasant stuff. Just appreciated that the rooms were fresh , windows were clean , toiletries were provided and bathrooms and towels were also very clean, very convenient because there’s a restaurant and bar plus comfortable sitting area on the 2nd floor. Functional gym is also available if you want to get a quick workout in the morning
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip: Just book in advance on the Marriott Bonvoy app and also bring your work out clothes and don’t...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Check in: efficient check in on a recent Friday evening; asked for a room upgrade based on my status and clerk responded that my room was already upgraded.
Room (1116): Lighting is an issue at this hotel. The entryway was dimly lit, and throughout the room lighting was woefully inadequate. Large open concept room, at least 450 sq feet. Smaller LG TV, mini-refrigerator, Keurig coffee maker, all the normal items.
Bed: Mediocre mattress-only bed. Average linens.
Cleanliness of room: average; found hair on the furniture and the nightstands were not clean.
Noise/sleep quality: No noise between rooms during our stay, but street noise came into the room and woke us up during the night. The windows really don’t insulate the street noise.
Service: in general employees were adequate. Twice during our brief stay we went to the front desk and had to wait a few minutes before anyone arrived to assist.
Restaurant: On-site full service restaurant called “Wellingtons.”
Parking: $17/day in the garage attached to the hotel. No valet service.
Club: If you have status, there’s a club. On the weekends it’s closed, but we were able to access it to get some bottled water.
Misc: This is a downtown hotel and there are restaurants within walking distance. Also the state capitol building is across the street.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is in a historic building that was renovated just four years ago. The lobby retains the building’s classic features while the rooms have a comfortable contemporary design. The staff was very professional and friendly from customer support to front desk to housekeeping. My king suite was spacious, with a sofa bed and desk/counter that served as a room divider/tv stand. One thing I found wanting—the room could benefit from an upholstered side chair in addition to the sofa bed; the simple desk chair was ok for deskwork but not for relaxing. There was plenty of bathroom counter space. Another poster’s comment about the bed is worth mentioning—the platform bed mattress is situated in a box so sitting on the edge of the bed as like sitting on the edge of a wooden box. You get used to it. A separate counter area in the entry alcove featured a small fridge and safe but lacked a microwave. Overall, a nicely designed contemporary style room was very comfortable for a 2 day weekend. The hotel is is a great central location, walkable to several bars and restaurants. I also liked that you could easily access the adjacent parking garage.
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First, the positives: hotel is beautiful, with elegant wood paneling, and detailed murals decorating the ceiling and upper walls of the lobby. The large room with two queen beds we stayed in was spacious, modern, and clean.
The onsite Wellingtons restaurant was the highlight of the hotel for us, serving up deliciously prepared dinner entrees. Shout out to our dinner waiter, Brett, who went out of his way to provide outstanding service. Breakfast was a little more disappointing. Normally, it turns out, in-dining breakfast isn't even offered at the restaurant. Only room service breakfast is available. We happened to be staying during a few days the hotel was fully booked with law students taking their bar exam next door at the Albany Capital Center. So, buffet breakfast was offered. But, coffee was not particularly good, and pancakes we had were extremely dry. They tacked on an 18% mandatory service charge without even giving notice about it for ordering extra items not available at the buffet. Hostesses were chatty and not particularly polite, and we were seated multiple times without even so much as being given place settings.
The aspect the hotel fell short on, in my opinion, was the hospitality element. In the hospitality business, especially at premium room prices, you expect the staff to be forthcoming, helpful, and hospitable. Instead, we were presented with a barrage of excuses as to why the hotel wasn't functioning as normally expected. We exited our rooms at 9:30am, taking down our "do not disturb" signs, and saw cleaning staff on the floor. But, for some reason, our room wasn't cleaned upon return. The excuse from the front desk? Unexpectedly short-staffed, due to the influx of law students at the hotel. This wasn't told to us upon checking in.
Another disappointing aspect of our stay was how the cleaning staff let the hall vacuums rip prior to 9:30am, in front of rooms like ours where we had requested a late check out the night before for a little more rest, and our "do not disturb" sign was still up. This happened multiple mornings in a row, actually. When confronting the manager regarding this issue, he was rather complacent and essentially shrugged his shoulders, not even offering so much as an apology.
So, overall this hotel did have a lot of excellent potential. But, unfortunately, due to improper planning/arrangements to have adequate staff on duty, and what appeared to be somewhat dysfunctional management, in addition to a surprising lack of accountability for the shortcomings of our stay, we most likely will not be considering this hotel again in the near future for our visits to Albany.
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Date of stay: February 2022
Value
Service
Sleep Quality
Room Tip:Â "Large rooms" are essentially suites without a wall. Best rooms in hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leola Edelin, General Manager at Renaissance Albany Hotel
Responded 28 Feb 2022
Dear Eric D, Thank you for taking the time to share your feedback in regards to your recent stay with us at the Renaissance Albany Hotel. I would like to sincerely apologize on behalf of our entire team for falling short of both your and our expectations. Please accept our sincerest apologies for your dining experience, the housekeeping issue, and the service you received. If you would like to further discuss your experience, please feel free to reach out to me directly as it would be my pleasure to assist you. We hope to have the opportunity to better your experience with us in the future. Sincerely, Leola Edelin General Manager
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There are many things that the Renaissance does as well or as poorly as other hotels. The rooms and bathrooms are poorly lit. There isn't a good place to put your toiletries in the bathroom. And so on.
There are other things they do remarkably well. My room was spacious and well laid out. The large TV was mounted on a swivel on a room divider that included a dresser and the desk. You could turn it to watch from the sitting area or the bed and if I'd thought ahead to bring an HDMI cable, I could have turned it to the desk and used it as a second monitor for my computer. The smart TV let me put in my own Netflix credentials and clear them before I left.
However, there are things they need to work on. Some more easily fixed than others. The problems started at the check in desk. A key had been left for me and it was lying on top of the small counter desk with my name and room number clearly visible on the envelope. Anyone else checking in before me could easily see where I was staying. And if I'd dropped the envelope in the hotel, anyone could have found it. Keys should never have such identifying information on them!
Second, I realize things are opening up a bit but I wouldn't judge the pandemic to be history. I've become so accustomed to dispensers of hand sanitizer being near entrances and in other public spaces that their absence in the hotel was jarring.
But if those things are easily remedied, the beds are horribly uncomfortable and are reason enough to not return to the hotel if I needed to stay in Albany again. The bedstead consists of a thick, high box that stops just below the top of the mattress. You can't help but hit it with your legs as you try to get into or out of bed. A terrible, terrible design choice that would be very costly to remedy.
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Date of stay: June 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Â Stay elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leola Edelin, General Manager at Renaissance Albany Hotel
Responded 20 Jun 2022
Dear ChrisN438, Thank you for taking the time to share your feedback in regards to your recent stay with us at the Renaissance Albany Hotel. I would like to sincerely apologize on behalf of my entire team for falling short of meeting your expectations. Please accept our sincerest apologies for the opportunities you experienced during your stay. Please know that I have personally addressed each concern with the appropriate department manager in an effort to ensure that it is an isolated incident that is corrected moving forward. If you would like to further discuss your experience, please feel free to reach out to me directly at 518-992-2500 as it would be my pleasure to assist you. Thank you again for choosing the Renaissance Albany Hotel. Sincerely, Leola Edelin General Manager
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I spent 3 days/2 nights here for work. The hotel is in close proximation to the Capitol, government and courts. I ate breakfast lunch and dinner at the hotel restaurant Wellington’s; all decent meals. The hotel otherwise disappoints. This is not a $500 a night hotel. Front desk didn’t recognize my Bonvoy status at check in and when I asked about basics like extended checkout, I was essentially told “check back day you leave based on availability.” No free water anywhere. Room was mediocre and bathroom sliding door for shower and to bathroom itself caused water to go everywhere. The LED lighting scheme felt cheap as did the laminate flooring. Basement gym had mediocre equipment. Had long waits for elevators. In room k cup pods not replenished and no coffee available in lobby until 7 am. Staff at wellingtons was amazing, front desk staff was hit or miss depending on who was attending. I don’t know if there are better options in Albany but not sure I would stay here again unless the experience changes.
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Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leola Edelin, General Manager at Renaissance Albany Hotel
Responded 21 May 2024
Dear mickshrimpton, Thank you for taking the time to share your feedback in regards to your recent stay with us at the Renaissance Albany Hotel. On behalf of our entire team, please accept our sincerest apologies for falling short of meeting your expectations during your stay. Please know that I have shared your feedback in great detail with each department leadership team, to help us deliver upon the expectations of our guest's. We hope to have the opportunity to serve you again in the future! Sincerely, Leola Edelin General Manager
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I had a business meeting Monday morning and decided to drive out the night before. I should have known it was going to be a disaster when I called the property directly and they transferred me to the main reservation center and was on hold for just a hair over an hour. I reserved a Queen Room. I put a Queen Room on my credit card to hold a Queen Room. Arrived to find the elevator fro the parking garage out of order, luckily I had only a tote bag.
Beautiful lobby, ridiculous service. The young woman was not at the reception desk and came out from a back area like something out of the Wizard of Oz. I am them informed that the only Queen Room was ADA accessible. I have travelled extensively and have stayed at Marriott since the old days of the Marquis Club, I should have had the room that my card insured I have. And it seems that the elevator has been out of order since Otis invented the elevator.
If that room was the Marriott idea of handicapped accessible, then they should be fined, reprimanded and ashamed. The beds came from the local funeral home because they can be easily compared to a coffin. I am not physically challenged, the bed was difficult to get in and out of, the room was a slap in the face to someone in a wheelchair, the coffee creamers were solidified and disgusting and to add insult to injury, the towels were torn and threadbare.
If you go there, be prepared for breakfast by room service because if you go down in the morning and ask about the restaurant for breakfast you are told to order room service. I walked five minutes the Hilton and was greeted like a guest and could get breakfast.
And the final slap in the face because we are so far past insult it is disgusting…I filled out the Marriott email questionnaire and their smiling answer was basically, gee we are sorry that you thought our magnificent facility was t blame so we are going to forward this to the manager in charge. I used to think that the Marriott chain was the best in the business, but in the last five years I have stopped using Marriotts in three different states…and they simply don’t care.
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Date of stay: April 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Â Not kidding, absolutely serious, stay at the Hilton about 5 minutes away or stay at a Red Roof
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leola Edelin, General Manager at Renaissance Albany Hotel
Responded 17 May 2021
Dear McCMike, Thank you for taking the time to share your feedback in regards to your recent experience with us at the Renaissance Albany Hotel. I would like to sincerely apologize on behalf of our entire team for falling short of your expectations. Rest assured that I will personally share your feedback with the appropriate management teams in an effort to correct these issues moving forward. If you would like to discuss your experience more, please feel free to reach out to me directly at 518-992-2500 as it would be my pleasure to assist you. We hope to have the opportunity to better your experience with us in the future. Sincerely, Leola Edelin General Manager
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Unfortunately I was unable to visit the hotel, though had been looking forward to it. I called and cancelled the reservation on October 17th. The hotel agent confirmed the same. Today I received an unauthorized illegal charge of $349. I promptly called the hotel. The agent on the phone was very helpful and tried to work with the manager (Ashley) who refused to come onto the phone. (Great management putting your front line workers in the middle of a situation that needs management) Ashley refused to investigate and the agent communicated the $349 was a no show fee. A no show fee for a canceled reservation? makes no sense. I will now likely need to open a court case to resolve this fee. Review is based on management unwilling to even speak with me or investigate the issue.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leola Edelin, General Manager at Renaissance Albany Hotel
Responded 26 Oct 2024
Dear Discover813909, Thank you for taking the time to share your concerns. I’m sorry to hear about the difficulties you experienced regarding your reservation. I understand how frustrating it can be to deal with unexpected charges, especially after a cancellation. Our cancellation policy allows for modifications up to 48 hours before the scheduled arrival date. Unfortunately, as your cancellation was processed outside of this window, a no-show fee was applied in accordance with our policy. I apologize for the lack of communication you experienced, and I assure you that we want to clarify any misunderstandings and ensure your situation is addressed properly. I will make sure your feedback reaches our management team for review.
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I've been meaning to write a review for this hotel for many years as I have frequented it since my son attended Siena college way back in 2013. I continue to choose this hotel almost every time I'm in the Albany area which is at least a few times a year. This is a beautiful and well preserved hotel in a historic building downtown. The staff is almost always top notch and the rooms consistently clean and well-maintained. (We had an exceptional time at March madness this year, and I was impressed at how the hotel handled the high volume of traffic!) My Platinum elite status is always acknowledged when I stay here which I truly appreciate. I am also very pleased that this Renaissance finally re-opened its concierge lounge post-Covid closing as I do believe brand loyalty should be rewarded with incentives like this. Sometimes the rates do get astronomical if there are big events happening downtown but I highly recommend this hotel đź’Ż!!
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is one of the most disappointing Marriotts (and hotels, generally) that I've ever stayed in, in decades. The public areas are fine, if worn. The rooms are very worn, walls scuffed, outlets loose, so forth. But the major problem is the general filth. Dirty room to begin with, then the maid service simply made the bed and left new towels. They did not vacuum, clean bathroom floor or dust. Instead of resupplying the coffee and cups, they just ignored used cups and pods, not leaving new coffee pods or cups. Basically, there was no housekeeping. I've actually never seen anything like it in a hotel at this price point. I'd avoid this hotel. They apparently do not have staff or don't care about cleanliness. I couldn't wait to get out.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Leola Edelin, General Manager at Renaissance Albany Hotel
Responded 21 Mar 2023
Dear Relax03446891099, Thank you for taking the time to share your feedback in regards to your recent stay with us at the Renaissance Albany Hotel. On behalf of my entire team, please accept our sincerest apologies for falling short of meeting both your and our expectations. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Please know that I have personally shared your feedback with the department manager to ensure this is an isolated incident that is corrected moving forward. If you could like to further discuss your experience, please feel free to reach out to me directly as it would be my pleasure to assist you. We hope to have the opportunity to better your experience with us in the future. Sincerely, Leola Edelin General Manager
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Hello Christine,
This is the website for our restaurant: WellingtonsAlbany. The address for our parking which is attached to the hotel is 67 Howard Street Albany NY 12207.
Please let us know if you have any questions and/or need anything else as it would be our pleasure to assist you.
Thank you!
Leola Edelin
General Manager
Dear MseRob,
Thank you for taking the time to inquire about the Renaissance Albany Hotel. The Times Union center is about a five minute walk from the property and we actually have a connector that connects to the Capital Center and the Times Union center so that you can access both venues without having to go outside. I hope you found this answer helpful. if you need anything else, please feel free to reach out to me directly as it would be my pleasure to assist you.
Sincerely,
Leola Edelin
General Manager
Dear Ickyceleste,
Thank you for taking the time to inquire about our hotel. We do offer a complimentary shuttle to and from Albany Airport. Our shuttle is based upon availability. Please contact us at 518-992-2500 if you have any more questions as it would be our pleasure to assist you.
Sincerely,
Leola Edelin
General Manager
Dear Ickyceleste,
Thank you for the time to inquire about our hotel. Our concierge floor is floor 11. WHen booking a room on the concierge floor, you do receive access to our concierge lounge, which is located on Floor 2. Should you have any other questions, please feel free to reach out to us directly at 518-992-2500 as it would be our pleasure to assist you.
Sincerely,
Leola Edelin
General Manager
There are more places to choose from in the Albany area.
PRICE RANGE
S$380 - S$578 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkAlbany
NUMBER OF ROOMS
203
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
