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Naga Hill Resort

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262 Moo 8 Tambon Bandou, Chiang Rai 57100 Thailand
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Traveller (156)
Room & Suite (48)
Pool & Beach (23)

About

#27 of 292 B&Bs / Inns in Chiang Rai
Location
Cleanliness
Service
Value
If you’re looking for a charming small hotel in Chiang Rai, look no further than Naga Hill Resort. Nearby landmarks such as Wat Phrathat Chom Sak (2.0 mi) and Wat Huai Pla Kung (2.9 mi) make Naga Hill Resort a great place to stay when visiting Chiang Rai. In addition, while staying at Naga Hill Resort guests have access to a sun terrace, sun umbrellas, and beach chairs, and you can stay connected with free wifi. You can also enjoy a pool and an on-site restaurant while staying at Naga Hill Resort. Need a place to park? Free parking is available at Naga Hill Hotel. While in Chiang Rai, you may want to check out some of the restaurants that are a short walk away from Naga Hill Resort, including Thadmai Project (0.8 mi) and Hello Coffee And Noodles (0.9 mi). During your visit, be sure to check out Pong Phra Bat Hot spring (0.5 mi), which is a popular attraction within walking distance of the small hotel. The staff at Naga Hill Resort looks forward to serving you during your upcoming visit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Yoga room
Bar / lounge
Bicycle rental
Hiking
Books, DVDs, music for children
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Saltwater pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Complimentary welcome drink
Outdoor dining area
Wine / champagne
Board games / puzzles
Children Activities (Kid / Family Friendly)
Taxi service
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Open-air bath
Baggage storage
Mosquito net
Non-smoking hotel
Outdoor fireplace
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Laundry service
Ironing service
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Room features
Housekeeping
Safe
Bottled water
Bath / shower
Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quaint
Languages Spoken
English, Thai
142Reviews1Q+A11Room tips
Traveller rating
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Paulina S wrote a review Mar 2020
3 contributions
We travelled many weeks across Thailand and our stay at Naga Hill was from far the best! We spent 3 nights there and we would’ve extended our stay shall we didn't have a flight back already booked. The resort is outside the city making it the prefect place to relax and have quality time, while enjoying the nature and the sorrundings, and a delicious breakfast at their restaurant and, if you asked for it, a tasty dinner prepared with heart and love, all orquested by the professional and friendly Manager Matsaya who’s all the time care of your needs and wishes. Since arriving to leaving, all staff were more than friendly and warming, making us feel like family. The bungalow was beautiful, cozzy and charming, clean and tidy and prepared with all details: full equipped, lovely comfortable bed, nice shower. The swimming pool is huge and wonderful where you can relax at the sun terrace and enjoy the sunset. Many thanks to the whole staff, especially to their professional, friendly and always helpful manager Matsaya for the amazing experience, and to the owners Pat & Vincent with whom we also shared interesting talks and wonderful time. We highly recommend Naga Hill and we’ll definitely go back at first opportunity!
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Date of stay: January 2020
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shonagh wrote a review Jan 2020
3 contributions
What an amazing experience we have had at naga hill resort. From start to finish the experience has been astonishing. From the moment we got there to the moment we left the service was out of this world. We only stayed for 1 night but if we didn't have a flight the following day we would have stayed longer. When we arrived we were greeted and told they treat everyone like family and they certainly did. Our bags were brought to our room and the place is so peaceful. At the pool they brought us water towels and service was there at all times. The food we had breakfast and dinner and it was beautiful, they could not have done enough for us. The rooms are beautiful very clean and comfortable . I could not reccomend naga hill resort enough it has been hands down the best place we have ever stayed in. We were also giving a lift to the airport by one the fantastic team members . This experience has been so overwhelming in the best way . Thank you to everyone working there that made our experience amazing we will definitely be back ❤
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Date of stay: January 2020Trip type: Travelled as a couple
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Fali K wrote a review Dec 2019
India658 contributions173 helpful votes
I really wanted to like this place. It looked lovely and charming etc but it fell short. I booked for 2 nights and sadly had to leave after spending exactly 1 night - a total of only 12 hours. I arrived 9 pm, which is one hour after the checkin time of 8 pm. The key was left for me with a form to fill out - which is understandable. I went about looking for my said bungalow and I could not find it. The markings are terribly poor. I called the hotel number (I assume the owner) - she said 5 mins. I waited. By this time the resort dog decided I was an absolute stranger and started to bark his head off at me. I called again, she said 5 mins. The dog finally was next to me, almost ready to attack when I again called and this time really lost my temper. She finally appeared, took me to the bungalow. I asked if there is any food place around - nope, none. Nothing around at all which she could recommend. I slept without any dinner after a long journey from Chiang Mai. Some of the things that fail: A. The resort is terribly dark and glum at night. It is absolutely creepy. It doesn’t take a lot to invest in brighter lighting really. There wasn’t a soul in sight. It seemed none of the other bungalows were inhabited(?) B. It is far from everything of interest. No auto passes here, no nothing. The food places are non existent. Thankfully I could use the GRAB app to get me to places and to get to the bus station from there. Unless you have a rent car or a rent bike - you aren’t getting out of here easily to anywhere. C. The details of cleanliness are missed. The fridge was grossly dirty. The Perrier bottle had a fading sticker indicating how old it was ! D. There is no proper way to close the window ! It is just a wire mesh and a curtain. On a cold night, this is deeply uncomfortable. On top, the smell of crop burning wafted through the window the whole night. I have asthma and I wish I had known this detail. The blankets are very light and there is no way of escaping the cold at night. I didn’t get any sleep the whole night. At checkout, I mentioned clearly that I was booked for 2 nights. Due to some language gap however, I was charged for one night only. This was a welcome respite - as I would have definitely asked for a refund. The place looks lovely in the morning - but the number of details missed are too many to give it a second chance.
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Date of stay: December 2019Trip type: Travelled solo
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Response from nagahil, Manager at Naga Hill Resort
Responded 30 Jan 2020
Naga Hill is now under a new management team and all the flaws you rightfully pointed out have now been addressed. Nevertheless we feel sorry for this bad experience and we would be happy to offer you two free nights at the resort if you ever wanted to give us a second chance!
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EricaJoyce wrote a review Mar 2019
Chiang Rai, Thailand27 contributions
+1
Some would call this glamping. If you want to disconnect and find peace this is where to find it! This is a place where you can commune with nature and feel grounded. The staff is friendly and if you need anything all you need to do is ask. I love the simplicity of living you can find here. Meditation and sleep come easy. You can do yoga by the salt water pool that faces the foothills of mountains. Excellent cook. ..if you know how to order. Fresh fruits and smoothies. And the coffee is extraordinary! If you do not mind nature (or showering in an almost open bathroom) you will love this place full of positive peaceful energy and love !
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Date of stay: March 2019Trip type: Travelled with friends
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Krystal wrote a review Feb 2019
Okinawa Prefecture, Japan45 contributions16 helpful votes
I really, REALLY wanted to love this place - the location is beautiful, serene, very rustic and the food (not breakfast) was good. However, I have to say in all my travels - of all 52 countries I have visited - I have never seen such a negligent owner and disregard for customer experience and satisfaction. For a longer, detailed version read below - but the bottom line up front is that this place is not worth the money they charge. I attempted to contact the hotel multiple times with questions ahead of our arrival - every single one was ignored. We only stayed here because we couldn't cancel without penalty. 1. Simple maintenance and upkeep on the bungalows is not done - the doors creak, stick, are warped and don't close, and the mosquito netting over the beds are tattered with holes. 2. The bathrooms are not enclosed and the owner will feel absolutely justified in charging you full price and REFUSE any kind of recompense for her failure to deliver on the amenities advertised. (If you expect to be able to shower in water that is any less than frigid - stay elsewhere. Granted, in the summer this may be fine, but in the winter when it is COLD... you won't be happy and will be left hanging.) 3. This hotel is far from anything of interest in Chiang Rai, it was difficult finding taxi drivers willing to go out there. 4. Breakfast was not as advertised - some fruit and 2 eggs on a plate. Lunch and dinner foods were very tasty, but service is extremely slow. We learned how slow when we almost missed our flight waiting on lunch. 5. Although this place advertises itself as a "Resort" and is far out of the way from town, do not expect any support like being able to print boarding passes so you don't get charged at the airport. The owner told me to "go find a place in town" when I asked for help printing our boarding passes. So, there are some brief points... we were only there for 2.5 days and unfortunately that is just long enough to make the worst impression, or the best. This "resort" fell short on everything and as much as I loved the peaceful greenery, the owner refused to be a good businesswoman and take care of her customers so I cannot endorse anyone staying here. Details: We arrived in the evening to a rushed, but friendly check-in. It was clear the manager was in a hurry to leave but he helped us to our bungalow and ran us through how to work all the lights (which can be surprisingly complicated), then left. It wasn't until an hour or so later that we (tired and dirty from a long day traveling) discovered the hot water heater was not working. It was late, cold (as it is in January), and since the bathroom/shower is effectively open-air to the outdoors there was no way to tolerate the frigid water in an attempt to get clean. Since there is NO staff on site over night, I called the number posted at reception and was told no one was there and we would have to wait until morning. Morning came and since there was still no one on the grounds to troubleshoot our heater, we had to towel clean off and go about our day. With only a short time in Chiang Rai, we would gone all day on a tour so again communicated the trouble with the heater and were told it would be fixed. Later that afternoon our guide let me use her phone to call and check that we would be able to actually shower after another long day exploring. The staff didn't speak english on my first call, so hung up. We called from another number and were told they would check and call us back... They never did so we called AGAIN, and were assured someone went "to look at it" that day. Well, suffice to say we returned that night - after dark - on another cold night to discover NO HOT WATER again. We called the number again - which turns out to have been the owner. She again was short and not apologetic and didn't sound concerned, rather defensive that someone went to look at it already. We were out of luck again... another day without showering. The third day of our stay was our departure date and as we were sitting at breakfast, disgruntled and preparing to leave, we were approached by a western gentleman that said he was a friend of the owner. Through our conversation I voiced our displeasure at the situation with our water heater... I would not have paid $200 USD for 2 nights for my family if I had known we would be essentially camping. He was kind and probably the only person that seemed to care and awhile later returned saying that the heater was apparently broken and that they would install a new one. All well and good - but we were about to leave so the only appropriate thing to do on the owners part would be to not charge full price for our room. He said he would speak to her about it. I didn't get any further answer on that so asked the manager again... He didn't seem to know what I was talking about so said he would call the owner and ask. I had to step away to go change my clothes as we were leaving so left my husband to check out, feeling that the right thing would be done. It wasn't until we were in Cambodia that I realized we had been charged the full price of our booking. I attempted to take this up with the owner but received a hostile reply stating we had "already been given a discount" and since we "stayed longer" (we left at 1pm vs 11pm to eat lunch before our flight) that it was already addressed. I sent her a copy of my booking showing our booked rate, the receipt (which was exactly the amount of our original booking) and told her that no such discount had been applied. From there I received no response and she closed out the ticket where I was communicating my complaint. I have no choice but to leave this negative review and hopefully warn other travelers. Chiang Rai is beautiful, remote, quiet, and absolutely worth your visit - but DO NOT stay at Naga Hill Resort.
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Date of stay: January 2019
Value
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Look for somewhere else to stay.
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PRICE RANGE
US$20 - US$31 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
naga hill hotel chiang rai
LOCATION
ThailandChiang Rai ProvinceChiang Rai
NUMBER OF ROOMS
16
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Frequently Asked Questions about Naga Hill Resort
Which popular attractions are close to Naga Hill Resort?
Nearby attractions include Wat Rong Seur Ten (Blue Temple) (6.0 km), Wat Huay Pla Kang (4.6 km), and Wat Phra Kaeo (Temple of the Emerald Buddha) (7.4 km).
What are some of the property amenities at Naga Hill Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Naga Hill Resort?
Top room amenities include a mosquito net, a view of the mountains, and a pool view.
What food & drink options are available at Naga Hill Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Naga Hill Resort?
Yes, free parking is available to guests.
What are some restaurants close to Naga Hill Resort?
Conveniently located restaurants include Kunda Cafe - Vegan - Chiang Rai, Give Green Farm House Organic Restaurant, and Chivit Thamma Da Coffee House, Bistro & Bar.
Are there opportunities to exercise at Naga Hill Resort?
Yes, guests have access to a pool and a yoga room during their stay.
Which languages are spoken by the staff at Naga Hill Resort?
The staff speaks multiple languages, including English and Thai.
Are there any historical sites close to Naga Hill Resort?
Many travellers enjoy visiting Lahu Village (15.3 km).