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Novotel Phuket Resort

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#9 of 319 Hotels in Patong
Certificate of Excellence
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Novotel Phuket Resort
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2,837 Reviews from our TripAdvisor Community

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Showing 2,266: English reviews
London, United Kingdom
Reviewed 17 December 2014

I stayed here on business, with a day of relaxing tagged on. Overall, the Novotel is average - nothing more, nothing less. The three pools are an above-average feature, and very nice. But that's about all that stands out. There's nothing bad about the place, but nothing really "wow" (especially when compared to the wide range of very chic, well-priced...

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Helpful?
Thank frequenttraveller63
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Frequenttraveller63, Thank you for the review and the chance to work on our services. Please let me know directly at Guest Relation desk if they have not been received by now. I know the steps which posed some issues for other guest during the stay but we did not receive any feedbacks on the service and breakfast– I would...

Noida, India
Reviewed 14 December 2014

We went to Phuket this December 4th till 7th dec 2014 to celebrate our anniversary and we chose this property going by the great reviews.. from my side, I would give full marks to the property... amazing location right next to teh beach (across the road), its on uphill, so from the hotel you can see an amazing ocean view.....

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Helpful?
2Thank tripinmind
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Tripinmind, Thank you for posting your feedback on the resort. Firstly please accept my apology regarding the calling service and bathtub we will defintely improve follow your your comments. Moreover, we do mostly provide the bathtub in the twin bed rooms and the guest could request on the reservation. The culinary team are also working on breakfast menu everyday,...

Reviewed 13 December 2014

The hotel is amazing. I love everything about it. The tennis court is not good. But the breakfast food and service is very good. People from the restaurnat is very helpful and provide great service at any level. I would come back again and recommend this hotel to all my friends and family. The pools are fabulous. Too much nice...

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Helpful?
2Thank French1student
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear French1student, Thank you for posting your feedback on the resort. Firstly please accept my apology regarding the tennis court and we will defintely improve follow your your comments. However, our tennis court will be with hotel until the end of January as we do have new construction plan. It’s great to hear you enjoyed your stay aspect to the...

Bengaluru, India
Reviewed 12 December 2014

Novotel is bang on Patong beach, we went there in August and booked sea face room, the view was breathtaking. Close to everything, a number of restaurants, pubs, shopping centre, anything and everything. Good food, good service, helpful staff. Highly recommendable.

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1Thank anupama29
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear anupama29, Thank you for lovely review. It was our pleasure to see that we have succeeded in making your stay an enjoyable one. Thank you for highlighting the team also- they are striving to provide the best and most accessible service we can so to get feedback like this is a big plus for them to hear. I would...

Reviewed 11 December 2014 via mobile

Its has been an awesome getaway in the very friendly and amazing Novotel Phuket Resort. ..it's vert calm and quiet which gives the privacy you want and the great services provided by the awesome staff...the quality of the room was amazingg...

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Helpful?
Thank Mohamed M
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Mohamed M, Thank you so much for the review and highlighting the team. We really appreciate the kind words and I have passed these on – smiles all round! The team were also really happy to get a mention for the great service, most Important things to motivate the staff. I would be delighted to welcome you back with...

Singapore
Reviewed 10 December 2014

This is a average nice hotel located on a hill along the north tip of Patong beach. Beach is great (a bit rocky) and not as ‘busy’ as the other side of Patong beach but you do have to cross a busy road to get there. There are the basic facilities available like 3 decent pools to choose from, a...

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Helpful?
2Thank Charles66Singapore
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Charles66Singapore, Thank you for the review and the chance to work on our services. Please let me know directly at Guest Relation desk if they have not been received by now. I know the steps which posed some issues for other guest during the stay but we did not receive any feedbacks on the kids club services or the...

Durham, United Kingdom
Reviewed 10 December 2014

This is a fabulous hotel. The Thai restaurant Ruen Thong is beautiful, we ate there 7 nights out of 14, staff are lovely & very attentive. We ate in The Fishermans too but preferred the Thai. The breakfasts were gorgeous with an amazing selection of food. The pools are on 3levels & have loungers round each. The spa is fabulous...

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Helpful?
2Thank Lorraine B
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Belllo, Thank you for lovely review. It was our pleasure to see that we have succeeded in making your stay an enjoyable one. Thank you for highlighting the team also- they are striving to provide the best and most accessible service we can so to get feedback like this is a big plus for them to hear. I would...

New Delhi, India
Reviewed 9 December 2014

Nice location. Great service. When we reached there for lunch, there were not many vegetarian options. As many people in our group were vegetarian, the staff promptly arranged for some vegetarian dishes. Room was spacious and comfortable.Wifi is free but does tend to get disconnected in certain areas. Hotel is just 2 minutes away from the beach.

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1Thank deejay90210
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Deejay90210, Thank you for posting your feedback on the resort. Firstly please accept my apology regarding the vegetarian options and we will defintely improve follow your your comments. It’s great to hear you enjoyed your stay aspect to the rooms also! we hope to be able to welcome you back again and show you our improvements. With best personal...

kolkata
Reviewed 9 December 2014

I had recently stayed 3 nights at Novotel Resort, Phuket. it was an wonderful experience. Hotel staff are very helpful & allowed early check in . The front travel desk is very informative. The rooms are very spacious & having balcony overlooking the sea. Cleanliness & hotel layout including the gardens is very appealing. The breakfast is very sumptuous &...

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1Thank sivaranjan
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Sivaranjan, Thank you for the kind words re the team we are so delighted you enjoyed the stay! Also for highlighting your wonderful experience – we are always looking to provide the best quality and value for money – the ambience around the pool and 3 restaurants. The specious balcony is a great way to enjoy the beautiful sea...

Leighton Buzzard, United Kingdom
Reviewed 7 December 2014

The hotel info gives impression of a hotel far enough away from the hustle and noise of Patong beach yet near enough to walk to the main attractions .It suggests a hotel built into the hillside with panoramic views over the bay .This might be true in some parts of this hotel but not where we stayed in the main...

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3Thank mellamike
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Mellamike, Thank you for the review and the chance to work on our services. I know the TV signal and steps which posed some issues for other guest during the stay and our Guest Relation resolved it already but we did not receive any feedbacks on the service and room conditions. I would be most grateful of if you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 

Additional Information about Novotel Phuket Resort

Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Price Range: $122 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong
Hotel Style:
#3 Top resorts Hotel in Patong
#8 Luxury Hotel in Patong
#9 Romantic Hotel in Patong
#13 Family Hotel in Patong
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Phuket Resort staff and other travellers.
78 questions
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Questions? Get answers from Novotel Phuket Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have better views”
norberth575, 21 Apr 2017 | Read review
“Top most floor sea facing”
ashray70, 19 Apr 2017 | Read review
“Ocean view room has amazing view”
pilits2017, 17 Apr 2017 | Read review
“Get a room close to the pool and restaurant, otherwise you will be walking up and down some big hills.”
GoBears007, 6 Apr 2017 | Read review
“Pick the rooms starting with 700, they have a private pool.”
Gunn474, 4 Apr 2017 | Read review
5 of 5