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Crowne Plaza Albany - The Desmond Hotel, an IHG hotel

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660 Albany Shaker Rd, Albany, NY 12211-1056
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Package deal
Booking.com
US$121
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Free cancellation until 17/02/22
Hotels.com
US$121
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Free cancellation until 17/02/22
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Snaptravel
US$103
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Expedia.comUS$121
CrownePlaza.comUS$121
ZenHotels.comUS$133
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (9)
Room & Suite (33)
Videos (2)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Masks required for guests not fully vaccinated
Updated 23/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Albany - The Desmond Hotel, an IHG hotel
Updated 23/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 53 hotels in Albany
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Newly renovated Crowne Plaza conveniently located 1/2 mile from Albany International Airport at Exit 3 of the I-87/Northway, and next door to the busy Wolf Road district with shopping, dining and entertainment. Hotel amenities include an onsite restaurant and lounge, 24-hour fitness center, indoor heated pool, free high speed WiFi, free parking and free 24-hour roundrip airport shuttle service. Our 323 renovated guest rooms and suites include everything you need to recharge and relax including individual Keurig coffee machines, laptop sized safe, and plenty of charging for all of your devices.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Highchairs available
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Happy hour
Outdoor dining area
Vending machine
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Package deal

Location

Full view
52Somewhat walkable
Grade: 52 out of 100
21Restaurantswithin 1 km
0Attractionswithin 1 km
27Reviews6Q+A2Room tips
Traveller rating
  • 14
  • 6
  • 1
  • 4
  • 3
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Popular mentions
Katrina F wrote a review 26 Oct
1 contribution
My experience at The Desmond was excellent! Walking through the front doors and viewing all the updated changes was amazing. As always the front desk was welcoming and friendly. Talking with the sales team always eliminate any worries. Mr. D's lounge has amazing bartenders with excellent customer service skills. The food was awesome, I recommend the chicken wings, shrimp, and flat bread appetizers! Each room used was clean, bright, and comfortable. I would recommend this hotel to my friends and family!
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Date of stay: October 2021
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Dawn C wrote a review Aug 2021
Atlanta, Georgia62 contributions59 helpful votes
Hotel's Favourite
Such a beautiful and unique hotel! Has a lovely inner courtyard area. Beautiful modern lobby, everything so light and clean. Great staff... Koi pond and fountain in the inside courtyard... a little reminiscent of the Gaylord properties. Close to shopping, dining and the airport. Would love to stay again!
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Date of stay: August 2021Trip type: Travelled with family
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Whitena66 wrote a review 25 Oct
South Colton, New York3 contributions4 helpful votes
Check in went smoothly, Front desk was very friendly and efficient. The building is very unique and pretty. Everything is VERY clean, beds very comfortable. Nice bedding. As there were events going in the courtyards, we were put in an outside room. So if you want quiet, this may be a good choice for you if you are staying on an event night. Could hear the airport somewhat, but did not disturb my sleep any. We did not utilize the restaurant so cannot make any comments on that. Location is minutes from multiple restaurant and shopping choices. We had a great stay!
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Date of stay: October 2021
Location
Service
Sleep Quality
Room Tip: for quieter rooms use outside locations, for pretty views inside rooms. Courtyards are very pretty!
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annagib42 wrote a review 4 Oct
Fairfax, Virginia3 contributions
+1
Having stayed here before renovations, we were very impressed with the recent updates and will upload photos to the site. They did a very nice job at both updating and aesthetically renovating to compete with the look and amenities of other competitors out there while keeping a bit of the colonial kitschy charm guests remember from over the years. We will be back.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Shawn Green, Owner at Crowne Plaza Albany - The Desmond Hotel, an IHG hotel
Responded 2 weeks ago
annagib42, Thank you for your kind words. We hope to see you again soon! Best, Shawn Green Director of Rooms Division
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W L wrote a review 1 Oct
2 contributions
Booked four nights for mother and wife as mother was recovering from surgery. There was some type of event going on where drunken people were playing bagpipes until 11/12pm, then fire alarms going off (likely pulled by the same 'people' that were playing the bagpipes until 5am. This used to be a great hotel but we will not be staying here again. I called front desk to complain and got staff very rude, wanted me off the phone asap.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
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Response from Shawn Green, Owner at Crowne Plaza Albany - The Desmond Hotel, an IHG hotel
Responded 2 weeks ago
wl586, I was disappointed to see that you did not enjoy your recent experience with us. We work hard to make sure our guests are not effected by events going on inside the hotel but it is clear we failed on this occasion. I will be sure to pass your feedback on to the appropriate managers and we hope you give us another opportunity in the future. Best, Shawn Green Director of Rooms Division
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Previous
PRICE RANGE
US$110 - US$167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the desmond albany hotel albany, desmond americana, the desmond hotel albany, desmond hotel albany
FORMERLY KNOWN AS
The Desmond Hotel Albany
LOCATION
United StatesNew YorkAlbany
NUMBER OF ROOMS
323
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Frequently Asked Questions about Crowne Plaza Albany - The Desmond Hotel, an IHG hotel
Which popular attractions are close to Crowne Plaza Albany - The Desmond Hotel, an IHG hotel?
Nearby attractions include Colonie Center (1.1 km).
What are some of the property amenities at Crowne Plaza Albany - The Desmond Hotel, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Albany - The Desmond Hotel, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Crowne Plaza Albany - The Desmond Hotel, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Albany - The Desmond Hotel, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Albany - The Desmond Hotel, an IHG hotel?
Conveniently located restaurants include Warehouse Grill & BBQ, Professor Java's Coffee Sanctuary, and KOTO Japanese Restaurant.
Are there opportunities to exercise at Crowne Plaza Albany - The Desmond Hotel, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Crowne Plaza Albany - The Desmond Hotel, an IHG hotel have an airport shuttle?
Yes, Crowne Plaza Albany - The Desmond Hotel, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crowne Plaza Albany - The Desmond Hotel, an IHG hotel have airport transportation?
Yes, Crowne Plaza Albany - The Desmond Hotel, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Albany - The Desmond Hotel, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Albany - The Desmond Hotel, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.