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We made a reservation at this property in the expectation of a 2.5 star hotel. It was more like a 1 star. The first room we received smelled of urine so we were place in another room which did not have that funky smell. The...More
Response from 00esa, General Manager at Extended Stay America - Albany - SUNYResponded 26 May 2017
Thank you for your candid feedback. Please accept my apologies for not meeting your expectations. I truly the inconvenience you experienced while you were here and have shared your concerns with my team in an effort to improve our service and facilities moving forward. We...More
The bed wasn't very comfortable. We stayed 3 nights and they didn't give us new towels once (we had to go ask for new dish towels and dish soap) there is no fitness room. We only stayed there so we could have a kitchen... so...More
Thank Allison T
Response from 00esa, General Manager at Extended Stay America - Albany - SUNYResponded 24 May 2017
Allison, thank you for choosing us. We are sorry that our hotel policies were not communicated at the check-in and for the inconvenience you experienced. Kitchenware for your suite is kept at the front desk to ensure cleanliness. We also offer a complimentary linen and...More
Great management, clean room, very comfortable. Front desk answered all my needs and questions and were friendly and approachable. Room was clean and temp was perfect on arrival. Shower pressure was wonderful and beds were cozy. Had a good night's rest which is very importantMore
1 Thank JessicaBolz
Response from Manager_11525, Manager at Extended Stay America - Albany - SUNYResponded 10 May 2017
Your comments regarding your positive stay at our hotel are much appreciated. Your satisfaction with our management, how comfortable your room accommodations were, and the cleanliness you experienced are great to read. Thank you again for your kind words. The staff and I would love...More
Having stayed at similar chains that offered full kitchen services, I found it very odd that the room was not stocked with dishes and I had to go ask for them at the desk. This was not explained when I checked in -- in fact,...More
I found this hotel to have excellent customer service and couldn't have asked for better accommodations. The wifi was great, strong signal and my room was very clean. Upon checkin, I spoke with Mário and found him to be extremely helpful and knowledgeable of the...More
1 Thank Michelle M
Response from Manager_11525, Manager at Extended Stay America - Albany - SUNYResponded 3 May 2017
The team and I appreciate your positive remarks. We are glad to see you were satisfied with the excellent customer service you received from our staff. They will be informed on the great job they are doing assisting guests. It is also good to know...More
US$87 - US$113 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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