Andatel Grande Patong Phuket Hotel
41 / 9 Rat-U-Thit 200 Pee Rd Patong Beach, Patong, Kathu, Phuket 83150 Thailand
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About
#219 of 482 hotels in Patong
Location
Cleanliness
Service
Value
Andatel Patong, Awarding winning hotel 2014 prized by Tripadvisor's reviewer, is located in resort area of patong, 300 to 500 meter from the Andaman Sea Patong Beach, once in a while guests gets to experience the breeze of ocean. With the beautiful glazing sun and the rustic sea of Andaman, Andatel Grande Patong offers guests the true experience of adventure, one that will stay with you for the rest of your days. This will be the place where the adventure begins.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Coffee shop
Bicycle rental
Airport transportation
Massage
BBQ facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Car hire
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Coffee / tea maker
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Thai
Location
100Great for walkers
Grade: 100 out of 100
138Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
Contact
41 / 9 Rat-U-Thit 200 Pee Rd Patong Beach, Patong, Kathu, Phuket 83150 Thailand
Name/address in local language
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Car HireSee all Patong car hire
363Reviews6Q+A46Room tips
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ANDATEL GRANDE PATONG is the worst hotel we have stayed in. Highly unprofessional staff and supports fraudulent practices. We had booked 3 rooms for one night(check-in 2,NOV.) At checkout we asked the hotel reception before-12P.M. to send the luggage trolley. After around 15-20mins one bell-boy came roaming around without a luggage-trolley to move the luggage to reception. We had 10 pieces of luggage to move, the reception and the rooms were in two different buildings. Without a trolley it took him 3 turns to drop all the baggages to the reception. During checkout formalities@reception 1st they tried to cheat us by saying that one glass is missing in the room. we offered to accompany them back in the room & show them where the glass is kept, after which they changed the topic and started asking for 300(THAI-BHAT) as a penalty for late-checkout, on the contrary we all were on time and the checkout was only delayed on their part intentionally. After around 10 min of discussion penalty raised to 400 baht...and they started to threaten us in the name of police. The receptionist named "mei" and the manager named "champ" started shouting and tried to threat us that we will "CALL POLICE". we payed the amount, as we didn't wanted to ruin our vacation, also our parents(elderly) got scared after the whole episode. At ANDATEL GRANDE we don't see the staff trained in any form of hospitality, they don't deserve to be part of this industry. They did all this knowing we had a city tour booked that day & our pickup was waiting at the reception...they knew we were in a hurry to checkout. To sum-up its a pathetic SCAM-hotel, with no facilities, no services, with unprofessional untrained staff.…
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel
Responded 14 Nov 2019
Hi Sakshi L We are sorry you have had a bad experience with us here , but we are not a scam hotel. We have been operating for more 10 years already and welcoming guest to our hotel. Guest satisfaction is always very important to us and we always want to make everyone who is staying with us happy. Sometimes unexpected incidents occurs and things do not go according to plan. We apologize if you are not satisfied but we are not a Scam hotel. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are nice and clean ,however my cousin saw one of kitchen personal at toilet going out without washing his hands and directly went to kitchen so we did not eat anything from there it is so disgusting
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Date of stay: November 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel
Responded 1 Nov 2019
Hi Sahar M , Thank you for choosing to stay at Andatel Grande Patong during your visit to Patong, Phuket. Thank you for your review, but by saying this sentence about toilet, we also don't really know what happen there, we will talk with the staff, we can not assume anything. thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I dont know who gave the hotel 4 star??????? During our 4 day stay on the 4th.fl.3days without elevator and they didnt pay attention to our protest.sheets were not replaced during this time.breakfast was very bad and poor .the room lacked slippers ,toothbrushes and toothpaste.cleanliness and brightness of the corridors were zero
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel
Responded 14 Oct 2019
Hi Mahboobeh L We are sorry that you did not enjoy your stay at Andatel Grande Patong, we had unpredicted circumstances with our elevator, which was spoiled. We had to send the parts to be repair in Bangkok, so it took time. Guest satisfaction is always important to us and we never want any guest to be unhappy with our hotel. Unfortunately, some situation that we did not plan occurs and make the experience of our guest not so nice , we apologize on this. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is one of the best budget hotel in central phuket with excellent hospitality. Staff were very kind, friendly and gave all the required information that we need. Patong beach is near to the Hotel and also the famous bangla market. There were two swimming pool one is near to my room and another is in the hotel . Thank you guys see you soon and thanks for everything..
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Date of stay: August 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel
Responded 30 Aug 2019
Hi sourabh1366, Greetings from Andatel Grande Patong, thank you for choosing to stay with us during your visit to Patong Beach. We are very happy to see that you have been satisfied with your stay here with us. We exist as hotel hotel to provide guest satisfaction and we are happy to see that you have liked our staff and location. Thank you once again for your kind feedback and we look forward to welcome you back again in the future. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don't know who rated this property 4*. This seems to be a 2* property. No house keeping staffbavailable only one guy and one girl at reception. They even don't receive calls while you are in need. The property looks very ghostly. No power back up. We had to stay without electricity for more than 3-4 hours in mid night and had to go on 4th floor walking in the dark with the help of mobile torch. Terrible. Management is very annoying and non supporting. Though the property is at a prime location. Near to Bangla Street and beach.
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Date of stay: August 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel
Responded 19 Aug 2019
Hi srvhld, Thank you for staying in Andatel Grande Patong, and Thank you for your feedback. We were not able satisfy you , we apologize on this, we faced some power black out, which did not usually happen and it was unplanned. Apologize for the bad experience, we never want our guest to come to us, and not be satisfied. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is just a regular bread and breakfast type of stay . Although breakfast quality is very poor and varieties is very limited. The location is good as it is from 10 minutes walking from Patong beach.
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Date of stay: August 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel
Responded 5 Aug 2019
Hi Tiana I, Greetings from Andatel Grande Patong, thank you for choosing to stay with us and thank you for your review. We do not agree 100% with your review and feedback but thank you very much for taking the time to share your thoughts and feelings here. We try to provide as much as we can with the room rates that we offered, thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was disgusting The room was so bad and dirty The hotel was so noisy The breakfast was so bad There were no 4 star hotels at all Hotel facilities were very poor I was not happy with this hotel choice
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Date of stay: July 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from AndatelGM, General Manager at Andatel Grande Patong Phuket Hotel
Responded 22 Jul 2019
Thank you for your feedback and voicing your feedback. When expectation do not meet reality then we get an angry guest and complains. We did not exist as a hotel to create dissatisfaction. Sorry that you did not like your stay with us
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Sir/Madam, I am a current tourist who is unlucky to be residing in Andatel Grande Patong Phuket. Since we arrived we haven’t been treated well. The staff member were so rude and they told us to move our luggage by ourselves although we were so tired from the trip. The rooms were so dirty with stains on the beds and insects around the rooms. We also captured all we we had seen. The service is so poor and it reaches to point that we have to go to the reception to take what is missing in the rooms like the iron. We have complained to our touring agency to be moved to another hotel without any response. We handled the situation as we spent most of our time outside the hotel. However, today my cousin and I have been treated so rudely from the reception staff members. We came with our shopping bags and we wanted to keep them at the reception for a few minutes because we wanted to go to the nearby supermarket. We tried to tell the staff members to keep the bags at the reception but they treated us very rudely and they said that we always complained about the rooms although we never said anything about the rooms at that time. They started to shout to us and one of the staff members fingered to me (his name is Asain). I cannot accept this incident as it is known internationally that this is harassment and racism. I really hope that the hotel management take an action before we leave, and I hope that they put themselves in the guests shoes. Regards,…
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel
Responded 22 Jul 2019
Hi FatemaTraveller, Thank you for your feedback and voicing your feedback. When expectation do not meet reality then we get an angry guest and complains. We did not exist as a hotel to create dissatisfaction but somethings that have been complained about is not fair. We do not keep our Iron in the room, this can be borrowed from the reception. Sorry that you did not like your stay with us
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I feel my self like going in a ghost house,, I didn’t see any staff except one receptionist was always hiding and playing in the mobile -Zero customer service - the housekeeping used to wake me up at 09:00 am to clean my room which is the first time for me to see housekeeping cleaning rooms so early. -swimming pool was smelly -A/C was so noisy. -the all atmosphere was not comfortable for me.
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Date of stay: July 2019Trip type: Travelled solo
Value
Rooms
Service
Room Tip: Choose rooms with the pool access in the ground floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel
Responded 10 Jul 2019
Hi Amr_Dubai, We are sorry to see that you did not like our place. This is not reason for us to exist as a hotel, and we never want to disappoint and of our guest. We have 2 pool at our hotel, and we don't normally get complains about the smell of the pool. A/C is noisy, which room did you stay in? Please give us more information at enquiry@andatelhotel.com Sorry that you did not enjoy your stay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hey iam from India,we four people stayed here 3nights. We love phuket and this Hotel.in India you cant get a good hotel at this low price. good staff and clean Rooms. Big long swimming Pool. good location too.
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Date of stay: April 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel
Responded 9 Jun 2019
Hi Abhilash80, Greetings from Andatel Grande Patong, thank you for choosing to stay with us during your visit to Patong, Phuket. Thank you for giving us your kind feedback and review. We are glad that you have been satisfied with your overall stay here with us. Thank you once again for staying with us and we look forward to get a chance to welcome you and your family or friends back here again Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$20 - US$25 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Andatel Hotel
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
122
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Claim Your ListingANDATEL GRANDE PATONG PHUKET HOTEL: See 225 Reviews, Price Comparison and 381 Photos (Thailand) - Tripadvisor
Frequently Asked Questions about Andatel Grande Patong Phuket Hotel
Which popular attractions are close to Andatel Grande Patong Phuket Hotel?
Nearby attractions include Raj's Collection (0.1 km), Armani Fashion By Johnny (0.4 km), and Patong Boss Tailor (0.2 km).
What are some of the property amenities at Andatel Grande Patong Phuket Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Andatel Grande Patong Phuket Hotel?
Guests can enjoy an on-site restaurant, barbeque facilities, and a snack bar during their stay.
Is parking available at Andatel Grande Patong Phuket Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Andatel Grande Patong Phuket Hotel?
Conveniently located restaurants include Cappadocia Turkish Restaurant Patong, Naughty Nuri's, and Bosphorus Turkish Restaurant Phuket.
Are there opportunities to exercise at Andatel Grande Patong Phuket Hotel?
Yes, guests have access to a pool during their stay.
Does Andatel Grande Patong Phuket Hotel have airport transportation?
Yes, Andatel Grande Patong Phuket Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Andatel Grande Patong Phuket Hotel?
The staff speaks multiple languages, including English and Thai.
Are there any historical sites close to Andatel Grande Patong Phuket Hotel?
Many travellers enjoy visiting Wat Phra Thong (15.2 km).
Is Andatel Grande Patong Phuket Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.