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Royal Swazi Spa

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253 Reviews from our TripAdvisor Community

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Showing 220: English reviews
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Johannesburg, South Africa
Reviewed 3 weeks ago

Go to this hotel for the charming staff and the relaxed atmosphere and views. Its spacious and green for a mainstream hotel. Rooms are a bit faded but mine was reasonably comfy and quite large with an outdoor deck with nice views. Pool was decent sized, clean and empty in the morning. Food was reasonable, service a bit slow. We...

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Helpful?
Thank JonB_SA
Lance R, Area General Manager at Royal Swazi Spa, responded to this review

Dear JonB_SA, Thank you for posting your comments on TripAdvisor. We appreciate your good comments and have taken note of your concern with food service which we will improve upon. Thank you once again for sharing your feedback, and we hope to welcome you again soon. Sincerely, Lance Rossouw Area General Manager

Reviewed 3 weeks ago

Tired looking bedroom, bathroom needed updating with new taps etc and new bath. No hairdryer in room, when phoned for one lady came and looked in every drawer agreeing there wasn't one. Said she would get one, nothing appeared during our one night stay. Nice dinner in a la carte restaurant. Breakfast was a fiasco, we sat outside had our...

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Helpful?
Thank Alan W
Lance R, Area General Manager at Royal Swazi Spa, responded to this review

Dear Alan W, Thank you for posting your comments on TripAdvisor. We regret that you had an unpleasant experience and will ensure that the issues raised are addressed. We appreciate your feedback as this is the only way we can truly assess the service provided to our guests. Thank you again for your feedback and we hope to welcome you...

Mookgophong, South Africa
Reviewed 4 weeks ago via mobile

We didn't stay at the hotel, but went to the spa for the day. The treatments and facilities were outstanding! Best facial I have ever had!!! Ate lunch at the pool restaurant and have to say the food was way below average, so don't recommend eating there, but the setting is stunning and the cocktails were delicious 😋

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Helpful?
Thank happypanda71
Lance R, Area General Manager at Royal Swazi Spa, responded to this review

Dear happypanda71, Thank you so much for sharing your experiences with us. We thank you for your good comments and we are glad to hear you enjoyed the treatments at the Health Spa. We apologize for not meeting your expectations with our food service at the pool restaurant - we will be sure to share your comments with our Chef....

Delmas, South Africa
Reviewed 4 weeks ago

This was a real tranquil escape surrounded by a truly luxurious a Swazi surrounding. We enjoyed the stay tremendously. If using the Planters restaurant i would suggest you esquire as to the specification of Smart Casual, as there are different interpretation. This could avoid embarrassment.

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Helpful?
Thank 212frikkiep
Lance R, Area General Manager at Royal Swazi Spa, responded to this review

Dear 212frikkiep, Thank you for your comments regarding your recent stay at the Royal Swazi Spa Hotel. It was most pleasing to read that you enjoyed your stay tremendously. Your comment on the dress code for Planters is noted and I can assure you that this will be rectified soon. We look forward to welcome you back again in the...

Reviewed 9 February 2017

Once glorious but now aged hotel, but hasn't adjusted prices for drop. The grounds are well maintained and definitely one of the better hotels in the area, but just needs to be refreshed. Still has the feel of an old colonial hotel which is cool. Rooms are spacious and clean. Hate it when hotels have bath shower and all rooms...

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Helpful?
Thank Rob R
Lance R, Area General Manager at Royal Swazi Spa, responded to this review

Dear Rob R, I want to thank you for your review of our hotel. We appreciate your good comments about the grounds and guest rooms. On the condition of the rooms, there is not much that can be done right away, but hopefully in time, we will refurbish the hotel, which will include an upgrade of the bathrooms. We apologize...

Johannesburg, South Africa
Reviewed 5 January 2017

We stayed at Lugogo as this hotel was fully booked. during our stay we had decided to have dinner one evening at Planters as we heard some great reviews about them. Called ahead to find out if a reservation is required, to which the reply was no - you can just arrive and we will assist. Our party consisted of...

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Helpful?
Thank 72charlenel
Lance R, Area General Manager at Royal Swazi Spa, responded to this review

Dear 72charlenel Thank you for taking the time to give us feedback. Please accept my apologies for our shortfalls. We will address the issues you raised regarding the Planters Restaurant booking in order to avoid a repeat of what you and your family experienced. Thank you once again for your feedback and choosing to stay with us. Yours sincerely, Lance...

Brisbane, Australia
Reviewed 23 December 2016

I didn't stay here but wish I did. Unfortunately stayed at Foresters Arms which is terrible, but we met a local at the nearby golf course who took us for a tour around the area. We ended up at Royal Swazi for a drink and stayed long enough to realise that this is easily the best hotel in the country....

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1Thank dunbro
Lance R, Area General Manager at Royal Swazi Spa, responded to this review

Dear Dunbro, Thank you for your good comments on TripAdvisor. We look forward to welcome you to the Royal Swazi Spa! Yours sincerely Lance Rossouw Area General Manager

Pretoria, Gauteng, South Africa
Reviewed 15 December 2016

The hotel is not new but beautifully situated with rolling green lawns and is very well maintained. The staff are very friendly, helpful and professional. The facilities are excellent. We made use of the Golf, Bowls, Spa and Casino.

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Helpful?
Thank Tony G
Lance R, Area General Manager at Royal Swazi Spa, responded to this review

Dear Tony G, Thank you for taking the time to give us your feedback. We truly appreciate your kind words. I will ensure all the staff are aware of your pleasant feedback. We look forward to welcome you again soon. Yours sincerely Lance Rossouw Area General Manager

Johannesburg, South Africa
Reviewed 10 December 2016

setting of the place is magnificent - can equate it to sun city which is surrounded by hills and rock formations. the spa was magnificent. the food at the buffet restaurant was excellent and was the main highlight of the trip. The parking for hotel residents is very poor because day visitors are using it and we had to park...

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Thank logan640
Reviewed 10 December 2016

Lovely overnight stopover. Beautiful hotel with golf course, genus courts, bowling green beautifully manicured. Real luxury. Casino. Lovely pool with it's own bar. Staff lovely and helpful. Free WiFi in lounge area. Would have liked to stay longer. Superb buffet breakfast and dinner.

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Thank Mary D

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
In the fascinating Kingdom of Swaziland is a lush and verdant valley named 'Heaven' by the noble Swazis. In this valley lies a sensational casino resort comprising of two hotels. Each touched by the magic of Africa, none more so than the 4-star Royal Swazi Spa Hotel. There is nowhere better to enjoy peace & tranquility than at this jewel in the African crown, whether it be on the golf course, relaxing at the poolside, enjoying a scenic horse ride, inducing adrenalin on a quad bike, being pampered in the health spa or doing business at a convention. ... more   less 

Additional Information about Royal Swazi Spa

Address: Old Main Road, Ezulwini H106, Swaziland
Region: Swaziland > Hhohho District > Ezulwini
Price Range: $178 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Swazi Spa 4*
Number of rooms: 149
Reservation Options:
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Also Known As:
Royal Swazi Hotel Ezulwini
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Questions & Answers

Here's what travellers have asked, with answers from Royal Swazi Spa staff and other travellers.
2 questions
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Chicago, Illinois
over a year ago
Chicago, Illinois
over a year ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upstairs rooms in wing to right of lobby better”
 of 5 bubbles JonB_SA, 5 Mar 2017 | Read review
“Our room hardly had a view, I suppose it was reasonably quiet.”
 of 5 bubbles , 3 Mar 2017 | Read review
“Pool Side Room with own terrace”
 of 5 bubbles lecalabash, 22 Nov 2016 | Read review
“Don't settle for a smelly room.”
 of 5 bubbles Missturkey, 14 Nov 2016 | Read review
“book early”
 of 5 bubbles M5527OSdannyl, 31 Oct 2016 | Read review
5 of 5