This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Park Hyatt Busan is nestled in the heart of Busan, a focal point of international trade in Northeast Asia, and sets a whole new standard for luxury hotels. Situated at the heart of Haeundae, the city's premier shopping and beach destination, with world-class shopping malls and the Busan Exhibition and Convention Center (BEXCO) on the doorstep, Park Hyatt Busan is the ideal residence for the sophisticated luxury traveller visiting Korea's second largest city for business or pleasure. Occupying a dramatic ocean-front location offering scenic views of Gwangan Bridge and Suyeongman Yacht Marina, Park Hyatt Busan offers 269 luxuriously appointed rooms and suites equipped with the latest in technology and premium amenities. With authentic restaurants and event facilities featuring state-of-the-art equipment to cater to every taste for any occasion and a premium wellness centre for ultimate rejuvenation, Park Hyatt Busan is the home of sophisticated luxury.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Harbour View
Residential Neighbourhood
Languages Spoken
English, Russian, Chinese, Japanese and 1 more
Location
51, Marine city 1-ro, Haeundae-gu, Busan 48120 South Korea
Name/address in local language
Park Hyatt Busan
2,830 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in a prime location, Park Hyatt Busan captivates guests with its breathtaking views and easy access to local beaches and attractions, though some note accessibility issues. The hotel's rooms are widely commended for their comfort and modern touches, despite occasional lighting and maintenance gripes.
While opinions on value for money vary, the attentive service, pristine cleanliness, and luxurious amenities are consistently celebrated. However, the hotel's atmosphere receives mixed reviews, with some areas requiring better upkeep to match its otherwise modern elegance.
Location
Convenient
Atmosphere
Inconsistent
Rooms
Modern
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
World-class
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Traveller rating
2,084
459
140
67
80
Time of year
Traveller type
Language
Selected filters
Filter
English
Popular mentions
Sort by:
Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
Good points: I stayed in a high-floor ocean view room. The view from this hotel is amazing, and you can see the beach of Gwangalli, Gwangan Bridge, the beautiful sea, and the night view of Busan all at once. When you see the view from here, all the other views pale in comparison. The staff's service was also excellent, opening the door for my taxi every time, and even ordering takeout food on my behalf using a smartphone app, as a consideration for me coming from a foreign country. When staying for a long time, some hotels neglect to clean the room and replenish the amenities, but this hotel replaced the bedsheets with new ones every day and cleaned the room thoroughly. They also offer a free bicycle rental service for 2 hours, so please try it. You can get to Haeundae Beach in about 15 minutes by bicycle.
Points to improve: At night, I heard a woman moaning in a nearby room, which was awkward. The soundproofing of the guest room doors is probably not very good, and although I didn't notice it when I was in the room, I could faintly hear the voices and shower sounds from the next room when standing in the hallway. Also, the breakfast was not tasty at all and there were few items. Considering the price, it is much better to use the nearby restaurants (a 24-hour beef bone soup restaurant and a seaweed soup specialty restaurant that are popular with locals are located about a 5-10 minute walk away).
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:ホテルの朝食は利用しなくてもいいと思います。
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in the presidential suite and really had a wonderful time. The service was excellent all around and three people, in particular, deserve special mention.
First, Jiyeon Choi (front office) was exceptionally courteous and attentive, both before checking in and after. She helped me resolve a series of personal issues that really made our stay much more special. She was an excellent communicator and extremely effective in meeting our needs. She remembered me each time she saw me and really put in the effort to be accommodating and understanding. Everything she did was highly satisfactory and I really appreciated her time and attention.
Second, Kelly Jeon (food & beverage manager) was also extremely kind and attentive. We had a special dinner engagement booked in the Living Room and she was very quick to respond to our requests in a manner than was timely, courteous, and kind. She really made our experience much more enjoyable and we were really grateful for her effort.
Third, Jeong-a Kim (Lumi spa & fitness) was also very kind and understanding in responding to a compliant that I had. She was patient, professional, courteous, and understanding and really worked hard to accommodate our needs. I don’t often complain about things in an official capacity but her demeanor was extremely responsive: again, something I appreciated.
Although the service was outstanding overall, I do want to complain about two things. First is the new rule regarding access to the showers and lockers by the fitness room (the sauna). I have been to this property many times over the last decade, even booking many of my clients there. As far back as I can remember, access to the showers and lockers was complimentary when booking a suite. I am not sure when exactly the change took place, but I was told this time that access is now pay-per-use. As a customer, I feel this is a meaningful loss of value. Expecting those who have paid a premium price to towel up after a swim and take the elevators all the way back to their rooms dripping wet and cold when there are showers just a door away feels disrespectful, undignified, and petty on the part of management. Shouldn’t those who are paying premium prices for a higher quality experience at least be able to use the showers?
Second were the lifeguards by the pool. As far as I can tell, the desired atmosphere in the pool is one of relaxation and calm. Even the background music played there is meant to be soothing, no? Unfortunately, during my visit, any semblance of serenity was shattered by the pair of lifeguards who were on duty. The two talked incessantly, in loud voices that echoed across the walls, laughing out loud, and even cursing in Korean. I assure you I am not one of those snobs who believes service employees should be silent and unseen. I have worked as a lifeguard too and I understand the experience can be very boring at times so I am all for socializing to pass the time. Nevertheless, it felt like both gentlemen were completely oblivious to the kind of ambience the property wishes to project, making my experience significantly less enjoyable than perhaps it should have been.
Read more
Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I cannot recommend Park Hyatt Busan more enthusiastically. It was a fantastic experience in all respects. The room was spotless and very well designed, very stylish yet also functional, with high-end amenities, and an amazing view. The hotel common areas are beautiful and also comfortable. Staff were always extremely helpful, responsive, and friendly. The location of the hotel is also very good -- Busan is a large city, and wherever you choose to stay, you may have some distance to other areas of the city. From this hotel, you can easily walk to the marina area, to the main beach area, and along the waterfront, and I believe this is the most desirable part of the city to call home base. We had dinner one night at The Dining Room at the Park Hyatt, rated one of the top restaurants in Busan, and it did not disappoint. Every course was fantastic, and there were good wine pairing choices as well. The pricing at both the hotel and the restaurant were, I believe, quite fair in light of the high level of quality. As a very frequent traveler and light sleeper, I am rarely completely satisfied with hotels, and often aggravated by noises, or various imperfections or irregularities. There was nothing that wasn't perfect at Park Hyatt Busan. I hope to return soon and often. One recommendation I would make is to try to arrange a bay/ocean view room on that one side of the hotel, even if there is some extra cost, you may find that money well spent and worth it. The water, bridge and city views along that size are stunning.
Read more
Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:As noted in my review, I suggest arranging, if possible, an ocean/bridge view room on that one...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Because it is a popular spot for the Busan Fireworks Festival, I made a reservation several months in advance, and a few days before my stay date, the staff arbitrarily changed my reservation to 2 nights. After receiving it every day, I had to call the call center directly to ask for English and bother to change it again. (Payment was not made, but since the staff changed it arbitrarily without the customer's request, I decided that the staff could be considerate enough to give a good floor or room to an acquaintance.) There were a few flies in a 5-star hotel, so I caught them and felt uncomfortable while sleeping, so I wore a mask to sleep. We were assigned a seat in a corner booth because we thought it might be noisy during breakfast because we had a child (there were a lot of seats when we entered, but as expected, we were assigned to a corner booth that was inconvenient for entering and exiting because the child was young and might be noisy) I use Hyatt a lot, but I will never go to Busan Park Hyatt again. I paid more than 3 times as much for accommodation during the Busan Fireworks Festival, but I feel bad because I feel like it was the worst trip.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Check in was quick. My wife wanted to sit in the lobby restaurant and get a bite to eat while I was checking in, but it required a reservation in the location she wanted. The manager offered to check and get us a seat, but they were booked overlooking the bay. Oscar was able to get us a seat similar to the one at the restaurant upstairs (Dining Room). The food was overpriced for the quality. Nearing the end of the meal my wife started to become ill to her stomach. We went up to the room and it looked comfortable, and the view was amazing. Something in the food ended up keeping her in the bathroom for the rest of the evening and into the next day. I informed the front desk of the issue and they offered to call 119 or let me take a cab to a local pharmacy to purchase an unknown medication to help settle her stomach. We decided to see how the night would go. When my wife went to take a shower, she noticed the shower nozzle had black goo in the holes. When we informed the front desk, they had the engineer bring up a new shower head. They next morning we ordered room service of pancakes and eggs. The pancakes were burnt, and the eggs were undercooked (ordered over hard). Before we departed the room the next day my wife dropped her earring, and it rolled under the luggage stand. When I oved the stand to retrieve her earring, it appeared as though they have not cleaned under it ever. There was dust, cobwebs, and things that made me question if the room was really clean. I informed the front desk and manager of the issues we had during our stay, but it was apparent our comfort during our stay was not important. We were in Busan to for a quick visit to the city and see the sights. We ended up not enjoying our visit and ended driving back once my wife was able to travel. The hotel did not offer to comp the breakfast we did not eat nor did they offer to comp us for the meal that made my wife ill. I did request money back for her meal and Mrs. Ryu did provide a refund. We did not enjoy our stay. If you are someone that can't sleep because of vibrations/humming do not get room 2404. Also, recommend not staying there on a weekend because the doors are not soundproof and you will hear everyone in the hallway, to include knocking, doors closing (old doors that slam), and loud visitors that nothing is done about.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sadly not 5 star, trading off the incredible view from our corner suite and not enough to give it a higher rating.
What I did not like:
Isolated location far from nearest station, not just the distance but the absence of legible pedestrian path on the walking route suggested by concierge. Spending too much time changing lifts to get to room, front desk, bars, restaurants etc - poor design. Absence of lighting in the separate toilet, tiles are black and only a tiny, dim recessed light. All the fixed furniture was chipped, bumped , cracked in generally shabby condition, nothing said luxury to me including the cracked vanity basin. 15 minute wait for a breakfast table one morning, don’t leave it too late otherwise you will have to bolt your breakfast down before the 10am finish.So much for relaxation. Happy hour for suite guest is an interesting add on and while some may appreciate it, it is very cheap style food and alcohol, not well aligned with Park Hyatt branding.Totally forgettable.
What I did like:
Clean room, Good bedding, slept well with no internal or external noise issues, Nice toiletries, Big luxury towels, Yummy free cookies in the Marina Suite, Turndown service Magic views
Note Taxis are cheap (and you will be using them a lot) .It takes a while to get anywhere as the traffic is slow.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Despite being a basic room, the room size and bathroom size are abundant and very good. The yacht view from the room is also so beautiful. With a high pillow, my neck hurt and I often couldn't sleep well every time I went to the hotel, but the Park Hyatt pillow was low and soft so I could sleep well. It is a great advantage that the basic room has two toiletries, and the bathroom and sink are divided. We also provided plenty of water, and our couple, who gave us extra water for the evening turn-down service, was completely satisfied. I used breakfast and lounge and living room lounge course and was satisfied with the taste and service!!!
Read more
Review collected in partnership with Hyatt Hotels
Automatically translated
Date of stay: October 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
While staying at Park Hyatt Busan for a family trip, I was able to rest comfortably without any inconvenience. I was able to stay very comfortably thanks to the staff's warm smiles and friendly service. thank you!!
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Unexpected this 5 stars hotel made me disappointed. Although it has a good sea view, big enough and quite comfortable room, it cannot stop me to share something bad experience in the hotel that I never found or happened before.
The lighting system is really poor, the master button either all turn on or all turn off. I would like to have little light during or before sleep, but it’s unable to control. First time that need to turn on my mobile’s lighting to help me find the button to turn on the lighting, really bad experience. Then I turn off the light one-by-one every night. Some of my friends also experience don’t know how to control the shower......
The entrance always dark, as well as the bath room that don’t know how to control, even I asked for help. The entrance lighting is turn on after I come back, but I unable to do it by myself. The USB charger unable to charge my mobile.....plug in....I returned room after did the gym, nothing was charge.
Smart toilet plate provided in Korea and Japan is quite common. But the Toilet plate is poor....water pressure to high that make painful, also unable to control....never thought it would be happened and experienced...wordness.
The coffee machine is provided, however, no milk or milk mate/powder provide...every customer drink black coffee? Although I have asked for it, also nothing provide in my room. The kettle also needs to ask for.
During the breakfast, always need to queue up at 30th Floor and then wait..wait...wait and would be invited you go 31 or 32 to enjoy it.....as a biz trip, rush to catch up a breakfast is always. Only way is Skip it! Lucky, the waiter, smart boy always has friendly smile that can calm down the client. The restaurant service and food are all good, only maybe not enough space? Definitely, Enjoy the breakfast in the restaurant is enjoyable, great sea view and good food.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The views from the Executive Marina Suite were some of the best I've ever had. The walk to the Haeunudae Beach area was delightful. The sidewalks were wide and easy to navigate. There's a GS25 next door to the main entrance, so all of my snacking (ramyeon) and miscellaneous purchases were convenient. While the prices may seem high, I've paid twice as much for a standard room in NYC during the holiday season. Highly recommended.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sungmin L,
Warm greetings from Park Hyatt Busan.
Please kindly be informed that globalists receive daily breakfast up to a maximum of two adults and two children. As the same condition applies to Guest of Honor reservations, you need to pay for additional breakfast for two. Our breakfast costs KRW 45,000 per adult.
Thank you.
We regret to inform you that we do not have a club lounge. If you want to have breakfast, you need to book a room with packages which include breakfast such as Bed and Breakfast. For more information, please visit our website and fine packages on "Offer" page. Thank you.
Please be informed that Globalist members of World of Hyatt can get a complimentary breakfast. And our breakfast is priced at KRW 45,000 per person including tax. Thank you.
There are more places to choose from in the Busan area.
PRICE RANGE
S$263 - S$358 (Based on Average Rates for a Standard Room)
LOCATION
South KoreaBusan
NUMBER OF ROOMS
269
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.